There was a little confusing in the communication, but once we got there, things worked out well…read more We'd fortunately purchased the part ourselves, because I'm not sure if they had out mirror's model there. He came out and put it in there for us, and didn't even charge because it was such a simple job. We really appreciated the customer service and the help. I'll definitely go back if I (god forbid) have another glass issue with my car.

Very good experience with this shop，fixed up my windshield within 15min，super efficient and…read morequality. 100% Recommended

We had a very bad experience with this company…read more In January, we hired them to replace a broken car window. We were initially confident in their service and even referred a friend who also needed a window replacement. During the installation, the technician damaged the trim piece next to the front windshield on the passenger side, which contains an important safety sensor. He acknowledged the damage and told us he would order a replacement part and install it within a month. Unfortunately, that is when the problems began. Instead of taking responsibility, he later denied causing the damage and claimed it was a design issue with Lexus, stating that the part should never have been attached to the windshield in the first place. He repeatedly postponed appointments and continuously made excuses for why he could not meet to replace the damaged part. By May, after months of delays, we had to ask someone else to contact him on our behalf because of our busy work schedules. He responded and promised to meet us the following week. He even stated that he would arrive at the agreed location within 30 minutes. However, he never showed up. Shortly afterward, his prepaid phone service was disconnected, making it impossible to reach him. At this point, we are extremely disappointed by the lack of professionalism, accountability, and communication. Unless this company resolves the issue and properly replaces the damaged part, we intend to file a claim and report the business to the appropriate agencies. We simply want the damage repaired as originally promised. Until that happens, we feel obligated to share our honest experience so that other customers can make informed decisions.

They are very experienced and were able to diagnose the issue with my rear passenger window…read moreaccurately without even seeing the car. My Tesla window would not go up, and they were confident from the beginning that the problem was the window regulator. They even suggested purchasing a cost-efficient part and recommended where to buy it online. Communication was excellent throughout the process. They consistently followed up with me to check whether the part had arrived and confirmed everything ahead of the service date. They were always very responsive. The installer was highly experienced, quickly identified the issue on site, and completed the installation efficiently. The entire process was smooth, fast, and stress-free. I highly recommend Affordable Mobile Glass Service. It was a genuinely positive experience and a real blessing to find such reliable and professional service.

I went out on a Friday night to discover my rear window had been smashed. I got several quotes…read moreSaturday morning and everyone else was higher priced and couldn't come out until Monday or Tuesday because they didn't have the glass. It was close to 8:00 AM when I made an appointment with Preferred for between 8:00 AM and 10:00 AM that same day. I figured since it was so close to 8:00 AM they probably wouldn't be out until closer to noon. At 9:02 AM I received a call from Andy to let me know they were on their way and would be at my location in about 20 minutes. I really appreciated the call. They arrived 15 minutes later and confirmed the price which was a flat fee with no extra hidden fees or recycling charges like other companies charge. As I mentioned, out of several quotes I received, Preferred had the lowest price. They also didn't need photos, VIN, or the license plate number like some of the other companies did. They simply told me the price and offered appointments within a 2 hour range. I picked one and that was the extent of our conversation. No back and forth like with the other companies. Andy was great. He was very personable, respectful, friendly, professional, confident, and answered all my questions. He made me feel like I was in good hands and that he was an expert. Andy told me it would take about 45 minutes which was very accurate Other companies quote a time of 60 to 90 minutes. Andy and Julian not only replaced the rear glass but also vacuumed all the shattered glass pieces that were on the rear deck, back seats, and the floor. It was a mess so the fact they took the time to vacuum the glass pieces left a great impression. Not only that, they folder up my sun shades and tucked them neatly between my seats. Seems like a little thing but the fact they did something extra that wasn't necessary shows how much they care. They also have an impressive service truck with everything they needed loaded in the back and an extensive website. It shows they are serious about the business. I highly recommend Preferred. Five stars all the way. I am very happy with the price and service I received. You can get quotes from other companies if you want to be sure, but I wouldn't waste the time. Preferred had the best price, quickest response, and fantastic service reps. I am sure the owner is proud.

I can't recommend Preferred Chip Repair & Replacement enough! Brock was amazing to work with and…read moremade the entire process completely seamless. They came directly to our home, worked with our insurance company to handle the claim, and took care of everything from start to finish. We have a special-edition BMW X7, and I really appreciated that they made sure to source the exact original glass rather than using an aftermarket replacement. The installation was flawless, they were finished in under two hours, and the entire experience was effortless. Professional, knowledgeable, and an absolute pleasure to work with. Highly recommend!

Absolutely amazing fast service for windshield repair. Chris is the absolute go to person. This is…read morenot my first time with this company. I absolutely recommend them!

Amazing work, got a windshield done that I was told was not possible to do…read more Chris went out of his way to get it done for us!

Got my windshield and sunroof tinted, chrome delete, and PPF done a couple months ago. For quite a…read morelarger service they were able to get it all done in a timely manner, at a great price. Months later I still couldn't be happier with my results! Thank you to the whole team for providing great customer service, quality service, and timely work.

Senior, Meek, Terry Excellent service , will definitely be back, only took about 30-45 min to do…read morethe tint. Definitely will be back

Couldn't find their store! Don't pick up the phone!…read moreDon't answer message Even I was waiting at the given address Wich turned out being a residential community! I would of expect some communication, recommendation. Needed to find an urgent solution for my issue

Some douchebag smashed my rear window while I was in the store grocery shopping for 20-25 minutes…read more Came out to see my trusty old Honda with the back window smashed in, glass shards everywhere and if it weren't for the film from safety glass or the window tinting, the jagged mess might be worst than trying to clean up minced fiberglass. Anyway, called Metro and was told as nicely as possible that this type of property damage crimes, where no victims were hurt, is just way too NOT important to trouble the hard working Metro officers that (I PRESUME) prefers to earn the department money by issuing traffic citations or shooting the random homeless mental patient or having free buffet at all of the many casinos in the greater Las Vegas community. So while debating if I should transition into a potentially very lucrative criminal career, where I avoid inflicting anyone with physical trauma (which seems to be the criteria of what might forced the laziest of Metro police officers to get involved and actually work) and do my underworld business of unauthorized ATM withdraws (Metro ain't got time for that! They told me that, after verifying that I was not assulted or otherwise physically hurt in the process); paying for one movie and staying to watch another; I am just not gonna tip that nice minimum wage earning waiter for bringing out my food, because I used a Groupon and he thought it is okay to automatically add 18% for smiling; work my way up the ladder at a government agency, then secretly misappropriate millions into my numbered accounts in preferred tax havens like... the Cayman Islands, Switzerland? Come on, anyone that watches movies know all about those nice banks with the nice lobbies and well dressed bankers. So does Uncle Sam's tax agents. Botswana, Singapore, Isle of Man, South Africa, South Korea, Brunei, Russia, these are way more under the radar my tax dodging friends. But I digress. I have a problem. My car window was violated and laid shattered on my backseat. Easy target for even the most unmotivated opportunistic criminals lurking potentially in the deepest recesses of all of us. How much is it going to cost? Is it even worth using insurance I pay like clockwork, but luckily never have to use very often. After typing in a search on the Internet and filling out an online form requesting a quote, I got a text fairly quickly and a call from someone with a reasonable damage assessment for my wallet. An appointment was made for the next day and I texted the required information for the installer (Jose and his son from Star Auto Glass) to get to the location of my vehicle. Jose and his son actually arrived 30 minutes earlier than expected, which was great. They verified that the replacement window fits my car, and got to work cleaning up the mess from the break in and also the shattered shards of glass inside the door panel (pretty sure rattling noises from bits of glass while I drive would annoy the heck out of me). Within the hour, the job was complete and the work verified. I paid the quoted cash discounted price and with a friendly handshake concluded the satisfactory business transaction resulted from a very nasty surprise. Since this type of unpleasantness happens a lot here in Las Vegas. If you need this type of repair work done on your car, definitely get a quote from them. Oh by the way, images of James Bond's car exploding and killing the bad guy that smashed his parked Aston Martin (or whatever luxury car manufacturer that happened to sponsored the movie I am thinking of) popped into my head. Yeah, be great if that happened. Take that you swine, and may your pork belly eternally burn in hell. 5 stars!!! Auto glass repair experience.

Great service! They saved me a lot by not totaled the car. The car looks like brand new.read more

Great business I brought my BMW it was rear ended very bad and when they got there hands on it I…read morecouldn't believe the end result it looked like it was never in a collision amazing work great people