My poor car got broken into and I needed to get my passenger side window replaced on my brand new RAV4. Stephen was great! They came to my office on time, as promised and the whole process only took 45 mins! I went to Toyota before reaching out to Glass West and Toyota quoted me double the price Glass West did and double the time until they could fix it. Family owned businesses are the way to go!! :) Fast, done right, great service and I will definitely be spreading the word about this place! Thank you Stephen!!! read more

They had a $40 off the $100 deductible special for mentioning my State Farm Insurance agent John Hong so it was only $60 to replace my windshield. They came to my house on the same day I requested service and their receptionist was very easy to work with in terms of processing the Insurance claim. Their employee who came to do the job was prompt, courteous, and efficient. He made sure to remind me not to leave the car in the sun for 24 hours or drive it for the next 2 hours. I've had the windshield on for a week now and it seems just like the old one. read more

I am so appreciative of Glass West's service. They were the most responsive when searching for a company that does mobile glass replacements and they did the most efficient job in replacing a window someone broke into on my car. I've never had such a quick and easy experience with an auto glass replacement until Glass West. I would definitely recommend them to others and will be using their services for any future glass repair I may need. read more

Tim and Glass West do an excellent job! A rock caused my Subaru Outback windshield to crack, and originally I thought I would have to have Subaru do the replacement. A friend told me about Glass West, who did the work for way less than Subaru, and in my driveway, at that. I recommend them, without any hesitation, and say a huge "Thank You, Glass West for your skillful and timely work". read more

My windshield was hit by big stone on highway 880 and shopping around for replacement service. The insurance recommend their sister company but I picked here for the task based on the review I got from Yelp. It turn out a really out standing service on site. The technician showed up is a very professional and knowledgeable person shown me a very quick and careful work. He did the replacement and also cleaned up interior of the car on passenger side. He vacuumed thoroughly the area. Now the car can be shown up on highway now. Millions of thanks to glass west! read more

Was referred to two companies from my State Farm insurance for my busted windshield. Glass West clearly stood out from the Yelp reviews. My experience was consistent with the 5 star ratings... no baloney, completely professional. Called Tim - and asked help navigate whether to patch or replace. He was kind enough to come to my office the same day to help me assess both options. He was not pushy, just provided information to make a decision from... including the source & quality of glass for replacement. I chose to replace. Victoria took care of EVERYTHING - even the headache of dealing with the insurance and approvals for molding, etc. And the service technician, Martin, was prompt, efficient, friendly and very professional.... super to have on-site service at my place of work. All of this was done in less than 48 hours. No surprises, GREAT service, highly recommend. read more

Great experience. Arrived as promised and finished faster than expected. Very good work. Extremely neat and organized service technician -- Jaime (Jimmy). They serviced the car at my home. I would recommend them to everyone and would definitely use them again. read more

Fantastic! My rear window was smashed up in SF. Tim gave me a quote on Thursday AM and my car was finished on Monday AM. Courteous, helpful and knowledgeable. If I ever need another window replacement, I'll be calling Tim and his team for help. read more

Excellent service all around! From calling in for phone estimate, setting appointment, coming out to my home for windshield replacement and employee that did actual work, Jimmy, did a great job. Good price, good service! This is how business is supposed to done! read more

Tim is absolutely a pleasure to work with. His company did all the work to procure the wind shield glass and have it replaced at our home. The cleanup done by Jimmy was great. Five stars for awesome service. read more

Thought I need the rear window on my Ranger resealed. I call the Major auto glass replacement companies and they all told me they wouldn't just reseal the window I had to replace the Glass. Mobile Auto Glass told me that with my State Farm discount it was going to be about $500.00 which was $100.00 more then Safelite without any discount. Call Glass West, they quoted $160.00 to reseal the glass and advise that the window could break but not likely. Set up the call, the installer came out and check out the problem, he found the brake lite was the cause of the leak. He resealed the lite. Then he drop the price down to $80.00. Could not have been happier. read more

I needed a passenger window fast. The same day I called, they said they could be at my office at noon. They arrived at noon, installed the window and vacuumed the broken glass in about 30 minutes. Fantastic service, fast repair and easy to talk to team. Hopefully I won't be needing another window but if I do, I will call Glass West first. read more

Tim Blackmore, the owner of Glass West, came out to fix my front windshield and did a fantastic job. He was early for his appointment, very courteous, very concerned that I was happy with his work and couldn't do enough to make my experience a positive on. I would definitely recommend his company anytime glass work is needed. Thank you Tim. Sincerely, Lonny England read more

Glass West was recommended by our insurance company for windshield replacement. Matt was 100% prompt and professional by phone. He worked hard to meet our quirky scheduling needs. JJ, did the installation. He arrived at our home on the dot and completed the job well within the window we were given. He left us with detailed instructions about the necessary drying period. I can recommend Glass West with confidence on Yelp and will also tell friends in need of glass services. Thanks guys! read more

I have a 2011 VW Jetta and cracked my windshield when a rock hit it. I asked both my auto insurance company (AAA) and the VW Dealership which glass replacement shop they recommended. BOTH said Glass West! The staff is incredibly friendly and helpful. They even had a coupon which saved me a lot of money. They do same-day, at-home service. However I chose to have them come to my home the next day. The guy was on time, answered all of our questions nicely, and finished the service extremely quickly (30-40 min). Then my car was ready to drive after setting for 2 hours. The windshield has been great so far through rain and sunshine. HIGHLY recommend Glass West! read more

Great service, did the job in my driveway while I was out for the day. I will definitely recommend them to anyone.

I drove my mini van down to their shop for a little crack in my windshield. They were done quickly and great service!!

On Tuesday morning on my way to work, I had a rock hit my windshield and BAM, chip. Just great. Well it just so happened that Ernan from Glass West repair service was in the parking lot at my office when I got there. He was replacing a windshield on another car and i asked if he could take a look at my car. He took a quick look, said he could fix it. Awesome, walked over to the store to grab some apples and by the time I got back, he was just about finished. Awesome guy, amazing service...definitely recommend. read more

Great customer service! It was very convenient as they came to my work and replaced my windshield on my car. Easy and stress free, I recommend them to everyone! read more

My windshield hit by rock on HWY 880 and made a dim size crack. Someone refer me to Mike@Glass West and provided me decent quote. Good response time and arrived onsite proper. He took 30 mins to complete the fix. When I checked on the glass, I almost could not figure out where was the crack spot; almost invisible. Good job!!! read more

Just had Glass West complete replacement of my front windshield on BMW 528i. Excellent experience from start to finish. This is actually the 2nd time I've used Glass West (go figure, Silicon Valley roads are a mess). Anyhow, Glass West was recommended by my insurance agent, and from start to finish it was a great experience. Great service on the phone, they called my insurance company (Farmers) with me on the line. Made the claim absolutely painless. They were incredibly friendly. Communicated very well. The installer came to my office, and was even early! Installation was excellent, very clean, perfectly aligned, and obviously nice workmanship. The installer was friendly, and explained everything clearly. (I.e.. Don't drive for 2 hours, don't wash.... Etc.) All in all I'm giving Glass West the coveted 5 Stars on Yelp. If I ever need glass service again, no doubt I will use Glass West. read more

I highly recommend this company. This morning, my car was broken into. After many phone calls, which included the police, my insurance agent, an insurance adjuster, etc. A lovely woman named Angie called and let me know that someone would be at my work address within 2 hours. They arrived an hour later. Stephen was great! He fixed the window and vacuumed up all the broken glass. He was finished and gone within an hour. After a day of dealing with figuring out how to deal with my break in, Glass West was delightful. They made the process easy, efficient and quick. I HIGHLY recommend. read more

These guys were amazing. Came to my house at the beginning of the 10-2p window. Who does that? Not Comcast or AT&T or any of these other ridiculousy overscheduled coroporate services. Easy to work with though your insurance company and totally affordable. I had a brand new windshield that was identical to my OEM installed in less than 45 minutes in my driveway. The two installers were very courteous and friendly and answered all of my question. Would recommend them to change any glass in my house in the future - including my eye. Use them! read more

I received amazing service from these guys. I think the guy that came out to replace my windshield was named Jimmy. He arrived on time, was friendly and got the job done in no time. Highly recommended!! read more

Glass West works with insurances and made our car drivable within hours of receiving a phone call and got ahold of a difficult window. Just amazing! Wish the second installation of second window hadn't taken so many days but I have to give kudos that the first window was replaced so quickly and I could drive the car with the damage on the 2nd window. 5 stars are definitely well deserved! read more

I had to take my son's car in to get a windshield replaced. We searched the internet for Windshield Replacement Companies - not an easy task as they want you to apply/contact them online and wait for a response. We did that and got some bids - quite high, but it is a windshield..so it makes sense, right? I decided to contact my insurance company - even though I was not going to submit a claim to the insurance company. They recommended Glass West and gave me the phone number. WOW - from that point on...the process was seamless. Tim answered the phone. He was so helpful and nice. He talked me through the entire process. Tim gave me the price and it was over 30% less than another company. He got us in the very same day. When we arrived at the shop, Tim had already ordered the windshield and it was being unloaded. Tim was thorough and answered every question we had about the process. Having a broken windshield is no fun - but it turned out to be a positive situation. We will recommend Tim and Glass West to everyone. We cant say enough great things about this company, Glass West. They deserve 10 STARS. Thanks! read more

Glass West came to my office. They were promptly on time and installed a new windshield on my Honda Odyssey. Very pleased with the work done. read more

We needed to replace the cracked windshield in my wife's BMW. Our Allstate agent recommended Glass West. When I called Glass West, Angelina was very helpful - scheduling an appointment for the next day. The technician arrived on time, did a very professional job and the whole thing was completed in about an hour. I was especially pleased that the replacement windshield was by the same manufacturer as the original BMW glass. I highly recommend Glass West and will definitely call on them again when needed! read more

Similar story to others here. State Farm gave me a choice of glass replacers near me after a two foot crack appeared in our windshield. The Yelp reviews made it obvious that "Glass West Replacements" was most preferred by their customers. Tim there talked to me and I explained that our 2015 Genesis has a special double glass windshield from the factory that reduced cabin noise. Tim was very interested in this fact and called his various suppliers to locate the actual OEM windshield replacement , rather than an after market equivalent, and called me back to tell me. The service tech who Tim sent to our house for the job, "JJ, was friendly, very knowledgable and professional and answered all my questions before starting. The finished job looks exactly like the original installed windshield, and we were very impressed withe entire transaction from beginning to end. We "HIGHLY" recommend "Glass West Replacements" and Tim and J.J. to you and know you'll be as pleased as we were with their results! read more

Excellent service; very courteous, efficient and professional. Our appointment was was scheduled quickly and a replacement windscreen fully installed in less than an hour. Glass West conveniently sent their installer out to our home to do the replacement (in our front driveway) - now that's service !! Arrived punctually, was very pleasant and communicated the process clearly. Really couldn't have done a better job - thank you Glass West Replacement :) read more

I had a rock hit my mini cooper a couple weeks ago, which caused a crack to start spreading. I was referred by my agent and used this place for the first time to get my windshield replaced the other day. They did a great job at a great price. They also came to my office and were finished in less than an hour. Great experience overall. read more

This is my very first time I used Glass West Replacement for a spider glass chip repair. They were referred to me by AAA Car Care Plus where I go for my car maintenance/repair needs. I contacted GWR first thing in the morning and spoke to the owner Tim. First of all, from the get go, Jim was SO pleasant, personable, welcoming and easy to talk to. I described my spider glass chip and sent him a photo of it. He contacted me back right away and said it was repairable (windshield did not need to be replaced). He also mentioned that I could put it through my insurance company and that they could waive the deductible so I wouldn't have to pay and not only did he mention that, but he jumped on the phone with Geico together with me on a conference call so he could gather all the information he needed to process the claim/payment. Tim had one of his guys come out that same afternoon and the job was done in less than 10 minutes. The guy he sent out was very pleasant also. This is what I call SUPERB CUSTOMER SERVICE! It is VERY rare for a business to offer up a way for you to save money as Tim did, assist you in the process of making sure you don't have to pay, and get all your needs met all in the course of one day. I'm sure they were busy, but he made it all happen and fulfilled my needs all in the course of one day! I am SO appreciative for ALL your efforts and I am definitely one HAPPY customer. I don't do reviews for EVERYONE, only for the ones who really make a difference so either those who deserve 5+ stars like you OR those who deserve below 1 stars. Thank you Tim for going the extra mile on service! I've got you added to my Contacts permanently. :-) read more

Exceptional customer service and communication by Matt & Tim.

I was referred to Glass West by Farmers Insurance, and I am SO GLAD. I got my second rock chip/starburst crack in the windshield of my 2017 car recently, absolutely heartbreaking. My first windshield replacement was only a few months into owning the new car, so I babied it and took it to the dealer where I assumed I'd be getting a better windshield repair than third parties could provide. WRONG. When I received my car back from the dealer, the window was smudged, there were plastic and rubber bits all over the dash, and hanging out of my side mirrors. It seemed sloppy, but I didn't know anything about the quality of the actual repair itself, so I moved on with life. That is, until I got my second rock chip/crack and contacted Glass West. Jimmy came all the way up to my home in Alameda, within the appointment window, and was courteous, polite, and professional the whole way through. He returned my car to me with a perfectly cleaned windshield and absolutely clean dash free of plastic/rubber bits. And, he mentioned that he primed the scratches left behind by the previous glass repair. I was shocked. I never told him that I had already had my window replaced once. He said that the silver lining of having another windshield replacement in such a short period of time was that he was able to prime their scratches and prevent any rusting in the future when it rains. I am so grateful for Jimmy's professionalism and pride in his work. I wholeheartedly recommend Glass West for any glass repairs and will only be contacting them for my (inevitable) future rock chips. Cheers, Jimmy! read more

I woke up to find my driver's side window shattered most likely due to some vandalism in the neighborhood as mine was not the only car with a shattered window. Glass West was one of the preferred providers by my insurance (State Farm) and after reading the review, I called and spoke to Tim, the owner. He was able to get me in that day and gave me a discount on my deductible as well. They were friendly, on-time, professional and quick! Definitely made replacing my window easy and was a bright spot in my day! read more

Had a big crack in my front windshield from a rock & it has been raining all week. Farmers Insurance hooked me up with Glass West right away & Mark was really terrific. The customer service was outstanding, walked me through the whole process, made sure they ordered the correct windshield etc. They got me in the next day & the service was top notch! Really great experience. read more

On 2/12/16 I had the pleasure of meeting Ernan with Glass West. WOW is all I can say. Great Guy, Great service !! Top Notch all the way around. Glass West price was way below the quote I got from one of the TV advertised businesses. read more

I was referred to Glass West by my insurance company and I will be referring my family and friends to them simply because they were very professional and made the paperwork process a breeze. We set up an appointment time to come to my place of business to replace my cracked windshield and the gentleman was there right when I was quoted ready to work. Thank you Alex and Tim for taking good care of me. read more

Fantastic team showed up at my place exactly on time. I had called ahead to see if I could narrow the window and the gal in the office gave me a closer window of 1:30-2:00. They pulled up at 1:45 on the nose. They were very careful in removing my cracked windshield, cleaned and dusted and all parts were in one little pile. When the glass delivery truck arrived with my new glass, it had been hit with a BB gun in transport. They guys were super apologetic and said we will get this done ASAP and we really are bummed for the delay. The 2nd glass showed up in less than an hour, they installed, we chatted with the neighbors and they were off. I run a local catering business and I very much appreciated their timeliness and their professional business demeanor. My insurance co, Farmers recommended them and i will say this was superior service! I would highly recommend Glass West! Thanks guys! read more