Steve & Sheré & Beth were so helpful to me in the "luggage dept." Funny thing is we all had a great…read moretime too. Can't say enough about these fine people!!! Rick S.

As a flight crew member for the past 30 years I have gone through a lot of suitcases. When I…read morelearned about the24 Briggs and Riley, I knew I needed it. I researched crew member discounts and Rootens came into focus. They were great and the store is a travelers paradise to visit. Thank you guys for the amazing help and offering the crew discounts, thanks Captain Jason

I have searched for awhile for a awesome bag that can stand the test of time and excessive use…read more Well Booq is where its at! Purchased the Boa Case M a few years ago. It was spendy but well worth it. You get to register you bag globally so if you lose it it has a bar code and everything. They have a real nice assortment of bags and accessory type things. They have thought of everything when making their products. Lots of storage. Sad story, I think I may have over used it because one of the seams started to tear. I was devastated. I Emailed Booq to see what kind of grace they had :) Well I guess even if you do pack it too much over 3 years they still cover it through the warranty. It took all of 1 Email and they shipped me out a new bag. I only had to pay $10 shipping. All they wanted was a picture of the damage and that's it! Good job on running a top notch company! I will continue to buy from these guys!

I purchased three booq bags as gifts for friends and kept one for myself. This is by far the most…read morestylish and useful carrying bag for my laptop when I travel or visit clients. The sleek modern design is aesthetically very pleasing. I like all the pockets and zipper areas because I can store my phone, chargers, adapters, HD camera and Dell laptop all inside one case. Very well done!

I walked in here with my wife and three kids just pretty much window shopping for stuff before the…read moremovie starts. My son wanted to buy a lighting McQueen umbrella, I said no, cause it doesn't rain much here in so cal. The store guy heard our conversation and walked over and said if you are not buying please leave, he also told my 5 years old daughter who was looking at a school bag, to leave. JESUS CHRIST ITS 2019 and WE GET THIS KIND OF ATTITUDE?

I should give a zero star rather than 1…read more Very rude old man told me not to touch the luggage. Suit-case made like Rimowa but they are all fake. Cheater~ I am glad him to tell me that so I can leave as soon as possible.

This place has been my go to for more then 25 years, and they never disapoint.........read more

Brought a Briggs bag in because it kept falling over and I picked it up today. They could not have…read morebeen more rude. I told them it's still tipping over and they said just sign here so you can get your bag back. When I came back to asking about it tipping they said if I wanted the bag back I had to sign. That's it. No acknowledgment that the work was not completed the way it was supposed to be to fix the issue and definitely no respect for the customer. I do not recommend.

If you are look for good quality luggage for travel this is the place to go. Very friendly and and…read morereasonable prices on backpacks and luggage.

DO NOT GO HERE!! This place is trash! The quality of the luggage is cheap and if it breaks, he will…read moreblame the airport. Mine broke before I even got to the airport

We have been working with Susannah Tomlin, and she's been great. Very good at communication and a…read morefun personality. Look forward to working with her more in the future.

If I could change the rating it would be a 10 Star rating!…read moreWe contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation. She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!!

GREAT STORE FOR LUGGAGE IN GLENDALE!!!…read more Bo was an excellent salesperson at this branch of the family owned travel and luggage store in the Glendale Galleria. The prices are competitive, and Bo really cares about the customer and his/her needs. The store sells an array of different choices of luggage, and often has sales on truly quality luggage and accessories (e.g., name tags, toiletries bag, etc.). This is a great place to start your shopping as Bo will not steer you wrong. Trust BO as he KNOWS and CARES!

Wack. Came here specifically for a new bag and they were closed during mall business hours. Phone…read moreis disconnected. Don't waste your time and make the trip they may not even be open.