Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

Bought my 4 bmw from them. Laura flour went above and beyond for me making sure the transaction…read morewent smooth and addressing every question I had. Thank you so much and will be back soon. Thank you Laura !!!!!

CAUTION - Mechanics destroyed my brand new Porsche. Either that, or their engines last four years…read more Bought here, brand new, in 2021 Last month I took it in to Porsche Monmouth for an oil change. Next day I had engine troubles. Porsche told me to tow it in. Sounded serious. They inspected, called to say "I am going to transfer you to sales to purchase a new one" Then explained either that or I can pay 40k for a new engine (6 figures for a car 4 years ago and it needs a new engine) Left me with no loaner and no car for two weeks. After complaints and letting them know that every mechanic I spoke with told me the mechanics here destroyed your car, and multiple calls to Porsche NA (who informed me they will do nothing to fix the problem) I got a loaner, then "we can take 5k off the price" HAHAHAHAHAH. Weeks later I finally had it and gave a more aggressive call and then they come back with $15k off a $40k engine replacement. They then suggest to try insurance. So my insurance totals my car, says the repair cost is more than the cars value, and now 4 years, tens of thousands in yearly maintenance and 100k later I have no car. Cherry on top - they are charging me a fee for looking at the engine they destroyed and charging me for towing my car in (after telling me the tow would be free) Really? Kick you while you're down after totaling and junking your car. zero accountability.

I would leave 6 stars if possible. I had the most pleasant…read moreexperience with the purchase of my Certified preowned Macan. My salesperson Anthony was so easy going and on his game. I had all the information I needed without pressure when I was making my decisions. The finance manager Gina was super prepared and the transaction was quick and easy with no surprises and no confusion. I would highly recommend Porsche Monmouth.

We were travelling through New Jersey and got our Lexus serviced here. They did an outstanding…read morejob! Did what they said they would do, when they said they would do it, did a great job, treated us like valued friends (not old people passing through!), Excellent waiting area with snacks, drinks (hot and cold) and comfortable seating. Great Wifi. Grant, the service manager, moved to help us (and everyone else who came in) immediately, kept us informed and acted like we were VIPs. Fixed our car and it is running perfectly!

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

So on a previous review the GM said that I should reach out to him .Jeff Spilsbury …read more I did and of course he was useless not even aware there was an open recall on the Audi Hybrid SUV Q5 All he wanted was the vin number so he could reprimand those responsible for leaving a woman stranded on the side of the road Not once did he actually care about her in the 3-4 emails we exchanged. Be very aware of where you buy your Audi or for that matter any Penske dealer when it's evidenced that the GM is clueless as to what is going on under his roof

Purchased a 2018 certified pre owned Q7 in 2019 from Audi Eatontown. Car is now 6 years old 80K…read more Religious about service, only premium gas and biannual oil changes. Engine went- car is TOAST. How does a car engine last 6 years? Audi Corp and Audi Eatontown - said too bad - out of warranty. Never again- stay away!

This review is for Laura Patton in sales. She is an excellent person to deal with regarding buying…read morea car. Brought my Mom in for a new car and Laura was beyond patient with both of us. She really took time on a busy day to show my Mom all cars that she might like. Test drove until my Mom felt comfortable with what she was buying. She spent time with her after the purchase and went thru everything in the car in detail with my Mom. Laura has always been a non pressure salesperson who is very helpful with suggestions. Laura set up an appointment so when we arrived we wouldn't have to wait long. I have to say Laura is the only reason why I return to Galaxy. Has nothing to do with Laura as she is sales............... 1 star for Financial Dept - So regarding the financial department just decline all they want to sell you as you don't need it! - they try to sell you all these extra policies and scare you if you don't get gap insurance. Wanted to give us gap for a negotiated price of $25 a month. Decline and go to your own insurance company. We paid $30 for the entire year

Unfortunately my daughter found this place when she was shopping for a used car. They use pressure…read moretactics and took advantage of her naivety. Yes, she should have gone there with me or another adult but that does not excuse their behavior. I even tried calling twice to speak to someone to explain the terms but they never took my call or called back. She has learned an expensive lesson, sadly.

We bought our Velar here in 2024, and over the past few days started getting a low battery warning…read more I went there this morning hoping they could at least look at it. Two hours later I was on my way with a newly installed battery, and no charges (as it was still in warranty). Would def recommend for service if you have a LR, Jag or Porsche.

wonderful experience. Everyone goes above & beyond to be of help and make you feel welcome…read more Nazeli makes every call a pleasure, nothing is too much. I've driven a Jaguar for years, but this Service is truly exceptional.

From the very start, everyone was so cordial. We were almost 15 minutes late for our appointment,…read moreso I apologized to the gentlemen who guided us into our spot. He said, "Not to worry. Early or late you're always welcome here." I was really impressed by his kind answer Which really exemplifies the character of Gold Coast. We waited for our Lyriq's service and were most comfortable and enjoyed the beverage amenities. Thank you for your great customer service.

I went there trusting in the fact that it was an upstanding dealership…read more long story short they sold me a pre-owned Cadillac from there dealership 3 months later transmission gone I blame myself I pointed out the issue I had suspected to the salesman and he dismissed it ... said it was fine had to put in an additional $6000 for a replacement owner walks around waving and smiling while they are screwing you

This was by far the best leasing experience I ever had. Dan was awesome - he answered every…read morequestion and was instantaneously reachable throughout the process. He got me a car with a better config than my previous lease for a significantly better price. Moreover, he got me exactly the color/interior combination that I asked for. Most importantly, he never went back on his word. The car was delivered to my home and the car from the previous car was picked up and delivered back to Volvo - all exactly as scheduled and with no hassle.

The lease to my car was up and I wanted to lease a specific vehicle in a certain amount of time…read moresince my previous lease was coming to a close. I also did not want to deal with a car dealership because you need a certain level of patience and determination to walk away with something you love without feeling like you were taken advantage of in some form. I found Ocean Auto Lease by doing a google search, Dan called me the very next day. He took his time to find out what I was looking for and stuck to my price range. Dan held my hand from beginning to end and I never had to leave my home! In two weeks my car was delivered to my door! I highly recommend Ocean Auto Lease and Dan.