Wow. Above and beyond for service here. Went out of their way to squeeze us in. My husband is a firefighter and they worked around his schedule without hesitation. Ralph made sure everything went smooth and Jaime took great are of us. Very kind and professional! Will only will come here for car service! read more

The inventory, sales staff, and JJ himself provide outstanding customer service. They also give you the red carpet treatment and stand behind their products 100%. I would recommend this dealership to any family friends that I know. They have made a customer for life with my wife and I. read more

Went in for an oil change appointment which was scheduled for 1:00pm. Sat and waited around for about 45min with my 3 kids before my car was even driven to the shop. Waited another hour for the service to get done, as soon as I seen my car was done and driven to the front. I went to the guy who had helped me so I can pay and leave. He ignored me for about 5 minutes before he just handed me my keys (not looking at me) and just said, it's on us and walked away. No apology or sorry we are busy explanation , just rude customer service. I'll never go back! read more

worst car buying experience ive ever had! after negotiating payment prices on a car they said they got me the payment i wanted i put 5k as a down payment n left w the car. after a whole month of having the car the dealership calls me back to say there was a "glitch" in their system n the bank took back their acceptance and that i need to come sign a new contract with a higher rate n payment or they were going to just take the car and give me my 5k back. i came down to see what was going on n the finance guy then proceeds to tell me to go find a bank MYSELF to finance me w the terms n conditions that were already signed by both parties. i was not going to do that bc it is their job not mine i come back two days later to return the car n get my money back and they didnt want to give me it back they wanted me to come back later for it and also leave them with the car. so unacceptable. read more

Took my car in for an oil change during their lunch time, around 11:30 am, and they told me my car would be ready by 2pm. I didn't expect them to work on my car until after lunch but they did! My car was ready by 12:30 pm. Glad they were able to get me going without excuses. read more

This was my first time EVER buying a car off the lot. I went in and saw Paul. I told him my price range and exactly what I was looking for and what I could afford. He sent me home in a 2014 Ford Fusion that I absolutely love and won't be crying over my payments every month. Thanks, Paul! read more

Every time I go for service at Gold Star I get top notch service thank you GolStar service team!!!

Before attending a family party here in Salinas we decided to drop by here to look at their specials. I wasn't in the market for a car at this time, but when we first got there I saw the perfect car a Mazda6 2015 blue with tinted windows. I immediately loved the car luckily been looking around for 5 min a Jorge came by to assist us. Jorge has a one of a kind personality a family man and a great person to talk to. He gave us the scoop and let me test drive the car. There is also free food and a taco truck on Saturday's that is free. Carlos was our finance dealer and he got us in and out faster than most places. I walked out with a perfect car. Hit up Jorge if you need help if he is busy he is worth the wait. I will come back here next time this place deserves 4 star my gf and I recommend shopping here if you are in the market for a car. Also I traded in my 2000 Celica and Jorge inform me he will picked it up from San Jose. That's great service! read more

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I visited the dealership in April and was greeted quickly in the lot by an associate. It was my first time buying a car. I test drove a Nissan Sentra, and then the associate and I went inside to make a deal. After a while of negotiating, him and the manager decided on a deal that I was skeptical of, they wanted me to trade in a pair of sunglasses and/or my Xbox and use that as a down payment for the car. Like I said, I really didn't feel comfortable with that deal so I turned it down. The associate went back to the manager and then they both came over to me. The manager started yelling and cussing at me telling me I was being difficult and that I was making it hard for them to make a deal with me. I just got up and walked out of the dealership. I will not be returning to that dealership anytime in the future and I encourage others not to!!! read more

Excellent buying experience. Pablo Santos was easy to work with and Carlos Castaneda was fast with the documents. They offered us a meal and the first service is free. Great price and low miles on the truck. Side note on professional language. I overheard a female employee using racial derogatory slurs to describe someone. Not in a whisper tone, loud. **** people are rioting and dying in other parts of our country because they feel alienated about their race. That said, how is it appropriate to throw around the N word so freely (especially while representing your employer) read more

My Husband and I went to Goldstar with a Capital One Pre-approval. My husband and I traded in our old car, being I am pregnant and we have 4 children at home. They made everything seem awesome , we bought our new car, the family was super excited.. 5 days later we are told we have to bring the car back, because the finance company wouldn't pick up the Loan. When we were approved supposedly with a trade in and 500 dollars down. So then we had to break it to 4 kids that we had to bring our new family car back! And was told rudely at that. Sal the finance guy was super rude. This is so unacceptable read more

I bought from this dealership 9 cars...service and friendly seller, especially Chuy Gutierrez..he is the BEST...BEST DEALERSHIP EVER

I would never recommend this dealership to anyone! I was working with a salesman with buying a car and i went through the whole process of financing and was told everything went through and to come by and pick up my new car tomorrow afternoon. The next day I went to pick up my new car, which was out front ready to go when i drove up, and I went to meet the salesman who was helping me and lone and behold he was no where to be found and I later found out he had left for the day. I proceeded to let another salesman know that I was there to pick up my new car that was ready and waiting for me outside. He informed me that it was already sold and not to me. I never got a call or an apology from anyone there including the salesman that was helping me. This is bad business and I will never give them by business or recommend them to anyone. read more

My daughter bought a car there and it nearly killed her on the highway , we returned it Friday and they still don't know what's wrong with it and are refusing to take cancel the contact , they are trying to sell us another car ! how can you trust people like that ! never again . Getting a lawyer , stay away from that place . read more

Luis was a great sales person!!! Listened to all of our needs and found the car that was right for us! Would definitely use again and refer Luis to anyone that is looking for a reliable car dealer. read more

Purchasing a car can be a stressful experience but not when you go to buy a car at Gold Star Buick GMC in Salinas. Their staff is professional, not pushy. We worked with Joe Crecchio who was caring, knowledgeable and patiently answered all of our questions. The owner, JJ Jeffries, has been in the business for decades and he has created an outstanding space for making a car purchase decision. It's obvious he cares about providing an outstanding buying and service situation for every customer, whether they are buying or servicing a new or used car. We had done some prior research and purchased a 2016 Buick LeCrosse with 32,000 miles and have totally enjoyed the car. We have the confidence it was well taken care of before we purchased it and learned that this is a specialty of this dealership, low mileage used cars. We took it in for a service appointment and stayed at the dealership, conveniently open on a Sunday (seven days a week). While waiting for the service to be completed, we had just enough time to appreciate the delicious and thoughtful array of BBQ and other lunch items generously provided by Gold Star Management. We also appreciate their support of youth in our community and like seeing Gold Star at a variety of events! My husband and I highly recommend Gold Star Buick and we definitely plan to buy other cars there in the future! Check it out! read more

They have the best deals and the most passionate and reliable sales team! Don't forget about their 5-star service center!

Excellent service, nice and friendly and clean building. It's nice cause they act like they care.

Chris Munoz was my salesman along with Joe, and Jose in finances they were extremely awesome. Last dealership I was at, I was stressed, felt too peer pressured. Chris was in contact with me all week long regarding a car I was interested in. He was prompt and had the car ready for me when I arrived. He let my boyfriend test drive the vehicle as well. Now, my boyfriend wants to come in and trade his truck in. It was that good of an experience!!!! read more

Just purchased a 2018 GMC Sierra from Jim Manuian, Pablo Santos and Carlos Clemente at Gold Star GMC in Salinas CA and I could not be happier. All three were great to work with! I discussed price and terms with Jim Manuian the day before purchase, and when I got there the car was completely ready for me and Jim's agreed price and terms were followed to the letter. The hole process took only about ninety minutes including financing and the installation of custom fit floor mats that I purchased from their parts department while there. After the completed purchase Pablo Santos spent an hour with me connecting my phone to the car, downloading the GMC app on my phone and reviewing the high tech operation of the vehicle. I now know how to operate the electronic systems of the truck. Though simple to use, I could never have figured out all these options without Pablo's help. I can even unlock and start the car from my phone, wow. While there, I also got an oil change on my old car and that only took forty-five minutes. It was a great time management day for me. Though I did not meet him, I understand the owner was there and is there every day keeping things running smoothly. The owner even had a food truck out front and feed every customer and employee in the building. It was nice to see lots of happy employees while there. I highly recommend this dealership. I have no affiliation with this dealership or it's employees. I am just a happy car buyer. It is only a forty-five minute drive south on Highway 101 from San Jose where I live. read more

Just had a great experience with Miguel at Goldstar Buick GMC. I can't review the truck my son bought yet, but I think we got a fair price and 5 star treatment! Thanks Miguel! read more

If you are coming here for service be prepared for an extended wait no matter what day or time whether that be shuttle service to/from the dealership or the oil change itself. I've had my vehicle serviced for routine oil change a couple times at this location and there's a hiccup evey time. As a customer I am understanding things take time but as a service provider Gold Star's service department should put emphasis on communicating service disruptions or extended wait times. Last month I scheduled an oil change plus shuttle service to the dealership to retrieve my vehicle and it took 3 hours and 4 phone calls with promises someone was on the way. I ended up having to speak with a manager to get it corrected. The second visit for an oil change with an appointment wasn't any better. I came in during working hours and was told it would take 1 hour 15 minutes. 2 hours later I was still waiting. If they would've communicated the extended wait my time could've been used more efficiently. read more

do not purchase a car from here. Worst decision i have made so far . finance wasn't any help and they rushed to do my paperwork. Everyone seems to act like kids there so never again will i get a car from them ever . read more

Just got a used 2013 Ford Escape car from Gold Star. The entire team from start to finish was warm and proffessional. They worked hard to get me the perfect car and best deal possible. Paid me top dollar for my trade in so I would not be upside down. Special thanks to Chuy my sales associate who even came back at 8:30 after he was off work to be there for the final signing. Ernie in the service department also was amazing and took care of all of my needs. Carlos in finance also made the deal easy and friendly. This whole team is great and my wife and I love our new car. read more

I had scheduled an appointment to take my vehicle in for routine maintenance. I was helped by Robert who quoted me 1 hour and 15 minutes for my Vehicle to be ready. He asked if I was going to wait for my car and since I did not have a way of getting back to the dealer to pick up my car later I decided to wait. He welcomed me to enjoy their breakfast buffet. The environment is so inviting they have tons of things going on but everyone is walking around with a smile on their face. Not that fake I have to smile to keep my job but a genuine smile. Not even 45 minutes later Robert walks over to where I am sitting with keys and receipt in hand and says I am ready to go. Wow talk about customer service!! read more

Scheduled a service appointment and when I showed up, I was told I did not have an appointment and could not have my vehicle serviced. This is a persistent issue with Goldstar. read more

Never buy a car from this auto dealer. Very shady business practices. I would never recommend this auto dealer to anyone! Do go here!!!

I was contacted by an "associate" of GOLD STAR BUICK GMC; he, found my ad on Craigs List - for my posting to sell my USED car. My experience was EXTREMELY FRUSTRATING!! The associate set an appointment for me - promising a "certain dollar amount" for a car I had advertised. They had MANY pictures of a PRISTINE car, + a (VERIFIED) CLEAN CAR-FAX report. He assured me that they would pay a range of : within a thousand dollars - (STILL UNDER $950.00 of my advertised Craigs List price). The person that makes the buying decisions kept me waiting for and HOUR AND A HALF! He was NOT on the premises. AND the rep that contacted me on the phone, NEVER even came out to greet me.......(never showed his face) till AFTER AN HOUR of me waiting!! DESPICABLE! HOW WOULD YOU LIKE SOMEONE (w/some other guy; unidentified to ask for the keys to your car) . . . .and then TAKE THE KEYS TO YOUR PRISTINE CAR - AND DISAPPEAR? + WAIT AN HOUR WITH NO COMMUNICATION ON WHAT THE HECK IS HAPPENING, ETC. ?? Only ONE other sales associate (WITH NO ONE ELSE AROUND; "an empty house") - - - - - tried to humor (us), and rightly so HE DID make a comment " VERY UNPROFESSIONAL" - (oh I did agree . . . under my breath). I realized at this point I was not the only person feeling that this WAS NOT A GOOD SITUATION. Turns out that the person (manager: Chris) who had a dedicated "TIME" to meet me, on a buying decision was away. . . . . buying cars at an auction; OUT OF COUNTY; without a care that he was to have an APPOINTMENT with someone who his associate set. Guess I was NOT IMPORTANT!! A person that came with me, commented " Well I guess if it was a new car that you were buying" - "they would be all over you". Yes, this is likely; I commented. So GOLDSTAR, falsely purported that they were very interested in buying my car. I drove 40 minutes to meet them. FIRST: I was promised (Chris; the buying Manager) would be here in 15 minutes. . . then in 20 minutes.....then again in another! 15 -20 minutes. Bottom Line; I had a appointment at ____ PM. The sales associate that contacted me (via email & phone) never even introduced himself at (the agreed upon time) ; and it was QUITE apparent that he did not AT ALL care to keep me waiting while "someone" took my keys . . . .& took my car for a spin". Didn't tell me where they were going / what they were doing. SORRY!! BUT......isn't COMMUNICATION EVERYTHING!?? This dealership needs to take a BIG COURSE ON CUSTOMER SERVICE, which I strongly feel they FAILED . . . ON THE LARGEST OF THE LARGEST SCALE POSSIBLE! WOW! I am amazed that this overall experience still exists in a car dealerships. Truly; they are out for themselves. BEWARE! AT FINAL: I turned down an offer of $2,000.00 less that what was offered on the phone. This due to Randy's evaluation that a (slight 4" long rim edge scraping) and a couple of 2" x 2" spots on the hood (paint issue) were his reason for offering a LOW ~ $2,000, beneath what was offered on the phone . Other than that - - he had POOR ammunition to offer that low. BEWARE OF THIS DEALERSHIP; THE CARROT DANGLES HARD HERE, AND THEY ARE NOT TRUTHFUL. A "GOLD STAR" THEY DO NOT EARN! RATING: AN "F" . . . . CAPITAL "F" on the REPORT CARD. read more

Very upset with this dealer ship. Worked on a deal for a truck, dealer ran credit for financing and was approved for the truck. Worked for 3 days with the salesman on the deal and told him i would be their on a Sunday at 11:00 am to pick up the truck. I then received a call Saturday night at 9:30 pm and was told the truck was being sold. I then talked to the general manager he said their was no deposit so he had the wright to sell the truck. Their could have been a simple phone call to me for a deposit. So my thought on it is customer service means nothing to them. I would not recommend this dealer ship to no one, and thank you for the credit inquirers you hit me with. Bad, Bad way to run a dealer ship!!!! read more

Poor service. Besides, they do not keep contracts. The owner does not appear to be responsible for the bad.Evelia Verdasco y Carlos castellanos Estafadores. read more

I have been living in Southern California for the last 10 years and moved back to Salinas about a year ago. Down south I always took my car to the dealership for services and repairs. I LOVED them, they knew all of their costumers by first name, would always give us great deals and tells us up front what the cost would be...they even washed our cars for us without us asking. When I move to Salinas I thought I was going to get the same experience but boy was I wrong. I dropped my car of for an oil and lube and for them to check my brakes. They NEVER called me to tell me my car was done. I had to call them and they wait a whole day for them to call me back to let me know when my car would be ready. When I asked about the brakes they said nothing was wrong and everything looked GREAT! I then if they could check again, I'm not stupid something was wrong with my brakes. The guys called me back 5 minutes later and told me that they took it for a test drive again and looked at them and I need new front brakes and a rotor ($500+). WHAT? Just 5 minutes ago you told me nothing was wrong and EVERYTHING looked good. I will NOT be going back to them! read more

The worst experience ever dealing with William and Ralph Martinez (general manager). I read the reviews and could tell from what I read that we shouldn't be doing business here. We had a very large down payment but they played hardball and wouldn't drop the price. They made sure to charge an extra penny! We tried to do business here not for a Buick but for a beautiful Ford. Well it just means that there will be a much better deal and a much better buying experience elsewhere. To everyone reading these reviews, take this advice and DO NOT give them your money. They are so undeserving and greedy!!!! Take your hard working money elsewhere where you, the buyer, will be appreciated and respected. read more

bottom of the barrel used cars. tell you all used cars warranted but wait til you buy one. problems until you sell the lemon they sold you. they dont have car fax but some hoaky company as a replacement. sorry Charlie and they are. read more

This dealership doesn't even deserve a star for the service me and my husband received. Obviously, to type a review I had to give it one star. To start this review off I drove out of my way to Salinas from San Jose to look at a 2012 GT Mustang with Roush modifications. The reason I drove down to see this mustang was because I was told ahead of time they would negotiate the price. William the sales representative that said he would negotiate with me was lying. We were going to put $6,000 down on the car and he still wouldn't negotiate with me. I never been to a dealership where they deny $6,000. This dealership has been the worst experience I ever had. They are very greedy and don't know how to close a deal. You are suppose to make the customer happy and work with them. They wouldn't even lower it $500 or $1,000 at least something. Don't waste your time here trying to buy a car they are horrible. Thanks for nothing next time try to think of the customers first and not yourself. read more

Me and my wife I have been asking/browsing around dealers. We are expecting another baby so we need a bigger car. We currently own a small 2011 SUV, we bought this car brand new from Cardinale. So we decided to buy a minivan and found a couple near the area, before traveling to Modesto and Oakland to see the 2 that we found we decided to go local and see what Gold Star had in stock. So we walked in and one of the sell guys asks us if we were looking for someone in particular and we replied no. We told them we were looking for a minivan to what he replied he had a few in stock. We found one we liked and told him we liked it. He was very polite and not pushing us, everything was going good until he asks us about our financing and we told him. "No, we are not financing we are trading in our SUV and paying cash for the balance" From this moment forward he lost all the interest about our potential car purchase. I asked him if he could check the value of our car, he danced around until I insisted. He brought the person in charge of valuating trade-ins, checked our vehicle and told me that we have repainted one side of the car. I told him, Yes. I mentioned to him that somebody scratched it and the body shop suggested us to repaint the whole side. We didn't replace any parts and the job was done in a reputable bodyshop. He said that was going to show in the CARFAX and replied "Ok, well let's check the CARFAX", He said "No,", and I said "I doubt is in the carfax because the car was not involved in any type of accident". He said that it even though it will not show in the carfax they will pay $X.X for the car. I said "Ok, fine". I'm not trading in my car then i asked. "How much is the minivan then if I pay cash?" He kept avoiding my questions until the situation was clear he didn't want to deal with us. He didn't ask for my contact, neither offer a business card. We walked out feeling between angry and puzzled. They denied our cash. Like I said we have been shopping around for a minivan and so far this is the oddest/strangest interaction I have had with a car dealer. The other 2 times we have taken our SUV to other places it has been valued about 2000 above what they offered us. They have checked the vehicle checked the carfax and everything good. My hunch is that they probably make money/commission in the financing part. If I were you I'll bring my own financing or go some where else if you are planning to pay cash for your car. read more

So disappointed. I called Service dept Friday to inquire whether or not they can deal with a Cadillac recall. I should have known better since Cadillac isn't in their name but I was referred so I gave it a shot. I explained the recall, told him make of car and guy in service says "yeah, we can help". I have my elderly mother drive 40 miles and she gets there only to be told that they can't help her. They need to make up their mind. read more

Great selection of suv and trucks. They had so many my dealer sent me to them to pick one out and do a dealer trade. They were very helpful and made me feel like their customer. read more

Absolutly horrible, they will up charge you any way they can, they chaged me for regular truck tags and then pushed it through dmv as a comercial vehicle, giving my truck a fleet record on the car fax report, oh yeah and my renewal was only three months later! My bank acually told them thst my credit wasnt the problem with the loan, instead it was the amount they had the vehicle marked up which was way more than it was worth. If you value your dignity STAY AWAY FROM THESE CON ARTISTS! I would expect alot better service after spending over $60,000 on a vehicle.TERRIBLE EXPERIANCE!!!! read more

gold star gmc is the best dealership on the central coast. let's face it, buying a car is a large investment. the sales staff are extremely knowledgeable and are there ready, willing, and are oh so capable. now selling a car is only half. the other is service. goldstar gmc's service....excellent. thank you pablo-bigger is better...cha-ching!!!! garrett, robert...service with a smile!!!! and most of all, thank you jim for going that extra mile. goldstar buick gmc..summa cum laude!!!! read more

Under the leadership of JJ, dealership owner and staff emulate the rear combination of customer based on products and services. Whether I just drop by to have a cup of coffee with pop corns, enjoy the Saturday/Sunday cook outs, or need services on my Buick LeSabre, my daughter's Toyota Corolla , I am being welcomed, guided to my top priority. The new/used products and services are unique & distinguishable. I embrace the title, "GSM Ambassador" JJ offered me, represents, I am one of the valued customers. It's more than that, the best cars and services the GSM offers. SPECIAL NOTE: I needed some guidance from the service manager or assistant on my Buick's performance, did not have an appointment, I stopped by the service desk, Robert, A/M, looked at the problem and gave me the possible solution without charging me. Yes, we solved it, works much better. This speaks the volume of the GSM's caring for the valued customers. I bring my grand children, their future customers to see the cars, new and used in GSM. My next car will be GMC Terrain, Black. Yes, unequivocally, I recommend to my family members and friends to buy the new or used cars here in GSM, and receive the best services. The Best of Best Dealerships in town. read more