I went in to get my ring appraised for insurance and was told they would call me to get the…read morepaperwork when it was ready after taking down all the information they needed for my ring. I also let them know I needed my ring resized and they placed in a ring sizer to make it smaller for the mean time. After two weeks go by with no follow up I call and request an update on when the appraisal will be ready. They didn't seem to know what I was talking about and asked if they could call me back. It's been another week and I have not heard back from them yet. I'm just going to go to a new place to have my ring appraised as this seems to be a very disorganized place.

An amazingly friendly, helpful and knowledgeable staff. Warm and welcoming atmosphere with a…read moregreat selection of merchandise.

Sheldon Jewelers has great reviews so I went to Sheldon Jewelers with my daughter who needed her…read morejewelry to be repaired. Russell the owner is friendly and knowledgeable about jewelry and has a fine selection of jewelry. Russell was able to repair our jewelry quicker than expected and he did a great job with the repairs. It's nice to find a reliable quality jeweler who cares about the customer as well as doing great quality work. Russell's assistant is also very friendly and helpful. Additionally, the prices are reasonable and fair. Overall it's a great place for reliable repair repairs and customer service.

I brought a chain back that I bought from them, to be fixed. It broke within a week of purchasing…read moreit. When I brought it for them to fix, I was told I didn't buy it from them and they wouldn't sell this junk. BUT - I did buy it from them, so he basically knows he sells junk. He fixed it for no cost, but it has broken at least 3 more times. We get it fixed elsewhere now.

I'm in the area from out of town and need to get my watch battery replaced. I found Designer…read moreJewelers here on Yelp, and I am so happy to have found them. The staff there are awesome folks, changes my battery and made a few other adjustments to the watch. While I was waiting I browsed the jewelry on display. Most times when I have browsed at jewelry stores in the past, I wonder who the heck would buy or wear any of the jewelry being sold. Not in this store. I think their selection of jewelry is beautiful. Actually I saw something there that was so pretty, I'm hoping my husband can get back up to Mass w/me so he can check out this piece of jewelry I would like him to buy for me. Love this store. Love the people. Recommend!

Great and attentive service. Will become loyal customer. Loved that they also had a bin for Toys…read morefor Tots.

The cleaned my bracelet for free & were decently ok customer service wise when I went in & then…read morewhen I had to call back they werent the best people & acted as if I was a bother... I get it you are the only place the sells Pandora in the mall so I have to go here, but I dont have to like it... Prolly will just go to South Shore Pandora store from now on... I dont love Hannoush here..

First impressions. Nice mall jewelry and watch store. Bad experience. Simple request to size my…read morewatch was apparently too tough for them to do because they don't sell the brand. Tacky. A cart vendor on the mall pavilion sized the watch for me in ten minutes.

My sister in law came in to look at a watch we were in the store for 10 mins. No one asked us if we…read morewanted to be assisted or if we had anything in particular we were looking for. A Caucasian couple came in after us and was greeted right away and asked what they needed help with. For context we're a minority family. We didn't receive any service till my sister in law spoke up in regards of the couple being seen before us. Emma saved the day! She provided fantastic customer service and assisted my sister in law in making a purchase. She was efficient, knowledgeable and very patient. Thank you Emma for turning the situation around.

Their customer service is horrendous…read more I am positively SHOCKED by these good reviews. I've been here 5 different times. Each and every time I've left disappointed or annoyed by the attitude of the staff. The first visit the man who 'helped' me tried to upsell me for wedding bands. I kept saying I wanted simple to accent the engagement ring my husband purchased there. Thank goodness I was with a friend who finally said, loud & firm, "You are not listening! Simple! Simple!" It just seemed greedy. I bought the bands I wanted thanks only to the friend I had with me. Went to get my ring cleaned. The person who 'helped' said in the most condescending tone, with a scowl, "well did you buy it here?" When I said, "Yes, my husband purchased it here" the response was an annoyed look as she took the ring with a sigh. Pushy and rude.

Date and time couldn't be further from a "local business". First reaction I had when walking in was…read moreoverly snobby and stand-offish starting with the greeter (if you'd call them that) and all the way down to the employees. Yes, certain watches (Rolex) are hard to get but this business epitomizes their supposed exclusivity...and I know why! They are not exclusive; they just don't have any new stock. They flaunt their supposed exclusivity because they have extremely low new Rolex stock in the store (or perhaps it's just in their DNA). All the new in stock Rolex watches I saw were older and undesirable models. Rolex typically only slots the best new stock for the best AD's, and Date and Time is not one of them. Instead of working with the customer, they pretend to be an exclusive AD. Date and Time is hands down one of those AD's that will likely treat you like dirt (they did it to me) unless you're a long time customer or they decide that you fit the mold of their "exclusive customer". This store is an epic fail!

First time visiting for a repair. The store is spectacular! Absolutely Beautiful. All display…read morecases are very tastefully designed and well lit. The Customer Service Personnel is very friendly, knowledgeable, willing to help but not overbearing. The service was excellent from an experienced watchmaker. Was very surprised with the exceptional service as I did not have an appointment and the item for repair was purchased elsewhere. Will be back in the future as their generosity earned more than they asked of me.

I bought my wedding band there almost 51 years ago. I've had a few items repaired and their…read moreworkmanship is amazing. Very kind trustworthy people.

My partner and I came here for ring polishing and resizing a week before our wedding. Jennifer was…read moreable to do it for us in a few days and was so sweet to work with! Highly recommend :)

This review could have been a 3 but due to Barmakian's commitment to service, it's now a 5…read more Whenever we're purchasing nice jewelry, we go to Barmakian's and have never been disappointed. With a broken earring I wanted to wear to my daughter's wedding, I took it there to be repaired. I explained it was for my daughter's wedding so I had a real deadline for it to be done. The woman at the repair desk was helpful and told me it would be done by the deadline, 4 days before I was leaving for the wedding. When I called the day it was due to be done, the person answering the phone didn't look up my specific repair but told me they'd call when it was done. I called the next day, only to discover due to a delivery change (I was in their Natick store and learned repairs are done in Boston) it wouldn't be back in Natick until after I left for the wedding! The first person told me, after checking with Boston, that I could drive there and pick it up. That would have taken me 2.5-3 hours, not time I had the day before leaving for the wedding. That's the best she could do. I then asked to speak to the manager. While relucant to do so, they put me through. The manager was so helpful! She thought through the issue and came up with a creative solution, that did not require me to get to Boston that day but got the repaired earring to me in time for the wedding. The manager was warm and thoughtful. Now, just pass that kind of creative thinking to others in the store. Thank you for restoring my confidence in Barmakian's and treating customers well.

Salem was so helpful, patient, creative and had amazing taste! The building is gorgeous, the…read morejewelry collection is a great mix of individual unique items, as well as great staples that can be mixed and add to collections. Great find in Metrowest area!

My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

I came to Artinian Jewelry in Lexington Center not knowing anything really about engagement rings…read more Brie worked with me to design a beautiful, unique ring. Brie was professional, patient, informative and steered me with a focus on durability. Brie's husband Michael crafted the ring skillfully and completed it for me right on time. I am very satisfied with my experience working with Brie and her husband and the outcome. Thank you Artinian Jewelers.

All of it. Kind. Knowledgeable. Great batteries. Reasonable. Didn't think k I'd find a store like…read morethis in central ma.

Worst experience i have had with a company by far. Super unprofessional and not helpful by any…read moremeans. It shows that this company does not care who they employ. Incredibly disappointing and unpleasant.