Bad customer service...I give them a zero a billion…read moretimes...............................................................

Christian went above and beyond on a Sunday when we were stranded with a flat tire and every shop…read morewas closed. He drove us 2 miles down the road, patched the tire, and even put a lifetime patch on it -- and then refused to charge us a dime. That kind of generosity and craftsmanship is rare. If you ever need a tow or roadside help, Christian is exactly the person you want showing up. Truly grateful.

We were driving to Southern California and needed to fill up on gas. This was the easiest to get…read morein and out of Gas prices are decent for the area. Inside was nice and cool. They have lots of drink choices, snack options, and souvenir type shopping. Overall, a nice stop....

Very disappointing stay. The property is extremely run-down. The shower did not work, and we found…read morea cockroach on the floor in our upstairs room. To make matters worse, I was incorrectly charged $25 for a supposedly missing washcloth. I did not take anything from the property. The washcloth had fallen behind the small trash can, and it appears housekeeping simply overlooked it and assumed it was missing. I should not have been charged based on that incorrect assumption. When I called to dispute the charge, I spent 49 minutes on the phone with a customer service agent, who repeatedly went back and forth without resolving the issue. Instead of correcting the erroneous charge, I was told to call back the following morning at 11:00 a.m. to speak with the manager. It was extremely frustrating to spend that much time on the phone only to have the issue remain unresolved. Based on this experience, I will never stay at the Lost Hills, CA property again. The poor condition of the property, lack of proper maintenance, pest issue, and handling of the billing error resulted in a very disappointing experience. When I did finally speak to the manager about the refund, he said he would take care of it. Then he immediately called me back and said I had to remove my "terrible" review and then he would refund the $25 erroneous charge. I said I would not remove the review and would just eat the erroneous charge. I will also be reporting the property to the health department and BBB.

Super friendly, efficient, and communicative! We asked for a quote and he was super straightforward…read morewith everything--even arrived earlier than ETA haha :) Helped us at 11PM while we were stranded on the I5, hours (and MANY miles) from home or anyone who could help. Thank you so much for helping us get to our destination!

Excellent Service. Verry helpful and quick. He even checked all four tires and was verry informativeread more

Called in to ask for tire repair. Forward to VM twice. Finally answered on the 3rd and told me…read morethey're not open? So why does it say 24/7 on yelp? Super unhelpful especially when I'm in need of a tire repair.

Fernando was super helpful. Totally sucks when your fuel pump goes out as you're cruising down…read moreInterstate 5. Fernando tracked down the part, and then did it again when the first part was cracked out of the box. He kept me informed and had me on my way as soon as possible. Sure, there were delays due to the remoteness of the location (you'd think at least one of the three local parts shops, Napa, Autozone and O'Reilly would stock a fuel pump for a very common Ford vehicle, but no), but all in all, we're super glad that Fernando was able to get it done get us on our way.

I was heading back home from LA to Sacramento from a car show and got a flat on my front drivers'…read moreside wheel on the Grapevine. I found that my other front tire was worn down pretty bad and needed two tires ASAP. I put the spare on and called every tire shop in a 100 mile radius. This place was the only place that had my size tires (granted I drive a muscle car and have staggered wheels, definitely not stock lol) and answered my call on Sunday! I was so grateful he opened his garage to me on a Sunday and it wasn't too far off 5. He and his son were super friendly and completely professional (Plus they had cute dogs which was awesome). I recommend them to anyone that needs a tire under any circumstance as I was s.o.l. on a Sunday and needed two tires replaced immediately. Thank you guys sooooo much! You saved my butt and I owe you more than I paid

Efrain's mobile tire service was exceptional! We had two flat tires and he was able get to our…read morelocation as quick as possible. He was also equipped with the tools needed to remount our tires. If you're at Buttonwillow Raceway Park and in need of assistance, this is the person to call. Communication was also great because (1) you can share your location (2) he can provide an estimate over the phone and (3) habla español.

Best customer service, fair prices and straight forward unlike other shops. If you need ac fixing I…read morewould highly recommend taking it to this shop

I made an appointment to have my A/C looked at. I made the appointment for 11am the next day. I…read morearrived at 10:55 on the hottest day of the year. It is already over 100 degrees. The gate is closed. I call the number and she says "I will send Jesse right out" I wait till 11:05 in 100 degree heat. I call back and Jesse answers. "Yeah, I'm running late from picking up parts, I won't be there for 45 minutes, but you can just leave the car." The area is not the best, I am not dropping my car off with someone I've never had face to face contact, and leaving my keys in a key drop. So...my question...why didn't they call me initially to reschedule? Once I was there were they going to call me and let me know what was going on? Was he just going to have me wait 45 minutes in 100+ degree heat? Update: I wish I had dug a little deeper on Yelp before making an appointment. Upon the comment left by the owner below I am glad that I didn't leave my car. It seems you get one of two experiences, either he is absolutely amazing or he has zero respect and then writes belligerent responses to truthful reviews. I do not think I am the only person with an A/C issue, but when I make an appointment I expect courtesy.

To be honest Gene did not tow my car but he put me in touch with various other providers in order…read moreto help my daughter whose tire blew out on I5. The service of the roadside assistance from her insurance company was essentially non-existant and cost over two hours of delay while she sat on the side of the road in 100 degree heat. Gene put us in touch with a towing company and a tire shop, all open on a holiday. And despite the fact that he didn't make a dime off any of this he called me later that night just to make sure my daughter got help and was home safe. I may never have occasion to use Gene's service but if you do, don't hesitate. Thank you Gene, you were a life saver!

Excellent customer care late in the evening. We caught a terrible flat in a rental that had no…read morespare. Everything was closed due to shelter in place, and Gene's 24 Hour Assistance gave us an honest price break down, and made sure we knew all of the options to best take care of our emergency. It was a huge relief! If you are in the Bakersfield area, call them first.

This place is super legit. They came out to my house and mounted 5 - 40" tires for my rock crawler…read morein record time. Not only was the service fast, and high quality, the technician was friendly and very knowledgeable. I drank a beer while my tires were being mounted and still ended up getting the job done faster than a big brand tire shop. 10/10 will call again.

Darren at Elite Tire of Bakersfield is so awesome! I was headed to work the other morning and…read morenoticed my tire was flat, no big deal I just pulled up in the drive way and aired it up with my air compressor. As I was doing so I could hear all of the air exiting the tire, there was a HUGE whole in my tire from a 2-3 inch rusted nail! I'm sitting there thinking CRAP, not only am I late for work, but I'm literally stuck in my drive way with no way to get my tire fixed as I was home alone and no other spare vehicle to drive. I didn't want to call a tow truck as they're super expensive on top of having to pay to get your tire fixed. Then I remembered Elite Tire of Bakersfield is a MOBILE one stop shop (trailer :P)! I gave Darren a call and he was at my house in less than 30 minutes! He patched my tire and had me on my way in an hour or less. He also informed me that all 4 of my tires were extremely bald (my life is too busy lately I hadn't paid attention, I should have known, my dad taught me better, oops!) So Darren ordered me some new tires and asked when I would like them to be put on my car, I said ASAP. I went off to work with my newly patched tire, ran some errands and was home by 6pm and Darren was right behind me and showed up to install my new tires for me THE SAME DAY!! He changed all of my tires and also informed me that I need new brake discs and pads soon. He even took my old tires to the dump for me for a very small reasonable fee! Now that's what I call great customer service!! Darren does an amazing job and is very knowledgeable (I'm a very curious person and I like to know how things work so I ask 1,000 questions about everything, lol thanks for putting up with me Darren!). Very impressed and grateful that he got all of this done for me in the same day knowing he has his own life and family to attend to also. Thank you so much for everything Darren, I will be calling you again soon for those new brake pads and brake discs! Always support your friends and small business! Don't waste your entire day at some chain tire shop who will over charge you and have your call ALL DAY because you're just another number to them. Call Darren at Elite Tire of Bakersfield for the best personal customer service he'll have you on your way in no time!