The older vehicle I brought in needed extensive repairs and it took 3 weeks. The price for the…read morerepairs was NOT cheap and for the quality work with their guarantee I believe it was a fair price to pay. I highly recommend this business.

Let me start by saying I don't like auto repair shops. This group gave me good news for the first…read moretime ever. They worked to get me lower cost OEM parts, reducing the estimate by $400. They could have kept quiet, but they passed those savings on to me. Nice location and facility. Despite a nice waiting area, they offer complimentary Uber rides so you don't have to.

I had an excellent experience from start to finish. The staff was professional, honest, and helpful…read morethroughout the entire process. They answered all of my questions, never pressured me into making a decision, and made buying a vehicle easy and stress-free. The vehicle was exactly as described, and the customer service was outstanding. I highly recommend this dealership to anyone looking for quality vehicles and a team that truly cares about its customers. I will definitely be coming back for my next vehicle.

Absolute criminals and scammers, see screenshot. My temp tag expires in five days and i won't be…read moreable to drive. They are mad at the review and punishing me by not giving me my bill of sale or plates and continue with threatening texts

We were desperate for a car at the time and that lead us to this establishment. in this regard they…read morecan be a blessing. We had less than perfect credit; we had a lot of challenges- no repos, but other credit challenges. They worked with us. However we did 0 research on the car, and we realized too late that they priced the car extremely high. especially with the amount of miles that came on it. we were so desperate to get a vehicle because we had a new born son and we needed transportation however being a new family who was tight on money it's absolutely upsetting to learn that the car place took advantage of our lack of experience. From the moment we walked in they set the tone that we would be lucky to get approved and unfortunately for us that sales trick got us. Looking back we had no repos so we prob could have gone elsewhere but we just had a baby and we literally had to take an uber to the car lot. I am kicking myself for not having done our research.. so far the car has been pretty good for us- no issues beyond the tire pressure sensor needing to be replaced when we bought the car. another frustrating thing is this car place doesn't put 1/2 coolant 1/2 water- they save money by putting less coolant in. Kinda crappy to do to customers in this heat because they will have to do a coolant flush especially with summers here in AZ- if they want to keep their AC working in tip top shape. Having a baby i'm kicking myself for not choosing a better car with back AC vents but that's on me not the car company: I just wish the car company maybe thought about back AC vents for me.. So down payments are ridiculous there we had to put like 1k down on a 7,500 car so that kinda sucked, other car dealerships only require $500 down on that size loan. The financial aspect is what is the most frustrating for us, but there are some good points. We are making BMW size payments for this car- it feels like. Having bad credit sucks....compared to family members who have great credit my car payments are close to theirs and I am driving a significantly crappier car. My advice is buy a cheap car outright and pay off whatever crap is bringing down your credit score because paying $400 a month for ford escape hurts... In addition to the steep interest the thing I hate the most is the ridiculous convenience fees... This company takes total advantage of people in that area and routinely will take off my auto pay in order to make me have to pay a $12 convenience fee. Like right now somehow I owe them $20 in late fees but I can't get my account manager to respond to the text threads anymore. He was up until I started sending screen shots of my bank account showing that I made the entire payment- on their end it shows me only paying $182 however it's auto pay and I clearly show payment of $192. So I'm having to stay on this because I started getting harassed by them saying that i'm 11 days late , ok, how? what's the balance? they respond with $20.... and mind you i'm getting like very threatening messages like pay this today or risk next steps... Crazy talk because I have no clue how I am behind $20 and I can't get anyone on the phone to explain it to me, now my next payment is due on Friday this week- and they have stopped replying via text message and send me to vm when I call. last message I received from them is that they disabled my auto payments set for fri this week. Mind you if I have to call the payment in I have to pay a $12 convenience fee and we are a one income household right now and that's just not doable. So I am livid dealing with this kind of nonesense. I have asked them as the first check of the month pays our rent and it would be better for us if we have 1 payment a month instead of bi weekly... They refuse to do that.. but they allow us to make payment arrangements, ok cool... so how do I owe $20 then? and that is why i'm giving them only 2 stars because of the hassle over this, and out of nowhere $20 late fee which I am thinking they are going to try and tie to the payment arrangement even though I can't get anyone on the phone to confirm this. I got a job and we will be needing a second car very soon and we absolutely will not be coming here because of this kind of stuff. Like $12 convenience fees, taking advantage of people just because you can, and harassing text messages over $20- and not answering the text message responses or phone calls to explain it.... All these reasons are why we are going to look elsewhere for our next car, and in today's economy as a business you should be wanting to keep customers.

Mark the manager at the Glendale location I brought a vehicle from Cactus Jacks in Surprise, AZ…read morewhile test driving the vehicle I noticed the heat didn't work I was told they would repair it then I took the car to get an oil change and was told there is a small oil leak and the air bag light came on? I was told the vehicle was not involved in any accident upon further investigation it was determined it had been in an accident I dealt with the Country Club location Liz was a bloodhound not a good experience she wanted to place me in any car and was bothered that I excepted anything more from a USED car so I went to Surprise customer service from Pedro was great but the vehicle has issues fast forward I was told to come and get the vehicle it was ready when I arrived NOTHING had been fixed the car still had no HEAT but they stated they changed the thermostat but when you run the a/c you smell burning wires I also was told there is not an oil leak it was left over oil from a repair so they "cleaned" the area this is where it gets funny the manager Mark becomes upset that I didn't want to keep the car because the repairs were not performed and the air bag light is still on meaning it will not deploy GOD forbid in an event I get into an accident he came to me a WOMAN as if he wanted to tussle he was waving the paper around that showed they cleaned off the bottom of the vehicle it's a 2011 vehicle if I want a vehicle with no issues he advise me to get a 2026 excuse me? It became a back and forward battling of me simply expressing the issues and him telling me so you just have buyer's remorse dismissing everything I stated I explained no I have buyers concerns then the disrespect continued I stood completely confused as to way is this MAN acting so sassy and being disrespectful when I purchased a vehicle that has been in the shop longer then I've drove it and when I finally get the car back I discover it's in the exact same condition so I shut it down I explained to him I am a grown woman with four children you will not speak to me any way he told me he has five kids one up on me???!! What is actually happening I was so confused and in a weird situation because it's me and three men standing here and they are not speaking up because he is management and they need their jobs but the one gentleman at the end we had a moment and from that I gathered he was on my side or at least understanding where I was coming from but his hands are tied so basically I asked to either switch the vehicle out or get my money back because literally a older gentleman just switched his vehicle out so I called the location I originally purchased the vehicle explaining what I wanted to do and you can hear the frustration from the guy on the phone I won't name him because I believe he is a good person just set in his ways so after speaking with a lot of drama queens minus 2 I told just bring the vehicle back you'll be refunded your money after another gentleman from a location in Mesa spoke with me and said I can switch the vehicle out they just need to see which location will work but because I wouldn't take the bait and be manipulated into staying in a car that wasn't going to serve me and my family justice instead of making it right they said F*** me I'm still in disbelief on these events the manager at the Glendale location said a mouthful of things and has left me disgusted and wondering where is the MEN in the world today we are surrounded by men who are supposed to protect the women instead they hate us it's so sad I don't know what he is going through in his personal life but he needs to go to therapy or take FMLA stress leave cause my GOD on today! Men we have to do better and women too when they see a woman they take advantage of you so ladies please make sure you are not making rush decisions Check the fluids make sure nothings leaking test drive on the highway notice any smells say something don't feel pressured into buying a vehicle because you NEED one I know that's easier said then done but what's for you is for you it will all work out so I rate the company zero stars and I will pray on it I have faith and trust in GOD if you made it this far GOD bless you!

Great car buying experience , from initial offer to vehicle pick up ,Andy and Kolton are truly…read moreprofessionals. The wifey was able to find a great deal on the "perfect family vehicle", definitely recommend buying from here.

From start to finish the easiest buying experience I have had. I had been looking for a particular…read morecar for several months and this popped up on their website. I made an appointment with Kolten to see the vehicle that day and he was pleasant, professional and no pressure. The vehicle was in near pristine condition and matched the pictures on their website. The car was priced well and there were no extra BS fees added, just a standard processing fee that was lower than most dealers in the industry. Very pleasantly surprised at the whole experience and wouldn't hesitate purchasing another vehicle from the m or recommending their dealership. If you want a nice selection of cars/trucks and "no pressure" sales agents with below market pricing this is your place. Mike in Mesa

I'm definitely late to the review! I bought this car back in December of 2023, but I had the most…read moreamazingly experience. I've had no serious problems with the car, just typical maintenance. I would've written a review sooner but I wanted to wait to see if the car held up, as I've had some die immediately after or a yr later. I was also in the middle of school and it was a very busy time for me...buttttt The guys who run this place are polite, have good service and in the end made my purchase work out. I will definitely return if I need a new car & I 100% recommend! My car was clean, in good condition, with no safety concerns!

Do not use this dealer. We purchased a car and after about 1500 miles it needs rear brakes. I…read morecalled and spoke with a person who said his name was Glen. He told me to go ahead and file a complaint, so I did. Since they refuse to assist even though this is a safety issue as described by The AZ Department of Transportation. I am filing a complaint regarding this dealer with ADOT and the AZ Attorney General's office. THIS DEALER IS TOTALLY UNETHICAL. DO NOT VISIT THEIR DEALERSHIP. YOU HAVE BEEN WARNED!! ADDENDUM: Jay, the owner of Glendale Auto Source just contacted me. I now see why their customer service is so bad. I am not surprised however. In every company, the culture comes from the top. First of all he said "these reviews don't matter. It wont change anything". He may in fact be right. We will see. Next, he indicated that he is not going to talk to me because I am not the one who actually purchased the car. My step son was. So, I guess I am not allowed to intervene in affairs involving my family. WRONG!!!!! I am still going to. Finally, he said that he "never had anyone talk to one of his people and within 15 minutes, write a poor review" Well, Since their rating is 3.7 here, I guess everyone else has waited more than 15 minutes to negatively review their establishment. Also, they took 43 days to actually payoff the loan on my step sons trade-in. 43 Days before the car was registered to him. 2 days before his temporary expired. he had to keep calling and calling to get updates on when it would be done. Having several car dealerships as clients, I can tell you the ONLY reason a car dealership takes that long to payoff a trade is because they have cash flow issues. Most likely, they were waiting for another car to sell so they could use those funds to pay of my step sons trade-in. I reiterate my point. DO NOT GO TO THIS DEALERSHIP. THEY HAVE 15 REVIEWS ON YELP!. OF THOSE 15, TEN ARE FIVE STARS AND FIVE ARE 1 STAR. THAT MEANS ONE THIRD OF THEIR CUSTOMERS ARE NOT HAPPY. BY COMPARISON, MY RATING ON YELP IS FIVE STARS. MAYBE THEY SHOULD LISTEN TO ME. GIVEN MY PROFESSION, I COULD RUN THAT COMPANY MUCH BETTER THAN JAY DOES.

Great experience . My car headlight replaced . I recommend using Wilhelm Automotive for your…read morevehicle repairs and service

We took our car to this shop the day after Christmas as we encountered an overheating issue on our…read moreway to visit family in Peoria. They inspected the vehicle and topped up the fluids, and gave us an assessment to what needed addressing. We weren't in town long enough to engage them for a repair, but they were incredibly helpful and provided impressive details and insight into what needed to get done. They took us without an appointment, and were incredibly kind and informative. We can strongly recommend this shop based on our initial visit.

What to give a shout out to Scott's German Auto Repair! First time visitor but wll be a long time…read morepatron to their business. I had recently purchased a used 2023 BMW X5 from Colorado online out of state buyer, and had the PPI done by, you guess it, Scott's of Greeley Colorado who have an awesome staff who helped me with the inspection which helped me make a decision to purchase a unicorn X5. Now I recently put new tires on since receiving the X5 via transport from Colorado and had Scotts German Auto Repair in Peoria do the alignment and overall inspection of the vehicle to start my new life as a proud owner of the BMW X5. None of this couldnt be possible without the confidence driven by the Scott's Automotive staff in both Colorado and here in Peoria that they instilled. Adrian who navigates the service portion provided me with a full understanding of what they do and who they went about taking my X5 in and what to expect. They have an out of the box approach to customer service that you will not find anywhere else, and anyone that has a German product should feel confident that they at Scotts of Peoria will help you at every turn, they are just that good at what they do and how they approach you as a customer. You may think this is a gimic, believe me, I know customer service and world class service, Scott's may not be perfect at times but they have the aptituted and devotion to helping us the customer to the best of what they have to offer without compromise. Thanks Adrian I do appreciate you and your team, thank you for all you do at Scott's in making me feel like I matter. Mike M a native of 60 plus years of Glendale, Arizona

I made appointment with them 2 weeks ago and the guy who answered my phone and make an appointment…read morefor me he asked me all the questions about my car your model and what's wrong with it and I answer him and I ask him specifically do you work on this kind of cards they say yes Then when I show up this morning to my appointment, Monday, April 27 at 8 am They told me they don't remember they spoke to me about this car because they don't work on this kind of cars I don't know how you guys going to get respect from Customer if you don't know what you're doing Time is value I will not recommend you to anybody and to everybody looking for a mechanic. Make sure you do your search before you go there. It's really not good for Customer Service