When we moved our family to Decatur we didn't want to change veterinarians but Sir was a special…read morecase he needed someone close. Sir was a rescue that should've lived in a bubble. Sickly but sweet. Sweet in a southern way if you know what I mean. On Wednesday Sir took ill and I had to find care for him immediately. I saw 3 different vets because Dr. Ponce was not available in our crisis. Unfortunately Sir passed away on Friday. My wife and I were having a conversation this morning about how important having a good veterinarian is. Somebody who is knowledgeable and who builds a relationship with you and your pet. Someone who cares and is considerate. Ethan you are the best, your hair is beautiful and words cannot describe how much we appreciate you. Dr. Ponce thank you for taking care of my family you are really wonderful. Love always The Jacksons

Started out well enough but over time the prices increased and explanations and customer service…read moredecreased. Over time we just got the feeling it was less about the well being of our dogs and helping us understand how to best care for them than it was about price gouging for visits and tests. We were able to find a different vet and find that the tests were expected to pay 1200 for should only cost $150 for...proceed with caution. But if you ask too many questions they will discontinue service. Word of caution; find a vet that cares about you and your family member.

Grace and Dr. Jac were so warm and compassionate as I made the choice to send my dog, Beau, over…read morethe Rainbow Bridge. I plan to take my current pets there for care!

After seeing the owner respond to the few bad reviews Arkle has, I had high hopes in finding some…read morekind of mediation for the experience we had at Arkle and reached out to the owner prior to writing my review. Unfortunately, I really feel like the phone call we had only made the situation worse as her empathy came across as ingenuine and made me feel like I was being gaslighted for the entire 16 minutes we were on the phone. I chose Arkle because they had very minimal one-star reviews on both Google and Yelp while also looking to be the highest rated in our area of Smyrna. Looking back, I really wish I would have paid more attention to the other review left on their Google page about a friends cat that ended up having to be put down because I really thought I was about to be in the same situation two days ago. My initial frustration with Arkle is that they quoted us $170 for our first visit which included puppy shots and the exam fee. I was told every visit after would be $120 since it would no longer include the exam fee but honestly it didn't matter since both quotes were incorrect anyways. We ended up paying $210 for the first shots and exam. I told the girl about the initial price I was quoted which she then told me their prices had changed since I called due to inflation. By all means I understand inflation right now so while that (if truthful) was the case I was fine with it but I do think it would have been the more ethical decision to honor the original price I was quoted a week or two prior. My puppy started getting swollen eyes a few days after our visit and the woman on the phone let me know she would leave a message for the vet but I was never called back. I took him in first thing on Monday morning when they opened at 7:30AM where I had to leave him there all day since they had no open appointments. They ended up giving him an exam and then gave him a Benadryl and steroid shot which with all the other charges left us with another bill over $200 and seems to be a customary total every time you step foot in this place. Needless to say our puppy progressed to only get worse and began blistering at his chin so I texted them photos (which I will shout out Grace and appreciate her for responding after business hours) where I was then told to take him to an emergency vet. Before getting a response I made a quick Google search to see if I could find anything that might answer what my puppy had going on and found the closest diagnosis/match to be Puppy Strangles. After being told he needed to be taken somewhere asap I went to one of their recommendations (Urgent Vet) where I left with a $170 bill and was told my puppy either had an auto immune disease, reaction, or mite from the steroid shot. Sunday morning came and my puppy continued to get significantly WORSE, having a face so swollen it looked like he ate a bee hive full of all the bees in the state of GA. We ended up calling a friend who told us to go to Paces Ferry Animal Hospital. I called them first thing Monday morning and they got me in only an hour and a half after calling! I cannot begin to explain the mental and physical toll the past week has had on me and my family but I left PFAH so unbelievably grateful and happy that my puppy was FINALLY going to get better and had a diagnosis! The vet at PFAH told me as soon as she looked at my puppy she knew he had Puppy Strangles, which funny enough the owner of Arkle told me she also knew that once looking at his file but yet she never called to inform me of her diagnosis at any point until she finally called me after asking to talk to her TWO days in a row. I am not only frustrated but also INCREDIBLY disappointed in how my puppy and I were treated at Arkle. I really feel like they were trying to capitalize off of my emotions by looking at my puppy as a dollar sign. I wanted to write a really detailed review for anyone like me who choses who they give their business to off of their reviews so be careful and know that you might be able to save your pet and money by going somewhere else.

New to area had not established care with a local vet. My children are puppy sitting. Call of panic…read moreour cooper is ill. Needed a vet quickly. They quickly made time for us and the veterinarian called and discussed throughly what was going on with our boy. Our whole experience was so great. This will be our Vet! Can't say enough about the whole experience highly recommend .

I have been using Dallas Highway animal hospital for 10 years now. The doctors are caring,…read moreempathetic, and care about my pets. I appreciate that they provide estimates so I can consider pricing and treatment options.

Dr. Bocksted and his staff assumed that my girlfriend and I abandoned our dog at the facility. We…read moreleft for coffee after our pet went to the back, as we received no instruction that we had to stay. Instead of calling and inquiring about our whereabouts politely, we received a harsh and demanding call from Dr. Bocksted himself demanding that we return to the facility immediately. Apparently, his staff member said that it was the 'vibe' we gave off that indicated that we intended to abandon our pet (was it the fact that my girlfriend is a person of color?). Don't bother visiting this facility. The team is knowledgeable but have no social intelligence. A veterinarian is someone who you build a relationship with and must see often, so choose wisely.

At last, I think we found our go to! I have a VERY scaredy…read morecat, that when bring out of the room and hiding isn't available, turns into wolverine... vet is never fun. Dr Berger and Nurse Berger went above and beyond to accommodate my requests, especially pre-medication, to make this a more successful outing and greatly limited the ins and outs of the room while we were there. Was Loki happy and purring? No. And she never will be... I think... Was she manageable with a step by step plan and approach? I'd say yes. And I'm very happy with what we accomplished today. Recommend to anyone that protects less sociable/introvert pets. As long as we are in ATL, we will come here for pet needs.

I was extremely unhappy after our last appointment and even though it's been a while, I'm still…read moregoing to warn you. My dog has very long nails and at that point the time to trim them short is when he's under anesthesia because they bleed and I didn't want him in pain. I contacted the vet office and asked them about cleaning his teeth (requires anesthesia) and trimming his nails short. I was assured both of these could happen. 1) I asked the staff to call me back with an estimate for the anesthesia, nail trim and teeth cleaning. The staff failed to do this. 2) Later I get an email asking for a deposit for the procedure, I paid the deposit. 3) The day I took him in for the procedure, I reiterated to the vet staff out front that I wanted his nails trimmed short.. She assured me the vet would be notified, they could do this. Big mistake trusting that. 4) I come in later to pick him up, they hand me a bill for over $1200 and his nails had barely been touched. They even charged me for the nail trim which you couldn't even tell. I was pissed, I asked why they didn't do what I had asked while he was sleeping, the tech had the nerve to say "We didn't want to see him bleed". So $1200 later they failed to trim his nails down when it wouldn't have caused him as much or any pain because the tech didn't want to see blood.. Then I see on the discharge form they wrote that "He has always had long nails". I wouldn't trust them to do anything they say unless you pull the Vet out in the lobby and talk to her directly. Does the vet care about pets, yes she does. The problem is you don't get to talk to the vet, you have to deal with the techs and they will say anything to get you to shell out a lot of money.

Amazing, caring doctors. We had a bad experience at another local vet and Sandy Paws righted the…read moreother animal hospitals wrongs for a cheaper price.

I have loved this vet/staff up until recently. We have brought our fur baby here for routine care…read morefor allergies for a while. Each visit has been great, zero complaints. Unfortunately, there is a vet there now that does not treat people as they should be treated. He did not speak to me(f) or look me in the eye, he only spoke to my male(m) companion. When I was emotional about the content of the visit, he was visibly uncomfortable with my tears and left the room. He did not return. He is racist, misogynistic and sexist. I will not allow him to treat my animal ever again. It was gross.

Well, after a decent start here, I'm fully inclined to change my review. After my puppy was spade,…read moreI called a few days later because her incision line was weeping. They asked me to bring her in, and they always bring her out of view, even for an exam which I found odd. But this time, she came back into the room fully traumatized. The vet had pulled a few top stitches and mentioned a staple. All I know is I could not get near that area without her freaking out when we left. Also, he was concerned she might have a deep infection and told me that we needed to get a culture. He also wanted me to buy topical antibiotics for her incision. He walks out and the medical tech walks in and tells me that's going to be $200 for a culture. First of all, she's not running a fever, there was no significant redness in that area, nor pus just weeping, and no additional swelling from that time I took her home from being spade. Being medical, I definitely questioned this culture and decided to hold off until four days later when I would be coming back to have the rest of the stitches removed on top of knowing that I was using a topical antibiotic in the interim. The female vet that I saw for follow up was very kind and informed me that my dog was having a type of allergic reaction or sensitivity to that particular suture material. That made a lot of sense to me and actually once the sutures removed, she healed up beautifully. So i not has my medical background I would've unnecessarily spent an extra $200. I'm also quite shocked. He did not recognize what she immediately told me. Also, the medication that cost over $30 was pumped into a medication bottle. So they have this big bottle in the back that they're just pumping into a bottle and then way upcharging. Nice. Fast forward to today. My dog ate something she shouldn't have and I tried to get it out of her mouth but she ate it before I could get to it. I called the vet and they told me that's emergent and could I be there in 30 minutes. I said I would call right back. I called back and said it was going to be, about 35 minutes to get there and that would put me there about 530, and they close at six. They told me that that was too late. I said you guys told me this is an emergency, and you're refusing to see her? Wow, amazing care! He didn't even apologize or show great concern. I thankfully found a vet MUCH closer to my house and they were amazing. Shame on this place for trying to overcharge for things they shouldn't, for trying tomaking negligent charges, and as far as care here? What a joke! I will never step foot in this place again and my friend who referred me is also leaving after hearing what I had to say. Too many options to settle for this!

This team is Amazing. I've been going to them for over 20 years and they go So far above and…read morebeyond. Danielle,Misty,Dr. J and Dr.Beasley (as well as entire staff) welcome you with open arms! Can't say enough about them! Ms Coates

Flexible and reliable…read more Animal Care Clinic is the vet office that Georgia Homeless Pets rescue primarily uses for all of their spays, neuters and other vetting requirements. While not super conveniently located (for a Smyrna native at least), I can see why GHP prefers to work with them. I have heard through the foster grapevine that Animal Care Clinic is extremely flexible and is accustomed to working with the unique needs of a rescue. I have transported all three of my chihuahua-mix foster pups here for vaccinations and spay/neuter surgeries and every experience has been good. All of the vet techs seem like huge animal lovers here. They are always offering up advice or friendly conversation and sometimes throwing in a free nail clip or loaning an e-collar for the benefit of the foster dogs. I love animal loving people. They are the best! Thank you for supporting the cause Animal Care Clinic!

Took my cat for a wellness check. There was a bit of a wait but everyone was knowledgeable and very…read morenice.

All the staff are amazing and so kind. When I had a stray kitty show up in my garden with an…read moreinjured paw they were so flexible on me bringing him in. When I was able to get him they made an appt and promptly fixed him up thank you all for your kindness