If there were an option to give zero stars, I would choose it…read more I had a disappointing experience with Electrafix Appliance Repair. On Dec 31, 2025, I paid $126 for a diagnostic visit for my dryer. The technician performed only a brief inspection and concluded the issue was likely a thermal fuse without fully accessing or testing the heating coil. The next day, I received a repair quote of $641.81, which was in addition to the $126 diagnostic fee already paid (I did NOT proceed with or pay the $641.81). I later hired an independent technician who properly diagnosed the problem as a burned-out heating coil, which Electrafix had not tested. After I provided photo evidence and repair documentation, Electrafix acknowledged the misdiagnosis and agreed the $126 should be refunded. However, they refused to process the refund unless I signed a broad release waiving all current and future claims and agreeing not to post reviews. I declined, as this condition is unrelated to the refund. In addition, my dryer's front panel was found damaged and not properly seated after their visit. Electrafix denied responsibility. Based on my experience, I strongly do not recommend this company if you want to avoid wasting your time and money. I want to respond to the owner's comment and clarify the facts for anyone reading this: Your technician refused to reinstall the dryer's front panel properly. After I asked him to do so, I immediately noticed it could not be reinstalled correctly. When the independent technician later opened the panel, the damage was already visible. The independent technician repaired the dryer from the top, without moving the machine, and there was no need for two technicians. After your technician's misdiagnosis, your company provided me a quote of $126 + $642.81 based on that misdiagnosis. Following that quote, I cannot imagine what could have happened -- you would have charged even more for such a small repair, not to mention the time lost. I believe the $126 diagnostic fee should be refunded unconditionally. Your claim that the damage originated "from the inside" or from independent work is incorrect and unsupported, as the damage was present immediately after your technician's service. Disputing responsibility for damage under your care raises serious concerns about business practices. Customers deserve transparency, accountability, and fair resolution.

The person who came to check told a part to replace and all in in total cost close to $500, but…read moreanother person discovered it was a burnt fuse no problem with my dishwasher.

Waste money! i paid for fix the washing machine for half of the price of new washing machine…read more 3months after starts making very big noises again. and now not even a 6months yet, and its totally broke!! i should've get new one in a first place. Waste of my money!

Excellent service and good advice from Oleg. The technician came on time and quickly diagnosed the…read moreproblem with my loud spinning LG washer. Did some adjustments so that I can continue to use the machine. I would certainly call CS again for any upcoming appliance issues.

Sharone arrived on time, dismantled the dryer and clearly described what work needed to be done…read more Then he showed me the cost of newl rollers, a pulley and belt. One hour later the work was completed. Sharone professional and personable. Definitely will contact him again when needed. Five Stars well deserved.

I called them based on reviews on yelp and google. Sharon and Hansen came to our place to check on…read moreour malfunctioning LG washer; they quickly diagnosed the issue, provided an estimate and let us know when they would return to repair it. They ordered the part on our behalf and came back to repair our washer. They were on time, courteous and professional. I appreciate their professionalism, honesty and the very reasonable charge. When looking for appliance repair (or car repair), I value competency and honesty above all and I am happy to have found Loyalty Appliance Repair. I will recommend them to all my friends and colleagues.

I had a washer dryer replaced by this company. It was a tight space in a condo but the new w/o unit…read morewas the same size as the old unit so it had been done previously. The installers complained constantly about how difficult it was for them and this was too big for the space. With some difficulty they did get the new unit in place. I noticed a very large tear in the vinyl floor from having to push the unit in. When pointed out they initially denied doing it then said it was unavoidable. They took no responsibility for their actions and did not make any suggestion on how to repair. They were defensive and kept blaming the size of the unit and the age of the floor (4yrs!) Would definitely NOT recommend.

Two men from this company arrived, removed our old dishwasher and installed a new one in record…read moretime. They had to haul everything up and down stairs and work in a small space--all with no complaint. They were efficient and friendly, and I highly recommend this company.

Great quality of work for good price. My dishwasher was…read moreleaking, their technician arrived really fast after my initial call and gladly he had all required parts to replace in his car so no waiting for parts required and my dishwasher was fixed on the same technician visit.

fast respose while bad service quality…read more 100CAD diagnose fee is more than other appliance repair 60cad to 85CAD. Came without sufficent parts and charge service fee for only 10 minutes diagnose. Ask me to pay 100CAD even he can't provide detailed repair quotation on site. In the end, quotation sent to me : 200 labor + 380parts (just washer timer) Youtube indicates replacing washer timer just need around 20 mins. I was misled by goole 5 star review of starfix. So I left my bad experience for other people reference. The guy then email me to accuse me defamation and threat me he will take legal action... so ridiculous.

This is totally a scam. My fridge didn't work so I contacted them, after the unexperienced…read moretechnician fixed it, it still didnt work, the problem remained the same and they charged me $226. I called them back, they said 1st time was different problem, and if I want them to come fix it for 2nd time, the cost will be $876+ GST. Totally disappointed !!! Please stay away.

I had a technician to come and check the problem with my GE gas range…read more I had asked for a quote. He was courteous, professional but ended charging $177 to tell me that i needed a new igniter plus another part. Then, later,received a quote of $559 for parts to be replaced and labour... Not even to cover the first expense, sounds like a scheme to make as much money as possible. Beware and shop around, they did not even have my correct address after i had emailed this quote reqiest, and, spoken to 2 company agents. BEWARE!

Maysam is a great guy and has quality appliances. As a building manager I will…read morecontinue to go to him whenever I need any appliances going forward !

We are 'senior seniors' with no car, and wife recovering from an accident…read more Our dryer finally quit. Save on Appliances is in Vancouver and we are in S. Burnaby, long way. Right away! I had a good feeling about this business and then reviews were good. We phoned the owner, Masami and bought an older, used dryer, SIGHT UNSEEN, arranged a fair price. Kudos also to George, completely reliable delivery. Both very good. Very happy with our dryer. You're in good hands here.

Dropped off a vacuum cleaner for repair…read more Parking is available on the street. The shop seems to be run by a single guy, so service is a bit slower if he's in the middle of something. Being less than a block from a direct competitor (Aerus), how does this place stack up? Good: Pricing is generally more competitive, though this place does use cheaper-looking parts. Quality seems okay though. Bad: Place is WAY more cluttered - it feels like you're in some hoarder's basement. Parts selection (based on my 1-time experience) is more limited, and wait times for ordering parts is longer. As you can see, the place has its ups and down. Choose between time and money.

Very good shop. Kenmore vacuum making unusual sound, like the motor was out, Chin found a solution…read moreto it, got another refurbished one in good condition and is working back. Quick service and reasonable price, highly recommended