Nevin and Wolf took care of my car and made sure I was satisfied with my oil change!! Gave me a…read morebottle of water and threw my trash away too. Quick and easy!

DO NOT GO HERE! They do not do everything they say they did on the receipt! Transmission fluids…read morewere not inspected, gasket not inspected! Transmission blew and could have been prevented if a thorough inspection was done.

We took our vehicle to this shop because our usual mechanic doesn't handle hybrid-related work, and…read moreunfortunately, this turned into a frustrating experience. After testing and finding the parts the estimate became much larger, but it had to be fixed. After getting the vehicle back we had issues again and took it back because it was under warranty. They initially replaced a cooling system hose, but we later found out that the brand new hose they installed had a pinhole leak. That alone raises concerns about the quality of parts they're using and their inspection process before returning a vehicle. Well, this of course was not covered. When we picked the car up...the 2nd time, the check engine light was on -- which it absolutely was NOT when we dropped it off. They told us the issue was an intermittent misfire and suggested additional diagnostic testing for over $400, followed by more charges for fuel injection cleaning and possibly even deeper engine work. It felt like they were stacking on expensive "next steps" without a clear diagnosis. Something didn't sit right, so we brought the car to our regular shop since this was no longer a "hybrid" issue. Within a short time, they found the real issue: a smashed spark plug -- and not even the same brand as the others that had all been replaced by me personally just six months ago. That's extremely concerning and points to careless or sloppy workmanship or sadly sabotage. Between installing a faulty hose, returning my car with a new warning light, and missing (or possibly causing) a very obvious issue, I've completely lost confidence in this shop. Familiarize yourself with your vehicle and exercise caution. Sadly, many are out to profit, even at your expense.

Only talked to them but they did help and pointed me in the right direction to get my truck fixed…read more Thanks so much!

First let me say as a US Army retiree I am thrilled this service is available on post for our…read moreService members and retirees. I am retired Army and in town on a vacation. I scheduled a tire balancing and rotation. When I arrived I was the only customer present and there were 4 techs and the manager present. I watched them raise my truck and remove the drivers side tires. They immediately just swapped them without balancing. I informed the manager who addressed the issue and it was corrected. (I wont mention most folks would crisscross four wheel dive vehicles when rotating) While waiting I agreed to a cleaning of the fuel system. The manager then came to me and told me the tires were dirty on the rims and that once that dirt came out the balancing would have to be redone. I asked him why they were not cleaning inside the rimes and he said we don't do that. I told him it is a complete waste of time and money to balance the tires with the dirt on the rim. I had never heard of that being done and back in Iowa that would never happen. He apologized for the issues, I cancelled my fuel work as I would not be able to trust their future work. The manager was apologetic and made it all "right" when the bill came, which was nice. I have to admit although this branch is on post I won't be returning to any Firestone Auto Care facility anytime soon.

Great customer service from the time you call to make an appt/ask questions until you walk in the…read moredoor for service.

I went around closing time 5:50 because I noticed the technician didn't put my overflow radiator…read morecap back on and Jarrett the manager on the weekend help me so much he paid out his pocket to get me a cap because it was so late.i just wanted to thank you so much Jarrett I hope I spelled your name right lol God bless.

Paid same price as a dealership for my oil change. the technician did not install the oil filter…read morecorrectly. my check engine light came on a few days later. I took it to the dealership, paid over $200 for a diagnostic, spent money on a car rental and took time off of work to be informed it was total incompetence on the technicians end. I contacted the store, hone office and no one is taking any accountability. would never go there again even if it was free of charge.

I went to this shop for an oil change and brake check. Technician said my brake pads were 90% worn…read moreso I decided to go with their "premium" brake service. Lifetime brake pads new caliper parts ect. $563.00. So the last few days I start hearing a scrubbing sound when braking I had it checked at Firestone and low and behold the back pads are metal to metal. The brake job was done 3/24 it is now 5/25 so 14 months. The mileage at time of service was 114000 it is now131000 so 17000 miles on the pads. I go back to Midas on Decker justiifiably upset and inquire how my "lifetime" brake pads could wear out after only 17000 miles. I was told that they don't make brake pads and were not responsible. He says he will give me new pads but I have to pay for labor of $300.00.Do not use this shop they use crap parts and then overcharge on labor.Went there yesterday at 2:00pm and they literally only had 1 customer there for an oil change , tells you all you need to know.

Very great outstanding team the manager I believe his name is Ty very Knowledgeable recommend his…read moreservices at all time .

Wednesday I ordered a tire. (run flat) The manager examined my tire. The manager came back in and…read moresaid he would order my tire. Well, he ordered the wrong tire after he went out and examined it Friday I come in for my tire to my surprise, he ordered the wrong one after looking at it a second time and wanted to charge me $574. I called the dealership they looked what I needed and I'm gonna be out of there for about $314 from the dealership avoid this Goodyear they will try to rip you off. Jiles t. bishop

Easy - folks were simply nice. Yes, not a difficult task (checking low air pressure but what i…read moreneeded. Highly recommended

I don't recommend pep boys because they will try to scam you in any way they can they tried that…read morewith me

Don't go here-there is a reason they have a poor rating. I made an appointment online and when I…read moregot there I was told they never do same day services. Would have been nice to know before I drove all the way out there.

Great friendly staff. Knowledgeable and always willing to listen and help…read more This is the best repair shop downtown. Easy to get to.

Honesty, customer appreciation, respect, valued as a customer, straightforward ... I'll 4eva…read moreappreciate u 4that Bill :)) & continuously recommend u! I'm not a review writer but when u find someone u can trust that will give it 2u straight... u advocate for them! Not sure about any negative reviews but I am sure that l, as a "female" have always been valued as a customer, treated with respect & taken care of from bumper to bumper with a "fleet of vehicles" for over a decade. If CCC can do it for u they will do it well & if they can't they will let u know. Simple as that. If u value ur vehicle, time & money...this is the place!

Upon arrival, I was greeted and offered water by an associate. The waiting time and next steps for…read moreservices were explained thoroughly. This was my first visit at this business, so I appreciated the prompt responses. The service did in fact take around ten minutes. The technicians made recommendations on additional services I should consider as well as th oil I should purchase. The value was equivalent to the service requested. I would recommend this business.

Pulled up and was immediately greeted and offered a bottle of water. Tech was friendly and even…read moretalked me into a price which was lower than what I expected. I was going for something I didn't need for a new car and it's first oil change. He was great and the team was on point. I have had a great experience both times I have gone to this location, with two cars. My only feedback would be to find a way to link cars to a single account so I don't have to spend time adding my info for each car I have. You should be able to pull my data and then just add the cars as I come. Very minor but would be a great way to improve the experience even more. Overall, great job and I recommend this location.