First I trust this Goodyear location 100% Christian Gilbert the service manager was honest with my car , could've tried to take advantage but didn't. I'm always skeptical of car repair folks. The reason I came here as I just had my Mercedes GLC300 serviced at the Orange Park location (Jacksonville Florida) the mechanic who serviced my car said I needed two rear tires at 1290.00 as the driver side rear tire had a nail and it wasn't repairable and thought my tires were 2.3 years old , I just had them replaced in April 2025. He said my rear brakes were at 3mm and needed replaced . I called Mercedes Asheville as I use them and trust them, they corrected another problem that the orange park location created . Asheville quoted 978 for the brakes , so I thought what the heck , now I don't believe a thing Orange Park Mercedes said . So I took the car to Good Year on 14150 Beach Blvd Jacksonville and Christian Gilbert looked at my tires and said there was no nail, it was a rock and pullled it out . He said those tires should have 10000 miles left and the brake pads were twice the mm the dealership said. I tell you they tried to see if I'd take their bait ! Shame on the Mercedes Orange Park dealership foe try to take advantage of a grandma . Not today ! read more

This Goodyear center at 14150 Beach Ave located in Jax Bch, Fl deserves less than a zero. Four tires were purchased from them, returned within three weeks stating that a noise was coming from the left front tire. They claimed no issues. Since then, I have been told that the tire is defective, that it has a hob. This is true since when traveling at around 50 mph you can actually see the jump of the hood! Having just left this store and asking for the replacement ( under warranty ) they denied my claim. Told me that I needed an oil change, tie rods etc... sorry but the oil was just changed and the rods are all good as I have trustworthy mechanics work on my car. My last statement is DO NOT do business here! They will lie, cheat and try to steal from you. Do not fall for their shenanigans! By the way, this review is not coming from NC but from Jacksonville, Fl. Nice try! read more

I had a great experience at Goodyear! Xavier and Eric were both super friendly, helpful, and professional. They made everything easy for me to understand and didn't try to pressure me into anything. The customer service was exceptIonal, they really made the whole process smooth and stress-free. I definitely recommend this location if you want honest, reliable service! read more

worst experience ever. They literally called us to say the vehicle was read, we arrived to pay and pick up and there's a note saying " its running rough " Well, we took it in because it was running rough. Then they asked if we wanted them to look at it? They had it for 24 hours and $1600 and wanted to ask us if we wanted them to look at it? what? Also they said they put new brake pads on and a mechanic confirmed they did not. mechanic also confirmed engine coils tampered with which guess what makes it run rough. The whole experience was a train wreck. We would not recommend this place to anyone. read more

I brought my Police car here to get a TPMS replaced and another tire replaced. Not only did I wait over 2 hours to get it fixed but they didn't fix the TPMS and instead told me they didn't know about it when it was on my paperwork and my main reason for going there. Instead of fixing the issue they said just come back another day. I explained to them I work overnight and have to wake up super early to be able to come take my car in. They said okay well you can do that or wait a few more hours. Very frustrating experience with this location. I got into my car to drive away and my car pulls extremely hard to the left where I have to hold the wheel to the right to stay straight (the tire they replaced). Side note the front desk guy, I believe his name was John was extremely nice! read more

I was in need of purchasing four new tires for my car. My car has over 200,000 miles so I did not want to spend the money and buy the Yokohama's that I've been putting on this car since I purchased it in 2003. I've been Googling tire prices for about a week and I came across the Goodyear deal with a free install with purchase of tires. This saved me $100 off the top. I purchased Kelley tires and my total was under $400! I made an appointment and my car sat in the lot for maybe 15 minutes before they pulled it in the garage and started installing the tires. I was there about an hour which isn't too bad. They did a free alignment check and explained the results which I thought was amazing! If you are in need of tires I would recommend Goodyear as my first experience was a good one. read more

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Love this Goodyear location. Eric is very kind, courteous and professional. The whole family uses them for tires and batteries. Had a recent odd issue with a battery, still under warranty. He did not hesitate to replace and honor warranty. I recommend this establishment. read more

They didn't have the tools they needed to change the tires on my truck, they didn't tell me this the first time they had my vehicle when they did the oil change. Nor the second when they did tire alignment. It's was then they called me to come back a third time pick up the truck and go buy the tool myself. I will never return to this Goodyear. read more

I receive the best service I've ever gotten from a auto or tire store at this Goodyear location. The three men upfront - I think their names are Eric, John and Jason - delivered excellent service, and professionalism. I had my brakes done and two new tires put on. There wasn't any pressure whatsoever. I recommend this highly to anyone owns a car. read more

Reid and his team are the absolute best. Reid used to be at the San Jose store which was closer to me. I now drive from Mandarin out to the Beach Boulevard location specifically for Reid. He is always so kind and never takes advantage of you. On this last trip, I got 4 news tires and was in and out in hour and 13 minutes. I highly recommend Goodyear Auto Service and specifically Reid Robertson and his team. read more

DO NOT GO HERE. They may severely damage your car, never admit responsibility, and never be held accountable. First of all, I came in for an oil change, tire rotation, and alignment. It took THREE HOURS. THREE HOURS. Are you kidding me?! Secondly, and MORE IMPORTANTLY, when I drove-in my car had NO front-end problems whatsoever. The front-end was rock solid while driving on the road. After I left the shop, my CV axial at the the transmission was rattling so bad that I couldn't drive the car! I don't know what the shop did but they DID something to cause this problem. They said that nothing they did that day affected the axial and/or transmission. I do NOT believe them. Finally, I filed a formal complaint with the BBB for a full refund of the money I spent at the shop that day. Sadly, I was only reimbursed 46% of the total bill. I will NEVER be back to that shop and I suggest YOU avoid them. BUYER BEWARE! read more

I find this good year to be super friendly, punctual, and always go above and beyond what is asked of them. My car is Canadian and they always put my next service date in km which is really nice and helpful. They have also helped me fix my bike chain. All in all an excellent experience. read more

Cannot say enough about how helpful this team is. I'm a forever customer now and wish all experiences were this good. Rare to say you look forward to future work, but I can certainly say that about this team. read more

Reid and his guys did a great job with my car. I came in without an appointment and they were able to accommodate me and get back on the road with very quickly while saving me a lot of money! read more

Repaired my tire for free. Not sure if it was because I was in my military uniform when I came in but thank you. Awesome. The auto shop and tire company literally a block down the road wanted to charge me $21. read more

I called Goodyear this past weekend on a Sunday morning to see if I could get in for a tire repair. As I am from out of town and not familiar with the area, I looked at reviews for the tire centers in that area. Customer service starts on the phone line . Eric , the manager that morning was extremely polite and courteous and told me to come down and they would help me out. When I arrived , there were a few people ahead of me, and when I spoke with Eric, he apologized for my wait (which wasn't long at all), recognized I was the woman that called about tire repair and said he would call as soon as it was fixed or if it couldn't be repaired . I appreciate the speedy service and friendly staff at this location as a Mom trying to get kids to a soccer game out of town. Ironically, I called a few competitors around Goodyear as well that morning that are mentioned on Yelp as having service issues , integrity problems , short staffed and waiting forever even with an appointment. Funny , when I called a competitor close by, the managers response was... " It will be a few hours as I only have 2 people on staff ". Those that answer your phone need to be courteous. So, if you are looking for honest, courteous and speedy service, I would highly recommend going to Goodyear . Eric and the team there will take care of your automotive needs with a smile !! read more