staff in front very helpful and respectful, worked with my budget and were fast and reliable

On my way to the gym this morning, I noticed one of my tires looked low and found a nail. I drove a few blocks to a gas station, added air, then went to Goodyear for a repair and tire rotation. After about 45 minutes, the technician called saying he needed to speak with me. I told him I was there waiting, and he seemed surprised. Had I not been on-site to check the tire myself, I likely would have just agreed to his recommendation over the phone. He then told me the tire couldn't be repaired and needed replacement, claiming it had been driven flat due to faint sidewall marks and a "burnt" smell. I explained it was never driven flat--only a few blocks while low on air--and I didn't notice any unusual smell when he tried to demonstrate. I asked them to repair it anyway, but he refused. Another employee offered to open the tire to show the damage, but after inspecting it, he couldn't find any issues--the tire was still good. They eventually repaired it as requested. It's only been a few hours, but everything seems fine so far. I didn't appreciate being pushed to replace a tire that's less than a year old, especially since I drive under 7,000 miles a year working mostly from home. Sharing photos of all four tires, including a close-up , part of the sides are hard to see. Just be careful with people trying to get you to replace something that doesn't need to be. read more

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I brought my car here for a routine oil change, and shortly after leaving, I experienced a very dangerous situation on the freeway because the metal plate cover underneath my car was not properly screwed back on. It started dragging while I was driving at high speed, creating loud noises and making me worry that parts of my car could come loose or cause an accident. This was not a minor inconvenience, it was a serious safety issue that could have put me and other drivers at risk. I'm extremely disappointed by the lack of attention to detail and quality control. I would not feel comfortable returning after this experience. UPDATE: Following up on my previous review for Goodyear. We returned because the tire pressure light on my car turned on shortly after service. When we addressed the issue with the metal plate underneath my car coming loose and dragging on the freeway, we were told that "these things happen," with little to no apology or concern for the dangerous situation it caused. Things became even worse when they returned my vehicle and my boyfriend noticed that THREE lug nuts were completely missing from one of the tires. This is an extremely serious safety issue that should never happen after a vehicle service. Not only did they fail to notice before giving the car back, but they also failed to take accountability for the mistake. What started as a routine oil change has turned into a complete nightmare and a major safety concern. I would never feel confident trusting this location with my vehicle. read more

My wheel was flat. Turns out I ran over a nail. My husband brought it in and they quickly patched it up for a fair price. A few weeks later I noticed another tire kept running low. I spotted another nail. Husband brought it in. They patched the tire. They saved me quite a bit of money and worry. Many thanks to this hardworking team! read more

Stopped in after calling a few places for a quote on a tire rotation and to patch a screw hole. I Spoke to Mark he was friendly and knowledgeable. They offered the best price for the service by a few dollars. Every penny counts these days! It's a Good Shop. I'll be sure to come back for my next service read more

I call and they say they can take me in. I show up and wait three hours with my baby just for them to not do my tires at all. They quote me on the phone $480 we get there? $990!!! That's insane so I went to big o tires they were half the price and got us done in 20 minutes... if I could give negative stars I would. read more

Goodyear Auto Service did a great job changing oil and filter in addition to their free tire rotation for the Goodyear tires I purchased last year. I recommend their very good service. read more

John ( the manager) and his staffs DOESN'T even have Basic knowledge you should not mix different types of tires on the same axle. They need to be replace IMMEDIATELY for public safety. They previously rotated a low tread tire from the front to the rear. The car was fishtailing during the rain. I almost lost control and had an accident. I had to bring the car back today and wasted another 2 hours to get the tire replaced. I will be taking legal action. I would not trust them to service my car for my safety. According to NHTSA guidelines, you should not mix different types of tires on the same axle; meaning, if you need to replace tires on one axle, always install a pair of identical tires on that axle, regardless of whether they are different from the tires on the other axle. [1, 2, 3] Key points about mixing tires: [1, 2, 3] * Same axle, same tires: To maintain proper handling and safety, ensure the tires on the same axle are always matched in terms of size, construction, and tread pattern. [1, 2, 3] * Different axles, potential variation: While you can potentially mix tire brands or tread patterns between the front and rear axles, it's best to ensure they are as similar as possible in performance characteristics. [1, 4, 5] * Check your vehicle manual: Always consult your vehicle's owner's manual for specific tire recommendations and any limitations regarding mixing tires. [1, 2, 6] Why is mixing tires on the same side not recommended? [2, 3, 5] * Uneven wear: Different tires can wear at different rates, leading to inconsistent handling and potential safety hazards. [2, 3, 5] * Impact on stability: Mismatched tires can affect your vehicle's stability, especially during cornering or sudden maneuvers. [2, 5, 7] * Reduced traction: Different tread patterns can lead to varying levels of grip on the road, affecting traction control. [1, 2, 5] [1] https://www.continental-tires.com/products/b2c/tire-knowledge/mixing-tires/[2] https://www.govinfo.gov/content/pkg/CFR-2011-title49-vol6/pdf/CFR-2011-title49-vol6-part571.pdf[3] https://static.nhtsa.gov/odi/tsbs/2021/MC-10199874-0001.pdf[4] https://www.prioritytire.com/blog/should-you-be-mixing-tire-brands-on-the-same-vehicle/[5] https://rosava.com/en/useful_tips/chi-mozhna-vstanovlyuvati-rizni-shini-na-odnu-vis[6] https://www.nhtsa.gov/sites/nhtsa.dot.gov/files/brochure.pdf[7] https://www.tirepirates.ca/blog/2023/07/can-you-drive-with-mismatched-wheels-and-tires/ to NHTSA guidelines, if you need to replace tires on one axle, always install a pair of identical tires on that axle, regardless of whether they are different from the tires on the other axle. [1, 2, 3] Key points about mixing tires: [1, 2, 3] read more

If I could put negative stars I would. I have had frustrations with this shop for 5 months at this point. At the beginning of April, I took my vehicle to get aligned. I got grifted into subscribing to a 3 year alignment service, which as of the time I'm writing this review has not even been accomplished. When my vehicle was returned to me, they said the manufacturer did not specify a front camber adjustment. At a later date, I took my car back and got the same result. 2 weeks ago, I took it back again, and this time they changed their story and said the camber bolt was broken. I find it very unlikely that the broken camber bolt went unnoticed the first two times I took my vehicle in. That of course is unless they broke it. They refused a refund and instead said told me they would try sourcing a replacement bolt, but they haven't gotten back to me yet. If I had to name the most incompetent auto shop in town, it would be this one. They basically stole $300 from me for a service that they could not accomplish. Good Year lives up to the opposite of their name. read more

The staff who answered my call on 11/21/24 at 12:11pm was extremely rude. I asked a few questions regarding tire rotation. First of all, I'm not a car person, so I did not know it's called tire rotation instead mistakenly said tire flip/switch. He immediately dismissed me and said Goodyear doesn't offer that service, but the way he replied was very condescending. And when I finally asked how long was the wait time, he initially said 1.5 hours (I believe), then I asked again for a clarification and he increased it to 4.5 hours. And then 5.5 hours. Will get my tires rotated at Bruce's instead (who patiently and respectfully answered my questions.) read more

Coming into town, a car ahead of me drilled into some debris. Naturally, I had cars on both sides of me and couldn't change lanes. So I just had to eat it. Thought I might have a slow leak. Brought the truck in first thing the next morning. They called an hour later and told me that they couldn't find a leak. So I came to pick up the truck to find out there was no charge!? In this day and age?! I figured it's only right to leave them a good review. read more

Wanting a new set of tires for my pickup, I called them first thing on a Sunday morning as their local competition is closed on Sundays, which doesn't work for me when it comes to tire service, as weekends is the most likely time to get rotations and other tire services. So I called, and was put on hold for 15 minutes. I hung up and tried to call back but the phone wasn't even picked up, it went straight to the same hold pattern. I waited a few more minutes. At that point I just gave up, if they're so busy they don't even have a single person to answer a quick question, before I go down there and order $1600 dollars worth of tires from them, then I guess I go somewhere else. read more

When I recently purchased new tires at this store, the Customer Service representative, John Michael, tried to charge me for an alignment, even though the technician told him (and me) that an alignment wasn't performed because it wasn't needed. John also added Road Hazard Protection insurance ($124) without asking me, and only because I noticed it and complained was it removed from the invoice. This is the first --and last-- time I'll go to this Goodyear Center !! I give two-thumbs up, though, to the technician, who was honest enough to alert me that my car's alignment was already 'perfect' -- and also thought to reset my maintenance screen, which usually gets forgotten.. read more

GY LG is my Goto auto service and tire shop. I moved down to Morgan Hill but still come into Goodyear LG for service. Always great service! read more

They didn't want to perform the free pothole check that their website advertised because 1 it was free and 2 "my car was too new" even though it's a year old with almost 18,000 miles on it and I had an appointment. Being a woman of color and being talked down to and referred not to do it with no paperwork or proof that they offered to still "check my car". At the end of their quick check they had audacity to still try and sell me a service even though he was telling me there should be nothing wrong cause it's new. (His words not mine.) He then told me a tire rotation was $25 per tire and then told me with everything $154 even though they did a "quick check". They didn't even lift it or anything. The check was like 5 minutes. Basically he didn't want to help me and kept saying my car was too new even though my brakes were squeaking but they would've found that out if they would've done the check they were supposed to do. Free or not. Don't come here if you want crap service. read more

Goodyear Auto Service - Their advertisement said this is what they would do but they didn't want to check the car anyways even though - Tires Near Me - San Jose, California

I took my car a few times for maintenance here! Today I needed to do the maintenance again but I wished I never went! Peter is very unprofessional and unfriendly! I took my car to Cupertino and Mr Mark took care of me immediately and also said I need 4 tires and changed my tires! Never again Goodyear on Winchester! read more

My girlfriend took her new Honda pilot in because unfortunately she had a flat tire. Instead of replacing the one tire, they said her tire was discontinued and she has to change out ALL 4 tires. This car had less than 8k miles on it and you are saying a two wheel drive car needs to replace all 4 tires? My girlfriend really needed her car back and you guys took advantage of the situation and up sold. She took her previous cars here because she felt they were trusting and honest. Never again. read more

Stay away from this place, they're very dishonest. When I visited, they attempted to charge me double the amount quoted over the phone.

John and Armando are professional, courteous and treat customers with care and concern.

Honestly i would give a zero if i had the option... To begin with it seems like everytime ive come to this specific goodyear they have rude people behind the desk that aren't very helpful, i came in on a Sunday to see if i could get an alignment done on my vehicle and apparently there aren't any mechanics in on Sunday but the shop is open ? very confusing on what the employees are doing there then. dude behind the counter seemed like he just wnated to go home while the other on his phone hanging around, This was my final time coming to this shop if you guys want a honest and reputable spot that WONT OVERCHARGE YOU i recommend straying away from this one it's not the same shop it once was ! SAVE YOURSELF THE TIME, MONEY AND HEADACHE ! read more

Mr. Garcia and his crew of mechanics Christian,Johnny and Marcos are great guys. Honest reliable and do great work. High recommend them for service and work on your vehicle. read more

Couldn't find a reliable honest mechanic for a long time, until I met John and the Goodyear team. I made a last minute appointment for a brake diagnostic and replacement if needed. I knew my car needed new breaks and was certain of the issue at hand. John and his team pin pointed my problem and gave the best options on the table. We did a full brake replacement on all 4 tires. My car was done at the time John said it would be, leaving my wife and I enough time to enjoy our Saturday. My cars brakes sound better than ever. The Goodyear team here are reliable and honest, just like a majority of the other reviews. I don't mind spending money, as long as I get an honest mechanic whom I can rely on. At the end they did let me know I had a gasket leak and gave me the business card of another auto shop to locate it for cheaper, that way I can swing back to them with the diagnosed problem. I understand the economic hardships of the times and to penny pinch when you can, but Goodyear uses premium products to match their premium prices. If you can afford it, this Goodyear location is worth your time and money. SHOUTOUT TO JOHN! read more

Apparently if you buy brand new tires from them and get a flat tire after 6 months (and its un-fixable) its not covered under warranty, the standard warranty according to them is only 1 month. The extended warranty is 3 years. They do good work other than that. Edit: I spoke to a manager and they were willing to at least offer a 3 year warranty for the 3 tires I bought 6 months ago from today's date. It would have been nice if they offered to replace my 6 month old brand new tire for free, but unfortunately they refused to. read more

Explained why service was needed. Completed the job very quickly and communicated throughout.

Don't even try to contact them. They leave you on hold and don't answer. I will never go back there. They lied to me about the psi in my tires and I drove 225 miles on under inflated tires read more

I used to take all my cars to good year Cupertino for 20 years who are great. But since we moved San Jose we started coming here and not happy with their rude customer service and ridiculous pricing so I switched to quality care recently. read more

Update.... I had a flat on the side of the road pulled over to do a quick 10 minute change out...... Apparently this dude don't know how to properly torque lug bouts in sequence. I got four of five nuts off, the fifth was so tight I broke my lug wrench trying to remove it. Pulled out my spare lug wrench, broke it.. pulled out my 3/4" drive socket as a last resort, broke the ratchet trying to loosen the bolt...... Called AAA to come remove the bolt for me. Changed tire, drove home. Could've been bad had I been out of cell range!! Then out of curiosity I decided to check the other three wheels. Same outcome. Four nuts broke free easily while the last wouldn't budge unless I used my impact wrench on it. Tells me they are "hanging" the wheels with one nut at full torque, then tightening the rest instead of using proper torque sequence! read more

This place is the absolute BEST !! I stopped there just before closing after getting a flat tire. They jumped on patching the tire extremely thoroughly, put the new tire on and replaced my spare under the car all with big smiles ! Tempted to go run over something just to go back ! The technicians and office get two big thumbs up and a big smile. GO SEE THESE GUYS FOR ANYTHING YOU NEED !!!! Thank you guys read more

Got a flat tire on a Sunday afternoon. Called Wheel Work and got a very rude response! Called Good Year right by Valley Fair Shopping .... the crew was super nice and helpful! Highly recommended! read more

I alway like working w the team here. From New tires to flats to oil changes to wiper blades they take care of me. They don't ridiculously upsell and are always pleasant. read more

This place sucks don't go here. I got new tires about 6 months ago and recently got a flat tire that wasn't my fault and they made me buy a new tire instead of just replacing it for free. By far the worst customer service I have ever experienced. Get your tires somewhere else! read more

I took my Toyota Highlander on Tuesday October 17 during my lunch time ONLY because my co worker recommend this place to do oil change. I did my quote online and book an appointment, i wanted to give a try. when I go dropped off the my car staff is friendly and got an estimates of how much it's gonna cost me, I notice the amount it's different. As I'm leaving with the invoice. When I picked up the vehicle and I'm about to pay I brought it up to the register different one from before. Not so friendly she calls another person to come explain to me why they couldn't give me 25 off. instead they give 15off. Which still not bad right.I told them it's false advertising, but there's nothing they can't do and because it's more expensive because of the synthetic oil. Not a single sorry from them but I was okay with the experience cause that helps me and you guys not to go there. So Next day my car started leaking oil and out of the 7 years this it's the first time I see my truck leaking oil. At this point I'm extremely disappointed. I came today Friday to the Steven creek location for them to give me an explanation. Again not a single sorry from them. They did mentioned about the filter being defective which I understand. It's just disappointing how can these place take 0 accountability for their making mistakes. Oh and I almost forgot when they were trying to contact me on Tuesday to pick up the car the lady on the phone was very annoyed because I didn't answer my phone. Hello lady I'm a healthcare worker I told her I was working until 5pm and if I didn't answer it was because I was busy. That's just to prove they don't communicate because I explained to everything to the initial lady that got my keys when I dropped off. read more

Goodyear Auto Service - Oil leaking - Tires Near Me - San Jose, California

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This location would not honor the 3 year unlimited alignment that I purchased at a different good year. When I brought my car in for an alignment, the service manager told me he doesn't work on cars with after market parts, and my car was too low for his ramps to accommodate. Front desk, I wasn't greeted and when I told him I brought my car in for an alignment, he told me they couldn't do it because of my adaptive damping suspension. What in the world does that have to do with adjusting the camber or toe? If my car was too low for your ramps to accommodate, then why did the other good year location load my car up fine and proceeded to perform the alignment? When I asked for his policy in writing and where it says they cannot work on cars with aftermarket parts, the service manager gave me the run around and couldn't answer the question. Incompetent front desk and service manager. read more

I was leaving from work and saw the rear right tire having 20 psi. Realizing there might be a nail, I pumped it up to 36 psi. In a panic mode, I forgot to call Winchester Good Year store ahead for a coming fix. When I arrived, they asked whether I had an appointment; I felt so dumb. However, they checked the records seeing my tires were installed here so they accepted the work. They were so nice: had it done within 30 minutes. I felt grateful for the great service and the elegant attitude in treating customers. Thanks a lot, guys. Highly recommended to new patrons. read more

Took me in and helped me out. Great customer service. I had a flat. Other stores couldn't get the tires i wanted till Monday. They had them available and installed on Saturday. Thanks guys!! read more

Dropped off the car at around 12 pm, selected Oil change Ultimate (Valvoline full synthetic 0W20 oil)for listed price of $129. At Walmart, the retail price for a 5-quarts full synthetic 0W20 oil is $26.97. The Ultimate oil change I ordered consisted of oil, filter, fuel additive and labor. $129 should cover all the parts and labor. Yet, this sale man charged me $20.45 extra for labor and $6.99 for 0.70 quarts of oil. He promised to have the car ready at 1:30 pm. At 1:45 pm (almost 2 hours), he called and said they have not worked on the car yet read more

I've lived in the adjacent neighborhood for 15 years and am thankful I went to this Goodyear for service. This was six vehicles ago. I've taken each one there for routine maintenance, tires, and other things ever since. Goodyear isn't the least expensive option. Sure, you can get an oil change cheaper somewhere else, and may save a few dollars on tires if you go somewhere else. But, there are two things that separate this Goodyear in particular from other shops: 1) Consistency - their prices are always competitive and more importantly: 2) Service - the service is top-notch. This Goodyear seems to have low turnover of staff and I think (opinion) that it is because they take good care of their people, because their people take good care of their customers. They're open and honest about their pricing, service, and in how they set expectations. For the two reasons above, I'm a customer they'll have for a long time, and you will be too. read more

Peter and the staff are amazing! I drive a lot for work and they are always willing to help with emergencies and go over and above to get me the best prices for new tires. I would highly recommend them. Thanks as always guys. read more

These guys still rock! Came in to do a tune up while while I went to work, Christian, Bruce and his crew helped me right out. In addition, the folks in the shop spotted a potential coolant leak. Christian was able to fit me in this week for an additional look over. I usually do stuff like this at home, but with the holidays here, I've been a busy, thankfully these guys came through to help me out. Thanks again! read more

Bruce provided amazing customer service. Though he was short handed and I strolled in without an appointment, he managed to complete the major task of fixing my vehicle in one day! I was prepared to get my truck on Monday. Imagine how pleased I was to get the call my truck was done. Though the total price wasn't cheap, it was fair. Thank you so much for the prompt work. read more