From the greeting by Christian To the Service from the rest of the team, I can't say how much I appreciate their attention to detail and helpfulness. Great crew Just wanted to give a shout out to show my appreciation. Thanks guys read more

Jason!!! This review is for you. First, your smile. Second, your kindness and care towards me and my vehicle is top service. Thank you so much for your attention to detail, making my experience a memorable one, and for your simple explanations. I'll keep coming back to this location to ask just for you. read more

My own oil my own filter they still want charge me 120$ for oil change why because car is Mercedes stupid I did same service in Oil changers less then 60$ read more

Jason and Carlos helped with an oil change and a few other things my car needed. They were very communicative about everything and kind. :) great service read more

Service requested: oil change Quality 5/5 Value 5/5 Service 5/5 Just a couple of hardworking guys taking care of the cars with a smile. This is my third time coming here and they're always very friendly with customers. read more

Quality service I was treated well No pressure to do any unnecessary work vehicle was serviced immediately read more

Eduardo and Carlos were great. Identified an issue with a previous service that resulted in an oil leak. Fixed promptly alongside a regular change. Communicated professionally and were personable. My past location was closer to my house but their service makes it worth the drive. read more

Terrible customer service from district manager David Beltran. I had an issue and was told that I would receive a call back multiple times. Never received a call back. When I finally decided to call back. Discuss with David the dilemma and he started arguing with with me. I got upset and called him back and he advised that he can't do a refund. I've been a customer for over 20 years and this is unacceptable customer service. read more

Total scam location. Routine oil change service. Stated they filled my battery with water, battery located in trunk which was locked. Receipt stated I declined tire service, when asked when I read receipt cashier asked " what do you want me to do?" Receipt also said wipers were checked? Wipers 4 years old so replaced myself when back home. They should be ashamed of fraudulent service! read more

Clip joint with obnoxious employees who hard sell unnecessary services. Absolutely avoid--unless you want to be insulted and ripped off.

Well- they are in the wrong by my dipstick being dry according to AAA mechanic- Employee ok- Manager not District mgr- FIRE HIM!! Avoid this place AT ALL COSTS!! (wish I had' read more

I called ahead for wait times and, true to their word, there was no wait! I had the pleasure of working with Ariel who was friendly, knowledgeable, and efficient. He had my car in and out of there in 30 minutes. He helped me pick the right oil for my car without up-selling me, let me know what other services were coming due, and performed an oil change. I liked this location and I'll be coming back. read more

Was only about a ten minute wait on a Saturday and from there about another ten minutes. Very quick and efficient service! The workers were also really friendly. Will be back to this location read more

Oscar is great! He is trustworthy and knowledgeable. We appreciate him and his team so much!!! I sent my daughter to service the car- we don't know much about cars, but he took care of us!! Thanks for making our ride as safe as it can be! read more

Bottom line, these guys do good work. Professional, proficient, and prompt. They advise optional services based on what they offer and their records on the vehicle, but don't push the sale if not interested. Their select services are posted on the wall with the prices. You know up front what the cost will be. Great service center, I'll keep coming back for oil change and other minor services as needed. Props, guys~~~ read more

WARNING : be aware..... Whoever owns this place does not care about his customers. First many years ago I caught one of the kids that worked here hotrodding my wifes car around the parking lot. Even the guy that owns the place did not care. Many years go by so I thought Id give them another try. I notice an oil leak under my 18 month old brand new car. I take it back to them to see if the plug or oil filter was not tight. The guy tells me I am abusing my car and it's coming from the steering fluid. Take it to the dealer, they said Jiffy used the wrong oil filter. Again, the owner tells me to pound sand ...... read more

I came here today for an oil change and was asked if II wanted my tires rotated which I declined because I am going to replace them within the next few days. They guy kept making a fuss about my tires though and I literally made it 7 miles out of Jiffy Lube when my tire completely exploded. He overfilled my tire! I was charged for vacuuming and window cleaning etc, and none of it was done.... Actually my back windshield was smothered in mud so I guess they did wipe it. I was stuck on the freeway with a damaged tire because of this place! Never going back to any Jiffy Lube based on this and another reviewers comments who is an ex employee of this location. Honestly, what would possess someone to hurt another person just because you refuse a specific service? That's just plain evil. They also left an inappropriate sexual sticker on my dash board. read more

Went with my roommate for an oil change. The tech began the oil change and told us a few suggested services. We declined. I (in the passenger seat) noticed the air filter taken out, thrown into the trash and replaced with a much smaller new one. I asked my roommate if he had asked for that service and he said he declined. So I ask the tech what he was doing and he said to us very grumpily that the car needed it so he did it. I told him no we don't want to be charged an extra $30 for a service we did not approve. And he was pissed that he had to dig the old one out of the trash and put it back in. (The filter costs $9 at auto zone) When the roommate went inside to pay, the charge was still on the invoice and he had to ask the guy to take it off while the guy pretended he "didn't see it" I feel sorry for anyone else who is/was swindled by this place. read more

Do not come here for our oil changes! I usually go to other locations, but I was nearby this one, so I decided to get my oil changed thinking that all Jiffy Lubes provide the same service, but boy was I wrong! I never had an issue with my oil tank, however, after leaving this one, and returning to my regular Jiffy Lube spot-- come to find out that they didn't change the filter, and they ruined the tread on the cap. The staff at my normal spot told me that all jiffy Lubes use the same filter color, but whatever one they used at this location wasn't the same. They also told me that the tread looked like it was forced improperly. I've learned my lesson. read more

They charged me twice as much as the dealer for an oil change . Then this employee was going through my glove compartment where I have photographed old checks from clients. He has no business going through my glove compartment. I alerted my clients of this suspicious behavior. read more

I really hope that this review gets to corporate I don't understand why the upsell? Every single time is the same story!!! They always recommend the most expensive services,even know you don't need it Some one will say if they recommend is because you need it, But here is when it gets funny I did accept all the mechanic recommendation Full synthetic oil for high millage Transmission oil Differential oil Brake fluid flash Battery replacement Radiator flush Wipers blades Rotation tires Since i want to test this shop i did everything he recommended,and 3 months later guess what he recommended again? Yuuup they recommended me to do it again and when i confronted him about how ridiculous he sounded, he got so upset Saying that the brand it self force them to do all of this!!! Note My car is a 2021 12k miles Don't even worry about contact me i will keep going on my journey till i found the honest shop What a way to loos customers read more

These guys were great. Reasonable prices and good customer services. I was in and out in 20 minutes. I had a bad experience at Stevens Creek Toyota so I came here and was not disappointed. No bait and switch like at Stevens Creek Toyota, just straight forward pricing and good work. read more

I brought my car here for an oil change (duh), and had a wonderful experience. First off, I was pleased to see that they were implementing social distancing on their garage floor as well inside the waiting area. All the associates were wearing Jiffy Lube masks (which were super cute!), and everyone was really nice. This is the first time I have been to this location even though I live very close to it, normally my husband does the oil changes for the car. When I arrived (without an apt, I took my chances), there was a nice gentleman to greet me and asked me if I needed an oil change and then told me to pull up to the first row. They were extremely efficient and so polite. They had me drive my car into the garage and they got to work. The gentleman who helped me directly had wonderful customer service skills, explained everything me without being pushy on products, and was really nice. This entire process took less than 20min. I waited in the waiting area which was marked very clear for social distancing. They had hand sanitizer available as well. I highly recommend this place for oil changes! read more

Expensive because I upgraded my oil so it was $75 for just the oil change. Then of course the air filter had to be replaced upon their urging -extra $20 for that but I was a little whiny about the total so I got $10 off. With tax and the discount it was 95 and change. The actual people who served me were great and super nice. The boss with the curly long black hair was different. Stars off for the after-treatment when I went back to ask for help with my hood which seemed off, the "boss" was pretty rude and mean. Just looked at me blankly when I said "excuse me Can I get your help" as I was still parked in their lot. 60seconds went by before he broke his disdainful stare and actually decided it WAS his job to help a customer. Not sure I want to go back here again. Toxic masculinity from the "boss" is not something I want to be around or support with my $95 oil change. read more

JIFFY LUBE! More like JIFFY SLICK! I honestly appreciated the customer service it was UP TO CODE considering the handsome young man that changed my oil. If I was the manager I would give that man a raise! read more

Jiffy Lube - MY FACE AFTER THE OIL - Auto Repair Near Me - San Jose, California

I had a great experience with top off service here. Ariel and the other guy were very friendly, humorous and checked different things of engine and as of the policy didn't charge me for too off. Thanks guys :) read more

The guys working were very professional and friendly. So far it's the best jiffy lube I've been to! I had a hard time understanding the guy that was charging me out because he talked very quietly but other than that the crew is pretty cool. read more

Windows not even touched. Not sure what else they checked off that they did not do but I was the only car in and I saw one guy only working. He also put oil in my car from a clear can instead of the ones in the guns. Was this USED oil? read more

Im not sure how many people know that this place charges an incredible premium for oil changes. I brought my 21 year old truck in for a standard oil change and they wanted upwards of $80 because they said my truck had high milage (197xxx) and that it would "burn right through the regular oil" quickly. It's been doing just fine with regular oil for years and the engine has no leaks, no issues and I change the oil on a regular basis when the indicator light comes on. I understand they are a business and are there to make a profit, but what they are doing is essentially robbery with a smile. And then of course they always claim it's the "manufacturer recommendations" and that's fine, but recommendations and requirements are very different things. I asked them for standard 5W30 and a filter and they best they could do was about $65! I refused service and they didn't even bat an eye or try and keep me as a customer, they just said "no service on 1", and said goodbye. I ended up going to another place down the way and getting the oil change done for $37 & change and they didn't try and upsell me when I gave them my request for standard stuff. This review is more of a warning to people, if you have extra money to spend on nothing really special, come here. If not, go someplace else..... you can save a lot of money. read more

These people would try to up sell AC in your mothers coffin- don't go here. Seriously just had to argue about my service and I'm not pleased. read more

Just moved to San Jose from SoCal in February. I drive an older Toyota 4Runner. It was my first time getting an oil change up here. I came in on Friday around noon and it didn't seem busy. I was greeted by Ariel at the front desk and he was very friendly. Told him about what I needed and he took the time to breakdown the prices and services they could provide for my car. I'm not too car savvy, so I appreciated any explanation and reasoning for the service. He even let me know later that some services may not actually be necessary. I appreciated the transparency. I was very happy with my experience and feel good about making this my go-to place for my car needs. read more

Ariel, Aliya, and Jose were a super helpful and courteous crew. We've been to this facility before but they were the most positive and efficient. See you all in another 5000 miles! read more

Terrific service. Ariel was great. Went above and beyond, thank you. After visiting several other stores which wouldn't do same day oil change, Ariel got it done right away and then some. read more

This damn places charged me $128.99 for my 2020 charger oil change ! My friend got his charger done at wheel works and only had to pay $75 ! What is wrong with this ? Was it because I'm a women and took advantage of me ! Well F you and I will make sure less and less people go there !!! Customer service my Ass ! Also only took them 10 minutes to do my oil change !!!! If I could give 0 stars I would !!!! read more

Highly do not recommend. They are not thorough in checking things. We came here on Saturday for oil change for both of our cars and my husband's car didn't start today. When we raised a hood we saw that a rag had been left there. Also they will try to upsell you. Just warning you they will find a lot of things wrong with your car and tell you that it needs to be replaced. I would have just gone to the dealership except we have a big trip coming up. Don't come here. read more

On 8/15/2020 I went to the Jiffy Lube on 3497 Stevens Creek Blvd in San Jose to receive an oil change. While I was waiting for service, one of the employees mentioned that my differential fluid was low and asked if I would like it "topped off." There was no mention of additional costs or fees, nor that it would require additional servicing beyond what is provided in the basic oil change. I agreed to having the fluid topped off. However, when it came to paying for what I thought was just an oil change for about $40, instead I was greeted with a bill for $140. I was charged an additional $100 for a complete flushing of my vehicles rear differential. I am furious that the service cost was not discussed with me before hand and the fact that I did NOT agree to that additional service. Needless to say I'll be going to more transparent businesses in the future. read more

I went to get an oil change here. Ariel, who was in the shop, went on to sucker me into doing other unnecessary expensive things for my car, which he was quick to charge, but work was incomplete. Jose his worker also very incompetent, forgot to do things, for which I paid for and I had to go back to get it done. Very very shoddy place. Go elsewhere. read more

I've always gotten my oil changed at Jiffy Lube. Always... I've avoided this location since my last experience here about 3-4 years ago when I had my other vehicle because they workers stripped my oil pan, prompting a $500 replacement. I brought my car in to get my oil changed last week, and the staff there told me that whoever did my oil change last, stripped my oil pan, and that I would be needing a new one soon. So it's either, this specific location is always stripping oil pans-- or this is the only location that will tell you when your oil pan threads are being stripped. Either case, in my experience, now I need to search for another place to replace my oil pan, and another place to get my oil changed. Suffice it to say, Jiffy Lube has lost a long time customer. I will never be going back here. read more

Never had such a positive experience when servicing a car!! Ariel, Aaliyiah and Jose were so positive here at Jiffy Lube, super educational and fast service! So happy to have found this place! read more

This jiffy lube is amazing!!! Don't be fooled by the bad reviews... The customer service is great and they're always there to help. 10/10 recommend!!! read more