Enterprise gave us a vehicle with the oil life at 3% but Andrews and his team had us back on the…read moreroad before I had time to finish a sales call. We are grateful we can make our appointment in Vermont.

I needed new specialty tires for my vehicle and Firestone made the whole process easy--especially…read morewith their Black Friday discount. Linda was absolutely wonderful to work with. She called me several times to confirm my appointment and to let me know when the tires arrived, and she kept me updated throughout the entire process. As soon as my vehicle was ready, she reached out right away. Linda was incredibly friendly and personable, and it's clear she takes a lot of pride in her work and her store. She even walked me through financing options with a Firestone credit card, which was really helpful given the cost of specialty tires. Overall, it was a great experience, and I would definitely recommend this Firestone location to others.

Over $200 for an oil change is robbery. I understand my vehicle takes more than 5 quarts but…read morecharging $20 for a quart of oil is criminal. The same oil is $7 in stores and less than $14 at other MR Tire shops. I can't imagine how much you charge for actual repairs. It is $60 cheaper at the Ford dealer for the same service. I guess I have learned my lesson.

I was so weird about going to "third party" tire shops or any place that wasn't Bob Johnson or a…read moredealership. One day last September, I got out of work and came out to a flat tire in the parking lot. I was distraught, it was a holiday and had no idea where I was getting it replaced. Everyone was closed...or so I thought. I ended up calling around and called Mr Tire. They told me they were open and had time to fit me in right away, on a holiday?? Replaced all my tires (and gave me a deal!) How extremely grateful I was! Fast forward, I recently ran over a very small piece of metal, And they stepped up once again and helped me out. The team at this location is my personal favorite. They are kind and friendly and have helped me out of each issue I've had within 6 months. I am so grateful to have found a company with such accountability and such patience. Service really speaks for itself and I will be coming back again in the future. If you're looking for a reason to go here. This is it! Good luck to whomever reads this :)

Just had an excellent experience!…read more I don't know anything about cars and I got a great lesson about tie-rods, bearings, and the importance of tire rotation. They took the time to explain, and didn't make me feel foolish for not knowing this stuff already. Friendly and helpful staff... and of course, most importantly, my vehicle is fixed and drives great now!

My husband has been going here for years without issue. On his last visit, he set an appointment…read moretime, showed up at said time, then was told his appointment was an hour ago. The daughter is always rude on the phone and in person. We were going in to have a tires changed, she made it as difficult as possible. She rescheduled us for 2 weeks later.

I think that the staff is focused on good customer service and the quality of service is great…read more They went out the way to get my brakes fixed and inspected for the road again.

Fudd central. The…read moreclueless managers could not diagnose why my car wouldn't start. They replaced parts, charged me, and gave my car back still not starting...did they even check to see if it would start after they moved it outside for pickup? I eventually found a real mechanic who does work on drag racing cars. I watched him diagnose my problem in 45 seconds by attaching a jump pack to the fuse panel. the car started and it turned out to be the wires connecting the battery to the system were bad. cannot stress enough: the grease monkeys at seasonall are useless. are they dumb or do they have no pride in their job? They are perfectly content changing out brake pads for mechanically inept customers......was it that they didn't want to waste their time solving a real mechanical problem?? no passion for cars... very sorry situation.

Place is filled with lazy arrogant people.. pretty sure the owner is too.. website said the site…read morecloses at 4:30... I called yesterday to confirm their closing time. ... today I show up at 4:00 and they refused service and claimed they were closed! TERRIBLE

Do NOT buy tires from them. I went to this place 4 times and it caused my truck to have more…read moreproblems. My tire sensor was cut off without asking me first. They put all season wheel on the rear and winter tire on another side that caused me to almost slip and crash in snow. I had to drive 10 mph to home. Also, I brought four tires and asked them if they would pass the inspection. One tire was DRY ROTTED and FAILED the inspection. When I went back, they have the nerve to charge me for ANOTHER TIRE.

Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

The staff was extremely helpful and responsive from the start. I used them for a pre-purchase…read moreinspection on a vehicle and they had the car not only inspected on the same day, but were able to be straightforward with me on issues that they found. I felt extremely comfortable trusting their service and would definitely use them again!

They are a life saver!! My daughter returned to ROC after summer to a completely dead car and other…read moreissues. They got her car in same day, replaced the battery, oil and got it all running smoothly again in one afternoon. Incredibly friendly and helpful staff. Excellent pricing and highly recommend them to all!

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)