Came in 35 minutes before closing and was still able to get a new tire purchased and mounted in a…read morerelatively short amount of time. Major kudos to Samuel at the front desk and Julius the technician who performed the work. The only reason this wasn't a 5 star review is because of Benjamin at the front desk, who showed no interest in addressing me even though I stood patiently in line - directly in front of him - for nearly 15 minutes as he took phone calls and spoke with other team members. Not so much as a 'thank you for your paitence' or 'I'll be right with you.' He made the statement of 'I'll be with you in just a moment' - while barely glancing up - as I approached the line, but didn't say a word afterwards - but was quick to chat it up with people that were in line after me. I won't speculate as to why he treated me this way, but that was horrible customer service. It took for me to get Samule's attention - while he was with a customer - to get seen.

Best price quickest service ever in this area. Installer was courteous, efficient and knowledgeableread more

I needed front tires for my RV Motorhome and I'm glad I found Colony Tire and Service. I was able…read moreto get my tires installed for a very reasonable cost in a short period of time. I'll definitely be returning here soon for my back tires. Their customer service is excellent which is a rare thing these days. I would highly recommend the folks at Colony Tire and Service Susan Ledford, Poquoson VA

Many thanks to Percy Cecil Assistant Store Manager of the Colony Tire Store of Newport News and his…read moretechnicians that performed a wheel alignment this morning on my Ram 3500 4X4. I was more than pleased with the friendly and timely manner in which my truck was taken care of and I would highly recommend this business be your first stop for all your tire and alignment needs. For prompt, friendly and courteous service look no further than Colony Tire and Service!!

i came in to Auto Pros just for a State Inspection and it was great,the customer service team was…read moreamazing and helpful.The wait time was not as bad as I expected for an appointment!I would definitely go back for further evaluation and work on my car as needed. Thank you Auto Pros

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

Fast service. And the owner was super nice and helpful. The owner also worked with me on a set of…read morenew tires. If you are looking for used or new tires I highly recommend them.

I needed new mud tires for my lifted Chevy. The service is quality and they have a range of quality…read moretires in stock and reasonable prices. They were able to get me in for service quickly and on my merry little way sooner than any other place I called. I had the pleasure of meeting the owner while I was there as well. The staff was friendly, warm and welcoming. As a new member to the community, I'm grateful to have received such great service. 10/10 recommend!

Called yesterday and talked to Lisa! She pre-qualified me and explained everything! Got an…read moreappointment for this morning and was in and out in less than 3 hours.

In the mist of unfortunate events and getting a screw in the tread of my husbands truck over the…read moreweekend and no business open or available to help with oversized wheels. I reached out to RNR first thing Monday morning and Joan- I believe was her name was so patient and kind. Asking all the right questions and understanding the urgency of our ask. She got the truck in there diagnosed and repaired without having to spend the entire day waiting. The amount of relief my husband and I felt. We are moving out of state but definitely recommend others.

I recently had my car serviced at another vendor. I also got new tires. I noticed the alignment was…read moreoff after getting the service and tires, so I made an online appointment with Firestone. I showed up for my Saturday morning appointment and was informed they had a staffing challenge that day so could I reschedule? I was fine rescheduling and chose a less busy time later in the week. When I arrived, I was greeted warmly and immediately felt at ease and respected. (This is something I am acutely aware of in the field of car repairs.) The gentleman at the counter was friendly and helpful. I also noticed he wasn't dirty from working on the cars. Service was quick, courteous, and priced competitively. I was impressed that I was in and out in less than an hour. The waiting room was clean with a benign comedy show on the television, rather than divisive news programming. I was happy with the alignment and how I was treated so I definitely recommend this Firestone and I will be back in the future.

AWFUL EXPERIENCE. I took my jeep here on a Saturday morning…read more i let the service team know that the check engine light came on the night before. I took my car to AutoZone first. They ran a free diagnostic and it came back as I needed new spark plugs. I let them know that at Firestone and the man I spoke with said, " That's not helpful because it could be a bigger issue." I took that as they are going to determine why the check engine light turned on. They charged me 800 dollars and changed my spark plugs and the check engine light is still on. Not once did they ever call me to tell me that I had another issue that is causing the check engine light to stay on. Also, when I called back to express me concerns, they weren't able to take any accountability. HIGHLY RECOMMEND going someone else for auto repairs/services.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

Zack was outstanding, had a tire issue driving from TX to VA and he went above and beyond to help…read moreme. Customer service and care was amazing. You have a customer for life!

Quality was tough issue when I had to go back because my tire went flat scariest thing of my life…read moreguy bargains with other people, but doesn't bargain with people that are spending good money. He just throws random prices out to you depending in judging by how you look.

Fast and cheap good people in and out under 20mins good quality used tires for the priceread more

I needed a tire ASAP! Within a few mins of the initial phone call I was at his shop and not only…read morewas the tire super affordable but he (Larry) changed it in just a few mins. He seems nice and professional. He WILL be my new go to for all things tires. Thank you so much Larry!

Affordable! Fast and friendly service from Larry! Highly recommended! Came in for a possible nail…read morerepair but found a slash in tire, replaced tire instead for a great price.

Get my inspections here and never had an issue. last time i went they said i needed my front tie…read morerods replaced. since i already had purchased some i replaced them myself. i also had purchased the left and right control arms that i attempted to changed myself but was not having much luck. i took it to affordable tires and they took care of it, balanced the car and passed inspection. all for a very reasonable price.

Every time I come for service they never cease to amaze me. Came for new wiper blades. I don't need…read morebcuz whoever replaced them the last time didn't remove the plastic cover from the blade.