Devin was amazing!! Very respectful and professional with a lil humorous side. Shout out and a thank you for helping me find my lil dream car!! I hope you do amazing with this company! I wish you the best. In fact everyone I spoke to was very polite and charming not pushy in the least! You will always have my business read more

Grand Valley Auto Sales - 2016 Buick Encore - Car Dealers Near Me - Grand Junction, Colorado

After avoiding calls and changing the deal on me, I ended up with a car with no catalytic converters. The exhaust isn't just loud, it's not there. Devin seems like a nice guy, but the only stipulation I had regarding the sale was acknowledged and then changed AFTER I gave them a down payment. Reviews about the dealership are accurate; customers come second. ------ REPLY TO JOSH M (from Google Reviews): As one of the managers, Josh, I would expect you to reach out to me to discuss the situation, not the other way around. It's been weeks though, so I know that's not going to happen. Judging by the rest of the feedback here, it seems like your job is just to copy/paste a generic message to anyone unhappy and move on. So...you did it! Won't be back and will definitely sway others away from this dealership. read more

Purchased a 2010 Dodge Ram from this dealership with the following experience: Got pre-approval before arrival from Westlake Financial, which the dealership is partnered with, only to find out that the "numbers are just made up". I was then counter offered a ridiculous car loan option in return, doubling the APR from the pre-approval (13%), 3 more years term, and going from a $2,000 trade in to a $250 trade in (insultingly low for a trade-in that had less miles than the vehicle it was being traded in for). After I made them fully aware that this was unacceptable, was essentially bullied into continuing the process of the purchase from multiple salesman. And trust me, I'm now fully aware I should have just walked away at that point. After we worked out finances to a much better rate and term, even compared to the pre-approval (With the help of a close friend as a cosigner and his awesome bank's lending team), finally started getting everything ready to close on the vehicle. The only issue I had with vehicle at this time was a cracked windshield from side to side. I was guaranteed by multiple staff members that the windshield would be replaced by the dealership, even after purchase, since it's a safety item and usually something a dealership would not sell without doing in the first place. After closing the deal, found out from the salesman, Tyler Erkman, that not only was the windshield cracked, but they never actually inspected the vehicle ever (which would have been nice to know before I bought the vehicle all the way). That means they never did their multi-point inspection like they were all so proud of exclaiming to potential customers looking at vehicles. After hearing this, took it immediately to a trusted mechanic, only to have a $2,000 repair bill after 2 days due to bad CV axles, practically no shock absorbers in the rear, and metal on metal pads in the rear. I would also like to point out that they never called back to replace the windshield that they promised multiple times to replace. So, at the end of the day, got a truck with $2.5k worth of repairs within the first 2 weeks of ownership, and ghosted from the dealership, even after multiple times trying to get a hold of the salesman/staff on the windshield and safety inspection they should have done. Am I at fault for a lot of this? I would say yes, because I should have had the vehicle inspected before buying the vehicle and had a pre-approval from a actual reputable bank first, however the dealership fell back on their promise to inspect every vehicle for safety issues and to replace the windshield that made the vehicle essentially illegal to drive for the first 2 weeks of ownership. In conclusion, if you do find a vehicle that you really want at this dealership, have it inspected at a third party reputable mechanic shop first to make sure that you're not buying a vehicle that's going to need a lot of repairs right out of the gate. And have them do all of the work that they promised to do before you sign the paperwork, because they will not keep their promises. read more

I bought a truck from these guys and not even 100 miles later it won't run nor idle.i put 3 thousand dollars worth of parts in it trying to fix it and it still won't work 38k down the drain they say they are "fixing" but keep throwing random parts at it I have been out of a truck for 7 days with no call or update. I went to check on my truck and have had over 500 dollars of items stolen out of it and they continue to tell me they don't have time to go over the footage. What a joke do not buy from these scam artists. read more

I bought a 2017 Chevy camero from these guys about a month ago and all was good until about three weeks ago when they called me and told me they needed the car back for a couple days to do an update. All of a sudden I'm driving down the highway and the back tire blows!!! I'm on I 70 and the traffic is horrible, and I almost died and wrecked. I took the back tire off and BOTH tires are from 2009 and the inside is worn all the way to the wires!!!! I called them and told them about it and they told me that they don't know what to tell me!!! They switched the tires out at the quote update.... They said I was screwed and when I threatened them with court they hung up! The Problem is the tires are offset and worth about 1500 bucks! I don't have that money and they lied and stole the tires right out from under me. Im trying to find a probono lawyer to fight my case. I'm going to sue they're asses off!!! Don't ever buy a car from these guys, you could end up dead on the side of the highway. They said it was inspected and bought as is, my pops is on that loan too!!! It's a horrible situation read more

They pretty much sold us a broken ass truck then told us it was our problem after they said they would fix it. They will be hearing from a attorney very soon. From a shock popping off with livestock in the back to massive electrical issues. I will slam them on every Platform possible. read more

Worst experience buying a car I've had! Took them 2 weeks to replace a window. Went to pick the car up and they didn't wash the car! The inside detailing was awful! Who ever detailed it used the same rag to clean everything, including the windows! They left a slimey film all over the leather seats, gages, and console! To top it off, the car was so low on fuel, when I started it, it was sputtering! I refused to get stranded, they so generously, put a 1/4 tank of gas in it. Never been treated so poorly! I will NEVER PURCHASE another vehicle from them! Dodge has definitely earned a lifetime customer! Cars have always been top notch clean when I picked them up and.....a full tank of gas!! read more

Took my son in to see about getting a vehicle and financing as he has had some problems in the past. David, the floor manager was so very helpful! He worked extra hard to try to get my son a good car and the financing he needed. It took awhile but he managed to get my son approved for a beautiful 2019 Ford Fiesta. He was so helpful, polite, professional and made this happen for my son so I am extremely grateful! Louis was also so very kind and helpful. Everyone we talked with there treated us with respect and went above and beyond to get this done. So thank you so very much for everything! I would recommend going here to get a car! read more

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This was the BEST car buying experience I have ever had! Tran was NOT pushy and listened to what I wanted in a car. He & Luke had me in a car and out the door in a couple of hours. The prices & selection was great! I will be recommending Grand Valley Auto to friends and family. read more

This only gets one star because zero isn't an option. I highly recommend you go somewhere... anywhere else. Brad was downright rude and unprofessional. Hopefully they have other, better salesmen employed but he was wretched. In my car buying experience salesmen want to make the sale so they are respectful and kind, not Brad! After showing us what must have been the WORST truck in the lot, proceeds to ask if, with offering nothing for our trade in, we would still take it. Umm no it had numerous issues which were "just the tires." Brad should go get a job at Dominos... if even they would hire him. read more

This was the best car buying experience I've had. Jordan made me feel comfortable, and the whole process was quick and easy. They hooked me up with an incredible car when nobody else would... I would highly recommend him to anyone. read more

Matt was great and extr helpful in purchasing our family car! Very satisfied with the customer service and efficiency of this dealership. Highly recommend ! read more

Grand valley auto went above and beyond for my family and I. Hank and Marty did amazing. Samantha in finance was a delight. They will have my business for the foreseeable future read more

Lemon lot! 1 star only because I had to. My son got a truck there that would lock up and die on him. Got screwed out of over 4000.00 just to get out of it! read more

Hands down the worst experience I've ever had buying a vehicle. The whole sales team are lying snakes. I recommend everyone to go somewhere else. read more

I went here to try and get financed for a truck. Basically they told me I could only get financed for a chevy suburban with 186k miles on it or a 2013 Hyundai hatchback. I'm not buying it. They didn't have any prices listed on any of the vehicles in the lot and when I asked them how much the hatchback was, the number they gave me was $3k above retail value. Ken, the sales rep that was 'helping' me was extremely pushy and very back and forth with what he said he could offer. On top of all of that they ran my credit against so many banks that it made one of my scores drop over 100 points. I will never buy from here. read more

They will post is sold super quick and stick every kind of sticker and tag cover on it but trust me it won't run right and when u try for months to get it resolved you've already scrapped the over priced pos. read more

Literally the worst experience possible. Stay away, the lack of concern for people is ridiculous! Went there to purchase an older Nissan xterra, after lots of guarantees that the vehicle had been fully inspected and would pass emissions, AND an approval to finance the vehicle. during the buying process they add 1k worth of fees, and were upset about valuing their advertised discount. ONE DAY after the purchase the vehicles upper control arm snapped and rendered the vehicle un-drivable. we went back and asked them about it and they told us we were out of luck. then 3 weeks later they call to inform us that the loan wasn't going to go through, even though we had already been approved. Then we were informed that the man we had been working with had been fired and we would work with someone completely new now when the previous salesman had promised to fix the upper control arm. Then, they told us we either had to pay 4k (the cars worth) to get out of the lease, or we had to give them an extra 1k that second in order to finance it in house. not only that, but they were not going to cover anything on the car because it had no warranty and instead were going to add the fee to fix the car onto our contract. one month later we find out that the vehicle will not pass emissions and has over 1.5k worth of damages that need immediate fixing. I could not imagine a worse experience. read more

Not very nice and not very helpful want you to pay sticker price on there cars it's a joke.

I just bought my very first car from Grand Valley Auto and it was by far a five star experience! The staff is awesome to work with and are all very flexible and understanding. I wouldn't have wanted to go anywhere else. read more

I had a fairly smooth transaction with Grand Valley Auto. I searched their online inventory, contacted the dealer, applied for financing online, and picked up the vehicle the next day. There was a slight hiccup in the numbers when I picked up the car the next day but they fixed things to my satisfaction. I had a hard time getting approved at new car dealerships so this was pretty painless as far as buying a car goes. read more

JD is the man! I love the low pressure environment. I really felt that he wanted to put me in my next dream car and not sell me a piece of crap. A lot of times salesmen just say the right things to get you in a car. I felt like I could actually trust the things JD was saying to me read more

I visited their new location in Lakewood in early August. The dealer was dishonest. Before I made the long drive to the dealership, I asked whether the car (a 2015 Mazda3) had been in an accident. It was an extremely low mileage car for quite a low price, so I was wondering what the catch was. I was told that the car had not been in an accident. However, when I took the car to my mechanic they showed me that it was obvious to them the car had been in a very bad accident. My mechanic told me to "run not walk" away from this car. So, I didn't purchase the car. However, I did waste the better part of my Saturday driving back and forth from the dealership and getting the car checked out. read more

The only thing I have to say is buyer BEWARE !!!!! Worst deal I ever made I bought a 2007 Nissan Frontier a real piece of junk. Requested to have vehicle financed through my credit union and was told they only dealt with a different credit union.. Have had the truck for only 6 months now and had to invest well over $600.00 dollars into it and still not running right yet. Took a real bath with this deal I'd never recommend this dealer to anyone. Do STAY AWAY from this outfit they'll take your money and laugh all the way to the bank. DO NOT trust any of them... read more

My daughter, who lives in Grand Junction, went in on a Friday to purchase a truck. She filled out the application and called me as I said I would co-sign for her to help her out. All day Friday, we didn't hear anything, same thing Saturday. We both called on Monday and we were told we would get a call back. No calls by 5 so I called again and they couldn't give me an answer. I called again on Tuesday and was told the salesman was off and that another salesman would handle it. I talked to her and she said she would call me back. Guess what, no call! I called again and asked for the Sales Manager. He said he didn't have an answer from the bank and that he would look into it and call me right back. Again, no call! At 5:30 we got tired of waiting so my daughter drove down there and was told they sold the truck! No calls whatsoever, no heads up, nothing!!! The salesman told her the bank wouldn't give her a loan because the 2001 truck was too old. Not once did anyone every call either of us back to tell us this. We already had alternate financing approved through my bank in Montana, she had cash down in her pocket, which they never asked for, and she had her heart set on that truck. I highly recommend steering clear of this place as they obviously don't care about their customers enough to even call them back. I'm the sales and finance Manager of a dealership in Montana and we have never treated our customers like this! read more

03-10-18 I purchased a 2004 Mustang Mach one it had a clean Carfax showing no accidents and three owners after purchasing the vehicle for cash brought the vehicle home because of some brake noise Jack the vehicle up and found radiator core support radiator and brake lines going to the antilock brakes all broken severely damaged I tried to get a refund of my purchase from the dealer and was told I could not do that even though I came back to the dealership only an hour after driving off the lot today my shifter felt sloppy so I took the boot off and found that the shifter lever was held on by two hose clamps Whatever you do do not purchase a vehicle from this dealership they are con artists and will rip you off every chance they get read more

We bought a our van after they moved to their new location on colfax ave. It was a relaxing car buying experience. I have had not so good experiences with other dealers and ended up hating the car because of the car buying experience! I like my van they sold me, and they were not pushy salesman. I would recommend them to anyone buying a car! read more

This is a terrible place. You spend 14k dollars a week later something goes wrong and they say to bad. They should just merge with Carville's and rebrand as the "ethic-less-r-us used car dealership, buy from us and we guarantee it will be a waste of your money!" I'm never buying from a used vehicle dealership in the Grand Valley again. read more

Lemon Lot for sure! Tried telling me a month and a half after I bought it that i was going to have to pay $1500 to get a problem fixed that I was having since I got the car. They knew about the problem and said they would fix it and it came back that I'd have to pay "half" which $1500 would cover that whole repair (I know for a fact). Then I took it to a few other shops and what they wanted to charge me for wasn't even the problem. I am now paying about $300 to fix what they wanted to charge me the $1500 for. I am a single mother of 2 kids and I was hoping they'd stick to their word and do what they said and they didn't. I will never shop here or recommended them to anyone. Terrible place to shop/ buy! Highly recommend you to shop elsewhere. read more

Shit company. Worse car buying experience ever. Car broke down twice in less than a year now the computer system failed and they refuse to do anything about it. The guy told me on the phone at least you got to drive it for a year before it broke down like he was surprised it ran that long. Now i am stuck making my car payment for the next 4 year with a car the needs more in repairs then the car is even worth. Fuck you Gva read more