I had a fromt wheel alignment done at Hamm's tires off Carroll st dallas on like the 07/ of…read moreOctober 2023. then I had an emergency situation had to get my Lower Control Arms replaced and a motor mount nut had been missing so the hard impact sound of the nut missing , I thought I needed new Struts bought those too. I took my parts to Texas Tire and Auto Repair they put them on, I was pleased as punch, but they said next thing to take care of as quickly as possible is the CV Axles the boots are starting to leak, but the next day Sunday the 15 th ,metal on metal sound was progessively worsened. I got my car to the 11 miles rowing range that my car insurance covers because of what I was told by the mechanic about the CVAxle connects to the transmission and it was about to go out. Had to wait hours for tow, got it to the same place because I had also called a mechanic who Was working on a Sunday what should I do, he suggested I take it back in case it was a neglige nt thing on th mechanics fault. My friend and I move lots of heavy valuables off and out of car so it can be left there on the parking lot of the mech. shop overnight ( bad area). Having to find place to stay and then big ordeal to get dropped off early so they could get to work on time I wait for hours for shop to open. The sound was from them not leaving theDust Cover in right place to not fall down and start scratching loudly, was 't even the CVAxle like the mechanic said. Which I also realzing my brand new front end alignment had been thronwn off during the repair from Saturday. So I explaimed to them I will be back for them to repair my car. All week my car pulling hard to the right from their negligent shabby work, I just came from Texas Tire and Auto Repair they argueed that it was not their responsibility to correct the Front End Alignment . They costed so much money and were negligent, as if they we not certified mech's. And get this since I was able to get this done on a late am Friday , no other people were there for repairs. They all stood around all 5 mechanics and not one of them spoke up during the 8 minute arguement that they should have returned my car to me atleast as good as the way I had left it with them + gained mechanics labor wages from two times in 5 days. Not one of these guys said," You know your right, if someome had borrowed something or used something of mine and it came back in bad shape they would have to pay." Not one of them live by good honest standard , or even know right from wrong. Super, Shabby quality work because a real mechanic doesn't cause so many problems trying to get things fixed. First, the Front end alignment they ruined, then telling me the Cvaxle was going out but left the dust cover to make such noise that it caused the tow truck to get invovled, then that they would correct the alignment they ruined afterwards , all of which all the blessing getting to have my patron monies by chanse I was in S Dallas instead of Allen Tx were I had had to go back down to to see if the sounds of metal sckratchs were due to their negligence and because I new they already needed to get on the level with me. DO NOT GO THERE. I ALSO HAD OTHER WORK FOR THEM THEY COULD HAVE DONE BEFORE I LEFT TODAY BUT I SAID TO MYSELF IF THEY DONT GET ON THE LEVEL AND ALIGN MY CAR EVEN AFTER ALL THE OTHER STUFF THEY HAD CAUSED THEN THEY WILL NOT GET TO HAVE MY MONEY. I ALSO TOLD THEM , GOD, KNOWS WHAT YOU ARE DOING, EVEN IF THERE IS HONOR AMONG THEIVES AND , ALL TRUTH IS HUSH-HUSH. I WILL TELL HIM MYSELF, BUT NOT TO WORRY HE WAS WATCHING EVERYTHING ANYWAY, Holy scriptures verse. " Behold, his own eyes beholding his own eyes , examing the hearts of man ." " God, who is all knowing." They seem way too busy at that shop , such low income area , too many people possibly getting took like this. Isnt that what bad intentions people do...? Make themselves readily available to take in this way whenever they can? Oh, yeah, and when I had left about 1:00 ish today they literally had basically not much to do after I had asked them to adjust their ruining my alignment out of all 4 out of 5, I think one rolled a tire out to someone . They had all the time in the world to just. - Do what Is Right.

They wouldn't fix my compressor after THEY didn't install it right…read more.. they are rude and they will make you wait hours And say it's YOUR fault. Horrible customer service and not professional. Just for these texas auto tire people to fix my compressor they made me pay around $750 just for a hour and a half to install (they said it was "for labor") when it takes really only 30 minutes to install it if you know what you're doing. (It's basically just two bolts) My $400 compressor went out a few months after THEY installed it. So I ended up going to several places and they said it was the people who installed it wrong (these fools of mechanics that will cuss you out if you say one thing they do not agree with) So I went back to this place, told them the issue and they straight up said it was my fault ....but every PROFESSIONAL A1 mechanics I went to trying to get my A/C fixed said it was these clowns because they did not install it right so it weakened over time. So after explaining to Adham (I think he is the owner at this point of this place being ran like a circus who know who the owner/manager is) he continued to get in my face and say it is my fault. I stood there and just begged him to fix it because at this point I was desperate.... He said he will fix it with no explanation and told me to wait in the waiting room. i waited 9am-4pm there.... Every hour I would ask adham when can he fix it he kept walking away and dealing with other customers even though I had been there for hours. at 3pm Adam finally said he will start to work on it so I'm excited. At 4 I'm exhausted and I'm getting frustrated and I say "hey I know you're busy but I've been here all day" And he got in my face screamed he's not going to do it today. So I left. the next day I went to this shop (one last time) because I was desperate to just get it done for free Because I expected it to be free since THEY did not install it right and damaged my damn nearly $500 compressor. As soon as they started working on it they said they would not do it for free and it is my fault. after explaining to them how they installed it wrong ; (did not use compressor oil and did not tighten it enough) because If you didn't know compressors are suppose to last for at LEAST A year to a few years. And mine was brand new $500 from advanced auto parts. Horrible experience. I went down the road to -mardini quick tire- (a different shop) and the men there were very sweet they helped me in less than a hour get my ac running cold again in this 108 degree weather! Wouldn't recommend this place to any living soul.

I have been bringing my cars to this oil shop for years. So much so that I got my fiancé to trust…read moreme with bringing it here also. But that has to end because of my current experience with them. I take my car like clockwork every three months. But on the last couple of time, I noticed that my oil change light was coming on sooner than it should. My fiancé was having the same experience. We decided to have it checked out by a third party mechanic and they informed us that the oil cap had been put on to tight for both vehicles. When I called National Quick Lube they informed me that the car was leaking oil before that and did not tell me this was happening. I am not understanding how that could be for both vehicles when we never had an issue before this last oil change. And that seems to be a bit coincidental that both vehicles would have the same issue after coming to your shop. I was a loyal customer, but no more.

Needed my state inspection done , and these guys got the job done quickly. Tris is a small…read morelocation that could be easy to miss so slow your speed . Located off Hampton , right behind the neighborhood Walmart . The waiting area is super small with just a few chairs and a 30 inch television . The staff is welcoming and friendly . Super smooth process over here.

I brought my 2020 Toyota Camry to Highlands Auto Center after the check engine light came on and…read morethe car started running rough. I had already taken it somewhere else and was told I might be looking at a pretty expensive repair, so I wanted a second opinion before doing anything. Chris and the team at Highlands took the time to properly diagnose it and found that the issue wasn't nearly as serious as I had originally been told. They explained what was actually wrong, showed me what needed to be done, and gave me the price before starting any work. They were able to get the car fixed and back to me the same day. What I appreciated most was that I never felt pressured into doing anything unnecessary. Everyone was straightforward, professional, and easy to work with. I'll definitely be bringing my Camry back to Highlands whenever it needs service.

The customer service and actual service (as far as I can tell) at Highlands Auto Center is very…read moregood. They are very much on the pricey side. If you can handle a little lower level of customer service, you can probably save 15 - 20%.

I take my car here anytime something is wrong with it. I made the mistake of taking it somewhere…read moreelse when i moved and everything went south. I ended up taking it here and they fixed it right up no problems and very quickly all the employees are very nice i won't ever take my cars somewhere else and tell everyone i know that if they're having car problems this is an amazing place to go! They are also very affordable and have different payment options if you need to do payments.

these guys were a God send for me. after not having much success with finding the problem with my…read more2016 bmw x6..mr ray and his crew located the issue and fix my hoopty within a very affordable price range...saving me perhaps thousands of dollars if I had taken it the the stealership, I mean dealership...thx guys keep up the good work and success will always be at the door

Don't let the outside appearance fool you. This shop is extremely professional and knowledgeable. I…read morewas greeted by Hozan, and taken care of extremely fast. The prices are no comparison to other shops I've been to in the White Rock Lake area. I just moved from Maryland and can officially say I have found my " go-to" shop in the DFW area. I got both of my cars state inspected. I was so impressed with their customer service! I also didn't feel like they were trying to hustle me or push me into a corner with a mysterious issue. 1) I also got my tire rotated and balanced 2) Breaks and rotators replaced 3) fixed my headlight issue I am extremely satisfied with their work and will be returning !! I highly recommend this awesome shop !!

I strongly advise against visiting this establishment. I had new tires, front rotors, and brake…read morepads installed here less than a year ago, only to discover recently that the rotors and pads were never actually replaced, despite me paying for the parts and labor. I am now forced to pay for these essential repairs all over again after just 8 months. A business's integrity is paramount, and this place demonstrates a severe lack thereof. Please consider this a warning.

The first auto repair shop i have found with integrity! Christian values and always respectful even…read morewhen they are busy.

Mom had been taking her grand marquis to them for few years for just the oil change service, these…read morecars are extremely reliable, had around 80k miles on it, after last oil change and after 2nd engine start check engine light came on and had a strange "rattle" under the car, took it back to progressive and explained that never had light on before, owner had codes cleared mom went home but next day light returns and owner tells her she just needs to drive it and it will go out. I am a retired mechanic of 70 yrs old but I still have my own tools and started finding problems after their service work, first the rattle - they had lifted her car on the rear catalytic converters and partially crushed the interior membranes on both sides of car, next problem - check engine light - scan revealed issue with EVAP system which the issue was found to be 2 wires inside a rear wiring harness way above fuel tank and not exposed to external damage were cleanly cut with dikes that had left tool imprints on the wire. After repairing what these people destroyed purposely and them deliberately causing repairs to be needed, I believe they're in business to cause cars to need repairs for their own benefit ie even other shops are aware of progressive auto care's practices and they've reported to customers to be warned. I can see why they're not involved with the BBB, folks these people are dangerous and give real mechanics a bad overview. Just think about it owner is protrayes himself as a true Christian man, truth be known is wolf in a sheep's clothing.

Don't even go to Firestone they'll break your bank and make you wait longer. Ask for Alex and he'll…read moreget you right !

If you are a woman, do not go to this shop alone. They will harass you, and do everything they can…read moreto take advantage of you in the process. They will try to force you into buying unnecessary services, gouge the prices on normal services, and then not complete the services you came to them for. Steer clear.