I told the lady how I wanted my hair, and she made sure by putting a mirror behind me to show the front mirror that it was exactly the way I wanted it and I'm a senior so I got a senior discount‍ read more

i usually come here and they do me right (i have long hair and they just have to cut it straight and slight very long layers) but this time i forgot to emphasize that i dont want the layers to start so high up and the person who did my hair this time went just crazy and kept cutting. worst part is that i wouldnt have even been mad about the outcome if she did that part correctly but she didnt even blend them i swear to god theres a jump in hair length like absolutely no blend at all :( idc about the money but my long hair is now short and not even pretty anymore bc of the sad excuse of layers. save yourself the trouble and just go to a salon if the haircut u want isn't just straight across. read more

I wanted to write this review to give others a little extra confidence in visiting Great Clips! I'll admit, I was initially nervous about going somewhere new for a haircut--especially with my long, thick hair (and after reading some reviews). But I ended up having a great experience! My hairdresser was amazing and went out of her way to make sure I felt comfortable the entire time. She checked in with me as she cut, making sure I was happy with the length and the style. After the initial cut, she even turned me around to confirm the length was exactly what I wanted before moving on to add layers and face-framing pieces. I left with my hair feeling fresh and healthy, with all those dead ends finally gone! read more

I had a bad customer service experience at Great Clips (1350 Mavin Road NE, Lacey, WA) with Hannah. Please excuse me if that name is misspelled. I called Great Clips to report the incident and requested a follow-up call with the location owner. No follow-up was ever made. My experience with other employees had been favorable up until this point. After years of going to this store, I now go to K's Family Barber which is only 1.5 miles away. They provide additional service at 30% less expense, and I have been able to walk right in with no wait. I am subtracting a star for Hannah's lack of professionalism, another for the lack of response from the company, and an additional one for the lack of value (higher price and less service). I'll leave one for the quality of the other employees, and one for the quality of haircut I got there for years. read more

I went to great clips in Lacey, WA, summer walk. The hair dresser is Anne and I want to warn you to NEVER let her touch your hair. I'm a woman and she shaved both sides of my head and the back of my head. She also pulled out hair on top of my head twice and yelled at me for saying ouch. She butchered my hair and laughed at me. read more

It was nice got right in I showed the hairdresser Sonny a pic of how I wanted my haircut. And she basically gave me a High and tight haircut that is not what I wanted she proceeded to tell me it was cute and that it will grow out. I was in shock and can't believe I paid for it and tipped her. When I got home it was worse than I thought she had done most of the cut with clippers. Uneven and just awful. I am just mortified. If you're in the military need a high and tight Haircut she's the girl you need but it won't be an even cut even though she does it with clippers she doesn't go back through and fix it to make sure it's all nice and right. Needless to say I will never go back there again! read more

Waited 1 hour for appointment. Was refused service because the stylist said "you're being grumpy." Very poor customer service. Stylist refused to give her name. (Wearing glasses, had dark hair ponytail.) This was on a Wednesday, at 3:28pm on August 2, 2023. read more

Shaylee or whatever her name is killed my hair, I told her I have curly hair and I wanted 2 or 3 inches off my hair but she cut my hair pretty much at ear level. My hair is lopsided, some parts are long, some short, she was talking about getting drinks after work. Unprofessional and the supervisor Heather could care less, she told me to come back so she can fix it, I will never go there again, there's nothing to do with my hair except for praying it grows fast and using a lot of hair clips. Don't come here, you might as well cut your own hair at home. If I could give this place 0 stars I would. read more

Parked alittle cricked infront of the store(just bought a brand new diesel) and the girl Ann came out yelling at us to move it mind you we were already by panda, and there was also another spot right next to us open, I went in and told her next time to let the proper people take care of it. She was a raging b**** and a absolute Karen. If your reading this know your place you don't work for the parking lot you work for great clips which by the way was completely empty and I see why XD tryd to add the video but won't let me read more

Really bad service at the Lacey WA Market Square salon, I had requested a 1/2 inch trim all over, with scissors, no razor or texurizing, Madison proceeded to section off the back portion of my hair, misted it with water and trimmed a bit of the underside, then she started blow drying my hair for the next 15-20 minutes (I did not ask for styling), then she started to texurize the bangs and I asked for just a cut straight across which she did but I needed to remind her to do the right side of my bangs too, then she was done. 3/4 of my had had not been cut at all. I asked to speak with the manager Megan and told her that all my hair had not been cut she essential told me I was lying, and when I showed the minimal amount of hair on the floor (swept up i would have literally been no more than a teaspoonful, i was so rattled I forgot to take a photo) she said they only take a little off at a time. I reiterated that most of my hair was completely untouched. I think Madison blow dried my hair so much to turn it under to make it look cut. I asked to speak with the manager in private but she told I could say whatever I wanted in front of Madison the hairstylist. I declined to have the manager cut it as she was obviously very agitated. I did not raise my voice or make a scene, I just wanted to be heard and the issue acknowleged. Megan the manager told me I was being rude and to leave the shop twice. At that point I walked out. The whole situation was traumatizing and I was shaking by the time I got home. I checked in the mirror and could easily see where the hair had been cut and where it had not, and it is very obvious that most of my hair had not been cut at all. I felt completely disrespected, not heard, absolutely gaslit, and treated in an appalling manner in a public salon. I have contacted customer service and plan to speak to the owner of the salon. Madison should not be cutting hair and Megan should absolutely not be in a management position read more

I get my haircut here about 6 times a year. Most of the stylists do a great job but some not so much. Compared to similar salons they are average to above average. Their prices are decent and they have a military discount which is a plus. I've never left Great Clips with a haircut that scared anyone so that's also a plus :) read more

Great Clips - Front entrance - Hair Salons Near Me - Lacey, Washington

Walked in on a Tuesday evening, not busy at all for a haircut. Was greeted sincerely and helped right away by Blayke! She did my hair and she did an incredible job. She let my bf sit in the chair next to us so he could watch, even suggested he be nearby so she can refer to the picture of the cut i wanted! That meamt alot to me, that she values the outcome and my expectations. I have thick asian/latina hair. It was long hair and I wanted it cut above my shoulders with some layers. She was very kind, patient, and GENTLE with my hair/scalp! She also went above and beyond to help get those pesky neck hairs, after a cut, off! I have never had someone cut my hair as polite, gentle, and spot on as Blayke. Great experience at this Lacey Great Clips location. Thankyou! read more

Worse fucking haircut in my life Vanessa is the worst at cutting hair my hair is Al in even and it's not even what I asked for I would of rather cut it myself read more

I just got a get haircut cut from Hannah. She did a freaking great job at a freaking great price!

The gal with the green hair cut my hair all uneven and was rude and I will never go back to that place ever again the back of my hair is like one inch long in one spot because I could tell she didn't like me she was just rude about any thing I tried to talk about then I finally said stop cause she was not trimming my hair to fix what was wrong with it she messed.it up more and then charged me twenty two buck for a trim and my hair is short but now I have to wait cause the back looks awful I cried she doesn't know how to cut hair or she is just flat a mean icky person to do what she did to my hair she needs to be fired period feel sorry for who ever get her read more

I'd give them a zero star if I could. Ever time I've come here they can't cut hair decently ever time. Also now went in and as I was putting my mask on they yelled at me about my mask. Come on people masks are done and getting lifted you want to be rude and crap over a mask. Fine I'll never give you business ever again. Do yourself a favor and go somewhere else. read more

Horrible experience!!!!! First time here, brought my sister in law and my mother in law. Both of the "hairstylists, didn't care to learned their name since we will not be coming back here, have a nasty attitude and must be mad at the word for whatever reason. Would not recommend this place for any reason. If I could give them zero stars I would. Suggestion if you going to be servicing people leave your attitude outside the door or get a different job whey you would not need to interact with the public. read more

I would like to post a positive review regarding Carina. She has done a fabulous haircut and advice on repairing the yellow in my hair.

What is the point of an online checkin system that has no advantage on your wait time. It takes longer to navigate the online checkin process than it does just to walk in and give them your name. Note to franchise owner: do you really want your checkin/floor sweeping guy chasing away half your business? He quoted outrageous wait times to everyone who came in - and most left. He quoted me 55 mins which in reality was 10 (since there were only 2 guys waiting and one hardly had any hair to cut! - I knew he had to be wrong.). Not to mention his snotty attitude!! read more

The lady who checked me in and cut my hair was extremely nice and did a wonderful job on my hair. She took the time and listened to what I wanted with my hair and executed it amazingly. She also took the time to get to know me and educated me on the products I used. I'm going to this location from now on!!! read more

Terrible! I called and said can I get a hair cut around 4:30 she said yes they close at 5:00 I got there at 4:45 she said she will call me I parked in front of the store directly 5:05 hit I walked up and she said sorry we were walking outside looking for you BULL shit she said we can not take you in and I didn't receive a phone call either all three girls were rude the manager better do something about this read more

Quick & convenient!!! Also my haircut turned out awesome!! Thank you so much! I will be back!

Had one good experience and one bad, so it's 2 stars. The first time I went, the guy who cut my hair did a good job. A couple days ago I went and it was not good at all. I ask for a #2 all over, every time I get my hair cut, for years now. Pretty easy I would think. Somehow, I got home this time with some not cut at all, some not so even, and overall it looked worse than if I had done it myself. There are cheaper places that do a better job. I would recommend you choose elsewhere for your next haircut. I won't be going back. read more

Love the online check in. I just use the app and show up at the time it says and boom I'm not sitting there waiting like the others. Fair pricing about the norm for the area, military get you a discount . I normally go in about once a month and even though there seems to be different people employed there each time I get decent cut. Will continue going just because of the ease of getting in. read more

Visiting from out of town and had an absolutely amazing experience. They were very considerate of all Covid rules and didn't sit anyone to close together. They listen to exactly what I wanted and I couldn't be happier! read more

Had a great time with Benjamin today. He took time to listen to me and my hair's needs and then even pulled out the straight razor (queue dramatic music - dun, dun dunnnnnnnnn) and trimmed the back of my neck. He's funny, talented and knows how to make me feel taken care of. Thanks Benjamin. read more

Horrible hair cut and the Lady didn't say a word to me. I go to Tumwater GC usually I sure and hell won't come back here@-

If you enjoy having a different barber Everytime you go in for a haircut, well then here you go. You can find better barbers elsewhere and better prices too. Don't waste your money here, go somewhere that's going to give you that personal attention and the cut that you deserve read more

They got us in quickly, decent prices. They also did a great job on my squirmy two year olds hair. I did have to trim a spot they missed but all And all pretty good, I'll go back :) read more

Love this location, people are all so friendly and helpful. I had originally gone to see Akeasa ( sp? ) at a different location but she moved to this one. It took two years to find her but I finally did! She is wonderful! And if she is unavailable Drake is awesome extremely personable and quick with quality work. I will continue attending this location every two weeks ! They remember your name and details about your family, really makes you feel at home when you sit in the chair. You feel welcome, like your family. read more

Worst haircut I ever had, but I guess I should thank them for a valuable lesson: go to a real barber.

Sunday at noon and two people cutting hair with five people waiting. It is not hard to analyze the previous week's sales and make a schedule. The issue might also be having someone just to check people in then sit down. Not a really efficient use of payroll. read more

As soon as my husband, son and I walked in they greeted us and checked us in, all with a smile. They realized we were with an infant and knew we would need to take turns getting our hair cut. My hairstylist was Danica and she was very nice, friendly and professional. She cut my hair nicely too. At the end she gave me a coupon for my next visit and told us about their app so we can check in and see if there is any wait. Super service and great hair cut, we'll be back. read more

I am a huge fan of the walk-in, quick, cheap hair cut when I need some TLC for my damaged ends. I've been to several Great Clips in the area, but have never left as pleased as I was today. My hair is upper to mid back in length which I try to keep trimmed every 8 weeks or so. My hair has several long layers that have been poorly blended and never properly evened. Well, thanks to Justine, that all changed today. She meticulously went through each layer, blended them, and evened up the layers on my crown. She is fabulous!!!!! She didn't go scissor crazy and cut more than I needed. She was also very professional and nice. If you're ever needing an excellent cut from a skilled stylist, please ask for Justine. read more

What part about skin on the sides makes them think I want a number 2 on the damn side of my head? Skin, On, The, Side! It isn't a wild demand. A damn fade, skin on the sides with finger length on top. For Effin sake! Went to Sports Clips to get it fixed. Thanks for nothing. No sense in checking in online. read more

Easy check in with a smile. Excellent cut at a great price. Would go see Masha again.

While the service at this location is fine, the online check in function does not give you a fair estimate resulting in either waiting a fair amount longer or having to reschedule your haircut. The whole point of having this option is to reduce wait time and improve efficiency, which it unfortunately does not. read more

These people aren't barbers. I'm almost in tears right now. Just say you don't know how to cut the style I'm asking for.

I came to this salon for a wash and style. Style meaning blow dry and flat iron. I have never left a salon so unhappy and worried about the possible damage to my hair. The beautician never once ran a brush through my long hair, blew dry it with her fingers only, and has absolutely NO skill in using a flat iron properly. She applied some sort of product in my hair after it was dry that left my hair completely flat and having no body at all. My hair feels so dry and brittle. Perhaps what I am feeling is burned hair and will have to see my own stylist when I return home. I would NEVER return to this salon and it has discouraged me from ever trying another Great Clips. read more

I originally went to the shop in Yelm but they kept butchering my head so I tried this one instead. While my cuts are never exactly the same, I am alright with that because they still look good and the stylists are always very nice. read more