Their pet/urine treatment didn't resolve the issue even after repetitive treatments. Still smellsread more

Had five rooms cleaned two weeks ago. When the Master Bedroom dried, four long swaths of soil had…read morebeen left behind, and the technician missed several places that needed attention. I first emailed Don the owner and got no reply. I eventually called and was chastised for emailing (which he apparently does not check). Don and I discussed today as a day that would work for remediation. I had the distinct impression he was going to come. He had me text photos of the problem, which he agreed was not right. Yesterday Don called and left VM asking what it was they were supposed to do for me, as he could not recall, and to verify the time. I texted him this morning indicating the texted photos I'd sent previously, which were on the message thread, signed my name and wrote unhappy customer under my name. Don immediately called back and demanded to know if I'd texted him and why would I have done that? Why would I have written something like that? I responded that it was because he had left VM asking what it was they were supposed to do. Don stated that what I had said (unhappy customer) was "over the top". This call was rude and unpleasant from his end. Unhappy customer is about ME. I get to describe myself any way I choose, regardless of him thinking it's over the top or milk toast. The technician came and re-cleaned the room I had complained about. Hopefully this ends any contact I have with this company.

They pulled back my carpet to fix a squeak - it still squeaks. Upon replacing the carpet the…read morebaseboards were damaged. I live in a new build- my baseboards were pristine. They pulled back roughly one half of the carpet in the room. All around that permitter there are scuff marks and dings, whereas there are none along the rest of the room. This is clear evidence that they caused this damage. I've tried to reach out to the developer who contracted their work as it was done under warranty multiple times since work was done. They forward the issue to JC carpet, I hear nothing back. JC carpet hasn't reached out to fix anything or even address the issues. I sent an email last night- with all involved CCd. I've heard nothing back. I wouldn't do business with this company if you paid me. I actually cancelled my own- non warranty scheduled work with them and asked my developer to allow me to work with someone else and was denied due to horrible office staff customer service (only one staff member set this experience though- the rest I spoke too were great). Also they aren't currently licensed. They shouldn't even be performing work.

The techs here were very professional and communicative as to what needed to be done. The price was…read moreaffordable too! Plus got the job done in a timely manner. My carpets look great!

We have used Quick &Clean twice in our home, once to deep clean our carpets and couches and once to…read moreclean a couch that had been thrown up on and had pen on it. The technician, Erick Daza, was prompt and very thorough. He explained the process (I wanted my couch "sealed"). When he was done, Erick gave us some tips and told us we could call Quick & Clean if we had questions in the future about spills or stains on our couch/carpet. He made me feel like he wasn't trying to get me to pay for a service I may not need - there were things I could try before I needed to call Quick & Clean. I highly recommend Quick & Clean for couch and carpet cleaning services, especially any pet stains.

When I thought my carpet was hopeless because of our two cats, Quick&Clean Carpet Cleaning came to…read morethe rescue! We are so happy with our carpets. They were amazingly free of stains and completely dry (in less than 12 hours)!! Darcie and Eric are so knowlegeable and helpful! We couldn't be more grateful! They share great tips each month in a newsletter that includes coupons. We've used other carpet cleaning companies, but we only use Quick&Clean now and will use no others. Darcie is exceptionally credible, knowledgeable, and ethical. Eric is thorough, and effective in cleaning difficult stains. So impressive. You will be glad you called Quicj&Clean for your carpet cleaning needs!

I stumbled across PDX carpet cleaning after another carpet cleaning company stood me up. I had a…read morevery specific time I needed to have the carpet cleaned and PDX carpet was able to accommodate me. Saul (I'm hoping I got the name right) was friendly got right to work and was in and out. I was moving into a house we just purchased and the prior owner had left us a few pet stains as a parting gift. But all that PDX carpet was able to remove (thank goodness)! I'm happy I ended up using PDX carpet. The pricing is competitive, call them before buying any voucher, they may be running a better special. The icing on the cake: I also got a free little bottle of stain remover as a gift.

After being stood up from a different company multiple times, Hussain swept in and saved the day!…read moreWe needed our carpets done like yesterday since we are renting the place and he showed up on very little notice from our part and returned our carpets to better shape than when we moved in. All of my concerns were met with an understanding concern back, it is not everyday that you get service like that. So thank you for your service, Hussain, we now have a friend who's in the carpet cleaning industry :-)

My condo has two bedrooms. I am preparing it for sale. Carpet had some stains…read more Jordan and Marquis came as agreed. They were friendly and pleasant. They moved through the cleaning process quickly. They clearly knew just what to do When they finished, the carpets were spotless. I was.very pleased Everyone at the company did exactly what they said they would do. The woman who made the appointment and the men who did the work were great. I could not have asked for anything better. I recommend this company very much

Phoned last week and after a couple of rounds of phone tag we scheduled a cleaning through Shane…read more Jordan arrived the next morning ten minutes early (yeah). He pulled his big box truck up our driveway and proceeded to do an outstanding job of cleaning our heavily trafficked family room Berber and our 15 carpeted stairs. Everything looks great! Be sure and buy the YELP coupon: $30.00 for $60.00 coupon.

Update: for $32.00, we rented a rug doctor machine from Home Depot and cleaned the carpet and couch…read moreourselves with some carpet and upholstery solution we already had in the house. Everything looks great and we will do this again the next time something needs to be cleaned. So tired of these 'bait and switch' maneuvers - either give an accurate quote over the phone and stick with it, or you will lose business.

I hired Sweets Chem-Dry to clean three area rugs and two runners, specifically because they…read moreguaranteed the complete removal of pet urine odor. They emphasized that their offsite cleaning process would achieve results other companies couldn't deliver with onsite cleanings, so I paid a premium for their service. Unfortunately, I'm deeply disappointed with the outcome. The rugs were picked up and returned several weeks later, still damp and--most importantly--still smelling of urine. I waited until they fully dried, but the odor remained. When I contacted the company, they offered to re-clean them. I agreed, though this meant another lengthy wait and dealing with pick-up and drop-off again. The second time, the rugs were dry upon return, but still smelled strongly of urine--now mixed with an overpowering fragrance from the cleaning solution that was so intense it caused headaches in my household. I asked to speak with a manager, and Rob informed me they don't offer refunds, but could clean the rugs again. At this point, the rugs had already been gone for over two months, and I had no confidence a third cleaning would fix the issue. I declined and asked again for a refund due to their failure to meet the original guarantee. Rob said he'd look into making an exception and follow up with me. That was over two weeks ago, and I haven't heard back. The rugs have now been in my home for several weeks, and they still smell like urine covered by heavy fragrance. I feel let down not only by the poor results, but also by the lack of follow-through from management. I would not recommend Sweets Chem-Dry if you're looking for reliable odor removal or responsive customer service. They did not meet their guarantee, and their process caused more frustration than resolution.

Thank you for the superb carpet cleaning once again! We have been customers since first finding…read moreyour company in the 90s and never experience any problems. Not with your top-notch employees, the scheduling of the work, the quality of the job done, or the friendliness and professionalism of your employees. Our carpets turned out beautiful, dried quickly, and our dog, Mojo, loved B.J. Thank you again to all and we will see you next time!

Chem-Dry charged me for professional carpet cleaning and three gallons of its specialized P.U.R.T…read more urine treatment for a tiny 10-by-10-foot bedroom. The result? The carpet looked dirtier, the urine odor was completely unchanged, and the company's customer service was every bit as ineffective as the cleaning. The technician initially claimed that this approximately 100-square-foot room needed six gallons of P.U.R.T. I reluctantly paid for three gallons because of the excessive added cost. Despite this supposedly substantial treatment, there was not even a minimal reduction in odor after the carpet had fully dried. When I called to report the failed service, the representative's response was essentially that the technician was experienced, so there was nothing they were willing to do. She promised to speak with him and call me back. She never did. Chem-Dry then stopped answering and returning my calls entirely. Since Chem-Dry apparently had no interest in either fixing the problem or standing behind its work, I purchased my own product and treated the room myself. Approximately one gallon of Rocco & Roxie eliminated the odor that three gallons of Chem-Dry's expensive "professional" treatment had failed to improve at all. So, to summarize: Chem-Dry left my carpet looking worse, failed to reduce the odor, sold me an extraordinary amount of treatment for a very small room, ignored my complaint, broke its promise to follow up, and left me to pay more money and do the job myself. The only thing Chem-Dry successfully removed was money from my bank account. I would not recommend this company to anyone who expects clean carpet, effective odor treatment, responsive customer service, or accountability when the service fails.

I am very unhappy with the cleaning of my folder since they left it just as dirty and the work was…read moredone to do it the person who was in charge of cleaning did it just to get out of work quickly.

My apartment was flooded last week and the manager asked them to come with masks and booties…read more Their employee arrived without a mask or booties on. When I asked him if he had a mask, he looked annoyed and said he didn't have any masks. I said that he needed to wear a mask and he started saying "you want me to cancel the appointment?" to which I said no, you need to wear a mask. I told him to call management and he said he had been but they're not answering. He kept saying he was going to cancel the cleaning and walked away. I followed him down the hallway and said that if he cancelled my cleaning I would give him a bad review and be pissed! He went to the manager's office which was empty because it was the lunch hour and he called his boss. I don't know what the boss said but the guy then went out to his vehicle and pulled out a box of masks. He came back and I let him in the door and he started putting the mask on to which I asked him to please don't put the mask on until you're at my door because he was getting it contaminated to then blow that contamination into my apartment which defeats the purpose I need due to my bad health. I said that now that he had a mask he could do the cleaning and that they would need to move their van to the other side of the building to access my apartment and I kept asking him to please take the mask off until he gets to my apartment. He called his boss and held out the phone to me to talk to his boss, which I didn't understand why and I asked again for him to please take the mask off until he got to my apartment. He hung up the phone and said he would drive around. He never drove around. I called the company and asked to speak to a manager and he said he was. He asked if they could came back to which I said I don't need that stress or reschedule which I said he would need to talk to management about. I attempted to explain what happened but he kept interrupting me saying he told his employee to wear a mask and booties and not to write a bad review and people have bad days and on and on to the point where he wouldn't listen to any feedback on his employees inappropriate behavior. It was clear to me that his employee felt that I didn't need to bother him about wearing a mask and I'm confident he understood me because I kept pointing to my own mask that I was wearing when I told him he needed to wear a mask. I'm getting sick and tired of these guys who feel like it's such a huge deal to wear a mask inside my apartment; so sorry to have a crappy immune system!