I rarely leave negative reviews, but the lack of communication from Critter Control has been…read moreextremely disappointing. This week alone, I have rearranged my schedule and waited at home on three separate days with little to no proactive communication. Every update has required me to reach out first, and when I do, I often feel like I'm inconveniencing the staff simply by asking for information. Considering the significant investment I've made and the service expectations outlined during the sales process and in the agreement, I expected a much higher level of professionalism. Clear communication, confirmed appointment times, and follow through should be standard, not something the customer has to chase down. I do want to recognize Brandon because he has been great when it comes to the actual service. He has been professional, knowledgeable, and thorough while at my home. My frustration is not with him. It's with the overall communication and scheduling process. I simply wish the communication from the office was as proactive and reliable as the service Brandon provides. The work itself may ultimately resolve the issue, but the overall customer experience has been frustrating. Clients should not have to repeatedly follow up just to find out if a technician is coming. I hope Critter Control improves its communication and customer service because the current experience has fallen well below my expectations.

I reached out to Critter Control due to some concerns I had in my attic. Unfortunately, my…read moreexperience ultimately came down to a lack of transparency and professionalism, especially when it came to the costs and work performed. I was told over the phone and on my invoice that my payment was the final payment, only to receive another invoice afterward. I also clearly declined the ongoing monthly treatment when it was offered, yet someone apparently came to my house afterward without any notice, and I was charged again. I've tried to address this directly by phone and email, but haven't been able to get a satisfactory response. I'm generally not someone who leaves negative reviews, but I felt it was worth sharing my experience so others can make their own informed decision before using the company.

Miguel and his team of technicians were very responsive and incredibly professional. Their work is…read morethorough and high quality. Highly recommend them!

Was a no-show for the first appointment, then was hours late for the two next appointments. Does…read morenot care, does not call to give you a heads-up either, even when they know they will not service your house on the appointed day.

We had rodents in our attic and contacted EWS. Guadalupe Martínez professionally sealed the attic,…read moreset the traps, and when it appeared that there was no more more activity up there, he returned, picked up the traps and sanitized the attic. We highly recommend Mr. Martinez. He is a true professional offering excellent service and good communication throughout the process!

We couldn't be more pleased with Elite Wildlife Services. Mark was Johnny-on-the-spot about getting…read moreto our house to assess and solve the problem, which I thought was rats in our attic. As it turned out, the main problem was probably not rats so much as it was a larger animal on the roof seeking an entry point to the attic. At any rate, Josh sealed off every possible entry point for any size animal from mice, rats and on up. We're pleased that our home is sealed from rodents and other wildlife, plus guaranteed for 1-year. I especially liked Josh keeping in touch with me as to his arrival times. He is a pleasant, personable, and organized young man who knows his job and got the job done within 10-12 days. My only negative comment is the price was a bit high, however, we're firm believers in "you get what you pay for," and the quality of their work is top-notch. Edward & Cynthia B. Houston, TX

We are second timers with Omega. Three years ago Jeff and team were called out and they did an…read moreamazing job of ridding us with roof rat. So this time we knew exactly whom to call. We knew these rats had been in the garage because of them eating through the dog food bag. Then we realized they were inside eating from his food bowl. What a mess. We called Omega and Jeff. AME out with his team, found some new access points due to construction and now we are rat free again (and the dog is no longer a free feeder!). The first time we tried to fix on our own. The second time we just picked up the phone and in no time.....problem solved

It's awesome when you actually call a company and they give you helpful advice without charging…read moreyour pocketbook - now, I'm a guaranteed customer. Called about a darling little orphaned baby raccoon in our vent. After speaking with Chris, he explained he was about 4-5 days out on the schedule. I asked for advice on catching it and Chris was super informative. We caught the adorable raccoon and took him to the wildlife center on old katy road. Thank you Chris!!!!! I'll always call Him Omega first for our future needs. Plus, Chris gave me so much insight on how raccoons live, are pack animals, have very high IQs, and are very clean. :)

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

We had squirrels in our attic and did not know it until the A/C was inspected. We got an…read moreimmediate return call and Urban Jungle came to our house, provided and plan, executed the plan, and we were impressed with his professionalism and courtesy. We give them a 10-10 being the best

We had a rat problem in our garage and contacted Jesus at Bridge Branch Services. He responded…read morequickly, and his pricing was very reasonable. He and Jose set traps, thoroughly inspected the property, and sealed all potential entry points around the garage and the entire house using wire mesh and foam. He also checked the attic and placed traps there as a precaution. After we emptied the garage, he returned to vacuum and disinfect all the affected areas. More recently, when we uncovered another area that needed attention, he promptly came back to clean and disinfect it as well. Jesus is extremely thorough, professional, reliable, and has a wonderful attitude and sense of humor, making an unpleasant situation much easier to deal with. We truly appreciate his attention to detail and commitment to doing the job right. We will definitely continue to use Bridge Branch Services for all of our pest control needs and highly recommend them.

I highly recommend this company. I was having an issue with rodents in my attic. I was able to…read moreobtain an appointment in less than 24 hours. He was timely and very professional. The treatment plan was extensive and with 2 follow up visits included. Great Job

I was referred to Hartz Pest Control and very glad I was! From the minute they answered the phone,…read moreto getting scheduled for service, the experience was delightful and easy. I had many questions and they were all answered to my satisfaction; and I am excited to have them as my new pest control service. It was very easy to make an appointment for the day and time that worked best for me and the prices are very competitive. Thank you, Justine, and Hartz Pest Control! We appreciate all that you do.

Avoid Heartz Pest Control at All Costs The owner, Tom, is…read morerude, dishonest, and unprofessional. I paid $156.96 for a full service that included a 30-day warranty. When I called back because I was still seeing activity, he told me they would "only honor the warranty" by spraying just the specific problem area -- nothing more. On top of that, he tried to pressure me into a month-to-month plan, making it clear that unless I paid more, his workers would only come out for partial services instead of doing the job I had already paid for and that was still under warranty. This is a scam tactic -- plain and simple. Instead of honoring their guarantee, they look for ways to nickel-and-dime customers while giving a nasty attitude in the process. I will never do business with this company again, and I strongly warn others to stay away from Heartz Pest Control.

Natran has been providing us with pest control service for many years and the service has been…read moreconsistently excellent. The staff are professional, dedicated, and flexible. We have not had pest issues since they started servicing our home. When pest issues surface (like ants or wasps in the yard), they are quick to come out and treat the issue right away.

The sales experience was professional and friendly, but such attitude disappeared completely once I…read morebecame a customer.   The office schedules appointments three weeks out if you want to have the same technician each time. However, despite this extended scheduling window, a different technician shows up every single time regardless. For a recent bimonthly appointment, a new technician arrived at 5:30 pm instead of the scheduled time. Clearly eager to leave for the day, he wanted to first check whether there was even a pest issue before deciding if treatment was necessary, rather than simply performing the service I was paying for. He also informed me that a complete service is typically performed every six months, which directly contradicts what the salesperson told me at the time of sign-up, when I was assured that complete service would be provided every two months.   Despite this pattern of incomplete service, Natran has had no trouble charging my credit card every single month without fail.   When I informed Natran that I would be out of town for an extended period, they refused to move my appointment up by even a couple of weeks, even though the result would be my home going over three months without any treatment at all, far beyond the standard service window I am paying for.   Reading through other reviews, it is clear that missed appointments, poor communication, and unresponsive customer service are not isolated incidents but an ongoing pattern with this company. I regret choosing Natran and would strongly encourage anyone considering their services to look elsewhere.