Gregory, Gary and Derrick did an amazing job! They are kind and respectful and did a fast job!read more

I waited for 45 minutes; during that time, they were draining the old oil and chatting about…read moreunrelated matters, while I was completely ignore

Amazing team with an mazing mascot Come for the service…read more Stayed for the doggo :) Would highly recommend

Got the job done quickly and provided great customer service…read more Sweet dog, answered all my questions regarding the service :)

The staff was extremely helpful; they went out of their way to make sure I was satisfied with the…read morework they performed for me. If you are in the Rowlett area, this is the place for automotive work. I have had so many bad experiences with other auto shops that I'm always leery of everyone and everything. Integrity again went way out of their way to please. They cherish their customers' business and want you to come back, so they will work to please you and meet all of your auto needs. Thanks to all those who have assisted me in making my car in the best shape it has ever been in.

These guys are the best around. They know how to fix the problem and I know it's done right.read more

I went in for a car inspection. The service was good and fast. They didn't try to sell me anything…read morethat I didn't need.

Dont go here for an oil change. They reported on my Carfax that my vehicle had 40,653 miles when it…read moreactually had 30,653 miles on it. I called to get them to correct it and even offered to drive the vehicle back so they can see the current mileage is still at 30K, but they have not changed to the correct milage, and it will mess us my VIN reporting on my vehicle. Don't go here if you care at all about correct CarFax and VIN reporting in addition to good customer service.

Over the weekend I popped BOTH by passenger tires & I was completely distraught. I wasn't sure…read morewhere to get my car towed. But my fiancé has always had good experience with Firestone. So I decided to take my car there. Lo was phenomenally helpful and was able to give me a reasonable discounted package on all the service being done to my car. From the tires, to the oil change, lifetime warranty alignment, it honestly wasn't that bad! They were communicative the whole time & it was an overall smooth & easy process! Thank you Lo & Firestone Lakeview crew! Appreciate y'all's help for getting me back on the road. Will definitely be back for any future maintenance!

1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

Had the opportunity to use Breaks Plus Rowlett, to service my vehicle, Steven G the Store Manager…read moretook great care of my vehicle during the visit. He got my vehicle in for the inspection right away, even though they were busy, after the inspection he took me inside the work bay, so I could see what the issue was first hand. Because he knew the repairs would take a little while, the business provided a ride via Lyft to my house, after a few hours Steven G called to inform me that my repairs would take a little longer than expected, and that they would be keeping it over night. The next morning they called to inform me that the work was complete and ordered a Lyft from my house to Breaks Plus for me to pick up my vehicle. When I arrived, he went over the repairs again to ensure I understood what they did. As an added bonus, Breaks Plus gave me a military discount, that reduced my bill by a couple hundred dollars. All in all, I'd say that I was more than pleased with the service I received. I'm glad that I no longer have to listen to the "Que, Que, Que, sound as I'm driving down the road. Remember sound effects are free...............

Brakes Plus provides so much more than what is implied by "plus"!! I took my 93 Bronco there that…read moreneeded so much work, there was too much to list! Yet, they took the time to look it over and repair so many things at an amazingly low price. Their mechanics are very experienced and truly, love what they do. You'll feel good (like me) for taking your car of truck there for brake work and many other things it might need.

Easy in and easy out. 15 minutes on a Saturday morning and very reasonable. Staff was friendlyread more

From oil change to AC work, or brake work, they do excellent work for a fair price. Give them a try.read more

Some of the rudest employees iv ever experienced. You don't…read moreyell at customers. Definitely won't be back unless they get rid of their rude staff. Zero stars if I could.

I've been coming to this location since this place was built. I've given them lots of my business…read moreover the years. In the past, the guys were very friendly and professional and knowledgeable. For the last several attempts I've tried getting my car inspected, they are NEVER able to provide that service. I've heard ever excuse under the sun as to why they can't inspect my car. Seriously, y'all should just admit that you don't provide that service anymore. I'm done.