I stumbled upon this place when my car was overheating. The people that work here are amazing. They…read morefixed my car are so nice and honest. I recommend everyone to take your car there for repairs.

Was recommended by Lavon Tire who I also highly recommend. Larry was friendly and straight forward;…read morehis quote was $1000 cheaper than another local chain for the same high end parts etc. for shocks and struts. Communicated well and was honest and prompt. Was a great discovery and I will return.

Super friendly staff & very welcoming. Quick, professional service & great pricing. Would…read moredefinitely recommend!!!

Stay away at all cost! Brought my car there for repair and during the repair they left the car…read moreoutside the shop in a hail storm and I got extensive damage. I trusted them with my car and through their negligence car was damaged. I talked with the manager to see if he would help with the repairs and he laughed at me. Said it was an older car and it should have damage on it anyway! Also said "We are not responsible for damage to customers cars" My car was in perfect condition when I brought it in to them! Do not trust them with your car! There is a law in the state of Texas called the Bailee law, and they ARE responsible for damages to your car because of their negligence. They also left blue paint marks from another car from opening a door and hitting my car, Also took a big chunk out of drivers side door panel. Did not top off my coolant tank also when I asked to fill it. After spending almost $6,000, you would think they would treat customers better. I will never go back and considering taking them to court for damages and I will win according to law. Pretty sad place. Signs of a bad Auto Repair Shop: They did everything they could to try and get out of THEIR responsibility to take care of customers cars. Manager was even very rude and condescending. I guess the ultimate question is: Would you bring your car to a shop that is not responsible for damage to your car? Update: Also found a bunch of loose screws in the cup holder and console. Must have come from the dash when they pulled it out. I do have a witness and video and audio proof and pictures!

Jason is amazing and does great work! I definitely recommend jackson automotive! Five star service!read more

Found this business on Yelp! as I am new to the area and was in a tight spot when I had no brake…read morelights on my truck. These guys worked and located my initial issue, but had to dig deeper for another issue. Was expecting an enormous bill due to the time they put in to the diagnosis and was shocked when I was given the total. Not only were they way under what I was expecting, but they explained the issues they found and what all they did. Great customer service and friendly technicians!! Couldn't be happier and I've found my shop in Rockwall!

My battery died and Triple A came to fix it, but the starter kept having a hard time turning over…read more So we took my car here to get it looked at around 9:30 am. The owner made a list of our concerns and said he'd get back to us in the afternoon. They called back an hour or so and gave us a reasonable quote and we okayed him to work on it. I was expecting them to wait a day or two to get back and we were pleasantly surprised my car was ready for pick up early afternoon! He let me turn on the ignition and it was all better! We would come back here again for future as they have excellent service!

Great service! Very honest, referred me to the dealer as they didn't have the diagnostics to fix itread more

This is the best auto repair shop in the metroplex. I've been to several living in Richardson…read morealmost my whole life and I drive to Rockwall to get my cars serviced because of their high level of integrity, speed, and incredible service. My wife's car ABS light came on and she went to City Garage in Richardson. They charged $110 for a diagnostic and said the ABS ring had slipped but the ring was not sold separately and She had to buy the whole cv axle for $174 plus $130 for labor. They lied. If you search the part it costs $69.99 at auto zone however auto parts stores such as auto zone and oreilly sells the ring for 7.99 plus tax and they all have the same description as follows. "DETAILED DESCRIPTION Dorman's ABS Ring offers cost-cutting convenience. Now you can easily replace the failed or damaged ABS ring, instead of the entire CV shaft, saving time, money and labor. Replacement restores ABS to proper condition, helping to ensure safe steering while braking. Plated steel construction for corrosion resistance. Direct replacement for a proper fit every time. Easy to install." Note easy to install and $7.99 I only trust Big D Auto Lube to work on my cars as they do it ethically and responsibly. They are fast, competitive on pricing and extremely knowledgable and friendly. They won't sell you something you won't need and they will recommend and insist on a repair if it's something you need - but never pressure. Take their advice- A little today will save you a lot tomorrow. Thanks Big D for everything

Don't wast your time because they will clearly waste it for you! Quoted me a price of $45 for…read morelight bulb change and charged me $350 when I got here! Then it took over 2hours before they looked at the car ! I asked them to just put the car back together so I can go and the mechanic that took another car out for a test drive. I then waited another 35 min for another mechanic to tell me I have to wait until the mechanic that started the project comes back. Only after I requested with a sternness to please put the car back together so I can go! Was I able to leave 11 minutes later.

I've been a customer to this location past 3 years and never had issues with getting my trucks oil…read morechange done and when needed changing over the cabin filter estimate payment ranges no more that $125 including filters but today same oil type of oil used plus new cabin filter I ended up being charged $169.10 !!! Same bs from before same everything as usual I was in complete shock a after finding out cabin filter was $49.99 I tell you what I'm never returning to this location or any other kiwi kar oil change again the guy said they have the same prices since 3 years ago I call it bullshit ! And to top it off the sticker on my window says to return at 3,000 miles when it's synthetic oil being used and your oil change should be every 6,000 miles not 3k Makes me wonder if they know what the fk they're doing smh!

Came into this shop needing an oil change and Joe did an amazing job. not only was he very…read moreinformative and gave a sheet of stuff to soon look out for but also filled my tires and topped the windshield. Amazing hospitality and for sure recommend coming here.

Chris may have been Christopher He was excellent regarding…read morereplacing brake pads and rotors. Took the time to explain what "glaze" brakes pads was. Would highly recommend.

Great communication and fast service! Even was flexible to my schedule. I would recommend.read more