I am so glad these folks have patience for people like me. I had an accident a couple weeks prior…read moreand had purchased the previous car from this dealership with a decent interest rate. It was a decent experience then, but it was an excellent experience now. We even used their service department and never had an issue. We initially were going to buy at a dealership closer to our new home, but they just couldn't match up to what we were looking for and it felt icky. So we went back to Evanston. The lot at the dealership itself is a bit small and doesn't hold all of the cars in inventory. So as we were looking for the perfect vehicle, we realized that the right cars were at their other lot behind Target. So we had them find the 3 we were considering and pull them out for us to check out. The one we went there for missed a few boxes on our wish list, but the new soul red CX70 with the moonroof was exactly what we were after. Lastly, was the financing, we actually went in expecting to buy at 4.9 percent and they ended up financing at 1.9 percent. That value is really hard to find! The price was right, the interest rate was right, and the car was right. This has been a pleasure.

They force a $250 'inspection' of your vehicle before you can even get to why you're there for a…read morespecific repair, oh and you get a video! Yea!! So if you have a brake problem they do a supposedly entire car inspection to upsell you on tires, brakes, filters, fluids etc. All that time should be spent on working on the reason you brought your vehicle in the first place!! Total rip off!!!

Julio was fantastic to work with. From the start, he really listened to what we were looking for…read moreand didn't try to steer us in a different direction. He was efficient in locating the right car and made the whole process feel smooth and straightforward. What stood out most was how helpful he was in answering all of our questions--knowledgeable, patient, and easy to talk to. It made a big difference in what can sometimes be a stressful experience. Highly recommend asking for Julio if you're looking for someone who is attentive, efficient, and genuinely helpful.

I brought my BMW to Fields BMW Northfield on January 15, 2026 for a recall. The car was running…read moreperfectly fine -- no noises, no issues. During the recall, they broke a VANOS bolt and had to remove the oil pan. While the engine was open, I agreed to replace the eccentric shaft sensor and paid ~$700. From there, the experience went downhill. They claimed my axle threads were damaged and quoted me $1,800 -- despite zero prior symptoms. After I pushed back and contacted BMW NA, they suddenly "fixed" it at no cost. Then I was told the car was ready. Within minutes of picking it up -- still on dealership property -- the engine developed a loud, aggressive rattle. I immediately returned it. What followed was a constantly shifting explanation: "metal in the oil" "just scratches" "failed bearing" "previously disassembled engine" "not our fault." At multiple points, they leaned on "prior mechanical condition" and ownership history, even though the car ran fine before their work and failed immediately after. That timing speaks for itself. It also took far too long for management to get involved. Early communication felt dismissive, and I had to push repeatedly just to get clear answers. The story kept changing depending on who I spoke to. At one point, I was told I needed to pay for a full engine replacement. After weeks of escalation and involving BMW NA, they shifted course. Final outcome: * Used engine (~93k miles) * 90-day warranty (engine only) * $1,100 out of pocket Yes, the car now runs fine. But that doesn't excuse how this was handled. This felt less like a transparent diagnosis and more like an effort to avoid responsibility until pushed. And as a final detail -- I picked up the car with the gas tank basically on reserve (~11 miles left). I'm not expecting a full tank, but after everything, that level of care says a lot. Bottom line: the car is fixed, but the process was inconsistent, reactive, and difficult to trust. If you service your car here, document everything and be prepared to advocate for yourself.

Best car purchasing experience I've ever had. I drove over an hour to look at a particular used car…read morethey had on the lot, very reasonably priced and one of the cheaper cars they had. I felt like I was treated like royalty. Negotiations were fair and straightforward. Rick went above and beyond to make what could be a stressful experience into one that was truly enjoyable. And the friendly parrot in the showroom was just icing on the cake. Kudos to Ric and the entire Glencoe mini team.

My contact, unfortunately, was Jeremy Johnson....nice, but of NO help.....and, I had to argue with…read morehim to get a refund on the second repair charge which was a repeat of the first charge only, twice as much money!!! When I complained further, he commented, that, he had been "very generous " with the refund.....but, I should never have been charged for that second repair. I drove home after the first repair and, the same warning light came on before I even got home!! Jeremy had no authority or power to make things right, so, your suggestion to contact him is simply ridiculous!! In Feb., I had your dealership check the tires and wheels (repairs and replacement covered by insurance at that time!) and, they told me there were no issues....which was not true, so, now, I am looking at big extra expense for another mistake by your dealership and technicians!! Beyond frustrating AND expensive.. I specifically, made an appointment to have the wheels and tires checked while the insurance was still in place. When this warning light came on, then, the dealership told me I needed $3500 worth of wheels.....which was certainly an issue in Feb., but, again, your people totally missed it!! If you put the car up on the rack, how could it be missed?? Took my car to my previous mechanic and concurred, that, indeed, wheels were damaged and, that should have been recognized when I requested the inspection.....this is a customer service nightmare!!!!

Really hate leaving negative reviews. Asked to speak to service manager 3x -- twice in response to…read moretheir automated follow up email and once directly. Have heard nothing from the dealership. Not a word. So here's my caveat emptor review. Biggest challenge is service. Took my car in for its 7500 mile service, ostensibly about an hour. After an hour and a half with no update, I asked the service consultant for an update. "They're still looking at it" ("it" being a noise that turned out to be from a bad wheel bearing on this nearly brand new car). After 2.5 hours finally done. On return visit, ostensibly a 5 hour process, I dropped the car at 7 and requested it by 3. No updates along the way, so i called after 3. Car ultimately ready by about 4. No explanation. No apology. No interim update, which would have taken about 15 seconds to do. At least the repair was successful. Again, I have followed up to give this feedback directly to the service department and have not had the courtesy of a response...so leaving the review here (and on Carfax) since they appear to have affirmatively chosen NOT to follow up with this frustrated customer. They had a chance...three, in fact. Buying experience about as expected, if also disappointing. Got the old "here is the price right now" after which I said I'd compare it with another dealer. Salesman: "Let me tell you how we do business here." Me: "I'm the one with the checkbook." Got the old good cop/bad cop routine, with the sales manager asking how he could help. Wonderful kabuki theater with everyone playing his role. Why does it have to be this way? End result is I got the car at the price I knew was right all along...and still am unhappy with the experience. Ultimately welcomed "to the Muller family" -- with lousy service experiences as noted above. Again. Why does it have to be this way? How hard would it be to make the buying and service experiences positive? Apparently harder than this business wants to try. Fair warning.

Had a great experience was able to get a great deal on my car. Didn't take all day to get the deal…read moredone which was a plus. Great price great experience definitely will be back.

The worst Service Center customer service ever. Extremely disrespectful of their customers, not…read moreaccommodating in the slightest for their customers schedules and needs, and does not communicate timely on vehicle or parts status. Was told that AWD wasn't actually useful or necessary and that there wasn't urgency to replace a part that was causing my 2025 vehicle with less than 4k miles a service error that restricts AWD from engaging. Will not buy from or recommend Jennings Chevrolet.

I can only speak of the service department but they are horrendous to deal with. If you get stuck…read morewith "Mac" just for anyone else. He shouldn't be in front of customers or really left to do anything besides filing paper. What an embarrassing lack of customer service or the ability to do a simple order. Pathetic business practice

I got "the works" which was a check up and oil change, and fluid top off. They failed to do the…read morefluids as well as missed an electrical issue on my car which should have come up on an inspection. I've tried to call multiple times to ask about this and could not get anyone to answer or return a voicemail.

I got no complaints. David Owen's worked with Golf Mill Ford to get my extended warranty going on…read moremy 2020 explorer. I had brought it in for recalls but I had one tire pressure sensor go off then the other on left side. I wasn't driving it since it would not go off. A tow truck was a 4 hour wait. I slowly got it to Golf Mill. The warranty company was the dictator to the dealer I took it to. But Glenview Ford got them to let Golf Mill to fix it. David Owen's said he was there for a short time but really knew his stuff and got my service going. Thanks!

Very good Volvo dealership they take care of the customers see Zor for Volvo sales the service…read moredepartment good Thk you

I already reviewed this dealership negatively due to not receiving the key for my wheel locks…read more(which I found out when I got a flat), they never sent the touch up paint, and forgot to give me a charging cord for my plug in hybrid! I'm adding that I did follow up with their customer service as the reply from customer service rep Brianna suggested. Left 2 messages and never heard back. Seemed important to update that there was no follow up.

Ken Learnahan was very professional and accommodating . This is a 5 star dealership .read more

This review is only for the person by the front desk where you pay and get your car back. this is…read morethe first time I've encountered her, I think her name is Bothela or similar to that, anyways she has no customer care courtesy, I came in yesterday to pick up my car and was about to pay and without a word after my service advisor who's always doing the best Tommy N. gave her my name, she just took my card and says nothing but sign here and ther, not even a greeting or a simple thank you. Customers pay alit of money to service their Rovers, and you get someone like her is not good for this dealership. She should just be working in the valet or washing cars because they are more friendlier than her,I've always dealt with Karen before whenever I service my car and she's very personable person. She should have more training instead of trying to look as if she's all that!,which she is not.