Amazing customer service from Trevor and Stephanie. The process was very fast and simple. Got out…read morewith an amazing deal on a 2019 Mercedes with very little miles (26000). This is going to be my place to shop in the future.

Good dealership, will work with your needs. Will work with…read morecostumers. Good value of cars

I am SO grateful I found this place. Ray is a diamond. So unbeknownst to me my oilpan was cracked…read morefrom another autoplace (a chain I shall not mention)... and I was leaking oil... I went to a Jiffy lube on a whim and they told me there was hardly any oil in my car! Then a friend recommended Ray. He charged me $300 less than other places.. AND met me at the hospital to pick up my car... (I was having scary tests done and the hospital was walking distance). No body does that. What a kind and caring man. Later on, my car decided to start rattling on the right side tire and Ray fixed that too... AND DID NOT CHARGE ME. Nobody does that. He is wonderful. Ray, you must never retire.

Just purchased a Ford Fusion from here and it's been running real well! Ray was an absolute…read morepleasure to work with, and got us a great deal.

I bought a 2017 Volvo V60 Cross Country from The Audi Exchange in August. It was a non-Audi…read moretrade-in on their lot, and I live in New York, so this was a long-distance purchase. When I inquired, they sent detailed information right away, including photos and Carfax. Fairly priced, one owner, low miles, full service history. It was the exact year, make, and model I was looking for in unusually good condition. I was doubtful I could pull off buying from that far away, but they were completely prepared to help me do it. Being a half-hour Uber ride from O'Hare made the pickup easy. Altogether it just worked, thanks to George making it happen. The transaction went off without a hitch, the car passed inspection in New York, and my local Volvo dealer even complimented its condition. Would do business with them again.

The Audi Exchange Highland Park is what all dealerships should be like…read more A professional sales staff, a great service department and a super comfortable waiting room. The entire staff treats the customer with respect and they take an honest approach to the car buying experience. I want to thank Ryan, Yoram and Shawn for helping us with our new car purchase .

This is a great place to buy a car. It is a family own business and it shows. Every person there…read morewas so friendly. On top of the great service the vans are in wonderful shape and priced fairly. They don't do in house financing which is nice because there is absolutely no high pressured sales. They answer all your questions and don't try to hide anything. i cannot recommend this place enough. John the "van man" will take great care of you.

Amazing service from a local family business. John the Van Man" was so helpful in answering all of…read moremy questions over the phone before my arrival. I couldn't be happier with my purchase ! TY John & Patrick for going the extra mile !

They tried to sneak in the PowerPlate upholstery/paint warranty in with my sales price and removed…read morethe dealer discount that was advertised online when I asked them to remove that from the price. I think that's really unfair and deceptive. Additionally, the battery is dead and won't take a jump 2 days after I purchased my car, and they had represented that it was a good battery on their inspection checklist.

Extremely unprofessional experience at Acura Highland Park…read more We were given a clear deal over the phone, then drove over an hour in terrible weather based on that agreement. Once we arrived, they suddenly reduced the offer by about 40% in person -- classic bait-and-switch. After pushing back, they finally agreed to match the original offer... only to renege on that as well. Total waste of time and energy. No accountability, no consistency, and no respect for customers. If you value honesty and professionalism, go somewhere else. I would wholeheartedly recommend Napleton instead -- night-and-day difference in how customers are treated. This felt deceptive and intentional. Proceed with caution.

Thank you very much. Harry Xivir! From the second we walked…read morein the door at McGrath Kia of Highland Park, we were treated very nicely and respectfully.

We went to a different KIA dealership in Wisconsin last Saturday, and had a horrible experience…read morewith them not honoring the price we agreed to that was listed on the internet, that they confirmed on the phone (AVOID JANESVILLE KIA!). But from the second we walked in the door at McGrath Kia of Highland Park, we were treated fairly and respectfully. The salesperson, Ben, allowed our son to test drive "his new car" and was helpful with explaining the features. The GM, Greg, came over to welcome us and offer us chocolates! The financing person, Shreena, was kind, courteous, and offered a thorough explanation of what the warranties did and didn't include. Everyone in the room congratulated our son on his first new car purchase, and when we left, he got to hit the "gong" and the employees all honked the horns of the car in the showroom. SO MUCH FUN. We will definitely be back. Thank you for changing our minds about the Kia experience, Ben, Greg, and Shreena!! We are so grateful!!!

Really hate leaving negative reviews. Asked to speak to service manager 3x -- twice in response to…read moretheir automated follow up email and once directly. Have heard nothing from the dealership. Not a word. So here's my caveat emptor review. Biggest challenge is service. Took my car in for its 7500 mile service, ostensibly about an hour. After an hour and a half with no update, I asked the service consultant for an update. "They're still looking at it" ("it" being a noise that turned out to be from a bad wheel bearing on this nearly brand new car). After 2.5 hours finally done. On return visit, ostensibly a 5 hour process, I dropped the car at 7 and requested it by 3. No updates along the way, so i called after 3. Car ultimately ready by about 4. No explanation. No apology. No interim update, which would have taken about 15 seconds to do. At least the repair was successful. Again, I have followed up to give this feedback directly to the service department and have not had the courtesy of a response...so leaving the review here (and on Carfax) since they appear to have affirmatively chosen NOT to follow up with this frustrated customer. They had a chance...three, in fact. Buying experience about as expected, if also disappointing. Got the old "here is the price right now" after which I said I'd compare it with another dealer. Salesman: "Let me tell you how we do business here." Me: "I'm the one with the checkbook." Got the old good cop/bad cop routine, with the sales manager asking how he could help. Wonderful kabuki theater with everyone playing his role. Why does it have to be this way? End result is I got the car at the price I knew was right all along...and still am unhappy with the experience. Ultimately welcomed "to the Muller family" -- with lousy service experiences as noted above. Again. Why does it have to be this way? How hard would it be to make the buying and service experiences positive? Apparently harder than this business wants to try. Fair warning.

I've been Muller Honda's client for many years now, purchasing a total of 5 Accords, both for…read moremyself and my wife, from them, each we've kept for about 10 years. Their service is also great, honest and professional. Just last week I picked up my '23 Accord Hybrid that was involved in an accident, which I preferred them to repair, them knowing this car better than any regular body shop. THEY DID A PERFECT JOB!!! I call Muller Honda "THE NO B.S. DEALERSHIP."

I couldn't be more impressed! I was looking to sell my 2017…read moreHonda CR-V, and used Kelley Blue Book to give me a value estimate and hook me up with local dealerships who would be interested. I ended up going to a few, including where I originally purchased my vehicle, but they all low-balled me. CarMax offered me the most, and I was pleasantly surprised at just how much they gave me. Not only was I happy with their $ offer, but their customer service was top-notch. What a well-oiled machine! Their purchasing process is very structured, and the staff member who helped me was efficient and kept me informed about what the steps were and how much more time it would take. I'm thinking I was in and out of there within an hour. I left VERY happy and highly recommend this location to everybody.

Had my 2025 Nissan Versa shipped from Beaufort, GA to Illinois for $300 arrived on time. I've…read morebought multiple cars from CarMax and usually the process is seamless. Sales side was solid: Tabitha communicated well (including a title delay), and when I came in, Dean and Christian had me in and out in under an hour. No complaints there. Service/conditioning was a miss. The car was handed over unclean dusty, no basic wipe-down, nothing. When I asked for it to be cleaned, it wasn't taken back for a proper wash/detail. Instead, a tech did a quick, partial wipe-down with a rag and sent me on my way. That felt careless and below dealership standards especially for a vehicle being delivered to a customer. I ended up paying out of pocket to get the car properly detailed elsewhere. Shout out to Detail Doctor!! Aldo! I'd still shop CarMax for the buying process, but this location needs to tighten up its service/conditioning before delivery. It's a basic expectation.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

They sold me a car with a bad title, never disclosed anything to us in regards to thisread more

UPDATE: 2019 July 11 - The owners reply is a total lie and I am intolerant to dishonest people…read more THE CAR WAS WRECKED and all you have to do is read the other negative reviews to understand this isn't an isolated incident. I will be adding pictures of all the repaired parts of the car in the near future. 1. The front driver side Park Distance Control (or PDC) sensor has been replaced in the front bumper. Notice the rubber O-ring difference in 2 pictures. 2. Rear bumper skirt is lose. 3. The drivers side seat belt was twisted Knauz BMW fixed that. 4. Passenger side rear rim is bent. I rolled and totaled my 2013 BMW X3 the first week in January of 2019 and needed a new vehicle. M&I came up in a search for another BMW X3. It was a blue 2016 M Sport that looked beautiful. I went and test drove it and took it home that day. Erik the salesman was very congenial and I was very happy to be relieved of the out of pocket cost for the rental car I was driving. Shortly after driving my brand used car around I noticed a few issues so I emailed M&I: "Erik, was this car that i bought from you wrecked before?  1. My seat belt appears to be twisted. Where it bolts to the car body needs to be removed and untwisted and screwed/bolted back in. 2. The dash: behind the lexan/plexiglas to the far left had mold? Or some kind of dirt that should have been cleaned. Can you give me any information about that? Other than those issues I love the car and everything seems great. There is 2 small spots on the roof that the paint needs repair about the size of a dime is the largest. I will address that in the summer." Erik replied: "Clean carfax. The carfax is attached to this email." When I took the car to Knauz for service they immediately pointed out several issues that indicated that it was wrecked and repaired. Erik denied knowledge of this but I find it hard to believe M&l didn't know this car was wrecked. I take my integrity very seriously and am intolerant to dishonest people. For this reason I will rate M&I the lowest possible.