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    Groovy Lube

    3.2 (364 reviews)
    Open 8:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Groovy Lube

    Auto brake repair

    Auto engine repair

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    Jeremy C.

    My wife had been using Groovy for fifteen years or more (well before I moved to Austin and met her), and they seemed to be competent and honest. After our last experience, they aren't getting near any vehicle we own. I just spent the better part of my day (and made four trips to AutoZone) to untangle the mess they made of our Expedition the last time they changed its oil, back in July. On our road trip last week, the oil life monitor indicated it was time for an oil change. The day before Thanksgiving, I took it up to the Walmart up the road from us. They took it back, looked at it, and returned it to me along with receipt for $0 with a note on it that said "SERVICE REFUSED" due to the cross-threaded drain plug. This week my wife took it up to Groovy so that they could fix their foul-up. Neither of us even considered they'd do anything less than make it right since they had performed the oil change that led to the cross-threaded drain plug. Alas, that was not to be. They bobbed and weaved like Joe Frazier trying to avoid George Foreman, and essentially told her that Walmart must have messed it up, and it wasn't their fault. Seeing as to how I didn't ride in here on a head of cabbage, and I've done countless oil changes myself, I know good and well that one doesn't cross-thread a drain plug and get it stuck TRYING TO TAKE IT OUT. That happens when you put it in crooked and apply way too much torque rather than stopping to ask yourself "why in the world am I having to work so hard to get this darn thing in?" Okay, maybe the folks at Walmart actually pulled the drain plug and cross-threaded it putting it back on. But if they'd done that, they would have drained the engine and had to refill it. Seemed kind of unlikely that they'd tell me they refused to service it and not charge me. If they were trying to be dishonest, I would expect they would charge me and wouldn't say anything, leaving the problem to drive off the lot (sort of like [ahem] Groovy Lube). Well, I know from reading Groovy Lube's online reviews (spoiler alert: I'm not the first person to have their drain plug cross threaded) that they put green stuff on the drain plug and filler cap so they can see if anybody has messed with things since they serviced it. Well, whaddya know, the green stuff is on the filler cap, showing it hasn't been tampered with. It was clear that Groovy wasn't going to make things right, so I decided to fix things myself. I headed over to AutoZone for the first time to pick up what I needed. After getting the Expedition up on the ramps, I took a look at the oil filter. The date on it matched the Groovy Lube oil change. After a considerable amount of effort involving a breaker bar, a hammer, and a screwdriver, I finally got the drain plug out. The threads closest to the head were totally ruined. I can't imagine that happening without somebody using an impact wrench to tighten things. Once I got the new drain plug in, I moved on to the oil filter. There wasn't enough room to use my band oil filter wrench to get the filter off, so I headed back to AutoZone (the second trip) for an appropriately-sized end cap wrench. Got back under the Expedition again, but something wasn't right. The end cap that I purchased for an STP S2 filter (the correct filter for our Expedition, FYI) was obviously larger than the filter. Hmmm. This filter is a Valvoline VO-88. I wonder if that is the equivalent of an S2? (Spoiler alert - it's not. It's the equivalent of an STP S10060. See for yourself: https://www.oilfilter-crossreference.com/convert/VALVOLINE/VO88). But maybe it still fits our Expedition but just happens to be a different size than the S2? Let's check Valvoline's application guide. (Spoiler alert [1 of 2]: Nope. The VO-88, which is listed toward the top of the first page, isn't listed as being compatible with ANY Ford products. See for yourself: https://www.valvolinefilters.com/sites/default/files/ValvolineFilterApplicationGuide%282018%29Oil.pdf; Spoiler alert [2 of 2]: From reading their reviews, I'm also not the first person to end up with the wrong oil filter on their vehicle.) So, I headed back to AutoZone for the third time for another end cap filter wrench, feelin' about like Bill Jackson felt a minute and 37 seconds into "The Uptown Poker Club." From this point on things went better. I got everything put together, filled it up with oil, and headed to AutoZone for the fourth time to drop off the used oil. So, in conclusion, if you like to have incompetent folks service your vehicle, use incorrect parts, use waaaaaay too much torque on your drain plug (leaving you with a potentially expensive repair to a critical part of your vehicle), and then lie to you about their foul-up, hoping you don't have the mechanical knowledge to call them on it, hey... Groovy is your place.

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    3 years ago

    Always top notch in service and kindness! They take their time to make sure your car is in good condition top to bottom.

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    Page 1 of 10

    Ask the Community - Groovy Lube

    Bought a full synthetic oil change through Groupon. How much will the "extra" fees cost for a 2009 lincoln mks?

    This is just going to be taken down anyways because Y'ALL (YELP) don't really want the truth out there, but here it goes. If you bring in a Full Synthetic Groupon, you'll instead be given a Blend oil. Just so they can save money by making you spend… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Groovy Lube

    Went for my car inspection and was helped by John, who was very kind and helpful.

    Mentioned in 5 reviews

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    Alpha Roadside Services and Battery - Blown out tire

    Alpha Roadside Services and Battery

    (145 reviews)

    There I was, feeling productive and confident, when my car decided it had other plans. I turned the…read morekey... nothing. Not a sound. Not even a courtesy click. Just silence...pure, uncomfortable silence. At first, I tried optimism. Then logic. Then the classic move of turning the key again like it might suddenly change its mind. It did not (like a child digging in their heels). At this point, I accepted that my car had entered its "I'm tired and I quit" era. Cue roadside assistance....Alpha Roadside Services and Battery. Thankfully, help arrived before I had time to spiral into Googling "How to survive permanently stranded in your driveway." The roadside assistance technician showed up calm, professional, and completely unfazed by my dramatic retelling of events. Within minutes, they diagnosed the issue, got things sorted out, and brought my car back to life like some kind of automotive wizard. What could have turned into a full‑blown inconvenience (or emotional breakdown) ended up being quick and painless. No lectures, no eye‑rolling...just efficient help and a running vehicle again. The car was not tired, but the battery was a bit weak. While roadside service was free through our insurance plan, we had to pay for battery, which was reasonably priced. Thanks to roadside assistance, my car is no longer staging protests, and I can once again go about my day pretending this never happened. Highly recommend Alpha Roadside Services and Battery... especially if your car enjoys surprise rebellion.

    Got a flat on my brand new (no seriously, less than 700 miles) Honda. I went through state farm,…read morewhich contacted alpha to assist me. They sent Jimmel out to assist and get a spare on for me. He was a ray of sunshine, had that tire off fast, and with a smile. Super appreciate the kindness and promptness of your drivers! Would recommend to everyone :) thanks for such a pleasant experience!

    Lamb's Tire & Automotive - Lamb's Tire & Automotive

    Lamb's Tire & Automotive

    (208 reviews)

    78704 (South Austin)

    I rarely take the time to write long reviews, but the exceptional service provided by Victor at…read moreLamb's Tire & Automotive completely deserves it! As a Lexus owner, I'm always very particular about where I take my vehicle for maintenance and repairs. From the moment I walked in, Victor was welcoming, highly professional, and extremely knowledgeable. He took the time to listen carefully to my concerns, conducted a thorough inspection, and explained everything to me clearly without any high pressure sales tactics or unnecessary upsells. It's so hard to find a mechanic shop with complete transparency, but Victor earned my trust immediately. The work done on my car was handled with extreme care and was completed right on time. The car runs so smoothly now, and it honestly feels brand new again! If you're looking for an honest, skilled, and reliable mechanic who treats your vehicle like his own, go see Victor at Lamb's Tire & Automotive. I will definitely be bringing my car back here for all future services. Highly, highly recommended!

    *EXTREMELY DISAPPOINTING CUSTOMER SERVICE AND LACK OF ACCOUNTABILITY BY STORE MANAGER ADRIAN PEREZ*…read more After having my vehicle serviced for tire, I noticed damage to my steering wheel that was not there beforehand. When I brought the issue to their attention, Mr. Perez repeatedly dismissed my claim as unfounded and insisted there was "no way" the damage could have occurred by his staff while my vehicle was in their care. As a matter of fact, he told me his mechanics laughed at the matter, that I was being ridiculous. And what I found particularly frustrating was the INCONSISTENCY in how RESPONSIBILITY was being EVALUATED. I was made aware of another situation involving a customer who had left their vehicle overnight on the property, where the vehicle was scratched by an outside individual. Despite the business knowing they did not personally cause that damage, Mr. Perez was apparently willing to assist and extend a kind understanding to that customer with covering the cost of a paint repair. YET, when it came to my situation--where the damage was discovered after my vehicle had been in their care--I was essentially told that they could not do anything unless I could first prove that they caused it. That standard feels FUNDAMENTALLY UNFAIR. I understand that a business cannot automatically accept responsibility for every allegation of damage. However, there is a significant difference between acknowledging that the circumstances make a claim REASONABLY POSSIBLE and investigating it IN GOOD FAITH, versus immediately declaring that something was impossible and PLACING THE ENTIRE BURDEN OF PROOF on the customer. I had to prove their liability beyond any doubt BEFORE my concern was even WORTHY of consideration. Arguing with Adrian Perez to no avail, I went to consult experienced mechanics at the Porsche dealership (in the process of getting a quote from them for the damage) who explained that the type of damage I'm describing can very much occur during service, and that it definitely ISN'T UNCOMMON, especially getting in and out of a low build sports car. Adrian Perez, still disbelieving, tells me "well this would be the first for having a customer claim we've damaged their steering wheel" in the process of service. Well guess what buddy, there IS a first for everything. Throughout the process, Mr. Perez repeatedly emphasized, "We DoN't aCtUaLLy kNoW tHaT we cAuSeD it," rather than making a genuine effort to determine what could have happened. I found his response incredibly DISMISSIVE, when I was simply asking the business to take responsibility for damage that APPEARED AFTER my vehicle was in their possession. I am not asking a business to blindly accept blame. I am asking for FAIRNESS, CONSISTENCY, and a REASONABLE investigation. Adrian Perez is very difficult to reason with. If they are willing to help a customer with damage that they know their business did not directly cause, it is difficult to understand why they would refuse to even CONSIDER assisting with damage that occurred while another customer's vehicle was under their care. Mr. Perez stated to me, "we're not paying $800 to get you a new steering wheel". How presumptuous that was and how discriminated I felt after he said that. And mind you, I never once asked them to pay for a new steering wheel. I sincerely came to them telling them my steering wheel had been damaged in the process of servicing my tire and to see what could be done. All I was truly asking for was to repair the abrasion portion of my wheel that was caused by them--to return it to the condition of my car before it was in their possession, because that's only fair. I would not recommend this business on S Lamar to anyone who expects their concerns to be taken seriously when something goes wrong, especially for a vehicle you really care about, and especially when ADRIAN PEREZ is their store manager. Talk about a 10 year old vehicle too, there would be even less respect for damages they might cause to it which is not right or respectful at all. ADRIAN PEREZ continuously implied that my Porsche isn't luxury or new enough to give a damn. I found he is a spiteful man, especially to young women with cars. Truthfully if they are unable to take accountability and resolve this matter, I will be taking this claim to small claims court--because I KNOW my car, I drive it everyday, and would have known about the damage to my wheel if it were there beforehand getting service from them, especially the texture of a long abrasion on my steering wheel. It was a very new texture I felt as I drove home upon pickup of my vehicle. And their DM won't even talk to me or consider reparations unless I bring my car to THEIR partnered auto body shop FIRST and hear what THEY have to say of the abrasion. Why would I even trust using your auto body shop to fix the abrasion on my wheel. You are taking from my time and money just to hear me out, over the course of SEVERAL days.

    Orange Tires

    Orange Tires

    (12 reviews)

    About a month ago, I visited Orange Tire to replace all four tires. At that time, I was very…read moresatisfied with the service and even left a 5-star review. However, my experience completely changed afterward. Today, I needed to replace my brake pads and attempted to remove the wheels myself. I was unable to loosen the lug nuts because they had been tightened extremely hard during my previous visit. While trying to remove them, I broke one of the wheel studs due to the excessive force required. I stopped immediately and went back to Orange Tire to address the issue. I explained that I had been there a month ago and that their team had overtightened the lug nuts to the point where I couldn't remove them. Instead of taking responsibility, the staff initially tried to blame rust. I can understand one stuck lug nut -- but not three out of five on a single wheel. That's not normal and clearly indicates improper torque. The manager spent about 15-20 minutes on the phone (possibly with the owner), and eventually told me that I would need to purchase new parts myself, bring them in, and they would replace them for free. I offered a simple and reasonable solution -- just reimburse the cost so I could handle the repair myself and not waste additional time. However, the owner responded in a dismissive and unfriendly manner, refusing any refund and insisting I follow their process. This situation shows a lack of accountability and poor customer service. What started as a great experience turned into a very disappointing one. Be careful -- over-tightened lug nuts can cause serious damage and additional expenses.

    I cannot express enough how grateful I am for this company's professionalism, lightning-fast…read moreresponse, and extremely reasonable pricing. They operate 24/7, and unbelievably, they did not charge extra for an after-hours emergency call, nor was there any type of travel fee. This alone speaks volumes about their integrity and customer care. I had a blowout in my kid's Tesla on a Friday night around 9:30 PM, and within 45 minutes of calling, they were already on-site changing the damaged tire. I assumed they would put a slightly used tire on, however it was a brand new tire. The total cost for their services was less than what I would have paid at a tire shop just to purchase one tire, which is incredible given the convenience and speed. The only reason I went back to discount tire today to use the road hazard warranty that I had purched when replacing these tires last month was purely for my OCD ways and wanting my set of 4 tires to match. The two technicians who arrived were extremely polite, professional, and understanding, knowing how eager we were to get safely back on the road. The payment process was also seamless -- they accepted Zelle, making it one of the easiest parts of an already smooth experience. Huge thanks to David and his coworker for their outstanding service and for getting us back on the road so quickly. I will absolutely recommend this company to anyone who needs tire service. Exceptional experience from start to finish!!!

    Groovy Lube - autorepair - Updated September 2026

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