I am so beyond grateful for both Steven(s) at the 5th Avenue Urban Outfitters. They helped me…read morenavigate the process of shipping out to my home, directly from the store during what is likely an extremely busy holiday time. Literally called a few days before New Year's Day 2025 and then again a couple of days before. They approved having an item shipped out to me and then rectified my blunder of having asked for the wrong size. They were accommodating, professional, and patient. They literally went out of their way to find me the correct size and send it out to me. I'm so happy with their service!

Another missing review. I've been to this store lots of times. I love all the Urban Outfitter…read moreStores. This location is huge. I love the vintage clothing section. They have lots of unusual items. There's something for everyone. Employees are not readily available in my experience. Also they're not hanging over you like you're gonna steal something. If I have a question I get assistance. I always get a straight answer too. While the prices are steep for my pocketbook, I have found reasonable prices for costume jewelry. I purchase small gifts frequently. The last time I was there I was into the turntables. Merchandise may vary at any given time. Plus they move items around. Vintage clothing was by the door downstairs. Last time I was there it was elsewhere. Heck, for all I know it may be gone completely. I guess I'll need to return to see!

i know Saks has been struggling since their Nieman-Marcus takeover, and one of my last experiences…read morewith Saks was with a really snotty associate in the SF Bay Area... but wow, the sales associates we interacted this week at the NYC 5th Ave store were amazing! 2 guys we met on the 5th floor were super friendly and helpful, and steered us in the right direction, and made a call for us. and then Joanna in coats was just amazing! She was definitely knowledgeable and helpful, but most importantly, she was super patient with me when i had a stupid credit card issue AND a gift card issue with my purchase. Every time we visit NYC we'll visit her and see what kind of good stuff she can help us purchase.

I'm elated, that Saks has returned with their holiday light show. The presentation is spectacular,…read moretakes place every 10 minutes, the entire 5th Avenue facade is lit up, the sound system is crystal clear and pleasantly loud. Even though the crowds are nuts to butts, coming to enjoy this presentation is worth every ounce of energy. Plus, you're steps away from Rockefeller Center.

This is a multi level location that has both Mens and Womans clothes. When I came in was not…read moregreeted by anyone and no one asked if I needed help looking for anything. The store seems to be well stocked and clean.

The Rockefeller store is not very busy with the pandemic because there are no tourists around and…read moremost office workers are WFH. Tons of stuff here at 70% off. I had the most rude cashier who clearly did not want to be there. I purchased 4 items from the sale section. When I inquired if they were 70% off she told me to look at the receipt. After reviewing the receipt I noticed 2 of the items were at full price and were 40% off. There were tons of that item at the sale section. Why put them there if they're not part of the take additional 70% sale???? I've been a long time JCrew customers with 90% of my wardrobe consisting of JCrew items. My love for JCrew has slowly been eroding over the years with lower quality products and now this rude cashier. I will take my business elsewhere! Good luck on your bankruptcy JCrew!

The service at this location is great.I also love the value of the clothes and other items that I…read morebe seeing in the store.

This store, always has the best stuff i will be shopping here again! It has toys,clothes, and many…read moreaccessories .

mione express Trumbull mall is fantastic . she is beautiful outside and inside . she shows her…read moresparkle through her picks of clothing . I come to express just for her .

Sad to see this store go. It'll never make sense to me why this of all stores had to close…read more Always received great service and the selection was awesome, too.

Such a pretty store at this location and perfect for gifts. I love the large windows to walk by at…read morenight to window shop. Great shoes. Great bags. Great weekend luggage and travel luggage. Always chic clothing. Well made and colorful. I especially love their tailored Summer clothing.

This location is the oldest Hermes store. The ultimate destination for luxurious bags, accessories,…read morehouseware and furniture. Customer service is impeccable as you are greeted by security at the door. The sales assistants are knowledgeable and careful with your purchase. This store is very high end and some items require a waitlist. The value is excellent and not for those on a budget.

They sell Susan Alexandra purses. I fell in love with this poodle one. Guaranteed to be a great…read moreconversation starter at parties.

Wednesday, July 23, 2025. 3:00pm…read more It's so uncomfortable when you're trying to shop in-person after seeing a few cute tops & dresses on their social media, but at every turn, every item you touch or pick up and put down, every new section of the store that you enter; there's a salesperson or security staff quickly darting through or running over to "arrange items" so you know "you're being watched and won't supposedly shoplift." You look around helplessly at other single female shoppers, small families of tourists, couples, and wonder if they're getting the same secret service VIP hawk-eye treatment. The last straw was at the end of shopping (after I tried on the $130 dress, which was upsized too large), I'm looking at the $125 Gola Sneakers (a European father & daughter sitting on a bench unbothered in the middle of the shoe section), and a sales associate darts over carrying 2 pairs of pants and pretends to "arrange" the shoes in front of me on the wall. I stopped and stare at her in disbelief until she's done. She walks away. As I make my way to the exit into Chelsea Market, I see the associate at the front table press on her earpiece. I pass by her and told her how uncomfortable it was being followed around & observed. It makes me want to shop online, if I do want to support the store. She looked at me without hesitation, like she knew I was nearby, asked me to clarify, and did say sorry. I didn't get a chance to mention the fitting room associate using an ethnic Italian accent when helping me look up a size online. Another associate quickly ran into the dressing room and turned off the "Italian" associate's ear piece mic saying that "her channel was on & she was wondering "who was that voice ?!" They both weren't at their posts when I came back out. This is my 3rd time in the store with this surveillance experience. I purposefully went in today - with full make-up and a work outfit, to see if it would be different than my weekend casual, shopping totes outfit. During the last time, the store was very quiet at the end of a winter Sunday. After EVERY time I touched anything, the different associates & black suited security guard counted the number of items (ie. 8 red dresses hangers). I even watched from outside, the front entrance associate go over and count the french-themed sweaters that I looked at. Just wow, profile much? Had a similar experience at their Rockefeller Center location when I used to work in Midtown.

A welcoming lengthy chat with the store Manager, Ray & staff member, Rachael had given me some…read moreproduct knowledge. I have never bought any Burberry products before and this 1st visit at the Hong Kong Airport on 24 August, 2025 has given me a positive customer service as being a potential customer!

A stop at Burberry was on my bucket list during my short stay in NYC to celebrate my birthday. I…read moremissed the opportunity while in London but managed to make it over to the NYC SoHo location during my final day in the city. What a treat. The store interior is beautiful, with lovely displays of accessories, handbags, wallets and footwear on the first floor. It was about 20 minutes until closing time when I arrived, so I didn't go upstairs. I was really looking for either a hat or scarf to keep the nippy NYC winter chill at bay. Despite the fact that I had arrived near closing time, employees in the store welcomed me to browse to my heart's content no differently than if the store had just opened. That's how you know you're in an upscale boutique. I really had a good time shopping here, and stayed for about 20 or 30 minutes before deciding on the perfect scarf. The service alone was worth the trip, but the scarf is absolutely enchanting.