Came out to replace a leaking shower mixing valve/cartridge... They worked very fast and gave me a…read morequote on another plubming item that I have been putting off. Courteous and on time (early really) Will be using them again

Amazing experience. I had to have my cleanout changed and my sewer line hydro jetted, and they got…read morehere quickly and did an amazing job for a great price. I spoke to multiple companies and they gave me the best quote. I will for sure be using them in the future.

My shower's hot water pressure was low but my cold pressure was normal. So I reach out to Beastbay…read moreplumbing, they respond really quickly and scheduled an appointment in 2 days. Jovan came through the garage just as requested as my baby was napping in the living room. He diagnosed the issue and recommended the shower valve cartridge to be replaced. He didn't have the special part on hand, so another colleague of his, Jayme came within an hour and fix the issue within 30 mins. The whole process took around 2 hours. Jovan and Jayme was professional and clearly explain the issue and risk with the repair. Ensure that I fully understand my options. I highly recommend beastbay plumbing, their staff know what they are doing.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

Advanced Trenchless responded quickly to our request for help on a complicated sewer lateral…read moreproject. Jordan was great at diagnosing our current situation and explaining the work that needed to be done. We'd happily recommend them for big or small sewer lateral jobs.

Nadeem Shah from Advanced Trenchless came out for a service call to help with clogged toilets and…read moreshower drains today. The company installed (pipeburst) our main line from house to street and couple years ago and I trusted the company to be fair and reasonable. They once again proved me 100% accurate as Nadeem was prompt, polite, helpful and efficient. I would highly recommend Advanced Trenchless for sewer or plumbing issue support! They are the best!

Letts Plumbing is always reliable, professional and attentive. Each time we've needed their…read moreservice, they deliver.

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

Some words of appreciation for Rooter Hero Eric Jones, who came out at half past midnight to fix my…read moregirlfriend's shower cartridge, returning later that day with a better part, charging just what he estimated, not a dollar more. Atop that, Eric even came back the next day to remedy something my girlfriend's astronomically stewpid boyfriend, that would be me, couldn't. It took Eric four minutes. Be careful. There are many glad-handing conmen among plumbers, as there are among electrical and other contractors. Eric Jones is not among them. He should serve as exemplar of his profession, be a regular on This Old House and Ask This Old House. Anyone long in business knows people are quick to complain, slow to praise. So please let my accolade for Eric serves as proxy for all the others this gentleman has helped but who never bothered to thank him. Eric Jones from Rooter Hero is the man of the hour, the plumber you want. Two thumbs way up, a solid 10.

Rooter hero came out to diagnose an issue. Said it was a collapsed pipe and told me to prep a 5x5…read morearea of my garage to be excavated. Took a $1000 deposit. Had a second company come out and clear the clog in minutes. No collapsed pipe. Called Rooter Hero and asked them to refund the deposit since they were untruthful. They instead chose to ignore my attempts to reach out. Wells Fargo clawed the deposit back from them and upheld the dispute. We could have done this the easy way!

Service Pros Plumbers came by yesterday 6/30/25 to inspect a couple of rattling pipes that had been…read morepreviously repaired about four years ago. I was given a quote of $300 to re-secure the straps. While I wasn't thrilled about having to pay again for an issue I believed was already resolved, Ray did an excellent job ensuring the problem was properly fixed this time and even documented the work with photos. During the visit, I also pointed out a minor leak from a pressure valve. Ray offered a very reasonable quote to repair it the next day. Overall, I'm very satisfied with the work Ray performed and would gladly recommend Service Pros to others.

Had amazing experience. Juan came and repaired my shower. Thanks so much. Would recommend every…read moretime.

Service: New toilet Installation…read more Marc was a kind person and professional. I think he did a fabulous job on the install. My review is more so regarding the overall experience of 2 different scenarios with the company. Me and my family have been a client for years. Service Pros was my go to company of choice and I had an excellent experience with Juan. However, my experience after was not one I would like to experience again. 1) The plumber that came prior to March on 10/14 asked if I was the homeowner (I would think after being a client for many years, this was not a question. 2) I was quoted a "what I feel like" was a very high price for install of a new toilet and replacement (faucet) in my upstairs bathroom. First quote was 1,700 and then he later said the job could be done for 1189.00. I declined to go with replacement of the faucet and said I would just get a new toilet myself for install. 3) I called to ask for a quote to install my new toilet and was told it would be 689.00 4) When Marc arrived (very kind and professional), he had a new toilet with him which leads me to believe that the 689 was inclusive of the new toilet he brought with him. 5) When I asked if the cost to install the toilet I purchased from Lowes would still be 689.00 he said yes. 6) I called the office to ask and stated the price should not be the same as it clearly included a new toilet that I did not purchase. I purchased my own from Lowes. 7) The lady said she would have the plumber call the supervisor to ask what was the cost just for labor. 8) After the work was done, I asked what was the cost for labor and I was told since I had a premium toilet the install would be $589 for installation. :-( Only 100 bucks off the initial costs which tells me that the toilet bought by service pros was only 100 or less than or they were making up numbers. I still never got the cost for just labor. I recently retired from Corp America after 26 years and do not have the funds to waste or to be overcharged, especially being I have been a customer for years. I will no longer be a customer of Service Pros. My suggestions is, if you do use them - ask for Juan!

Service Pro came to our home today due to a clogged main line. When I spoke with the office I was…read moretold that the estimate would be free. When the service person arrived he said the charge was $431. He said he couldn't give a quote without running a camera down and couldn't with a backed up drain and yet the office knew that the drain was backed up. Really disappointed in the deception of that scheduling quote.

We highly recommend Affordable Hydro Jetting. We had an obstruction very deep in our drain pipe for…read morewhich other plumbers told us that we needed to open the wall in order to resolve. However, Martin from Affordable Hydro Jetting was able to clear the obstruction from the drain opening, saving us from invasive and costly operations. He was very diligent and thorough throughout the whole process, explaining everything clearly in person and also via his completion report. We could not be more satisfied.

The short review is this: Martin is a wizard! He sucked a 2 lb. Piece of metal out of my main line…read morewith a shop vac, saving me thousands of dollars in repair costs! The details: I called Martin after a clog removal by another company went sideways (probably the topic of a no star review in the future). The first company identified where the problem was, but also caused a spill of sewage inside the house, then quoted me $5k to dig up the pipe and really fix the problem. To no one's surprise, I wasn't happy. So I called AHJ for a second opinion, and Martin answered the call. He spent a good 20 minutes on the phone, asking me detailed questions about the problem, and explaining my options (the other company did none of that). He made no guarantees, but said he thought he could solve the problem, so I asked him to have a look. He was at my house within 3 hours. The line had two objects stuck inside, causing backups. Martin worked to jet out one of the objects out, then used a camera to inspect the entire 80 ft. length of the pipe. The second object was still there, though, and it looked like digging was the only option. However, this is where the real magic happened! The second object was about 12 ft from the clean out, and it was not budging. Martin, however, thinks outside the box. He got out a large shop vac and stuffed the hose down the line. With the help of his camera he aligned the end of the hose with the obstruction and started up the vacuum. It took a while and was not easy work, but Martin eventually pulled out a 8" long, 2 lb. solid steel spring! That's no exaggeration (How that got in there I'll never know). It was Amazing! He also documented everything with his camera and thoroughly explained everything that we could see. So, I now know all about the good, and the bad, of my main sewer line, should any future problem arise. Thank you, Martin, for the exceptional service!