I rolled up in here thinking this place was gonna be pricey...ummm no! Good quality clothing for cheap prices, why go to Walmart or even Target when the clothing here is much better looking,quality and about the same price as those big dogs random brand clothing... read more

Poor customer service. I ordered a shirt online for my nephew. It arrived with holes and stained - super strange. I brought it to their store to return. I spoke with 3 employees (including manager, Christina) who each insinuated that I damaged the shirt and refused to return it. The suggestion that I would damage and return a $5 shirt is insulting. My family will no longer shop at H&M. read more

H+M south coast plaza.LONGEST EVER CHECKOUT LINES ALWAYS!!! ..just waited for 15mins in line again here..i know its Dec 14th but I was here 6 months ago and it was the same thing!!!..I am amazed how they can leave their customers waiting so long in line who are spending hard earned money and YES there was another two registers not being used.I love H+M boxers and stuff but unless you have a lof of patience do not use H+M in souyt coast plaza!!...Come on H+M management,show your customers a little more appreciation and put more people on registers,,NEVER HAVE TO WAIT THIS LONG ANYWHERE!!!! read more

Great prices for decent clothing. I only wish this carried their kids line at this location.

My sister loves this place and i know they have some cute stuff so i decided to go in. I found a hoodie that i liked and wanted to see if it came in black. I ask the guy working. He was folding some cloths didnt seem to want to make eye contact back. He mumbled without even looking at me. You can check online. If i wanted to look online i wouldnt be in the damn store! Bad service oh well. It was Friday maybe he wanted to clean up so could get out of the store asap when his shift was done. read more

I don't know how this store is managed, there's a culture of laziness. We asked two separate sales to help us find certain items, they just simply say whatever we have on floors are all we have and never bothered to look for it. read more

Love it. Esp with the 40% off coupon. Suckas. This store has extremely bad management though. EXTREMELY. The last black friday 2011, people were fighting in the store, stealing stuff and running off, nothing happened. If you plan to wait in line for black friday, go somewhere else like SCP. Because, you will get screwed by management here. How? People will cut in line and management won't do shit! All the people behind us ran into the store and ran out with handfuls of merchandise. I waited in a line of 50 to check out and pay for my crap like a good citizen. Never again though, jack asses! read more

I had a very good experience today at this store today. After my daughter realized she lost her bag with money and other stuff in it, she went back to the dressing room to look for it. The gentleman (with glasses) working there listened to her with patience and empathy. It may not be so much money for adults, but it's a lot for a teenager who saves and earns every penny before shopping. He understood that. He helped to check lost&found, made phone calls to ask others, and went above and beyond to look around the store. Eventually someone found it. We appreciate the understanding and help we received while shopping at H&M today. read more

This review is for the new relocated store at the spectrum. Much bigger and better selection. At the moment it's well organized and clean, but we'll see how it goes after they have been opened a while. Music is super loud to the point where I couldn't keep shopping there. Bring earplugs, leave the kids at home. read more

pros...this place has some really cool clothes, and they are quite reasonably prices. i bought two hawaiian shirts there for my clinic, cause fridays are hawaiian shirt day! buy one get the other free. great deal. and the wife also likes to go. the only other one i have ever went into was the one in san francisco. cons...there isn't one in san diego, yet? i hear there will be one soon in plaza bonita soon. so if this is true, i can go down the street from my clinic and get more hawaiian style shirts for fridays! yeah, hawaiian shirt fridays! read more

This place is a bit crowded and check out is slow, but I think it's worth the wait because the prices and selection are awesome. One star off for the majority of the fashions being for boobless people. Makes me wanna cry. read more

This store is alright, it's just like every other H&M. They have pretty much horrible service, with employees that do not even ask if you are finding everything ok. The H&M in the Mission Viejo Mall, the have a bigger selection and their mens department is a lot better. They also have a legit kids department. read more

Typical H&M. Dark and a little overcrowded with stuff.

I came here with my manfriend because he needed polos...pretty simple shopping trip right? Not so much. This place is alright...unless you wear a size medium or large...then you're pretty much s.o.l. read more

Drove from Fullerton on a Sunday night to buy some work-out clothes before they closed, but they didn't have a fitness section! Employees told me the closest near Spectrum is at Mission or South Coast. The store itself was pretty messy, but, again, it was Sunday night before closing. Other than that, they had a decent collection of men's clothes. read more

The store is not organized, the customer service is non existent, and the cashiers are not grateful for your shopping. Especially Tien. She didn't ask if I found everything okay, there was no 'how's your day?', she didn't smile once (and I was in line for about 10 minutes) and she didn't thank me for my business or say even 'have a nice day'. I won't be coming back to this location, ever, even though I treated myself to an afternoon of shopping at the Spectrum. read more

Overall I am a fan. They have a good selection of accessories and tops. The prices are cheap for a quick "buy" when you need something for a night out. The staff have always been helpful with me. I have to admit I get really excited when I walk in the store and I usually feel just as excited when I leave...that to me is a good shopping experience. read more

Last night I stopped in to exchange some things for my mom and the cashier was rude from the moment I got in the empty queue. I've worked in customer service or forward-facing roles at much more prestigious establishments than H&M, and I have been treated poorly as an employee in those roles, so I am not difficult or rude to people who provide services for me because I have empathy for their position. That being said, the cashier was dismissive, brisk, and uninterested from the moment our conversation started. She only got worse as the transaction went on. I paid money for a product. Someone needs to explain to her that as a customer I am entitled to basic politeness. Beyond that point, I was especially friendly and clear with her. I was not aggressive, not on my phone, not trying to haggle or get special treatment, etc. How am I annoying you by being a decent customer? Get your act together. read more

Love this Branch way more then the mission Viejo one they always have plenty stock in unlike the mission branch and it seems bigger I will always just drive the extra 5 miles to go to this one. Great styles to choose from read more

Had horrid experience at H&M while trying to exchange a X-Mas gift. People usually don't give you receipt with your gift... H&M stole 65% of my refund! Their excuse: "returned without receipt"! They even refused to allow an exchange. Never shopping there again! read more

Store is very large and there are all ... very nice clothes and affordable prices for every budget MNS can spend hours with everything so appealing to the eye read more

So I bought a ton of stuff online and went to return most of it in-store. The person initially helping me out kept missing items for my return. So he at first said my refund was going to be $70 less than it should be. I had to say no, we are going through the entire return. Even when I read off every part to him, he somehow still missed something, because the return was now $40 less than what I expected it to be. We stood there for more than 30 mins going back and forth as he tried to figure out what he missed and he couldn't navigate the system very efficiently, so I definitely thought hope was lost. Thankfully he was nice, and he kept thanking me for my patience, so that made the entire process bearable at least, then finally the manager saw the length of time that had passed and took over. Thank you AJ!!! AJ did it accurately and quickly. He was able to find the missing item and quickly gave me my refund and reassurances about other things. H&M online ordering actually charged me for an item they didn't ship me, so AJ confirmed that to be true and reminded me to contact Customer Support for online services. AJ is the best, I will definitely come back to this store for returns. I was so scared that I wouldn't get my proper amount refunded to me due to the first rep, plus online store overcharging me, all this was building up to a very negative picture of H&M. AJ rebuilt the confidence in me for this brand, I will definitely keep being a customer, and especially at this location. read more

you guys close at 9 not 8:50 I have class until 8:25 I sometimes shop at the spectrum after and I decide to walk all the way down to your store and the doors are all lock not even 9 yet, way to loose a long term customer , this isn't the first time . read more

Affordable price, good quality clothing (requires a little patience and shrewdness). Pay attention to the size of the clothes and be sure to try the clothes before you buy it. Don't rush and buy new clothing that was placed on the mannequin at that time (urg... I know it's on trend) because you're going to get a hugely better deal after the trend is over (a tremendous discount on that clothing). I remembered last time during the Coachella event, they sold a Coachella top for $11.95 and after the event was over it was discounted to $5 only (surprise! don't waste your money! be patient!) It happened most of the time in H&M. Tips: They have so many great deals on Black Friday and after a fashion season is over. Try to hoard as much as you can on these occasions but stay wise and be sure to have a list on your mind which one you need or you might end up with a bunch of useless clothes on your bag (don't be blind with their deals, i know it's hard but try :p) read more

Personally I like this location. It's very easy to get in and out quickly. It's ideal if you just need to pick up something quick. I was able to find a few outfits for work, as well as some everyday clothes. No, they aren't "high" quality, but they work for the price.... read more

Sam , a cashier who worked on sunday june 12,2016 wasnt friendly nor didnt ask me how my shopping was and lastly didnt say thank u at all! She didnt say nothing at all! At least assign someone in front whos friendly and nice enough! read more

There this white guy who works there and he was fairly rude when he interrupted my conversation with my friends. Like dude calm down and what's up with the attitude? I was just trying to purchase a product for Christmas and I kept on swiping my credit card the wrong way, but at least don't give me attitude -..- can't he say it nicely that my card didn't go through. read more

a bigger mens section... love it... styles are cool... cheap... and still shopping there... damn though... i wish i didn't have to spend so much though :P read more

Now living in a city that has three H&M's within a 2 block radius, I can safely say this has to be crappier then the crapiest of those. Disorganized and just plain BLAH, nothing here makes me want to spend even $3.90. Crap crap crap. read more

this is my favorite place, specifically for kids place i always online shopping from h&m kids fashion. sometimes i return, because size is changing. read more

I just bought a dress in two colors of the same size. When I got home and tried each of them on, one dress was probably a few sizes smaller than the other. So make sure you try on EVERYTHING you plan on buying here!!! Although the employees in the dressing room are just terribly rude as well.. read more

I visited the H&M store earlier this afternoon. I found 2 pairs of shoes that I liked. I noticed that each pair is connected with a Wire and have a store alarm attached to. I went to the cashier and asked them to remove the alarm from the shoes, the cashier asked me what size shoe do I were and I said size 10, he said nobody can fit in this shoes and he has tried all the shoes and none of the shoes fit him. I have heard of up sale but never heard of down sale before in my life, he removed the alarms and hand me the shoes back as I was walking toward the only 2 chairs in the store I realized that there is still another set of strings attached to the shoes, by now I have realized that the store is not planning to let me try the shoes and really do not care to sell me the shoes. I left the shoes on the counter and left the store. I am never going back to H&M stores since they simply don't want to sell me anything. Sean D read more

I loved coming to this H&M! I went on the August 28, 2016 and one of the cashiers, Sam, was excellent! She was very sweet and was such a big help when I had a question about an online item. Great people skills! All the employees were wonderful. I will definitely be coming back. read more