Although I don't frequent this H&M location often, when I do, it's always well managed, clean, well organized, and they have a pretty good sales section as well! The staff is also super friendly and helpful, and there is always someone around to be able to ask help from which is nice. I've been to some locations where the only employees you can find are behind the register so it makes it tough to ask for help on the sales floor. The selection is plentiful, they also have a large variety of offerings in the sales section. During this visit, their sales items were super cheap! Nice pants and jeans for under $10, tanks and shirts around the same price point. The only difficulty is obviously going to be sizing but, that's expected from a sales section. Overall a solid H&M spot inside the Mainplace Mall! read more

H&M - Sale section - Women's Clothing Near Me - Santa Ana, California

I did not like my experience with this H&M store today this one girl at the cashier register was rude no employee in site and no help either like If you don't like your job, quit it. read more

I had a very disappointing experience at the H&M store in MainPlace Mall. It feels like the staff here don't care about customer service at all -- no one seems interested in helping customers or even acknowledging them. It's clear that their focus is only on the company's bottom line rather than providing a positive shopping experience. H&M should really consider hiring people who actually care about their customers, not just people who are there to collect a paycheck. Customer service is what keeps people coming back, and unfortunately, this store completely misses that. read more

Came here to look for some clothes to gift and thanks to an employee, Steven, I was able to find exactly what I was looking for. Thanks so much! read more

This is my first time in the store... The service was awesome, had two people come out of nowhere to offer to help... And the final person of the cashier was super efficient. They had exactly the items that I wanted, and I didn't have to look too hard, great selection. I saw some were used from before that were pretty harsh, I think they must've had a change in management... Whatever it is, it's working. Great hospitality. read more

It's disappointing, how someone can ruin your day by rubbing off their bad energy. Especially when it comes from a place you primarily go. Came to this store often. Won't bother with this place anymore. Patty look like she hates her job. She expressed extremely poor customer service skills. Maybe have her do inventory and not work with customers. The way she acted towards us was as if we taking up her time. Idk just bad vibes from that one. read more

Came here because I needed a dress and needed to unlock some boosts on my Cash App and there was also a 10% discount boost offered. I was shocked to find some really good deals and saw they had a Disney collab line as well. I ended up with a shirt and a wide cut dress. The day I went they were offering 20% off your purchase if you sign up for H&M's rewards program and I got a shirt and dress for $9.00 (including Cash App boost). It's better than Forever 21 with classier style but at a decent price. read more

The workers are Rude as fuck! Sirah, kelly and Anthony. 10+ costumes on the floor were labeled $7 the regular price was 29.00$ , the cashier said she won't honor it because she thought I placed the red tag on the costume. So I went back and grabbed the rest and the manager Anthony said he won't honor it because it was a mistake from the store..... THATS FALSE ADVERTISEMENT!!! After whole monkey in the jungle drama, I see they are trying to save all the money they can. read more

H&M - FALSE ADVERTISEMENT - Women's Clothing Near Me - Santa Ana, California

The rating on this place makes sense! The employees that worked 11/15/23 are rude. For no reason either! If you guys dislike your job don't take it out on paying customers. Not usually one to leave reviews but I witnessed one of the customers get treated wrongly and other customers were shocked too. Have a great day, hope you get through whatever it is you're going through. read more

I love H&M and their deals they always have. I visit this store or the one in Orange @ the outlets. I usually don't have an extra ordinary experience or anything with employees. Just the typical "hi how are you?" etc. But the other day I went to look around and bought some items. I went to pay and the cashier was so kind and helpful. I was informed by the employee about the new rewards program that I did not know about yet. John was so patient and very kind. I had a great experience ever at H&M. John is doing a great job! Thank you! read more

They charge for paper bags... and the cashiers are rude. But my expectation at main place aren't very high anyways.

I can't believe this place has three stars! Should be a sin ... Everyone that works here acts if they're royalty and we're the peasants. And it's very annoying when the peasants question the royalty... Ha ha ha... Anyways! I fell in love with this hat outside on the mannequin ! Searched high and low for an assistant to help me..! Nobody in sight. Ehhh, so I decided to wait in line at the cash register . Once it was my turn, I asked the guy if I could have the hat on the mannequin and he said no.. Okay? Awkward! Well is that hat anywhere in the store, he said idk maybe over there , and pointed in such a broad direction I might as well searched for it in Africa! I then asked him to find me a hat similar.. And he came back with the ugliest hat in the world!!!! Anywho, I left mad and annoyed and hatless! So forget you h&m! ): read more

H&M - Ask for this hat off the mannequin .. They said no - Women's Clothing Near Me - Santa Ana, California

very bad customer service. I am very disappointed. The staffs are very rude and not ready to help at all. Not gonna visit this store again.

A day before Mother's Day -I ran in to H&M, I found a cute white and blue striped romper. On the actual day - celebrating my day I found disgusting stains which I didn't see when I bought the romper. My experience was the worse ever when I tried to explain what happened to an inexperienced rude manager as well as the "customer service" rep. To whom it may concern: Please review the recording from the day I bought the garment and also the voice recording from customer service when I called in and reported the crappy service I experienced from the manager at H&M - Santa Ana, CA. I specifically asked if they would like a picture or for me to mail in the item - the answer was "no, they don't want it or need it". I threw away the garment as I was disgusted by the menstrual cycle stains it had inside the trousers. Who checks the crotch area of trousers?...well, lesson learned. From now on - I will definitely check that area for stains before I buy a garment on this shape. Don't worry - keep the money. My family, friends, or myself will never shop at H&M again. My life is more valuable than going back and forth with "customer service" representative at H&M! One star was too much for this company - however they don't give two cents. Julia Vasquez read more

I went shopping at the H&M, was there for hours and tried on and bought so much. Eric B was the fitting room attendant and he was SO incredibly attentive and helpful. He really seemed like he cared about his job and doing it right which is so hard to find in a fitting room these days. I never asked him to swap out sizes but he never wanted to keep me waiting when I was rotating out the 7 items to try on. He tried to get me in a close fitting room each time so it was faster to switch them out. He was very sweet and I'll look forward to shopping if he's there. read more

This by far is my least favorite H&M. Not only is this location small, but their selection of clothing is limited. The only fully stocked section with decent outfits would be the men's side. The problem with that is I along with most of their customers are female. Every time I visit Mainplace I still make sure to give this H&M a chance even though I don't hold my breath anymore hoping to find something good. I aswell as a few other customers usually just end up browsing for 5 minutes tops and then head over to Forever 21 a few stores over. Normally I leave H&M stores with either their lingerie, sweaters, or dresses due to their fully stocked stores. This store is sadly disappointing and has an insignificant collection. The Outlets of Orange (The Block) has an H&M that is way more promising and guaranteed to have a few items catch your eye. Save yourself those 5 minutes and skip this store. read more

One word John... I think the 1 star rating speaks for itself. I don't know how he has a job working directly with customers.

I've always been a loyal H&M fan from Europe, Asia, and to the US. With that said, you can imagine how many branches I've been to and what my closet consists of. This branch carried all the departments: women, men, kids 8-14 yrs., kids 2-8 yrs., baby, maternity, and Divided. That was the main reason I came to this mall because as much as I love the Crystal Court H&M with their great staff and awesome location, they just don't carry the big kids department. I do pray that one day they will though because my daughter who has now graduated the small kids size, is a huge fan! Set up is not the best. It took me a while to find what I was looking for and it didn't help that there was no staff in sight to ask for assistance. You'll find them behind the register or in the fitting room. Speaking of fitting rooms, oh my! You wouldn't want to go barefoot in that room. You can see this thick layer of dust on the floor that would stick to your clothing when it touches the ground. Eek! I was tempted to ask for a broom or vacuum. Oh and the curtains are horrible. As I was trying on something for a good 5 minutes, I saw this creepy lady outside through my slightly opened curtain staring at me. Seriously?? I tried pulling the curtain for maximum privacy but that was as far as it can go. What ever happened to the doors similar to the other branches?? Checkout was a breeze. It was this big guy with a soft voice behind the counter. Really friendly, chatty, and cool. I liked him. I wish I could say the same for the lady and the manager. Never have I experienced such horrible service until 8/20/13 around 7pm in this unfortunate branch... The merchandise I bought totaled to $95 which from that amount I used a store credit of $15. The hubby found something similar that he liked better at a different store after we left H&M. Since we were still in the mall, I decided to return that one item he no longer liked. Unfortunately for me, I ended up with the lady behind the register. She told me she was going to give me store credit back so I said I want it back on my card. This was $15 worth. She said no because it has to go back to store credit first, as is their policy. With an attitude, yes! And I said, of course not. All the other branches that I've been to would refund me back on the card if the purchase was more than the store credit. It's credit card first and the leftover goes back to store credit. I bought items more than the store credit so I want that credit on the other items that I bought. The lady didn't seem smart enough to understand the point so she said she'll ask the manager. Here I was thinking I would get some customer service but lo and behold, this blonde flamboyant manager just gave me a nasty attitude and told me to go return it somewhere else that would do it that way because there was no way he was going to honor that request and walked away. And that was the manager?? What a joke! So to make the long story short, I told the lady I'll return everything and purchase everything again (except that one item I want to return), that way I get to use my store credit on this purchase and not have to come back again and use it next time. She agreed to do that but said she still didn't understand the point. WOW! You won't see me coming back to this location. Someone holler at me when this is under new management! read more

Let me just start off by saying I am a huge fan of H&M they have amazing prices and in every store I've had some great customer service, but this particular locations is thee worst. They do not care about their costumers, I've never been greeted never, been offered assistance, suggestions nothing of that sort. The only reason I return to this place is because I work at the mall and it is convenient. I too work retail and I can not fathom the thought of treating any of my customers the way they do. I will now be making the trip over to South Coast Plaza where they value costumers. I hope they make some changes. Sometimes all it takes is a new enthusiastic staff/management. read more

This H&M is brand spanking new and feels HUGE! The moment I walked in I was thinking it was going to be a lot smaller but the store kept going further and further into the back. The men's section is on the left, the women's section is on the right and extends to the back and the kid's section (which was big!) is furthest in the back. The work style, more formal clothing is near the front of the store when you walk in, and the casual stuff is more towards the back. There isn't any clearance items yet, but I'm sure there will be as we move into the holidays. Everything is color coordinated so far and it feels nice to walk into an H&M that is orderly (Ahem..I'm looking at you H&M in the Block) =P Nice selection of accessories and shoes also. Great and affordable addition to the mall! =) read more

The place was neat and clean but during the entire time that I was in there no one acknowledged me or offered to help they have really nice stuff though read more

To my surprise this is the first h&m experience I had that was great. I got helped by an employee named Tony, he was super friendly and helpful. He got me and my daughter (she's 2) "swaggin" ! Definitely will be coming back! Thank you Tony for a wonderful experience. read more

Who doesn't like H&M ? I mean they're affordable and their clothes and accessories are very nice. I bought 2 shirts that I really liked and when I got home i found out that one of them is size S even that on the ticket it says M . I was pretty busy so I took me a while till I had the time to come and exchange it. When I got there they told me they can't exchange it for me because it was over 14 days. I explained them over and over that I do not want refund I just want the same shirt in M size the employee was very rude and I have to say I don't think I will ever shop there again even thogh I love their clothes. read more

H&M - Women's Clothing Near Me - Santa Ana, California

I. LOVE. THIS. H&M. Now, I've always been pretty whatever about H&M. While I've spotted cute items here and there at their many locations over the years, the clothes always seemed to fit me weird or just not look as cute as they did on the hanger. I always seemed to have better luck at boutiques or even Forever 21. Then I arrived to their newest location at Mainplace Mall. Aside from the one at Caesar's Palace in Vegas, this has to be their biggest, sparkliest store yet. Because it's brand new, it's especially organized, and I was able to quickly snatch up things that I wanted to try on. And also because it's new, there were lots of good sales going on. So unfortunately for my bank account, I took advantage of these discounts. One hour and $200 later, I walked out of the store feeling very accomplished and fully satisfied. I have to say that this H&M totally redeems Mainplace Mall, and that I'll definitely be returning for my retail therapy fix! read more

My review of this H&M SO FAR (as it just opened) is pretty high. It's clean and not chaotic, even though the store seems bigger than the one at The Block. It's got wonderful choices and there are employees everywhere, so I didn't have trouble locating one when I needed help getting a top down from the wall. The clothing itself seems to be focused on the more professional, clean cut style. The more casual stuff is a little further back into the store. I have no problem with this because I personally am not interested in their casual stuff. Their children's section seems huge as well from what I saw. This one is a closer drive than the one at The Block as well, making it an extra perk. If it wasn't better, I'd have driven past it though. So far, much better. UPDATE (10/11/13): The store is still nice and clean every time I come. It's been a little more crowded, but no where near the craziness that happens the store at The Block. I always feel like there are not enough cashiers there. I've only ever seen 2 registers open at this location, but the lines are manageable. The floor is still the same with more professional women's clothing in the front and the Divided brand and kids clothing in the back. Men's clothing is next to the women's, and they have good selection as well (when I grab stuff for my boyfriend or my brothers). I would still rather come to this store than the one at The Block. read more

A great location for shopping. Lots of clearance items and clothes especially for the men and children department as some stores don't even carry kids or a lot of men items. Of course you ladies have a nice selection here as usual as many other locations. It is very well kept even with people throwing clothes everywhere, I like this store more than the many other H&Ms I can choose from. I just hope the brand can go into more XXL as XL fits as a L. I can never find anything for me like I use to. read more

Best H&M store yet! This store has the BEST merchandise, it's SO organized, and the kids section is nothing short of amazing! The selection of products there is great, and it doesn't feel like a maze, or mess like some of the other stores. If you're looking for a well organized H&M with friendly staff, this is it! Prices are also dirt cheap for the latest fashionable clothes! read more

It amazes me how many staff are at this location and when there's a line they dont even help assist at check out. This is the worse H&M. I dont know how many times I've returned items and they tell me I'll get store credit lies. I get a full refund 7 days later. Get your info right. read more

I am a huge fan of H&M but the lack of professionalism and customer service is a huge issue at this location. The cashiers are so rude and carry an attitude that makes them unapproachable. It is truly disappointing that H&M doesn't pay much attention when hiring employees that give terrible customer service. My experience with Stephanie (blue-haired girl) and the guy with the strident voice was an experience like no other- terribly rude and unpleasant. It made me feel uncomfortable that the cashier Stephanie wrote my personal information on a receipt without elaborating on why she would do that. When I asked, she simply replied with "because I need to". Such a terrible experience. Also, I forgot to mention that the manager with the colored hair and piercings is no help at all... such a low-reviewed place! read more

Me and my mom were just kicked out of the dressing room The store manager Jessica said we weren't following store policy which we were we were supposedly the story goes we were in the same dressing room which we weren't and my mom was told repeatedly to leave after about 5 minutes of them been repeatedly rude to us I started being rude back at that point I was asked to leave the store would you know I have a gift card that I can't use and quite frankly I really don't want to and some socks that are missing a sock that I bought no I have three pairs of socks plus one spare read more

What a piece of shit this store is! I bought a few of shirts for my daughter and when we bought them they fit her perfectly when we wash the garment it sheik at lest 2 sizes. I tried to call the store but the only phone number was to there customer service line and that number doesn't work 855-466-7467 so I went to the store and guess what the they wouldn't take them back. We wonder why retailers are going out of business. I will do my buying for know on throw amazon. They have great customer service. read more

I love the selection here! This location is always well organized, neat looking, and very welcoming. The employees are always polite, friendly, professional and friendly. Good place to get current looks, trends on a budget. Charles is always the most helpful and polite!!! We have, actually, never had any issues with any of the crew! read more

How long is it going to take this store to fix their ac. It has been broken for over a year now. As a customer it makes it very uncomfortable to shop their. I can only imagine the employees. Why is it that they are being practically forced to work under that condition. You should take your employees into consideration. They are willing to work under the stuffy fitting rooms to make a living and make your business successful ! That is not fair. Your suppose to run a business where it makes it comfortable for your customer and employees. Every time I shop there I get the same answer when I ask when is the ac going to be fixed. Their answer is " it's too expensive " well maybe if the corporate team had a back up plan in emergencies like these it would let make it too expensive. All I'm saying is appreciate your employees and fix their dam AC , they had enough ! The holidays are around the corner and it doesn't make it a fun environment when people are hot and sweaty trying on clothes. The portable AC's are not cutting it ! read more

H&M - Women's Clothing Near Me - Santa Ana, California

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This store gets 5 stars from me but because of John... i don't know why all these people are upset at John but when I went there he treated me and my daughter really great!!! If as a customer you're upset because your socks didn't ring up at the same price as your friends then talk to a manager...John doesn't make the store policies!!!! Geeee weezzzzzz!!! read more

Terrible customer service. Instead of being asked if I needed help, I was straight up told "we will be closing soon so if you're buying you should go to the register before it closes." There were so many employees but none of them greeted me or even tried to help me. Only one person helped me when I asked her, super sweet girl. The other one that i asked pretended the app didn't work, suggested I ask up front, but she doubted they'd like to help me, because it was close to closing. read more

AVOID! I had just went to the south coast one and they were very accommodating but did not have my size in one particular item. I checked out main place and found it but the young female Curley haired sales associate was very rude and snotty. She then asked her manager, over weight female with lots of tattoos, and she also was not helpful at all. The associate and manager were the rudest and most stuck up employees of h&m I have ever dealt with. Will not be coming back to main place. Better sticking with south coast and the block. read more

Let me just start off by saying the selection at this location is extremely limited. However the customer service here is the worst! I had an especially bad experience with one of the guys that work the fitting room, who yanked away a rack that I was looking through ...without warning or apology. Very rude. Definitely not coming back. read more

We were on a mission to find maternity clothes. After striking out at the Gap. We walked in H&M to look for some. The store was clean and well presented. We found maternity clothes in the far back corner of the store. read more

Just like any H&M i'd say. Maybe a bit less of stuff and not so big but still has the main things I come in and look for. I'm glad I now have 3-4 H&Ms in a 10 mile radius. haha read more

Great close relation but the service was sub par. I come here we now and then because they always come up with some good product saw a try to check amounting in next week. Once they work on your customer service read more