Nancy and Melanie were amazing great customer service very helpful this is definitely my fav location now read more

The Children's Place - Great customer service by Melanie and Nancy they both helped me out today ! They were so kind to help me find exactly what I was looking for - Children's Clothing Near Me - Santa Ana, California

My husband and I walked in to buy some school uniforms for the kiddos. The ladies that were working today 9/14/25 were extremely friendly and made our visit enjoyable. The store was very clean and organized even though there was a lot of foot traffic while we were there. Will definitely be coming back. read more

Service is on point! Came in mid day on the weekend thought I would find a mess. Store was clean and easy to find sizes! Would definitely shop here again read more

I am surprised that I went in expecting a mess but it is actually really clean and they have amazing customer service.

If you walk in I would totally recommend this Place of Business . when it comes to open up an account on line some of their Business Practices are rather suspicious. Trying to use an account number you have used many times successfully in the past like 3 years has faulted when trying to make a payment. The day before it's due the account number does not work after the day the payment was due the account gets a over due $30 fine and your on the phone with them until the accounts person tells you have to wait 24 hours to open a new account very frustrating to be on the phone for 3 hours and accomplish nothing but getting told sorry and good bye after 3 hours another $30 Bucks tomorrow? I think not read more

The window displays at this store are just too cute! With spring here and Easter coming up soon, everything is in pastels. Even the boys' clothing has some pink and yellow. I may not be a big fan of pastel colors (especially on boys), but with window displays this adorable, I had to venture in. I really liked seeing the clothing's fun patterns as I walked in the door. I especially liked the 25% off signs all over the store. The displays in the store were as equally as cute as the ones in the window. The girls' clothing was adorned with lots of flowers in pretty colors, while the boys' clothing seemed to have tons of sweater vests and plenty of plaid. As with most Children's Place locations, I seemed to have trouble finding the sizes in certain styles. When I needed help, I was suddenly invisible. I was the only shopper in the store and had trouble finding even one salesperson to help me. When I finally did ask one salesperson for help, she seemed a bit inconvenienced. Although the clothing is really nice here, I found the customer service mediocre at best. I'm hoping they were just having an off day. I would love to go back again in the future when the staff seems friendlier or a bit more helpful! read more

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I loved to go to this store to buy my kids clothes and it's so close to me but I recently had a bad experience at this store when I was trying to exchange a pair of shoes that were defective due to the fact that they ripped from the tip and were only use 3 times and were bought less than a month. Which I found odd due to the fact that I had the same exact shoes that lasted more than the newer one and were worn a lot more. So I decided to go to this store to exchange them and the girl that was working did not provide the best customer service and quickly denied the exchange because she saw the receipt was on my email and she assume I bought the shoes online therefore she said she could not exchange them and that I had to exchange them how I bought them but I reassured her that I bought the shoes at this store. She still denied to exchange them. Then I asked for the manager and the Manager came out and also denied to exchange the shoes and her excuse was because the shoes didn't have a price tag but I did have the receipt which I didn't understand what the problem was if I had proof of purchase. So I ended going to another store which was at the block in orange and they were so helpful and nice and had no problem on exchanging the shoes for me. So therefore I would not recommend this store due to horrible customer service. read more

Got here at opening hoping to try on uniform shorts with my son. First, the store was an absolute mess. I get that places are short staffed, but this was really bad. I was able to find shorts only to be told that we couldn't try them on. My son is at an age, like most children are (it's in the name of the store!) where he is growing and trying on clothes is vital. I was tinkering with buying the shorts, going into the mall bathroom to try them on and then return them, but I realized that is way too much effort and I will just go to another store and give them my money instead. This used to be my go-to store. Not anymore. read more

This store has piles of clothing and clothing all over the floor. The deals are great but I recommend placing your order online and just picking it up in the store. read more

The Children's Place - Children's Clothing Near Me - Santa Ana, California

Take money but no shipment. Bad customer service, no help sent customer back and forth talking to the carrier. The children place don't want to take responsibly when customer don't receive their shipment. The children place credit card providers is no help, all they want is to take your money without any responsibility for your products. Do not buy at thus place. All it gave you is lost of money and stress. read more

I like the overall company (Children's Place). My son is tall but thin, so the pants are perfect from here. They have the little adjustable buttons and elastic thingy at the waist so you can button the elastic strap to your child's desired waist size. This particular store is small and has a VERY small toddler section. Thusly the selection is limited. But what they do sell is quality. read more

Amazing how there are no reviews on these stores. Yeah, Main Place may not be the best mall around..but if you need something you can probably find it here (See my review on the mall). This location is not my favorite by any means. In fact, I would suggest going to Macy's in the same mall and looking through the sale racks. Also, the best Children's place is in Long Beach in Belmont Shores (Read my review). However, often this location has sale items. You just have to think a season or two a head of time. I have been able to pick up many things for less than $10. Also, the store has a little more room than other kids stores in the mall. The employees alwasy seem different but willing to help and answer questions. While I am not a fan of this store, it is AOK. Children's Place at Main Place Mall..another reason the OC is the best place to live. read more

@yvonne , the girl has zero customer service experience , RUDE , disrespectful , unprofessional , I've been to this store more than a handful of times and although the store is always messy I've always had a great experience getting checked out . After a dispute at the register about my return she dismissed me and started helping the person out behind me, before I was even done completing my transaction, her ghetto ass actually told me" well your getting mad what do you want me to do" all infront of her manger ( missy or Marian ) that's the names they gave me on my receipt, great job manger letting your associate disrespect your customers !! definitely taking this to the corporate office. Helpful tip if you go in this store don't let the large old lady with the badly drawn in sharpie eyebrows help you out read more

I have been there a couple times and they often have good sales. However I went in on 12/29 and the STORE was a DISASTER!!! I mean it was so so bad that I couldn't even walk through. Stuff everywhere and mostly on the floor. I'd expect cleaner and more organized after an earthquake or tornado than what this store was. Corporate ought to be ashamed of this place! read more

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This place is disgusting!!! You can't find anything the employees are so rude! Specially Mary the manager of the store!! She was so unhappy to help me. What can you spect if the manager treats you like she doesn't care about you??? I'm not coming back. Go there if you feel like walking among the us stuff and you feel like plugging in a recycling can of clothes. Deplorable customer service read more

This place is awful there clothes is everywhere u can't find nothing looks like a tornado went threw the store.

The worst experience. Cheap made clothing and the exchange policy is even worse. The receipt was two days expired and corporate refused to do an exchange. Do not gift anyone from this store it will show the quality in you. read more

Love the clothes for my twin boys. Great deals. Very durable. This location is a nightmare. You can't find anything in the store. The clothes are piled/thrown on the floor, tables and rounders. I came in right when they opened and this is what the store was like. It literally looks like a sloppy teenagers bedroom minus the food wrappers. For this location, it is much better to order online and pick up. read more

RUDE! Never once have I come to this store and had someone who worked there greet me or have any type of personality other that rude and impatient. Not sure why they are in business. Unorganized, unfriendly, disgusting store. read more

My experience has always been great! Friendly workers, always willing to help. My questions are always answered in a timely manner. Prices are good, You can always find good deals. Yvonne, Mary (mgr), Mariah. They provide great customer service. I love shopping at Children's Place. Thanks ladies. CA from OC. Keep up the good work read more

This place is disorganized, dirty, and unprofessional. I will never shop at this store again. This store has been the worst shopping experience I have had. read more

I like their sales on clothes that are always going on. You should not be playing full price for clothes as there is always some kind of sale. Sign up with their rewards program and you will get emails with their sales and even promotional codes for in store or online shopping. You can even earn $ off your purchase. However, be clear as to what sale prices are for online only as the in store prices vary and are a few dollars more. I shop here for both my son and daughter and have found plenty of cute, durable and affortable clothing. Some of the girl design's and styles are very cute and look more expensive. read more

Love the cute boys clothes and very cheap for nice clothes

This is the worst review I have ever had to write. I went to this store within 5 mins of it opening bc I just needed a dress that I found at a different Children's Place in a different size & I needed it that day. I mention the time because that means zero to one other patrons were in the store before me. The Yelp pics were right. This store is less organized than a donation bin. Clothes are just piled everywhere unfolded and uncared for. They never even heard of the dress I just purchased the day before at a different location which makes sense because the clothes are just rolled into balls and thrown into piles. You will never find what you are looking for here. Garage Sales are more organized and classy than this store. To add insult to injury I asked to use the restroom only to find fresh, stank, human feces sprayed all over the toilet and walls. The smell hit me like a freight train. It took everything I had not to vomit. Let me remind you, this store just opened. I have never ever had such a horrid experience at a store in my life. Ever. read more

I usually purchase online due to the wide range of selection. They offer little one's outfit at the great price. The people in the store is not vary helpful. Hope they know more about their online products. read more

Horrible customer service!!! I received 2 outfits that weren't my taste, so I tried to exchange them... Daniela the manager was very rude & said I could only get the same exact item in a different size, fine. Except they don't carry either piece I had, so I am supposed to drive around to their various stores instead of get a different item. This is unacceptable with a fussy 2 month old! I will not be shopping at the Children's Place again thanks to Daniela's rude attitude and lack of customer service. I'd rather go to a reputable store & choose what I like! read more

Was at this store yesterday. I was waiting in line to pay about 15 to 20 minutes. Gave them two stars for that and because they advertise clearance section so much, but they only have a small selection. read more

Rudest employees ever! Stood in line for 10 minutes then the girl turned to the customer behind her and started ringing at that register. The store is a complete disaster. Not worth any discount to deal with such attitude! Someone please teach these girls customer service or just some manners! read more

I went in today and my stroller couldn't fit in the aisles the store was such a mess! The racks were a disaster. I wanted to buy some sleepers but I couldn't even make it to the infant section and I wasn't about to dig through the piles of clothes on the floor. read more

At the children's place they have bad face and they don't like there services there I had to wait 2 hrs there just for my child belt that I ordered online also the ladies were so rude to us, my husband try 2 times to get my order even when he was an alternative pick up person they had him waitting 2 hours just to told him " I need to go to pick up because I did the order" when I went they ask me for my ID and when I told then if I can use a picture of my ID they said "NO because we need to see if you are the person who made the order" I show them the confirmation email, my online children's place account but they just told me No, well I called my husband to cone back to the store to show his ID and I left when he came back that ladies were very rude with him and when Finally got the $4.95 belt he thanks them but this ladies don't even answer him. When he told me I told him to go back and ask for the names but they decide to ignore him. That's why I'm writing this review I don't like ur service and I try to speak to Janet " THE MANAGER " and she didn't even want to help me wither. read more

I've never been to a store with such horrible customer service!!! The employees are rude and seem bothered when you asked just a simple question. read more

I have 2 kids and been shopping here since I had my first child in 2010 They have the cutest clothes for such a reasonable price. I have to say though that after today my love for this place has grown even more. Today is veterans day and this was the only store in the mall that had a sign in front of their store to appreciate veterans and their family. Other stores offered discount aswell but I had to ask to find out. Its not just about the additonal discount it's about the recognition. The store may be a little small and not always with the clothes folded to perfection but the associates were friendly and helpful. I just got my kids their thanksgiving outfits and I love them. Thank you childrens place. read more