My water heater exploded and caused a flood in my basement. I called Moe plumbing and the technician told me to turn off the 2 shutoff valves. That stopped the water flow and he said they would call me the next day, Monday. Well they arrived at 9, ordered the right new water heater and completed installation by 12 noon. These people are as professional as anyone and that is why all my plumbing needs are done by Moe Plumbing! They are A+ and very neat! Stan King in Beverly Hills. read more

0 star if possible, don't waste your time or money. They'll do half the work (maybe if your lucky) then when they don't know how to fix the problem they say they gotta charge you again to come out and take the next step do the fix. Literal joke of a company unprofessional scam bs red flag save yourself the headache from these clowns read more

I think it changed ownership, and their plumbers now work on commission. Bad idea -- you should be able to find companies that charge much less read more

I've used Gilmore for my HVAC needs and they've been more or less fine, no major issues with them. Moe Plumbing and Gilmore are apparently under one roof now so I thought to try Moe when I needed a new gas valve and replacement dryer vent hood. Alex was very polite and attentive, and we've had no issues with his workmanship. However, there were a number of problems I wasn't happy about. 1) The operator had quoted us one pricing structure over the phone but the pricing structure I received in person was different and more expensive. Red flag there. 2) I was charged $90 for a single gas valve. This didn't sound right and I brought it up with Alex. His response was, "It's brass!". After the work was done, I went back and did some research. It turns out comparable brass valves shouldn't cost more than $15 (about half that when purchased in quantity). They gouged me with at least a 500% markup over the going market rate. Once I discovered this, I called to complain about the practice and that it harms building any kind of trust with them. The secretary promised to pass my information to the owner, who would call me back. I never received any followup. 3) I wanted to investigate the cost of having automatic solenoids installed for my sprinkler system. I spent time with Alex going over the various things that needed to be automated so he could build an estimate on the project. He billed me for the time discussing a possible future project, which was disappointing. Worse, 20 days have gone by and I never received the promised estimate. I appreciate that the work I did receive was done well. I didn't appreciate the inconsistent pricing structure, the gouging on the gas valve, the failure to respond to my complaint, getting billed for time to discuss an estimate for future work, and then never actually receiving the promised estimate. I hope they enjoy the extra money they made gouging me, because next time I'm looking elsewhere for plumbing service providers I can trust. Now I have to wonder if I shouldn't drop their HVAC services as well. read more

H L Moe - $90 for a valve that probably cost them $7 to buy. - Plumbing Near Me - Glendale, California

They were referred to us by a good friend. Our experience was absolutely insane with them. We were on the phone and promises were made, never kept or followed through. We wasted a month with them and never got a decent answer. Only very poor excuses. IF YOU HIRE THEM, WE WISH YOU GOOD LUCK. There are many other companies that have good ratings. Just don't call Moe !! Terrible customer service before even starting we were mislead by a fellow named Randy. We have never been so blatantly lied to. read more

I just had Moe Plumbing install a hot water heater on demand, and their Rep. Jeff Hachey quoted me a $1000 rebate for the model he was recommending. Now I KNOW I Paid too much for the service, because there is NO REBATE for the model they installed. Shame on him for relying on his rep to tell him there was a rebate. There is NONE! The rep was simply selling him something..... and Jeff called me "OFFENSIVE" when I called him on it. While the installer was the best I have ever encountered, never trust a Rep. again. read more

If I could give zero stars, I would. I have a condo, and I sit on the Board of that condo building. The building had used John Keefe Plumbing for years before Moe Plumbing acquired it and has used Moe Plumbing on occasion since. A few years ago, I had John Keefe Plumbing (later acquired by Moe Plumbing) replace a faucet for me in a bathroom, and it took an hour. When I needed another faucet replaced this year (same old faucet, same new faucet, different bathroom but with the same setup), Moe Plumbing came out and charged me 4.5 hours for the same work. 4.5 hours! For something that had previously taken 1 hour! I took issue with the bill, there was some back and forth over a period of months, and they discounted it a bit - but not nearly as much as they should have. I still feel like they took major advantage of me. We have instructed my Board of Directors and our management company to look elsewhere for our plumbing needs. My advice to you is the same: DO NOT CALL THESE CROOKS! read more

Thanks I already reviewed this horrible company and another review I just want you to see why, he left my sinks with two bowls of filthy water after trying to put in new faucets read more

H L Moe - I already gave a zero star for this company but I want you to see why this is how this fellow left after putting in new faucets - Plumbing Near Me - Glendale, California

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Highly recommend MOE Plumbing and repeat customer. From the HVAC, the hoses needing replaced, to cleaning out drains, draining the water heater, always professional, helpful, communicate clearly. I will continue to use them and recommend them, Thank you!! read more

Moe Plumbing did a good job on fixing my toilet, but shame on them for lacking in admin skills. I gave them my credit card in June. Months later they called claiming I didn't pay, even though I submitted payment on the day of service. Checked my bank & Moe did not process payment. Not my fault. So, they sent me a bill which I agreed to pay...and they slapped me with a "Late Payment" & penalty fee! Nope....I will gladly pay them for services, but perhaps their office clerk needs the tables to be turned on him/her. read more

had them come out for an estimate 129 fee and they spent 5 minutes - took a week to get an estimate, while we received 2 emails for the 129 fee invoice. subsequently had another company, with no fee come out and give an estimate of 1/4 of MOE, Reached out to Carlin but he stated the service guy was here for 40 minutes, which is not the case. Just a CYA if you ask me. I have no experience with these guys but based on other factors I would NOT recommend. read more

We've called on MOE a few times for leaks, hot water heater repair (and eventual replacement), and now just a simple running toilet - they're always really nice, it's a quick and efficient fix, and they do you the favor of calling or txting you to let you know that the technician is 30-45 mins away. Heartily recommend. read more

I needed plumbing services and was not happy with the previous companies I had worked with. On a whim I called HL Moe in Glendale and am glad I did. Their pricing was fair. The scheduling was fast, they scheduled me for the next morning. The service technician, Skip, was fantastic. He arrived ahead of the scheduled time. His work was done quickly and correctly. (That hasn't always happened in the past.) He answered all my questions. I am very pleased with HL Moe and recommend them highly. read more

Completely incompetent. Told me a particular day, then, they never showed and told me it was supposed to be for the next day. THEY OBVIOUSLY DO NOT KNOW HOW TO RUN A BUSINESS. ZERO stars!! E.C., Burbank, CA read more

Too bad I never got a chance to work with this company to see if they even do a good job. I'm leaving this review mostly to reflect on the quality of interaction between business and customer, which always reveals something about the DNA of a company. Moe Plumbing may indeed be a great service provider, but they cancelled my initial appointment twice because of their estimator's schedule problems and personal issues. Now, I'm all in favor of a company paying attention to their employees welfare. But in this case, it cost them a potential job and a big one (I have a broken sewer line which will cost me thousands of dollars to repair, so a good payday for them potentially). So when the scheduler was having trouble finding a date for the third appointment, and I suggested that she try to move someone else around to accommodate me after two cancellations, she pushed back, if politely, with some excuse about the estimator's schedule being unpredictable. And here's the test. When I suggested that maybe I should find another provider, instead of redoubling her effort to accommodate me, she immediately relented and was absolutely willing to let me go. Wow. Does her boss know that she is willing to throw business away like that? I don't know about you, but if I am trying to sign up a new customer, I go out of my way to make a good first impression. They really couldn't juggle the schedule or send someone else out to fill in? I hope Moe Plumbing has such a backlog of work that they don't need my business. Why? because I will never call them again if I have a plumbing problem. read more

Call Moe and try to tell them I needed to change a stem in the bathtub faucet. The lady said she don't need the information. Will send a tech to find out the problem themselves. the tech came out Tuesday and didn't bring any tools except for an iPad in the house. I told him the problem, and he took pictures and CHARGE me $129.00 and said will get back to me. Today is Friday, no calls no email.......and I am still out $129.00 for him to come and take pictures of my faucet...my faucet is still leaking, have to call a real plumber....What kind of company is this? No name-calling, just stating the facts. read more

Our previous contractor skipped town after completing 90% of work. We had some issue with a shower lacking water pressure. I was recommended to call MOE for help and Tom Dougherty came to the rescue. Not only did Tom showed up on time, he was most knowledgeable with Kohler products and fixed the low water pressure issue in no time. I would call MOE and ask for Tom in the future for our plumbing needs. read more

Longtime and satisfied customer for a range of services, from routine clogs to installing a cleanout drain. The office staff are super professional, and the plumbers are knowledgeable and courteous. High recommend. read more

I have used Moe Plumbing for several years. I have always been pleased with their service. Most recently, I needed to have a Porcher toilet repaired. The challenge was identifying the problem and finding the parts. It may have been easier to just replace the toilet, but Tom (the plumber) was up to the task. Not only did he identify the problem, he also took the time to explain it to me. The day of the toilet repair, the faucet it my bathroom failed. I asked Tom if he would replace the faucet with a new set I had already purchased. Although he was pressed for time, he did a great job. In the past, other plumbers shied away out of concern they might break the tile. Although it was a lot of work, Tom made it look effortless. Tom is the best- skilled, professional, pleasant, and very knowledgeable. Best of all, he takes the time to make sure I understand. Couldn't be more pleased. Thank you! read more

AVOID! AVOID! AVOID! AVOID! AVOID! AVOID! Our office has been using this company for years now, we use them for immediate service and every time we do, we instantly regret it, they are not cheap and over charge. Today, I've had it! Called and requested someone to shut the water off, took them 3 hours to show up, in the mean time we had to called the city to shut off the water!! Jason - tech showed up, as we explained the situation and advise the city turned the water off he started to become annoyed and his annoyance became RUDE and condescending, in addition to his attitude and lack of good customer service skills, he started writing the work order stating HE shut off the water (when he didn't!) I asked him to removed it from the order and his attitude got worse! He was asked to leave from our premises. THEN, I called the main office to officially make a complain, and my complain received with no importance. Either they are used to customer calling and complaining about their service or they simply don't CARE!! To sum this, up, they are overpriced, extremely rude and have no sense of good customer service whatsoever! Today they lost my business for all our properties! read more

I will state that this company may need to reassess how their employees drive their vans. Just recently, one of their employees took a large right turn (3-lane) that almost crashed into my car (and it was 100% intentional). Don't think I need to say more about this issue. read more

Our AC was blowing warm air on the hottest day of the year. After contacting 7 other businesses that were booked, unresponsive, or closed, they came out on the same day got it up and running within minutes. read more

this is a great plumbing shop experience and good at there work if you're looking for a great plumbing business Moe is it thanks for the great craftmanship. read more

I would give this company a "0" rating if I could. My sink backed up and they sent up a man who put in new fixtures, but didn't recognize that the main plumbing line was stopped up. He took close to SEVEN hours to put in two faucets and didn't know how to unplug the line. It was working in the morning before he came up here, and by the time he left I had two sinks full of BLACK water that would not go down. Stay away from this company. I used it for years when the original owners had it, but it has morphed into something I don't even recognize. read more

Never use them for any Plumbing issue !!! * * * They always over charge you. any job that takes 30 minutes, they make it 4 hours, and add 2 or tree technicians to the service, then they send you a invoice with a large amount. When I called their office to ask question about the invoice, they never respond to you. after 2 weeks the supervisor Randy, just gives you some wrong answers to cover up their lie about the invoice. even Their technicians are not professional. They just do some extra work (when it is not necessary) to make the invoice become with more amount. I regret using them for any plumbing service. They are not reliable !!! * * * read more

My water heater went out and I called them for service. The answering service was polite but the info from the on-duty plumber was I'll call in a few minutes, 30 minutes later nothing, Called again, and the same answer. Called again at 2 am, I can't do anything for you. Sure could have used that info 3 hours ago. read more

I really REALLY didn't want this to be the typical plumber scenario that you hear about all of the time but... Yup, they milked the clock and tried to charge for an extra HOUR! Of course I was sure to note the time he arrived which was 3:35pm. He had written down and was charging me from 2:35pm to 5:45pm. This was not a mistake as he tried to "explain" that they charged for travel time! Really? Hmmmm.... Anyhow, definitely not pleased and I'm truly a very fair person who tries to give people the benefit of the doubt. read more

Terrible terrible terrible. I DO NOT Recommend. Usually I'm very open to ways of doing business. I had to pay $112.16 for Moe's Plumbing to come to my house, spend 10 minutes listening to my hot water heater and give me a $1500 estimate. My bf was outraged, I didn't know any better, but he did. We got it fixed for $200 elsewhere. MOE's Plumbing Service is OVERPRICED. I DO NOT RECOMMEND. read more

Worst office staff. Plumbers may be ok but everything is a huge mix up from appointments to filing paperwork with city to billing. In Santa Monica, the city asks us to test the Backflow system every year or two. 1. The day of our appointment the plumber was late, I called office to find out when would he show up. Office said I didn't have an appointment....then the plumber showed up 5 mins later. 2. The city contacted us about some problem with paperwork. I called Jenna at Moe's. She said the paperwork was filed but said that it showed the test had failed, but they didn't notice that and never contacted us. 3. When I spoke with city's inspector, he said the paperwork showed the test didn't fail but that the paperwork was filed 2 months late. 4. Moe's never sent us a bill for the service read more

This company is fine but be aware of all of the hidden charges. Honestly, I don't think it's fair that they begin charging you from the minute they begin driving to your location. I had a technician over for one hour yesterday ( $135 per hour is the charge) but I was charged $217. This is not counting any parts. I'm going to find a different plumbing company read more

This place is a joke. I had new bathroom above the garage to be plumbed (5 fixtures) - easy access. Moe quoted me $14,800 double the second highest bid. I got the job done professionally for about $7000. read more

Useless. We were charged $99 for the technician to stare at the AC. He couldn't even open the unit and left with out fixing anything but we got charged. We were told the charge was for the effort of 'going out of his was to come out' according to the office. I didn't know they were doing us a favor but I guess that's their work ethics. Trying to get in touch with the technician, has been ignored for 4 days. Only thing the office can do is to call him and text me to call me back with no luck. No follow up, No Service, No work. read more

DO NOT TRUST THESE GUYS. GET A SECOND OPINION BEFORE YOU AUTHORIZE ANY WORK!!!!- THEY CHARGED A $99. FEE FOR TRYING TO RIP OFF MY DAD WHOM IS IN HIS EIGHTIES; AND I CAUGHT THEM AND CANCELLED THE WORK ORDER BEFORE THEY WERE !!!! SUCCESSFUL. My dad, a senior citizen called them out cause his floor heater quit. They came out and went under the house and stated "...there are many old parts that need replacing..." and suggested he buy a new unit at $3500. My dad trusting their word agreed and gave the technician a check for $350. With not the greatest memory my dad had forgotten I had the same unit worked on a year before. All parts replaced. So I called Moes up to cancel the job. I called the prior technician back who fixed it a year ago and he agreed to come take a look at it, and advised me $3500 is too much...he was there the next morning and fixed the problem with new parts for a few hundred dollars. When I tried to get the deposit back Moes tried telling me I had to pay a reatocking fee for parts. I argued and eventually got my deposit returned. Yet they still charged my dad a $99. Service call. So basically I had to pay them for trying to rip my dad off. Look up PacWest Heating. Honest, reasonable, reliable, dependable. read more

Called on Moe Plumbing this week to fix the shoddy installation of my new dishwasher. A bit concerned at the quoted minimum for the first hour, and subsequent incremental. The technician, Steven, showed up promptly (masked), assessed the issues, got his tools, and got the system ship-shape in 45 minutes. Props. read more

I hired MOE to do the required yearly back-flow device inspection at my business. It was a newly constructed business with totally new plumbing. They did not submit the results to the city, as required. I got a letter from the city 2 months later, fining my business $25,000 for failure to comply with the city codes. MOEs excuse was to blame their employee, and me for not checking on their work for them. Also, they found one of my new backflow devices to be worn out. I requested the replaced parts but they never gave them to me. Suspicious, especially since the other one has lasted 5 years now. $300 for that. read more

Early on a Saturday morning, the plaster ceiling in the living room in our historic house fell with a crash. We called Moe plumbing whom we had used numerous times. Russell was sent out ( and overtime pay) and proceeded to diagnose the problem as a leaky ring around the toilet base in the upstairs bathroom. $800+later,he left and I noticed the ceiling was still dripping water. I called Moe and informed them and was told it was j" residual water." HA! Three days later, the was was much more tha a drip and had worsened the ceiling to a dangerous state. In spite of my pleas and explanation, I ws told I couldn't have a plumber until three days later between 11-2. Fortunately, the mitigation people working on the project suggested I call another plumber, who came imediately and spotted the problem as a leaky pipe and fixed in less than half an hour. Because of the incompetence and refusal to address the problem, damage was increased to an significant extent. I will never use this plumber again. I wonder who rated them the " best inLA, as is noted on their phone message. read more

An irrigation pipe broke over the weekend. The plumber sent didn't have a clue about what he was doing. Ultimately he made the problem worse and I was left without any water (house or irrigation). On Monday I called my usual reputable landscaping/irrigation company. The irrigation company spent more time (2 days) fixing the issues the Moe plumber created than they did fixing the broken irrigation pipe. Don't use this company. read more

A shout out to Moe Plumbing. Dan Golgert, "Dan the man",came to replace a Hans Grohe kitchen faucet. He is an expert plumber, knowledgeable about faucets and a very careful worker. I couldn't ask for more! He did a seamless job. Kudos to the phone support who helped get the job done so well. Maris, Carlin, Alissia and Sandy for messaging Dan, taking additional contact numbers, and more! They DO make a difference! read more

I was pleased with the work that was done by MOE'S.. I had a huge plumbing problem and even though it was Saturday night, at 9 pm, someone came to my house and fixed the issue. thank goodness since I didn't want it to be like that until Monday or anything... YA! for Moe's... I'll call them with any & all future issues..HIGHLY recommended! read more

Moe plumbing recently provided service for me when it was raining heavily last week. There were issues with my water heater and they came within 3 hours. The tech was really knowledgeable and walked me through everything he was going to do. They fixed the problem and gave me tips on how to prevent this from happening again. I don't know why Moe gets such bad reviews. This is the second time I've used them and they have always been professional and experienced. It's hard to trust a plumbing service these days. read more