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    Services - H L Moe

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    $90 for a valve that probably cost them $7 to buy.

    I've used Gilmore for my HVAC needs and they've been more or less fine, no major issues with them. Moe Plumbing and Gilmore are apparently under one roof now so I thought to try Moe when I needed a new gas valve and replacement dryer vent hood. Alex was very polite and attentive, and we've had no issues with his workmanship. However, there were a number of problems I wasn't happy about. 1) The operator had quoted us one pricing structure over the phone but the pricing structure I received in person was different and more expensive. Red flag there. 2) I was charged $90 for a single gas valve. This didn't sound right and I brought it up with Alex. His response was, "It's brass!". After the work was done, I went back and did some research. It turns out comparable brass valves shouldn't cost more than $15 (about half that when purchased in quantity). They gouged me with at least a 500% markup over the going market rate. Once I discovered this, I called to complain about the practice and that it harms building any kind of trust with them. The secretary promised to pass my information to the owner, who would call me back. I never received any followup. 3) I wanted to investigate the cost of having automatic solenoids installed for my sprinkler system. I spent time with Alex going over the various things that needed to be automated so he could build an estimate on the project. He billed me for the time discussing a possible future project, which was disappointing. Worse, 20 days have gone by and I never received the promised estimate. I appreciate that the work I did receive was done well. I didn't appreciate the inconsistent pricing structure, the gouging on the gas valve, the failure to respond to my complaint, getting billed for time to discuss an estimate for future work, and then never actually receiving the promised estimate. I hope they enjoy the extra money they made gouging me, because next time I'm looking elsewhere for plumbing service providers I can trust. Now I have to wonder if I shouldn't drop their HVAC services as well.

    I already gave a zero star for this company but I want you to see why this is how this fellow left after putting in new faucets

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    13 years ago

    Great service. Very professional. Will recommend and will call again. Thanks moe for the great service!

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    Page 2 of 3

    Ask the Community - H L Moe

    Review Highlights - H L Moe

    These people are as professional as anyone and that is why all my plumbing needs are done by Moe Plumbing!

    Mentioned in 34 reviews

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    So Cal Air

    So Cal Air

    5.0
    (430 reviews)

    I had very good experiences with So Cal Air and definitely recommend them…read more Both the business and the construction parts of the job went smoothly. Communication was good. They helped me understand options and worked with me on what I wanted. They did what they said they would do. They were flexible and took the time to finesse the work where it was needed. Good quality work. Permits went fine, and everything passed the first time. My 1930 property has a 2-story duplex and a house. I live in one unit and have renters in the other units. I talked to several companies about the work. So Cal Air was more responsive than other companies. Menooa was very knowledgeable and helpful during the first meeting, offering me options. Their proposal was competitive with other proposals. They helped me understand options and were flexible, and worked with me through the installation of what I wanted. They installed 3 separate systems for me, one system for each unit. Each system had 3 zones. I've had many repairs to my property over the years, and the details matter to me. I wanted to hide the lines as much as practical, preserve the architectural look. My contractor handled the electrical installation and opened and repaired the drywall after the lines were installed. SoCal Air worked well with my contractor. Renovation of older construction is often complicated and takes extra effort. We had to come up with some creative solutions, and SoCal Air did a great job! My units were installed above doors and windows. My contractor modified the living room cove ceilings so the indoor units would fit close to the ceiling. So Cal Air did everything else. Everything fits great and looks great! I appreciated that Manooa gave good recommendations to steer me away from difficulties, but he also listened to me and headed my wishes when it mattered to me. So Cal Air handled the permits for the heat pumps. The installation passed the LA Building and Safety inspections with no issues. The work was finished late summer, early fall of 2025, after the heat, but in time for winter. Heating worked great in winter. We had a chance to use the cooling during a recent heat wave, and it worked great! I bought the heat pumps primarily for cooling, since the apartments had only heating and had never had cooling before. The units work great! The temperature stays very comfortable. Everything is very quiet. I barely know they are on, except when I open the door and am shocked by how hot it is outside. My tenants gave me positive feedback and have been very happy with the heat pumps. My property still looks like 1930, but it doesn't feel like 1930 anymore! I am very happy with their work and the results. I've recommended So Cal Air to several friends.

    I recently had So Cal Air replace my entire HVAC system, including both the outdoor unit and the…read moreindoor air handler. I could not be happier with the experience. From the initial consultation through installation, Menooa and his team were professional, knowledgeable, and easy to work with. They also enlarged one of my return air vents to meet the higher airflow needs of the new HVAC system. The work required widening the opening in the ceiling and installing a new return grille. The crew handled it neatly and professionally. When they finished, it looked like new. The new system is working great, airflow is noticeably improved, and the entire project was completed fast and as promised. It's not often that a major home improvement project goes this smoothly. I would recommend So Cal Air to anyone looking for HVAC installation or replacement.

    Pioneers Heating and Air

    Pioneers Heating and Air

    4.9
    (414 reviews)

    I woke up one Sunday morning to a nightmare scenario: something in my attic was leaking directly…read moreinto my kitchen. I assumed it was the AC unit sitting right above it, so I contacted Pioneers in a mild panic. They quickly put me in touch with Tomer, who showed up that same afternoon to take a look. From the moment he arrived, Tomer was calm, kind, and completely professional, which is exactly what you want when you're stressed about water dripping through your ceiling. He diagnosed the problem efficiently: our AC drip pan had overflowed due to a clogged drain pipe. He walked us through everything as he went, answering every question we threw at him without making us feel like we were slowing him down. He needed a couple of additional parts he didn't have on hand, so he promised to return Monday morning to finish the job. And he did, right on time. When yet another part turned out to be needed mid-repair, he didn't reschedule or leave us hanging. He went out, got it himself, and came straight back to finish what he started. No drama, no delays. While he was up in the attic, he also flagged some rat droppings and other pest concerns. But not in a pushy, upsell-y way, but just as a heads-up. "Here's what I'm seeing, I can get you a quote if you want." Refreshingly straightforward. Tomer turned a stressful Sunday emergency into a resolved problem by Monday afternoon. Thanks Pioneers H&A!

    Update: To be fair, I did not reach out to the company to discuss my concerns before posting my…read moreinitial review. After the review was posted, the owner, Motti, contacted me to better understand what happened and to address the situation. He offered to refund the service fee because I was dissatisfied with the experience. While they were not the ones to fix my heater, I do appreciate the effort to follow up and their apparent commitment to customer satisfaction. I hope others will still consider giving them a chance, and if issues arise, I'd recommend reaching out directly to discuss possible resolution.

    H L Moe - plumbing - Updated June 2026

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