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    $90 for a valve that probably cost them $7 to buy.

    I've used Gilmore for my HVAC needs and they've been more or less fine, no major issues with them. Moe Plumbing and Gilmore are apparently under one roof now so I thought to try Moe when I needed a new gas valve and replacement dryer vent hood. Alex was very polite and attentive, and we've had no issues with his workmanship. However, there were a number of problems I wasn't happy about. 1) The operator had quoted us one pricing structure over the phone but the pricing structure I received in person was different and more expensive. Red flag there. 2) I was charged $90 for a single gas valve. This didn't sound right and I brought it up with Alex. His response was, "It's brass!". After the work was done, I went back and did some research. It turns out comparable brass valves shouldn't cost more than $15 (about half that when purchased in quantity). They gouged me with at least a 500% markup over the going market rate. Once I discovered this, I called to complain about the practice and that it harms building any kind of trust with them. The secretary promised to pass my information to the owner, who would call me back. I never received any followup. 3) I wanted to investigate the cost of having automatic solenoids installed for my sprinkler system. I spent time with Alex going over the various things that needed to be automated so he could build an estimate on the project. He billed me for the time discussing a possible future project, which was disappointing. Worse, 20 days have gone by and I never received the promised estimate. I appreciate that the work I did receive was done well. I didn't appreciate the inconsistent pricing structure, the gouging on the gas valve, the failure to respond to my complaint, getting billed for time to discuss an estimate for future work, and then never actually receiving the promised estimate. I hope they enjoy the extra money they made gouging me, because next time I'm looking elsewhere for plumbing service providers I can trust. Now I have to wonder if I shouldn't drop their HVAC services as well.

    I already gave a zero star for this company but I want you to see why this is how this fellow left after putting in new faucets

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    13 years ago

    Great service. Very professional. Will recommend and will call again. Thanks moe for the great service!

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    Page 2 of 3

    Ask the Community - H L Moe

    Review Highlights - H L Moe

    These people are as professional as anyone and that is why all my plumbing needs are done by Moe Plumbing!

    Mentioned in 34 reviews

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    On Call Water Heaters - On Call Water Heater experts 24-7

    On Call Water Heaters

    (242 reviews)

    Well communicated pricing , fair and honest. Timely response…read more Their communication preference is text message

    Clearly this company does not need add'l rave reviews from me, someone who didn't even wind up…read moregetting work done with them. But I couldn't NOT leave a review because Natal was so wonderful. Long story short, I changed plans and am no longer getting a new water heater. But the friendly help and stellar communications from Natalia were appreciated and impressive. When I sent her a photo of the existing water heater and expressed concern about what the new, tankless water heater would look like, she sent AI (or photoshop) -generated images showing exactly what it would look like in my garage. When I shifted gears and said "Maybe we can put it outside, she addressed all of the logistical concerns, sent a tech out to go over the situation, then generated an elaborate quote that broke everything down beautifully. And then, of course, I used ChatGPT to troubleshoot what can go wrong with moving a water heater ten feet, while changing from tank to tankless and going from interior to exterior and it gave me about twenty concerns. Most of them seemed like AI nonsense but some of them were good points. Make sure your gas meter is X size, make sure your gas line is 3/4", many concerns about re-circulation situation... I'm sure the Natal and her techs new all of this and knew to determine some things on the day it was installed but Natal took every one of my concerns to heart, realized some were valid concerns that were not addressed on the first time a tech came out to quote the job so sent our another tech to take a closer look. And then I never did the job... Natal was as pleasant and sweet the last day as she was the first day. Just eager to gain my trust and do the job. Clearly, that has been most people's experience, too, as i look at these other reviews. Look, I don't get the impression that On Call Water Heaters shows up with three brand new vans all emblazoned with the name of the company in a full vehicle ad-wrap and the price she gave me reflected that... smaller outfit with less personnel that gives good pricing and good service with a good attitude. As usual, it's one or two people at a company that make it stick out and in this case it's all Natal.

    Right Price Rooter and Plumbing

    Right Price Rooter and Plumbing

    (354 reviews)

    Updating my original review years later because we ended up needing Mick again today for another…read moreplumbing issue at one of our family properties. We had a sewer backup issue affecting the back unit/ADU while also dealing with separate toilet issues in the front house. Mick responded quickly, diagnosed both problems efficiently, and got everything resolved the same day. The front house issue turned out to be worn toilet flappers from normal wear and tear. The back unit issue was a main line grease buildup/clog that required drain clearing and camera inspection work. Mick also took the time to explain the likely long-term slope/drainage concern with the ADU connection in a very straightforward and practical way. One thing I still appreciate after all these years is that Mick communicates like an operator, not a salesman. He explains what is urgent, what is manageable, and what may become a future capital repair issue without trying to create panic or pressure. Fast response, direct communication, practical diagnostics, and strong long-term knowledge of older LA plumbing systems and rental properties. Still highly recommend Mick and Right Price Rooter & Plumbing.

    Right Price Rooter and Plumbing did not disappoint--again. I had a gas leak and called the office;…read moreRichard quickly dispatched Jonathan. He performed a gas pressure test, identified multiple leaks, and clearly explained the situation along with upfront pricing. Since it was a larger job, I let them know I'd be getting a few other estimates. After comparing, their price was not only very competitive but the best overall--especially considering the warranty--so it was an easy decision. The job took two days and was completed perfectly. Drywall was opened, patched, and painted to match. They installed an earthquake shut-off valve, pulled permits, and handled inspections without any issues. What really stood out was the honesty, communication, and professionalism--from the initial phone call to the final walkthrough. Everything was clearly explained, and the team was responsive the entire time. Mick is clearly passionate about his company and it shows in the quality of work and customer care. I wouldn't hesitate to use them again and highly recommend them to anyone needing plumbing services. Right Price Rooter you guys rock!

    Hard Hat Rooter and Plumbing - You're in good hands

    Hard Hat Rooter and Plumbing

    (414 reviews)

    Hard Hat Rooter and Plumbing did an excellent job for us. I will use them again. They answer their…read morephone and will get you a speedy appointment. Their prices are fair and they do a great job. This was not a huge job, but my sink would not stop clogging so they were referred to me. They were able to come out the next day and do a full rooter of my system that runs from my sink to I have no idea where. It has been awhile now and still all is well. I think they went beyond a simple unclogging and repaired what needed to be done. The staff is great, be they on the phone or at the house. They don't leave a mess for me to clean up. I found them to be professional, clean and nice. They also have such a cute truck and their employees have company shirts.

    I'm very happy with the work Hard Hat plumbing did. What a great team! Wow!! Ten gold stars!!…read more They completed a full gas repipe on my home, an extensive project requiring a significant amount of labor. They also installed new water piping and drain for my bathtub. The crew was super professional, knowledgeable, very friendly and hardworking from start to finish. They took the time to explain everything to me in depth and completed the work perfectly with great attention to detail. They stayed totally organized, and left everything nice and clean when the job was finished. Their pricing was fair and honest. It's exciting to see contractors take such pride in their work. They went above and beyond. I'm absolutely thrilled to have found Hard Hat plumbing. I would not hesitate to recommend them to anyone looking for high-quality plumbing work done correctly. Excellent workmanship, excellent service, and excellent value. Thank you Hard Hat team!! From a Happy customer!!

    H L Moe - plumbing - Updated September 2026

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