Writing this review as a regular to this location of Habit Burger. My favorite cashier is Sylvia. She has a calm mature attitude and can handle any difficult customer, as I have witnessed. She is meticulous about making sure your order is input correctly (and I am a notorious special order request gal). The store is well run, I have encountered the same friendly manager here for years. They could bus and wipe the tables more frequently. This time I ordered a simple char burger with cheese, lettuce wrapped. I love their thick bun-like lettuce wrap, it is quite frankly one of the best done in the fast food genre. And it stays put together till the last bite. GREAT JOB ON THE LETTUCE WRAPS!!! And can I tell you how much I love their sweet potato fries and home made ranch dressing, yes I can tell its made with fresh ingredients and not out of a big jug. Thank you for crispy and tender sweet fries. I am also a huge fan of the chicken club sandwich here. I will be back! read more

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Pros: the place is very clean. Great tasting lemonade Veggie burger comparable to most places. Cons: I asked if the sweet pot fries were GF and the cashier didn't know so he asked someone else who also didn't know. This is important information! I told cashier no mayo and I saw the cook putting mayo on the bun and got his attention to tell him no mayo. The sweet pot fries were very greasy and tasteless. read more

Habit Burger & Grill - Burgers Near Me - Phoenix, Arizona

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This was a pleasure to enjoy. I've never eaten at Habit but have always wanted to check it out. Well, I had my chance and I was really amazed. With this remodeled location. I had a pleasure to try a burger and some fried string beans. Those were delicious! Customer service was great. Very kind and prompt. But those string beans....those are a must try for anyone that like fried yummyness. Thank you Habit!!!! read more

Habit Burger & Grill - Fried string Beans and a Char boiled Burger. - Burgers Near Me - Phoenix, Arizona

The cashier was nice when I had to go into the store to place my order because I thought I could do drive thru. A thing I would like to note is that I think everything is made upon order because I waited awhile to get my food and there was not anyone else before me in line and the store was pretty empty that you can see from the pictures. I waited about 10 minutes for my food. Makes sense that there is no drive through if the food takes this long to make. While I waited, I drank the cucumber limeade because 1. It was tasty and 2. It had the least amount of sugar . (16 grams) I'm grateful they put the sugar contents on the container because it is something that I look at when consuming drinks. I did not like the wrap. It was mainly lettuce and I forgot it was suppose to have avocado because it wasn't any on there. The sweet potato fries weren't great either. Most of them were limp so maybe they were baked? Idk. Im hugely dissatisfied and disappointed because the first time I tried their food, it was during an event and it was great. Today was definitely a miss. Unfortunately read more

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Stopped by this new location and all I can say is what an amazing experience, We were greeted when coming in and the cashier was so nice and happy along with everyone else behind the counter. We ordered are food and grabbed our drinks which they had a lot of different limeades and teas along with fountain sodas. They also have peppers and jalapeños that you can get as well. The food came out pretty quick and I ended up getting the double char cheeseburger with bacon along with a side of onions both which were absolutely amazing and I would definitely order again. They also have plenty of seating and everything was really clean. read more

Habit Burger & Grill - Peppers and jalapeños with your order buzzers - Burgers Near Me - Phoenix, Arizona

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Just waited 30 mins in line and for my order not to be what i ordered had to throw away my food and didnt have time to grab something else cause lunch break was over please dont go here save yourself the time read more

We love The Habit Burger Grill, known for its made-to-order, char-grilled burgers, chicken, and tuna sandwiches. Right now, they are featuring their $6, $8, and $10 "Gotta Habit" deals. Each deal includes a half-portion of a signature sandwich, a side (fries, tempura green beans, or a side salad), and a fountain drink. My wife loves the tempura green beans and the Dragonfruit Limeade. Also, Monday through Friday, you can get a free kids' meal if you spend $10. A family of three can eat for about $14.00, which is a really good deal. read more

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Pleasantly surprised! Known for their good burgers, their grilled chicken sandwich is amazing!! Freshly made with great toppings!! Lots of good menu items to choose from along with amazing sides and drinks, especially the decadent milk shakes. The staff at this location are so friendly, and they keep it so nice and clean!! read more

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No more spontaneous drive through as they eliminated that feature. I usually order on app anyway. I tried the new $8 meal and it is a great deal. Half of chicken club, full order of tempura beans and a large drink. Everything good. read more

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Difficult ordering , food cold. Do not reccomend. Nothing right. .........................................follow up. They sent me a message for more information and the link doesn't work. Bad Habit should be the name. AI is not customer service. read more

The place is clean, not too crowded. Walking up to the counter, although there were workers there, I opted to use the order screen where you can order the food yourself. The process was easy, and the food came out after about 10 minutes. The burger was delicious, standard for the Habit. The nuggets were okay, a little overdone, but can't complain considering this is fast food. As tasty as the food is, I don't think it justifies the price. I would not come here without using a coupon read more

Habit Burger & Grill - Double char and crispy nuggets - Burgers Near Me - Phoenix, Arizona

The habit makes by far the best lettuce wrapped burgers and sandwiches. They almost put in n out to shame.. Everything is super fresh and charred to perfection. Delivery via GrubHub was a snap and chuck the driver was super friendly. Too bad the location at the promenade closed. The habit rocks for good reason. read more

I've been around a Habit grill for four years now. Finally decided to try it and oh boy have I been missing out. One of the best "faster" food burgers I've ever had. Absolutely will Repeat! read more

The char burgers are still great, but they ruined my favorite veggie burger of all time by trying to make it like a traditional cheeseburger. Please bring back the sweet mustard, cucumbers, and wheat bun! It makes the patty make sense. read more

Not sure why their reviews are not higher here. Never have any issues. Ordering is fast and friendly. Cashier last couple times even made some jokes. Food came out fast. Prices reasonable with frequent coupons sent. Chicken sandwich was packed with goodies (seemed like a whole avacado) and bread was toasty. Burgers also very good. Like that both are grilled. Unfortunately they don't have gluten free bun options, but can get as lettuce wraps. Inside is always clean and they also play great music! Love the 80's/early 90's alternative songs! read more

Food, service, ambiance - ate inside - all was good. If something changes in the future, I'll update Yelp.

This place is about 5 minutes from our house so my husband and I tried it on two different occasions before I did this review just for consistency purposes. We only went through the drive through so we didn't get to see how clean it was inside or what the vibe inside was but the drive through was very straightforward and there were never any long lines. We tried it for lunch and once for a late night run around 10pm. Both times absolutely hit the spot. We got the mushroom burger and it was so delicious. The mushrooms were perfectly cooked, the burger was perfectly seasoned and the sauce for it is not what a normal fast food place would have since it's a garlic type aioli. The people were also very nice that took our order as well as our payment. We will be frequenting this place more than the Wendy's down the road that's for sure! read more

They literally make their burgers fresh, if you don't like habit you have issues. Their price is reasonable, their flavor is great, and it's fresh every single time read more

I decided to try Habit last night. I ordered the double char burger with fries along with a chicken club. Both sandwiches were good, but nothing particularly special about this place in my opinion. However, I was impressed with the service. The young man at the counter was extremely nice. read more

I got attitude when I asked for the price of my order because the screen wasn't showing it. The attitude was so displeasing I tried to cancel my order and continue with the attitude telling me to get the hell out of the line... Their order screen was broken and they knew that and they tried to rectify it with the smallest "print" menu you could imagine with font no bigger than my 8' If your company cannot fix the issues you have... why is your staff taking it out on customers who need extra assistance when those things are failing?? I've never had an issue ordering a burger with sweet potato fries side and having that as a meal... I've never been told I'll have to pay every item separately instead of the meal price because I got the sweet potato fries. It's always just been an up charge... every single fast food joint it's always been charge. We have to sell it separately.... I asked for the price and got so much attitude for asking what the price was because I don't want to pay for not a meal when I ordered the number one meal with sweet potato fries. I got it you guys don't wanna make money .. I got it. You guys are always right in the customer is always attitude, huh? Get off your high horse and cook a burger. Again if managers can explain where its my fault so the owner can know its from the top down.. I've already called three different stores, and all three of them have better service.. so if you have to eat habit go to a different one read more

Curious about the place, first time visitor. Was told at the window that it is not a drive through and today is the last day you can order there without ordering through the app in advance as that window is only for app orders in advance! They aren't supposed to take orders there but just this once! It is not a drive through! Went to Jack in the Box across the street instead. read more

My husband and I have been here a handful of times in the past years. We used to go to the location that used be near the Paradise Valley Mall before it closed. And we really liked that location. It's a good thing this location's food consistently tastes good, even though there have been times where they forgot to add something or remove something from a burger we ordered. We only go here if we're not in a rush because almost every time we have, the drive thru takes at least 15 minutes. I saw some other reviews referring to the dirty inside, however, I just picked up an online order this past weekend and I didn't think the floor was sticky, we didn't see trash laying around, and I saw workers wiping down the tables. I wanted to mention my observations because I believe you can't base a review on only one bad visit. Pros: The food is good, we love the tempura green beans, Portabella Char, and the SB Charburger. Love the variety of peppers from the sides bar next to the soda fountain. Cons: Drive thru takes a while, they don't always put the requested sides on the burgers (ie. add bacon or avocado), and busy and loud with high school students on weekdays when school is out. None of those cons prevent us from returning, but definitely thought others should know. read more

I have to say this time around the service was excellent. The gentleman upfront named Eric had terrific customer service. Got me everything I needed without any difficulties. I have to say the ambulance wasn't too bad. The music wasn't blaring when you walked in. read more

We have eaten here.. a lot. I went to the restroom to wash up. No soap. I tell the staff member and he said," Oh it has soap it just doesn't work." I asked for some in another bottle because I really needed to wash my hands. He said he didn't have any. That is disgusting and the light hearted attitude bothered me. You are a food establishment. Things breakdown and run out her more and more and the tables are never wiped. I loved the food here but cleanliness is sorely lacking and getting worse! Beware read more

This review hurts to write, as I am a big Habit fan. I am also not one who writes many bad reviews. I take writing bad reviews very seriously, and you really have to earn a bad review from me. This bad review was definitely earned! This particular Habit was great at first, but has gone seriously downhill. Went in today with my mom, as she loves the salads. We were completely floored by the deplorable, dirty conditions. Food was left out unattended near self service area. Every single table was dirty and not clean. The floor had trash and garbage and looked like it hadn't been swept or mopped in days. There was sticky soda on the floor by the fountain soda machine. Words don't even describe the filth of this place. The restaurant was very slow, pretty much just the two of us there. There were a lot of employees working, you'd think someone in charge would direct them to clean. This place never used to be like this!!! Needless to say, I will never go to this Habit ever again and I do NOT recommend this location. All the horrible reviews are very accurate. Not sure how they'd ever pass a health inspection! I also took video of how bad which captures the conditions better in case management decides to do something. So disappointing! The salads however, weren't bad, although my mom didn't care for hers. read more

Great service! Thank you Jayden for providing such great customer service! The food was fresh & tasty, I'll be sure to send my work colleagues there & order for corporate lunches! read more

Great service! I made a mistake on my order online and the guys fixed it right away! They were so helpful and kind. Highly recommend. Morgan was so great while helping me at the Togo window read more

I love this location! Everyone is always super friendly, and the food is always perfect.

This was one of the last places I visited in the Phoenix area before leaving. I tried one of their bacon burger combos with their potato fries and a small drink. It's great they have tea there! Food was amazing, the bathroom needs a code to get into. There's plenty of parking food is fairly priced read more

Habit Burger & Grill - a view of the outside of the restaurant - Burgers Near Me - Phoenix, Arizona

This is my favorite location to visit the staff is always super friendly and it's always very clean and the food is always super fresh and great quality. Shoutout to the manager Ariel He was very kind and helpful, keep up the great work! read more

I love Habit Burger. Food is always fresh. Its fast food though. This location has a drive through which I haven't seen before, but this makes it more fast food. I went inside to order my food to go. Upon checking out the cashier told me the credit card machine was going to ask me if I wanted to tip them and their co-workers. 1. I don't need to be told the machine is asking me that I can see that. 2. Why am I tipping a fast food restaurant where I'm getting my food to go. I felt it was unnecessary pressure to provide a tip, and the company itself should not be requesting tips on the CC machines. read more

Very good for the price. They will still put cheese on , even if you don't want it. Will go back but will check the other before leaving

Don't ever go to the drive thru. This is the 3rd time I have gone through and my order is wrong. Don't find out til I get home and know and behold you cannot reach the store unless you drive back. You have to go to the habit on line and file a complaint which they more than likely as previous history tells me. That will ignore it and say thank you for your money please come back and let me screw up another order. Last time we caught we were missing an item but the other 2 times orders were wrong and no one cares. You call customer service and they say please just go online. I know you're hungry and annoyed but we do not care so have not so great meal read more

Food is excellent with friendly service. They have a great salsa counter. We had the street tacos with al pastor and red chili pork.

Ordered online for pickup, requested white american cheese, burger had no cheese, rinsed off the burger patty and fed it to the pups.

Food was fresh and tasted great, the customer service was fantastic the cashier was friendly and answered any questions I had. The restaurant felt welcoming and the music wasn't to loud, definitely a nice way to get out of the heat for some good food read more

I have been to several other habit Burger grills in the valley and have always enjoyed the meal. I was excited that this one had opened up near my home. I got the barbecue bacon char burger and very upset to find that as I was eating it that the meat was raw inside. It was later in the evening and couldn't go back for my money. Update: I talked to the manager the following day who did apologize and refunded me the price of the entire meal and gave me two coupons for free cheeseburgers. read more

Habit Burger & Grill - Char burger meat very undercooked - Burgers Near Me - Phoenix, Arizona

I have never tried Habit Burger before but I have passed by it many times. I felt like trying something different today for a quick bite to eat. Usually I would go through the drive-thru but since I had to use the restroom, I ran inside. They have the restroom doors locked, but I told the nice lady, in the red shirt behind the counter, I was going to order after the restroom and she gave me the code to get into the restroom. When I came out and went to the counter, I immediately had a man come over to help me. He was very friendly and he immediately took my order. I told him I had never been there before. He was very enthusiastic to list all the offerings that they had. I ended up just getting a cheeseburger with no tomato, but made the usual way that they do it. I was very surprised that the wait was very, very long, since I was the only one that had ordered and the restaurant was not busy at all. There were two people that came after me, but I didn't see anyone that had ordered before me. So I was very surprised with how long the wait was. I figured I would be getting extremely fresh food. And I did get very hot, fresh food. Unfortunately, and I hate to say this, it was probably the most tasteless burger I have ever had in my life. For some reason, the hamburger was gray and seemed overcooked. Most hamburger meat if it's overcooked, it turns dark brown and maybe even hard or crispy. This wasn't hard and it wasn't brown. The whole patty was gray and greasy looking. I don't know why. I couldn't understand why. It was really strange. It tasted very salty but that's really the only flavor I was getting out of it. So, unfortunately I would not go back there. Maybe I would try their sweet potato fries but I would never get the hamburger again. But I do want to say that the employees all looked very clean and neat. The lady who looked like maybe she could be the manager, the one wearing the red shirt, she was very neat and professional looking. Her hair was slicked back, very clean, shiny and neat in this braid. Her makeup was nice. She just looked exactly what someone should look like in a restaurant. She also seemed professional and knew what she was doing and ran everything efficiently. And I noticed the few other workers all looked very neat and tidy, also. I was very impressed by that. So I have to say, I was extremely impressed by the employees I saw behind the counter. So kudos for that! read more

My new favorite place - the drive thru was so quick and staff was super friendly! I will frequent this location often!

I have been here a few times and it is very hit or miss. Earlier this week I got to the order menu of the drive thru and waited over 10 minutes to order. Upon pulling up to order I got a "we will be right with you". There were 2 cars in front of me. After about 5 minutes I gave a "hello?" and got a snippy "we'll be with you in a sec if you could just wait". Not a big deal, I know they were probably busy inside. My biggest qualm was I paid almost $20 for a chicken sandwich combo and got the thinnest chicken patty ever (like thinner than a pinky finger) and half a normal serving of fries. Not worth it. I know good food takes time but my total drive thru time was close to 30 minutes for food that was not worth the price. I could have sat down at a restaurant and gotten better service and better food in the same amount of time for the same price. I typically am happy with the food quality but I do feel like it's gone downhill since I started coming here. read more

Habit Burger & Grill - Chicken Club - Burgers Near Me - Phoenix, Arizona