We just had the installation done and it was seamless. We worked with Jeremy to get started and Jairo and Melvin were our installers They were very professional and helpful in guiding us during the whole process. read more

Wow what a terrible company. Just had my AC unit and furnace replaced by a different company and they told me that the company that installed my previous AC unit did the Duct work completely wrong and backwards. What a complete waste of money. Glad to see this company is out of business from all of their horrible reviews. Original Review from 2024: 2 years after we installed our AC unit we found a leak in our walls from the AC which has caused wall damage. Haddon sent someone out to fix the leak said their contractor would fix our wall for free however I have called the company 6 TIMES and sent 3 EMAILS and still have not heard from this contractor or Haddon following up on this issue. Majorly regret using this company. read more

10 days after install, we had water damage due to the improper installation of the tube going up from the furnace and the water sprinkler was triggered. We ended up hotel living for 6 months, damage to almost half our house. We had issues with contractors and improper installation of floors, but that will be a separate review. They also sais the AC installed may have beem too big for our home. read more

One lousy company. In 2022, we had our AC and heater installed. It was a ROUGH install, including a broken unit, scheduling issues, and work orders not being complete. Immediately after we turned on the AC, hot air pumped into our house while it was in the 90s outside. Turned out Haddon did not install the correct zoning board for a two zone heat pump system. Talked to the installation manager and when I gave him the rundown of how bad the install was, to which he sarcastically said, "Well, those guys probably don't work for me anymore." Best he could do is offer a discount on the zone board - from $4800 to $4200. If we would've known about that, we would've gone with other bids. The AC unit was also improperly installed. One of their techs who helped fix it was like, "What did those guys do this?" This caused leaking from the drain pan. Here's the pic from 2022. Haddon had a guy come out and paint it (lol). Guess what's happening again in 2024. We got another leak! The customer service is outrageous at this place. I truly envy the 4 & 5 star reviews of this company. You all got lucky! What I see is a ton of 1 star reviews with our exact experience. read more

Haddon Heating & Cooling - We call that the Haddon Touch. - Heating & Air Conditioning/HVAC Near Me - Concord, California

Not sure where the positive ratings are coming from but I surely can write a novel of what went wrong upon hiring this company. Major regret on my end. This company does not respect their customer's time. For 3 times now in my experience, they failed to show up in their scheduled appointment. They already put you on a 4-hour arrival window but nobody would still show up. Their claim is that the tech is stuck in another location. Why would they overbook appointments? Then now I am calling and complaining but the person over the phone has no remorse or whatsoever. This company needs a reality check if they want to stay in business. It looks like majority of its customers are facing the same issues. If you are an affected customer, please file a complaint! Haddon cannot keep doing this to us. read more

This company has unnecessarily wasted me and my client's time for their unorganized business management and lack of communication. We are closing on my seller's home next week and a tech guy was supposed to show up to be present at the inspection because my seller has already relocated. The inspection was supposed to be for the Furnance that they replaced on my seller's home. The city inspector also mentioned a couple of times of how bad this business is regarding their internal communication. Their business management and communication is THE WORST. I highly recommend you check out the 1 stars and read through all these negative comments and go somewhere else for your next hearing and cooling project. It truly matters who you work with, and it's even more important to have good communication with clients.! read more

Worst service ever! We lost power December 15th. No furnace heat. Called for service but no appointments until Dec. 20th (techs called in sick). When one arrived we were told he needed to order a certain part. Installation was scheduled for January 7th but, a different tech arrived and had the wrong part. On Jan 8th yet another tech arrives with the right part but can't fix the problem. We did schedule a next day follow-up but, guess what? Another tech calls in sick. They say we may finally get service but not until next Tuesday, we hope. Timeline so far: 26 days with no furnace heat. Haddon was sold to Jazz. No difference. read more

I had a chance to see it working as I expected. Haddon Heating & Cooling installed the central A/C system on June 27. I'm very happy because yesterday and today (7/1/23) were so hot. The system is working fine. Thanks to Jesus & Andrew. read more

2 years after Heatpump install. Out door compressor was whining and loud. Just after installation, the techs came out twice after I found the refrigerant return line was kinked during installation. I was told not to worry about it. Well now I have to replace the entire line set because compressor back pressure is way beyond normal and compressor has degraded significantly due to overload. This is going to cost several thousand dollars. In fact a 4 ton unit was installed and the return line is only 1/2 inches. Way undersized and was kinked so home cooling could barely keep up when outside temp was above 90. 4 ton unit not good. My error for not questioning at the start. I retract my original comments. I will never use their services again. read more

After reaching out to management, Greg from Haddon made sure to look into my case to figure out what happened. He was able to get to the bottom of my issue and made sure the part that my AC unit needed was ordered and installed at my earliest convenience. (It would have been installed earlier but we had to push things back due to a trip I had scheduled). I learned that the company changed ownership this year after the previous owners let things get really backed up and let many of their technicians go. Tony was the tech who came out, and he arrived within the scheduled window and took care of the replacement in about an hour. He assured me that Haddon has been working to rebuild a good team and to catch up with the huge back log of cases. I appreciate that Haddon tried to make things right, though I still wish I could have gotten a response from one of my previous inquiries rather than waiting until I wrote a negative review. That being said, Haddon stuck to their word and did some good work repairing my AC unit. I am also looking into their maintenance program after Tony described the benefits of the program to me. read more

I'm day 4 into a botched job with no communication from the owner or Clayton and Sid even though I have sent emails with my phone number to them all. Technician left a gas vent stack uncapped pumping carbon monoxide into a crawl space under the house, couldn't figure out how to get heat to a brand new system, left the cover off the heat pump exposing all electrical components to rain. This installation has been a disaster from day one with no answers and no way forward. read more

This company was not capable of doing their work correctly they would mickey mouse a unit in incorrectly and then as all the flaws come out string you along trying to get past the warranty with minimal responsibly. This is probably the reason they went out of business. This lack of employee competence created by owners management eventually catches up to a business. Hopefully the new buyer Jazz is going to do things right? read more

I'm a long time customer, bought 2 AC installations from them. When my AC blower fan stopped working, I scheduled an appointment (4 hour window). I never got confirmation, so I called the morning of the appointment to confirm. They told me someone would call me back. No call. Called 3 more times with no call back before my 4 hour window ended. It was a busy day, so I rescheduled but for a morning appointment. Called in the morning to confirm, and got the same thing - no confirmation, no call back. Looks like their answering service can't reach their own dispatch. I understand techs get tied up at a job, but at least let us know. They don't work weekends, so they left me sitting in the heat for a week. Stay away. read more

Haddon recently replaced my ancient gas furnace with a new Rheem heat pump system. I honestly didn't know much about heat pumps but Brennan explained all of our options and price levels to help us make the best decision. Do not regret it! The installation took 2 days instead of 1 day as planned, but the install team Jose and Melvin kept at it and I am extremely pleased with the quality of the installation. The electrical, the conduit, and physical install of the two units just looks good and like it was done by people who know what they're doing. It was full service beginning to end, and we are super pleased with FINALLY having quality climate control in my house for the first time ever! Overall, very pleased with the selection process, arranging the purchase of the new system, and installation. read more

Haddon Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Concord, California

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Still fixing the issues from my 2020 install of AC unit. The cost piles up to fix and the quality issues of their install just are unbelievable. Thanks Haddon! read more

My air conditioner was not working. I was at the El cerrito Home Depot and the service was provided. I gave the information to the person who represents Hadden Heating and Cooling and she helped me get an appointment. They called me right away and booked my appointment. The service provider came right out was great with communication and resolved my cooling issues right away I highly recommended them read more

AC went out called Haddon, they installed our AC and furnace. Had an appointment for July 1, 2024 at 1 PM. NO CALL- NO SHOW, called the office 3x crickets!! They have never responded to me, so please DO not expect any type of customer service from Haddon. read more

AC maintenance service. Jake G. was a great technician. Asked if I could observe as he worked. Said "of course" and actually preferred I was with him so he could better explain what he serviced and how equipment looked. it was obvious he had a lot of experience and showed me a couple of things I could do to get better performance and reduce PG&E bill. Highly recommend both Jake and Haddon. Have worked with the company for over 20 years and sed them for two different installations! Have always given me a better quote/rice than any of the other companies. read more

Wanted to say thank you for your excellent service started when I called in and spoke to Greg than you for your quick excellent service to our problem also thanks to our tech Chris who had our system up and running when we need a new system I know who we will be calling thanks again keep up the great work read more

I finally decided after 7 years to go with a Home Depot special on a AC Tuneup for $39 and I'll never sign up again. Huge mistake working with Haddon Heating & Cooling. After the technician worked on our AC unit which took only 10-15 minutes he talked me into buying this Rectorseal KS1 Kickstart device because he said it would most likely would save me thousands down the road because it puts less stress on the compressor. I asked how much the device cost and he said $315. After asking a few more questions I said go for it but I like to keep the package it came in because I planned on seeing how much it costs. After asking three different times for it he finally did. As soon as he left I googled it only to find out the part goes for $80-100. It only took a few minutes to install so I'm guessing the rate was about $200+ to install it. Found out on YouTube pretty much anyone can install it in the same amount of time. While signing for the work I asked for a receipt and he said I'll receive one once my credit card payment clears...we'll it's been two days and no receipt. I don't think I'll ever get one! I called their office shortly after to question and complain about their high rates that were never discussed...the receptionist was practically laughing at my concerns, so I asked to speak with the owner and I believed she said he doesn't call back for clients in my situation. I then asked to speak with their GM and she said he'll call me soon lol...I knew that was never going to happen and it didn't lol. Again huge mistake...it's not really the money that bothers me, it's the way this company treats its customers. I'm lucky it's a couple hundred and not a couple thousand I lost out on. read more

We came across Haddon through Home Depot and our experience was smooth from beginning to end. Brian was our contact with all things Haddon. He came to provide us with an estimate, walked through our home and explained what would be completed. After 2 other estimates we chose Haddon. The job was estimated to be completed in between 2-3 days which included all ductwork under the house, metal, baffles, and the return duct and the new return air grill. 2 days later we had the A.C. up and running and we couldn't be happier. Such a positive difference of airflow throughout the house. I was notified each time a technician was in route. I received updated texts and personal phone calls from Brian after completion. The price was right, the technicians were knowledgeable and polite, plus their financing options were better than any other quotes. I highly recommend Haddon. read more

NOT RECOMMENDED In 2020 they seemed to be a stand up company. We had a new heating and AC installed up until this point things were good. last week ON 6/5/24 are AC went down in 100+ temps. I made a appointment NO SHOW NO CALL. I have called I have Emailed and still NO RESPONSE AS OF 6/12/24. read more

I reached out to Haddon Heating & Cooling for a quote for an A/C unit to be installed at my San Ramon, CA home. They provided me the quote on 5/27 of 9.5K for a 3 ton A/C unit install. Mr Tony Urbina was the contact person who had handed us the quote for a 3ton Lennox A/C unit. I had provided them my Home Depot credit card to check if they are able to get me the financing through home depot for the A/C purchase. I went with another company that provided me a quote for a 3 ton Trane A/C unit for 3K less and informed Tony that i will not be proceeding with them over text message and all was settled. In another 2 months when i first received a payment notification from my Home Depot credit card i realized Haddon company had charged me $9610.05 for the new A/C unit already. I called Tony and the company phone and requested them to look into the matter and settle it by issuing the refund to my credit card. On the phone they aggreed it was a mistake but its been a week already and i have not heard back from them on when they can act on issuing the refund to my credit card for a service that was never rendered to me. I have opened a dispute on the transaction with Citi bank (Home Depot credit card) for this transaction and stopped any payment towards this. In short, this company has been shady in its dealings so far with me. Why will they charge for a service which was eventually never rendered and canceled. Its hard to believe it was a mistake as even after my informing them there is no action on their part. I keep calling them and contacting them every day for the past week and every time i am told by their own staff (Tony Urbina) that he has not heard back from office. I wanted to put this out in public in the hope that someone from the company will pay some attention to my plight and give me back my money. They are not entitled to keeping my $9610.05 for no service rendered to me. read more

AVOID THIS COMPANY at all costs. After installation, the heater stopped blowing and required a part replacement that has been very difficult to get them to attend to even as it is under warranty. They scheduled appointments and never showed. They use a call answering service to field calls, taking messages for their office and no one gets back to you for days. It is very difficult to speak to anyone at the company. They take the human out of everything so you can never approach anyone and no one calls you back. Don't put yourself through the trouble of taking off work, and blocking out time for service when techs may never come. Every appointment scheduled had an initial no show and a few had multiple no shows before someone came to our home. Installs are done by pleasant people, but should you have a problem It's your loss even with the warranty you purchased because follow-up is almost non existent. We have been without the use of our heating and air conditioning unit for weeks. As I write, it's still not resolved. read more

Awful customer service. I live in Fairfax California. (not sure why it says Reno) My issue sounds carbon copy to some other recent posts I reviewed! How can they run a company like this? Haddon installad a new system for me in 2020. Last year something broke. This year something broke and I cant even get Haddon to give me an estimate on the repair. Do they not want my business? A technician came out on July 4th to check why we didnt have cool air. They said something was wrong with the dampers and that they would email a report with recommended resolution (and I am assuming an estimate). I never received anything. Called on 7/10 and was told it was already sent. They resent it. What they had sent was just the $129 receipt saying something was wrong with the dampers. I called back. They said a service manager would call. Nobody called. I called today 7/12. They said they would escalate to a service manager. This feels like ground hog day. I want my money back for my service call; yes - they were able to temporarily open the dampers but they did not send me a diagnostic or give me any information about how to fix this the right way. When you call you can only talk to a call center rep - you cant get someone on the phone who actually works for Haddon and knows something about an HVAC. read more

If I could, I would give them 0 stars. We had two sets of Lennox HVAC units (signature models) installed by them through Costco in 2020. At the beginning of this summer, the downstairs unit stopped working. We called them, and a technician came. He found that the breaker was off, turned it back on, and told us that all the units were in good condition. We paid $239 for this service. He also assured us that we would be covered under a labor warranty if any issues arose and that we could call them again. However, a couple of weeks later, the upstairs unit stopped working. We contacted them once more, and a different technician was sent. He spent a considerable amount of time but left without identifying the exact problem. He suggested that we might need to re-run the wiring. Two days later, we discovered that the downstairs unit was no longer functioning. My husband noticed that there was a missing wire on one of the units. When we contacted Haddon, their representative told us that we had faulty units and that their staff wouldn't address the wiring issue. She suggested that we contact the manufacturer directly. Furthermore, they informed us that since they had conducted the diagnosis, we owed them $239 again for each visit. When I inquired about the first technician's knowledge of the missing wire, she informed me that he had left the company. What an incredibly disorganized company! I strongly advise avoiding any business dealings with them." read more

Attempting a dispassionate review as I have never given a bad one in my life: Haddon put a mini spilt system in my home about 10 years ago. Was satisfied at the time. Subsequent follow up with them, though, to get service on a leaky unit, has been miserable. After an estimate agreed upon and signed, they no-showed for the next two scheduled appointments, never hearing a peep. Nor did I hear back after my 12 follow-up calls, though all were promised to have been marked "urgent." Now the passionate part: I took time off work, 2 days in fact, waiting hours. Still no call back and thus the review. I'm a very reasonable person and always give second, third, even fourth chances-- but to get nothing (no call backs) from them over the course of 20 days and 12 calls? My husband and I after much discussion and anxiety felt it a duty to write this review, for what's it's worth, if nothing more than to forewarn other customers. read more

Avoid at all costs. Company sent technician out to repair air conditioning unit. The technician did it improperly causing a water leak. Haddon has refused to return phone calls or emails to discuss a resolution. They asked for a quote for the repair and haven't responded since. AVOID!! read more

Haddon Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Concord, California

Hoping this will result in some contact from Haddon... We paid over $20k a month ago for a furnace and AC system- you have yet to complete installation. You partially installed everything a month ago and during the process caused half the power in our house to go out. Thankfully we were able to hire an electrician to fix it (out of our own pocket) after your installation team said they didn't know how to fix it. It's been a month and we are still waiting for the dampers to be installed. You have cancelled installation three times without any reason. This is highly unprofessional, and not in line with the contract we entered into with you. Clayton, Art - any chance you guys can finish the project or refund us to hire someone else to finish the project? read more

We bought a furnace from Home Depot and it was installed by Haddon. Our installers were efficient and experienced. Kudos to Jose H and Melvin! For those of you who have companion birds/parrots, take them outdoors when you fire up the furnace for the first time. Furnace parts are coated with oil to protect them from rust prior to installation. The oil burns off when heated. This "off-gassing" is very dangerous to birds (i.e. the canary in the coal mine). Let it heat for at least an hour and it should be ok when you can no longer smell anything. read more

We had a full A/C and Furnace replacement at our home from Aldo and Raul. They both were very knowledgeable about any questions you may have. Came in with shoe covers and tarps to protect your floor. Worked very efficiently and silently but with care. No complaints and definitely confident in their work! read more

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I saw the promo table for this company at Home Depot in Concord. I signed up and right away I got a call from Joseph Gomez. He came over to our house - and gave me a run down of how things will happen if we decide to do it. He figured we needed a 3 ton unit. We just remodeled our kitchen/dining/family room and foyer area and I asked Joseph if they can add a ceiling vent in our kitchen as the contractor of our remodel forgot to put the vent back. He said - no problem and it will be included. We got the credit line increased for the cost with Home Depot and my husband signed the contract as I was working full time. That was April of this year. I received a text message for the crew to install unit shortly after - but we had to reschedule as nobody could be home. We rescheduled and they came with the unit and my husband saw that the unit was all dented and thought that we were getting a used or refurbished unit. Their excuse was the ac dealer sent a wrong unit. I got another text and my husband waited for them to show up and nobody showed up. I called only to find out there was no unit available and they don't know when it will come. We received another text for the installation and called to confirm and the crew says the unit was still in backorder. Obviously their scheduled and install crew were not talking or communicating. Finally the unit was available and they came to install. We were told it will be the most day and a half. It took them several days to finish and it was sloppy work. I am a nurse and doesn't really know anything about electrical or construction work but I knew the one who installed the unit outside with the box on our garage wall didn't know what he was doing. Please look at the photo I attached. I had to call their supervisor Robert who will mot respond to your text or calls unless you threaten him that your cancelling the work. I sent him photos of the work this crew did and he apologized and promised me he will throw in a year of free maintenance for our unit. I told him I don't want any freebies I just want the work to be done correctly. We were told a mother crew will be sent to finish the vent that according to the Robert was not included in the contract. I called Joseph again and promised he will talk to Robert and will get it done. Never heard from any of them. A guy came a few days later and was shocked to see how the cables and wiring were all done and he dismantled it and redid it. This guy who came to fix the sloppy work was friendly and thorough - checking everything to make sure it was working. The installation was in July and found out that they had already charged our Home Depot account in April without advising us when the work was not even have started yet. They were already fully paid by Home Depot and in the meantime my automatic payment was not enough to cover the payment so I was getting calls form Home Depot. I filed a dispute (per the recommendation of Home Depot supervisor ) with customer service because now it's august and nobody has called or showed up to finish the vent. read more

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Haddon installed through Costco furnace, ducting, and air conditioning in 2018. Product still seems fine, but there have been multiple problems with the installation: - originally ordered furnace did not fit in same space as the old furnace - the intake ducting broke and was sucking in air from the attic - the hole up through the ceiling left from the old exhaust pipe was not sealed - the old register boxes were used but not properly installed, just taped back And just recently, a register that had been "permanently" attached finally came off (not Haddon's fault) and it was clear why we'd been noticing cool air coming up through the register; the box attached to a 2' long register channel was bent and not fitted properly during reinstallation, leaving large gaps on two sides, ca. 2" across. I called Haddon and explained the issue and was told they could send someone out for $495. To take a look! After complaining, I was told I didn't have to use their services. I had to agree, so I will not, and I would suggest all prospective customers consider that route as well. read more

Service was great between Jeremy (the guy who gave us an estimate) and Kevin & Raul (the gentlemen who did the install). Jeremy was very transparent when he arrived. Really established our expectation through the entire process. He was flexible on scheduling while remaining helpful with whatever questions we might have had. Kevin & Raul were super professional. They arrived right around 8 where we were scheduled between 8-10, no pussy footin around here. They wore booties as to not track dirt into the house, laid out tarp to protect our floors, and was really help if they needed to clarify one thing or another. The work they did was great. They cleaned up after themselves and finished the work before the time they gave us. All in all, one of the better contractors we've had the pleasure of dealing with since buying this house last year. read more

**BEWARE** Haddon just installed a new A/C unit for us and the workmanship has been horrible from the start. Not a cheap a/c unit either --it's close to an $8k unit. 1) They cut the wrong coolant lines (the ones to the working unit), then had to repair that and get more coolant. Got the coolant but vacuum pump used to clear lines prior to pressurizing was out of oil. 2) They needed to find coil for upstairs unit and while bringing up their 10' ladder, they scratched the paint on wall of stair landing and the base of top newell post. 3) They broke the plywood base plate for AC breaker box so had to get new plywood, but realized that they didn't have a saw so could not cut. 4) Total install time: 8:00 am - 8:00 pm (estimated time 8:00-12:00). 5) Since the installation on 6/17, we've experienced water damage to our ceiling where they put the a/c coil. On 6/28, they finally came out to repair (after many many calls that the leak is causing bubbling and cracks in our ceiling). Within 5 hours of their "repair", the water was dripping again. They scheduled us for another "emergency repair" on 7/6. That leaves us with over a week of leaking water in our ceiling causing more damage. 6) We've tried asking to speak to a manager, but the attempts have been futile. The receptionist takes down our number, but no one ever returns our calls. read more

Haddon Heating & Cooling - Ceiling damage from water leakage - Heating & Air Conditioning/HVAC Near Me - Concord, California

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I installed the AC unit from them as I found them through Costco and Costco backed vendors are mostly excellent. But this turn out to be wrong!! After the AC is installed the installation guys said ducts are in bad shape and it need to reduct in order to get the best result. It sounds great as I already spent $$ for AC unit and if it didn't have best result than what's the use of it. So, I listened to them and reduct throughout the house and spent another $$. Today is very hot day and AC was on all day and still the house is hot as hell. All my family are suffering from it. :( I wasted my hard earned $15k!! read more

A couple of months ago, i needed my A/C fixed. One of the propeller broke, but since i had an old a/c system, every company told me to just replace the whole system. Haddon was the only one who gave me a free consult when shopping around. I was also quoted the least with this company, i ended replacing both a/c and heating systems. With their partnership with home depot, project loan monthly payments aren't too bad. There was abit delay because the first person who was suppose to schedule me quit without noticed and stopped replying. But as soon as i contacted the company, robert called me within 30mins and scheduled me ASAP to get my system fixed. Jairo orellana and melvin peraza came through and did their job professionally. It was quick and efficient! read more

Started the planning on replacing the A/C condenser with just looking online and watching youtube videos, finally got the courage to get an estimate through home depot and they have Haddon Heating and Cooling as their service contractor. From the start I know this is a company you can trust, easy process and clear and direct email exchange from Dylan, estimate was fair and everything was listed and explained. We signed the contract and was given a timely installation schedule. The day of the installation was smooth, Saul and Juan was very thorough and you'll see that they take pride on what they do. Friendly technicians and takes time to explain how things work, both these guys deserve a raise! Great work and even better attitude. Condenser replaced, reme halo and nest thermostat installed and everything is working great. Knowing that this project was done by a reputable company with great technicians will give us peace of mind for years to come! read more

We contacted about 4 different AC companies and Home Depot was very competitive and we liked the reps responses. They contract out to Haddon Heating & Cooling and Kevin and Raul came out as scheduled and did a great job putting in a full days work on a Friday then completed the job on Saturday for 3 hours and replaced our 33yr old furnace with a Rheem and installed a Lenox AC unit. The Lenox unit is large but it is very quiet and we are so happy with it! The guys knew what they were doing and did a great job and cleaned up after themselves and everything looks perfect! read more

Haddon Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Concord, California

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Omg I don't even know where to begin. This company is about to get sued. I hired them to replace my furnace and AC unit. I changed my mind and wanted to cancel my agreement. When I called Service Finance to cancel my loan I was told that Haddon had already provided them with certificate of completion when they have not even come to install the hvac unit...WTF! I called and called for hours for someone to call me back and all they're saying is someone will call me back. 5 hours has passed and no one has called back. I don't know how is this business is still operating. My big mistake is trusting Home Depot since thats how I got Haddon. I should've done some digging before I got myself into this mess. Haddon has the worst customer service!!! read more