Had such a good experience here today thanks to our server, Justine! She was super friendly and welcoming from the start. We were having a hard time deciding on broth flavors, and her recommendations turned out so good. She was super sweet and attentive the whole time. She even offered to peel the shrimp for our table, which was really nice of her. Our soup was always refilled right when we needed it and the service was just really smooth overall. read more

We had a wonderful experience at Haidilao! The food was fresh and delicious, and there were so many options to choose from. What really stood out was the service -- the staff were incredibly friendly, attentive, and made sure we had everything we needed throughout the meal. The restaurant was also very clean and had a fun, welcoming atmosphere. Our whole family really enjoyed it. We will definitely be back. Highly recommend! read more

Haidilao Hotpot - good customer service - Chinese Near Me - Irvine, California

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The experience was good, and I would go there again. Making a birthday party was amazing here.

The 5 stars aren't necessarily for the food--this brand is already very well-known across Asia, and the quality speaks for itself. These 5 stars are mainly for the staff and the service. It was my first time here, and the staff were incredibly welcoming and attentive. When they found out it was my first visit, they even offered me a free bowl of dipping sauce. Such a small gesture, but it was very thoughtful and made me feel genuinely welcomed. I also really liked that they had a self-serve condiment/sauce station set up near the entrance while customers were waiting. Everything felt well-prepared and organized. The staff were extremely enthusiastic and made the whole first-time experience feel special. Excellent service and hospitality--definitely 5 stars for the staff! read more

Came on a weekday lunch specifically to check out their MEAT OCLOCK lunch special! $19.99 for unlimited proteins (brisket, lamb, marinated pork, shrimp, sea bass) . What a great deal! You do have to add on your soup broth which ranges from $6-$10 and there's a required fee for the sauce/appetizer/dessert bar $4 More or less it's $25/pp for AYCE SO IMPRESSED how clean and fresh everything is and what's most impressive is their customer service! Wow service here is top notch and surprisingly very kid friendly Highly recommend read more

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An incredible experience if you're looking for hot pot! You get dinner and a show if you ask for the "noodle dance"! It's definitely on the pricier side, but I think the experience and quality justify it. They also provide a lot of thoughtful extras, including snacks, hair ties, and other little things. The service was phenomenal--everyone was friendly and attentive, and one of the staff members even helped me put together some really tasty dipping sauces. Definitely worth checking out for both the food and the overall experience! read more

We came here for lunch with the family and had a wonderful time! Since I'm a vegetarian, I ordered the tomato broth, and it was delicious. My husband and son tried three of the other broths and really enjoyed them. We also ordered a variety of vegetables, rice and two different types of meat. Our server was incredibly friendly and made several dipping sauces for us. We were given aprons, a hair tie, snacks, wipes for our glasses, hand wipes, mints and all kinds of other thoughtful extras. Oh, and the rolls served at the end of our lunch were some of the most amazing I've ever eaten! We're all excited to go back! read more

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Haidilao Irvine never disappoints. Hands down, one of the best hot pot experiences every single time. The Tom Yum broth is incredible--tangy, spicy, and packed with flavor. The Golden Chicken broth is rich, comforting, and so good you'll want to drink it by itself. But my absolute favorite is the shrimp paste with salted duck egg yolk. Whoever came up with that combination deserves an award. It's rich, savory, slightly creamy, and completely addictive. 100/10! Come hungry because it's nearly impossible to stop eating here. read more

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10/10! Great experience. I love the ambiance, atmosphere, and service. It's a great addition having the disposable apron and hair tie they bring you when seated at the table. The broth for the hot pot is rich and flavorful with the tomato being our favorite. The meat is good quality and tender. The vegetables are fresh as well. The sauce bar and deserts are great. The ice cream machine is a great additional touch to finish the meal! read more

Haidilao Hotpot - Ice cream - Chinese Near Me - Irvine, California

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Best friendly service the night we went to HDL. The guy was surprised at how busy that night was Food was good and delicious like all other Hai Di Laos. It's a staple and they always have the most friendly service and staff. Good job to that It was a busy night so many students and people and families. Lively atmosphere and had a good time. I forgot his name but shout out to our servers read more

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The ingredients are fresh and high quality. The place is always clean. I also think it's pretty good value once you factor in all the gifts. The service is pretty good though I unfortunately did sense a bit of an attitude from my waiter who also wasn't really good at explaining things or answering questions. read more

Haidailao, located in a shopping plaza that gets really busy and parking may be hard (recommend using the parking structure if you can) is definitely a place that can satisfy your hot pot craving, especially for the quality of food you are getting. From the moment you arrive, you know that they want to take care of the customer and make sure they have an amazing experience from the snacks provided while you are waiting for your seat to the conversation th host/ess provide to the smiles everyone has. Haidilao is a great little spot for hot pot. Like all hot pot places, what you order can really determine how well your meal is, and I am glad I had a great meal from start to finish. Everything was quick, efficient, and I felt well taken care of. read more

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We love coming here. Food and service are immaculate everytime, worth every penny! The amotsphere is unbelievable. Viviana is super nice and accommodating. Best person! read more

i absolutely LOVE Haidilao! They have the absolute best service and the best quality meat. I love going for meat oclock -- such an amazing deal for the quality of food you get! Even the little things are so thoughtful, like the hairties, snacks, and wet tissues they provide. Haidilao is just an experience from start to finish. If you haven't been yet, this is your sign to give it a try! read more

Haidilao Hotpot - golden bricks - Chinese Near Me - Irvine, California

Hands down, for the food, service, and ambiance! My kids absolutely loved it here. We missed the Meat O'Clock discount by arriving after 5 PM, but thankfully we were able to use a gift card we won from one of their giveaways. The service was exceptional--so good that it really stood out. The staff constantly checked in to make sure we had everything we needed, and my kids had so much fun saying the secret phrases to earn free toys and snacks! There are way too many secret phrases to list here, so definitely Google them before you go! I had no idea before visiting that they also offer FREE kids' meals, which include fries, a Yakult, fresh fruit, and an adorable red bean piggy bun. Everything was fantastic--the food, dipping sauces, complimentary snacks, dancing noodle performance, mask-changing show, and even the ice cream. Dinner here is hard to top, and my family and I will definitely be back! read more

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Haidilao Irvine is the third location of this popular Chinese Hot Pot chain that my wife and I have been to (sometimes for lunch, other times for dinner) and we've been impressed with the food and service each time: three for three, with intention to visit other locations in the future. We had an opportunity to again visit the Haidilao in Bellevue when visiting our daughter a couple weeks ago, and tried it for lunch for the first time. I was super impressed with the taste and value, so when the opportunity came to see O.C. family friends for lunch on a Friday, I suggested this location in Irvine. It opens at 11 am weekdays, so made a reservation on-line for that time, remarking that we were celebrating a birthday. It is located in the L-Shaped Diamond Jamboree Shopping Center, a two-story strip mall with a design so prevalent in Southern California (especially in the areas dominated by Asian businesses). There is a lot of free surface parking, but it fills up quickly, thus creating a common site/sight: an expensive auto just holding up through traffic by waiting minutes for a parking spot to open up, thinking it is 'OK' because they have their turn signal on. Waits are common at the popular Haidilao, and this location's waiting area is outside, with water and Chinese-branded snacks available while marking time. It was available when we came around around 10:45, and at exactly 11 am, the host popped his head out and invited us in. A booth for four had been set-up for us, with signs indicating that it was a birthday. It was tight for the five of us, but they had chosen the booth near the wall, so were able to use a nearby cart to put our raw meat and vegetables before cooking it, giving us enough dining space. There was already a small plate full of various cold side dishes, including a serviceable kimchi, all of which can be refilled from the buffet. Daniel, our server, greeted us immediately and was present and helpful throughout our entire meal. Lunch specials are different at each Haidilao, and this location did not have the one I was hoping for. Instead, an option for a lunch combo for $15.99 (choice of meat plate, a veggie/tofu plate, rice/noodle, and a drink) was the non-AYCE option. One still has to add up to four soup bases (about $5.99 to $7.99 each for the 1/4 version) and the seasoning/fruit buffet ($3.99). They didn't force us to get 5 combos, instead we were able to share four. The ordering is done through table-side tablets, with Daniel helping us through it. The table had an electric burner for up to 4 soup bases. The pork stomach and chicken was one (which I really like), with the other chosen choices being Mushroom, Sukiyaki, and Pork Bone. Thought the Sukiyaki was too sweet, mushroom bland, but the Pork Bone is the safe choice. Like before, my favorite things on the veggie/tofu plate is the tofu sheets and fish cakes. Everything was fresh and firm (not wilted). For our table, the obvious choice for meat was the angus beef short plate, but other choices are pork belly, lamb, and chicken. Hot pot dining is not quick (even for lunch), and we were there for over an hour, with frequent trips to the buffet to replenish each person's dipping sauces. Towards the end of the meal, Daniel talked to me privately, asking how my wife would like her birthday cake to be presented. I chose the 'loud' version, and it definitely was that, with everyone in the restaurant knowing that it was my wife's birthday. The complementary cake was like a castella cake, except it had many, many layers (10 in all). As expected, it was super moist and very creamy delicious. As a birthday gift, my wife got a matching set of Haidilao chopsticks, perfect for hot pot at home (my daughter gets the take home Haidilao hot pot kit, and has told me it is quite good). Another thing to note are that the bathrooms have one-time use mouthwash, toothbrushes, and combs. They want you to be able to return to work after having garlic/onion hot chili hot pot. When the bill came, it was exactly right, including only charging for 4 seasoning buffets. Trying to use a loyalty number requires access to the identifying phone number (since a security code gets texted), so I ended up creating my own loyalty membership (needed to get the combo price). It looks like the accumulated points can be exchanged for product. As we went our separate ways, I looked for the ice cream cups that are usually offered...learned that they no longer are at this location. read more

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I had a great birthday at Haidilao! First and foremost: if you've never tried hotpot (I had, at another location), then I think Haidilao is a great jumping-off point. Hotpot is essentially where you have a table reservoir filled with your choice of boiling broth, and you cook your own veggies and meats in that broth. You then get to create your own dipping sauce to add even more flavor! It's very interactive, healthy, light, and fun! I know saying "fun for the whole family" is cheesy, but that really is kind of the vibe of the restaurant. There's plenty of food for every palate, from picky kids to foodies. They even had some really, really expensive wine, which I assume is for corporate celebrations or weddings. Kind of blew my mind. Although there's a bit of a learning curve to ordering via the iPad -- which lets you sign in, redeem reward points if you're part of their loyalty program, and place your order -- once you get the hang of it, it's really easy. Servers always come by and are really attentive. The speed and attentiveness of the staff were actually particularly impressive at both locations I've been to. This comes up in a lot of my reviews, but my boyfriend is vegan and I have family who isn't, so for my birthday this was a great place to cater to vegan and non-vegan family members. They even have the ability to use dividers to divide up the broth pot so that there's no cross-contamination between, say, a veggie broth and a beef broth. My family tried the brand-new passion fruit broth, which was tangy, not too sweet, and really delicious with both meats and veggies. My boyfriend tried the tomato broth, which is almost like a tomato soup. Some of our favorite toppings include dandelion greens and full bamboo shoots, which are much different from the ones you get from canned sources. My dad really enjoyed the beef slices, and I think he ordered lamb too. While it's not too overstimulating, I'd recommend maybe bringing earplugs if you have neurodivergent friends or family with sensitivities, since it is a family restaurant. There's bound to be lots of people talking, music, et cetera, but it wasn't crazy. I'm someone, for example, who can't really go to sports bars and places like that because of my sensitivity to noise levels. Oh, also -- all-you-can-eat soft serve and an entire bar dedicated to making your own sauce, with some exotic ingredients and some typical ones. Overall expensive, but really, really worth the price for an easy, healthy place where everyone can find something they enjoy. read more

Great experience. The service is always great. There is always a plethora of food options available. I love the addition of the soft serve ice cream machine. Very clean restrooms read more

Haidilao Hotpot - Goodie bag - Chinese Near Me - Irvine, California

Came for Meat O'Clock and it was such a fun way to do hot pot at Haidilao. $19.99 includes AYCE angus beef, spicy marinated beef, basa fish, and shrimp, but you must pay $3.99 for sauce bar (do not miss out!), and then pay for broths. Comes out to about $40 pp plus tax and tip for a group of 4 (cheaper if you do fewer broths) which is pricey but worth it as their meat quality, sauce bar and service, plus free snacks are top notch. Definitely google all the fun recipes and hacks as it's part of the fun. Sesame noodles FTW! Came for weekday lunch so it wasn't very crowded, make reservations if you come during a busier time. Parking at second floor of structure will guide you to bridge directly to the restaurant. Pro-tip: their hair ties for those with long hair are a must as they're great quality! read more

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I've been to many Hotpot restaurants, and this one seemed to be on the high-end side in terms of pricing and meat presentation but I'm not quite sure it was a 5-star worthy as most people have rated it. Their operations are a bit overwhelming, when you first arrive. They ask you if you want to join their membership which is quite off-putting, especially as someone visiting Irvine for the weekend. They then walk you through how to order on their iPad and then point at the corner station where you can build your sauce along with a dessert area next to it, where you have to pay extra to access. What I actually enjoyed: - Tom Yum Broth was flavorful and not too spicy (as I like it) - Top Blade & Beef Belly Meats were good - The Pork & Rice Bowl What I wasn't too satisfied with: - Sichuan Crispy Pork tasted like we were just eating fried batter, I probably had two good pieces with actual meat - The shrimp ball with duck egg in the center, not a fan personally The service was great, our two waiters were attentive and checked in frequently. Lastly, the ambiance, its beautiful, decorated in red & gold. But it can get a little noisy, which is fine. But like I said, it was a bit of a sensory overload.. especially since our hotpot stove was set up at an extremely high temp - it felt like I was rushing to eat my food because of how fast my food was cooking. read more

Haidilao Hotpot - Chinese Near Me - Irvine, California

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Service was extremely good, I was very pleasantly surprised! I went during a lunch special and got the "AYCE" option (you have 60-90 minute limit I forgot how much it was exactly). Overall good but brisket is very fatty. For broths, you have to pay for each different broth you'd like. Tomato broth was surprisingly deep and umami. Spicy pork is my favorite - perfectly savory. Sauce bar is ~$4/person but also includes small sides. There are also other items that you can order off the menu including a fried buns with condensed milk. That thing is bite-sized heaven. Of course there's also noodles, veggies, and other classic hotpot items. read more

I took my mom to Haidilao to celebrate her birthday, and we had a wonderful experience! The service and birthday celebration were exceptional--I would truly call it the art of hospitality. A big thank you to the entire team, especially Manager Ann, our server Jacob, and the talented noodle-pulling performer. They made my mom's birthday feel extra special and memorable. We really appreciate the amazing service and attention to detail! read more

Haidilao Hotpot - Birthday setup - Chinese Near Me - Irvine, California

If you're craving quality hot pot but don't want all you can eat, this is your spot to go. We came in on a Saturday evening for the Zootopia collaboration and it was about a 45 minute wait. Parking at Diamond Jamboree is always a pain but if you get here before the dinner rush, it isn't too bad. Our party had never tried any of the "hacks" before and our server really hyped us up for it. I really wanted the fairy wand but they unfortunately did not have it that evening, so she got me another toy and got our table a round of fried mantou without us having to share the code. I generally like their soup bases. Very flavorful and honestly, you don't need the sauce bar, but if you cannot resist the sauce bar, just know that it's about $2 per person. There's also some desserts and fruits there as well. We loved the face mask changing show and the dancing noodle show. It's what makes them stand out from all the other hot pot spots. Would come back next time when I'm not craving all you can eat hot pot. read more

Haidilao Hotpot - Zootopoa collab - Chinese Near Me - Irvine, California

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I went at around 9PM on Thursday and got seated right away. Dining environment was nice like usual, and our server Linh, Adam, and Manager Bo went above and beyond, can't thank them enough! We chose to do Meat O'clock and all the meat came out fresh. They had plenty of open seating for us to choose from, and we were able to get a booth seat. Overall, had a great time, will definitely be back! read more

10/10 experience -- easily one of the most fun and satisfying hot pot nights I've had. First off, the service was AMAZING. Our server was hilarious and played along with us the whole time. We kept joking around trying to say "secret codes" to get free stuff like, "I love your soup base," and they totally entertained us. That's the thing about Haidilao, the hospitality is next level. They're so attentive, constantly checking in, refilling broth, switching out plates, and making sure everything's clean. You genuinely feel taken care of the whole time. For around $20 AYCE, we ordered SO much food and everything kept coming out fresh. The meat was super tender and juicy, thinly sliced and perfect for hot pot. I got the sukiyaki broth and it was so flavorful and slightly sweet, which paired really well with the beef. The dancing noodles were such a highlight. They did the full noodle performance: stretching, spinning, whipping them around, and at one point almost hit my friend which made it even more entertaining Definitely check out the videos if you've never seen it before. We also got seafood and it was fresh, not fishy at all. The sauce bar was stacked with tons of options so you can customize your dip exactly how you want it. And the little desserts at the end were a nice touch. The ambiance was great, super clean, organized, and modern, just like every other Haidilao. You can tell they take cleanliness seriously. The whole place feels high quality but still fun and energetic. Overall, 10/10. Amazing food, unbeatable service, and such a fun experience. I'd come back in a heartbeat. read more

Haidilao Hotpot - FOOOOD!! - Chinese Near Me - Irvine, California

We met up with friends here for hot pot when visiting OC. I was a little overwhelmed by the choices but we got sukiyaki soup base for kids and for the adults, we got tom yum and spicy pork bone broth. We got crown daisy and cabbage for our veggies. We got different noodles. We also got pork belly, brisket and wagyu. I wasn't sure how to make a dip concoction so I just ate the hot pot vs really dipping. There's dessert at the end and vanilla ice cream. We all had a good time and are really well! read more

I LOVE HDL!!! Every time I've been to this location, it's been great. The service is amazing with the waiters always being very attentive, helpful, and friendly. Shoutout to Kelvin who was awesome this last time I went. When I called in to make a reservation and ask about services earlier in the day, the person on the phone was also very friendly and helpful. I went for meat o clock, which they have every day after 9pm. It's basically $20 AYCE for 5 specific meats. I didn't want to eat meat, so the staff was accommodating and let only my boyfriend pay for meat o clock. (The rules say that everyone at the table needs to get it if one person does, but I really didn't want to eat any.) It was super worth it for him cause he ate a ton of meat. Items of note are the tomato soup broth, hand-pulled noodles, and shrimp paste. There are combos for things like mushrooms and tofu, but for some reason, certain items in these combo sets are not available as individual items. The dessert bar is also great with different fruits and jellies. The sauce bar has lots of options. This location is very clean, though it's not as spacious as the Century City location (the only other one I've been to). I will say sitting at the tables can be a bit uncomfortable because there's not a ton of leg room where the boiling thing is. I love coming here. Only complaint is that it gets expensive as you pay for each item you order, and things add up. You pay for each soup separately, and you pay extra for sauce bar access as well. If you don't want 4 soups, you can ask for hot water in one of the soup sections, which is free. If you eat a lot, this isn't the best place for value. Better off going AYCE if you're just trying to eat a lot. But I still want to come here all the time read more

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The advertisement did the trick. It got you in for the $20 ayce but then it wasn't clear that everything else cost extra. Sauce was extra, veggies, noodles. The total for two was $165. read more

I always enjoy Haidilao. Whenever I'm craving hot pot, this place always hits the spot. What's not to love about hot pot? Meat--great. Veggies--great. Tofu--great. Fish balls--amazing. It always warms my stomach, especially when it's a bit cold outside. The food is so good and filling. I recommend coming on a weekday during lunch and getting one of their combos--it's extremely affordable and surprisingly filling. One combo can low-key feed two people. I also love their open sauce bar concept. You can mix and choose whatever sauces you want and come up with some pretty crazy combinations. This place is also perfect when you need a "reset" from greasy food. Comforting, satisfying, and still feels light. read more

Haidilao Hotpot - Lunch combo with beef plate - Chinese Near Me - Irvine, California

This place is always so enjoyable. They have performance. Great for bdays. Great for kids. It's great here read more

Haidilao Hotpot - Chinese Near Me - Irvine, California

I had the best experience here! The food was delicious and the servicing was great by the entire staff! We were here during the AYCE $19.99 combo for beef, fish and shrimp, so it was a great deal! read more

Haidilao Hotpot - Chinese Near Me - Irvine, California

I feel a bit torn about this place. The quality is definitely good, but after going to other shabu spots that are more reasonably priced, it makes it harder to keep coming back to Hai Di Lao. The broth had a really nice spicy kick -- flavorful and warming without being overwhelming -- and the meat quality was fresh and solid. That said, paying extra for sauces, veggies, and other add-ons adds up quickly, which makes the meal feel more expensive than expected. What really stood out, though, was the service. Our server was amazing -- always checking in on us, clearing our table when needed without us having to ask, and making sure we were comfortable the entire time. The service alone really elevated the experience. Overall, it's a place with great service and good quality food, but the pricing makes it more of an occasional treat rather than a regular go-to. read more

Haidilao Hotpot - Chinese Near Me - Irvine, California

Had to come here after seeing the Zootopia promotion they were running! The $20 meal set came with beef, luncheon meat, quail eggs, lotus root, and potato. I also got the dancing noodle set for an additional $5, and it's definitely worth to try it once for the experience. The noodles were also chewy and picked up the flavor of the soup well! As usual the broth and sauce bar are an extra charge at Haidilao. It was a good amount of food, I left satisfied and not overly stuffed. The base meal set comes with a pair of Zootopia chopsticks, but since I upgraded to the dancing noodles, I got a Zootopia keychain instead. Unfortunately they said they only had one type of merch for Judy Hopps, and that the Nick Wilde version would be released later. The restaurant is decorated for Lunar New Year and they also had several Zootopia themed posters on the wall. Service was great and the complimentary snacks are always fun! read more

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I wanted to give a 5 star shout out to Denny, our server last night! He was super helpful in explaining the menu to my friends and I, and gave honest recommendations about items we should try, even when we didn't ask for suggestions! Also, one of my friends is vegetarian, and Denny gave us this extra tall wall to place around his broth to prevent splatter. I've been to Haidilao quite a few times but this was by far the best experience I've had here. I'll make sure to ask for Denny every time I come! read more

Haidilao Hotpot - Chinese Near Me - Irvine, California

Late night cravings for hotpot led us here. This is located at the second floor of the Diamond Jamboree plaza. This is a chain of Sichuan Chinese hot pot. Pricing is based on what you order. Different pricing for bases (broth), We did 4 different broths and got the sauce bar as well (extra charge). Our favorite broths are the Tom Yum and the mushroom soup base. $2 happy hour select meats after 9PM on most weeknights and $19.99 Meat O'Clock specials for unlimited meats as well. The sauce bar is worth it. Plenty of different sauce combinations.They have a red bean dessert and jelly included too. Fresh meats and vegetables. Service was okay. But food was good. read more

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Love the lunch special for August!! Great food and service!! Will definitely come back!! read more

After Jan 6th, lunch specials $19.99 Haidilao is a popular restaurant that serveshot pot, in which diners cook their own meat, vegetables, and other items in boiling broth. Haidilao is especially famous for its out-of-this-world customer service and gifts: I went to the Irvine location. read more

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Almost a 5 star experience. We got the $20 AYCE meat o'clock so that got us 5 different items to choose from, unlimited portions. The favs are all except Australian lamb shoulder and beef tenderloin. The server, Daniel, is amazing for being flexible with our requests, warm attitude, fun to converse with, and proactively offered us his signature sauce and dessert (which tasted great!). It wasn't crowded at all since we came middle of the afternoon. The BOGO milk tea is the best cherry on top. The ONLY con there is was the dancing noodles experience. I was hit by the noodles twice . The dancer tried the moves with all his effort, nevertheless. read more

Good service and very good food!! Thank you for the tasty food and really good and beyond experience!! read more

Haidilao Hotpot - Chinese Near Me - Irvine, California

The quality of the meats are pretty good, The service was fair, and the place looks like any other hot pot place around. They also made it fun while dining. read more