Christina M.

Haidilao was a great way for us to have dinner with a friend who is vegan. Everyone had options to choose from which is desirable when accommodating various dietary restrictions. We had not planned specifically to come here, our first choice wasn't possible, and so I didn't look very hard at the menu. I might have waited half an hour before arriving if I knew that they do offer all you can eat meat for $20 after 9pm. Otherwise the normal menu is à la cart, and those prices can add up quickly. Like, I enjoy hot pot and it met our needs for the dinner situation but do I want to spend as much as we did for it? Not really. The quality of the food was very good so I take no issue with any of that. I just found we had to be very aware of what we were adding to our order, and with something like hot pot an AYCE approach is much easier to navigate. So, it took us a while to figure out what we wanted to order to spend about $40/ person instead of much higher. I also didn't realize they charge 3.99/person for the sauce bar in the back. We were just told it was back there, no mention of it being extra. I also didn't like the tablet process of having to create an account and add my personal info. I would have preferred to just use a generic guest account on the iPad. I didn't see an option for that. The place is newer, part of the Mekong expansion, it's clean and brightly lit with lots of seating, and staff were all very friendly and attentive. Food was delicious and we had a great time. So, only reason for dropping my rating to 4 stars is just the format of cost/ordering. You could rack up a pretty penny if you are not careful which items you choose. Add the broth, noodles, veggies, meats or non meat options and you're looking at an expensive hot pot. This is definitely a place to come for special occasions due to price point if you order without abandon. For a regular weeknight hot pot meal I'll likely hit up one of the AYCE restaurants in the area or come back after 9pm.

Christa M.

This place is awesome! I had dinner with friends here last week and we stopped by after 9pm for the meat o clock hour special. We checked in and waited for a few minutes for the host to sit us down. Once seated, the server quickly came on over to give us the rundown. We ordered meats, noodles, rice, veggies, drinks, and paid extra for the unlimited seasoning bar. We also opted for the dancing noodle show which we thought was super fun. We all ordered different broths and I really enjoyed the spicy broth I picked. I also ordered a milk tea but did not like it as it was not sweet but tasted watered down. We were there about 1.5 hours and service was good. Bathroom was super clean The restaurant was also clean and well lit. It must definitely be very ventilated as it did not smell strong nor did we smell like shabu when we left. Total for 4 people: $210

Tracy P.

So excited for a Haidilao location here! Nice hot pot restaurant and they are so generous when you are here celebrating something! Last time we were here for birthday we got a bag of goodies. You order everything à la carte. They have lunch special deals and after 9pm deals. You can choose up to 4 broths. All their soups are super good! The meats are good quality too. Highly recommend coming here for hot pot! Service was top notch!! Bella was our server and she was amazing! She was very attentive and helped our large party out so much!

Andrew L.

Really Fun spot for celebrations with incredibly friendly staff and smooth overall experience. Bella was awesome! We came here twice, once for a birthday and once for Mother's day. Both times the restaurant exceeded expectations. They had plenty of space to feel comfortable and not crammed. Hot pot experience is consistent and easy to enjoy with larger groups. The staff is an absolutely standout. They're hands down the friendliest in the Valley. Super attentive, and always checking in. It makes the whole meal feel extra special. Come during the promotional hours if you want a good deal!

Eugene H.

Haidilao has the best flavored broth for hot pot. If you haven't had Haidilao before like I haven't, you don't understand. We ordered four different broths and they were all excellent- sichuan hot and spicy, tom yum, pork bone broth, and mushroom flavored. They let the customers use ipad tablet to order desired vegetables, meats, tofu, mushrooms, fish balls, appetizers, and whatever else you want that is on the menu. The customer service was great. The waitress came by and went and took away all the dirty dishes and dirty napkins to provide us with more space to enjoy our meals. I would recommend this place to others in a heart beat. I would also come visit this place again for sure in the near future when I am back in town.

Ashley W.

Haidilao is such an amazing experience - for food and families! I came with my husband and some friends on Monday. We liked it so much, we brought the whole family back on Saturday! The hot pot experience means you pick your broth, protein, veggies, and noodles - cook and eat. The easiest way to explain it, it's like the melting pot, but way better!! Some of the highlights include: vibes, cleanliness, flavor of food and broth, but most importantly the hospitality! WOW. I have two toddlers and taking them out is always a risk, especially my two year old. I hesitated bringing them to a place with boiling broth that you cook your food - so risky! But this place is so kid and family friendly. They know what to expect with kids and they completely cater to the kiddos! They offered kids plates (fries, bao, and melon), they have a robot delivery cart that they always say "hi," to, they give toys to play with, and they have a "noodle dance!" In the last three days since, my kids have asked to go back at least 3x each day! If it's a hit with the kids - it's a hit for us! My whole family loved the experience and the food is so delicious. I'm so grateful for the accommodations, hospitality, service, tastes, and overall experience. 10/5 stars easily! Can't wait to go back.

Karen W.

What better place to celebrate Lunar New Year than a hot pot place? People have been asking me recently whether I've tried Haidilao so I figured it would be perfect to try out some huo guo on the first day of the year of the horse. I went with a friend and had reservations just in case it was super busy. We were one of the first people there at opening and while it wasn't busy at 11 the tables filled up later on. One thing that was weird was that you have to register with them on their tablet to be able to order anything. This involves giving your name, email, phone number, etc. I asked if I could opt out and the server sheepishly (despite it not being year of the sheep) replied no. Apparently you accrue points from each dining experience by giving away your data to them. Would you consider that a fair trade off? Anyhoo, after registering we got down to business and started ordering. A little explanation from the server would have helped in navigating the menu and getting information about the different food options but we muddled through OK in the end. If you order their signature noodles it comes with a hand pulled noodle dance where a noodle boss flings, twists and rotates a very long noodle in a Cirque du Soleil-esque fashion before putting it in a bowl for you to dip into your broth. It was quite a show! The noodle itself was delicious, having the perfect amount of chew. Our other food options were quite good, with the exception of the shrimp. It wasn't cleaned so unless you take out the vein yourself you're going to be tasting grit when you eat it after cooking. No bueno! The condiment bar had the most variety I've ever seen at a hot pot place. We made good use of the bar to make our dipping sauces and to indulge in some crispy crunchy shrimp flavored chips. The ambiance was modern and aesthetically pleasing. Everything looked well maintained. Service was slightly lacking. As mentioned before, we would have liked someone to explain the menu more to us and to check up on us more. We did get a refill on our broth so that was good at least. If you get to-go containers they come in paper cups with a plastic lid. The total was pretty pricey in the end, but we ordered with our eyes instead of our stomachs and had food leftover. It is very easy to accrue a lot of $$$ for the total since there are so many delicious sounding options!

Dwayne O.

Haidilao Mesa Just an fyi, this restaurant is not an AYCE KBBQ or Hot Pot Sauce bar is $2.99 per person We did the Miso Soup Base along with the Pork Stomach And Chicken Soup Base playing it pretty safe and mild. Dancing Noodle Piece is a must with the show at your table that it comes with as they dazzle you with the Noodle making and stretching. Fun and tasty Kobe Beef Belly Portion is a good selection for the carnivores and goes along ways. A5 Miyazaki Japanese Wagyu Ribeye Portion Pork Belly Portion Prime Rib Eye Portion USDA Bok Choy Napa Cabbage Went here for for a birthday and told our waitress and they did nothing which was disappointing. Overall service was good, I still prefer the AYCE, than this location. Maybe being fairly new, some of the details are not nailed down. San Diego location was much better.

Joe Q.

I'm updating my original review because I believe it's important to recognize businesses that are willing to listen and improve. When this visit first started, I was honestly very disappointed. There were several moments during the ordering process that negatively affected our experience. I was repeatedly interrupted while ordering, my request to use the same soup base in two sections of the four-part pot for my child was denied, and after choosing the All You Can Eat option, I was immediately warned about leftover penalties before we had even started ordering. Those interactions made me feel more like I was being monitored than welcomed, which was very different from the level of hospitality I expected from Haidilao. Instead of ignoring my concerns, the dining room manager, Evi, took the time to listen to everything I had to say. I explained my entire experience, including my disappointment from a previous visit when I ordered a Zootopia promotion but was never told about or given the promotional gift. Evi was patient, professional, and genuinely wanted to understand why I was unhappy. More importantly, the management acknowledged my feedback and told me they would review and improve these issues. They also generously comped our entire meal, which I appreciated--not because I wanted free food, but because it showed they took customer feedback seriously. After those initial issues, the rest of our meal was excellent. The food quality was great, and the service for the remainder of the visit was attentive, friendly, and exactly what I had hoped for when coming to Haidilao. Nobody gets everything right every time. What matters to me is how a business responds when something goes wrong. In this case, they listened instead of arguing, took responsibility instead of making excuses, and made a sincere effort to make things right. Because of that attitude, I'm happy to update my review to 5 stars. I truly hope the improvements we discussed become part of the experience for every future customer, because that's the Haidilao reputation people come here expecting.

Agnes P.

First time being at Haidilao or any Haidilao location. They had a kiosk station outside to announce wait times and reservation list. Signing up was easy enough and would prompt a text when the table was ready so we got a moment to walk around until then. It didn't leave much time for walking because we were alerted right away. Checking in after that was a little chaotic. Staff seemed overwhelmed and didn't know what to do with us because they were attending to a customer at their gift shop. We were told to sit in the waiting area which was pleasant enough. There were free snacks and beverages. There are board games inside and outdoor games outside. I've never seen an establishment do this and that's a plus for me. Hospitality is the best quality I look for in establishments like this. They have a variety of soup bases to choose from and a sauce bar for an extra charge. We went with herbal, tom yum and mushroom. All were good, but tom yum was our fave. The three noodle set all had unique flavors. One especially tasted citrusy and was a welcome delight! The lamb was sliced thin like all meats and cooks quickly. All are à la cart so can be pricey. It at least caters to everyone's tastes and preferences. We also ordered tea and I noticed that it was over steeped. After mentioning it, they brewed a brand new tea for me! I could tell with first sip immediately. Even though we didn't order much, we left stuffed that night. Thank you!!

Tammy M.

This place was a lot of fun! We had a great time and the hot pot was also good. Service was great throughout our entire meal and the inside is futuristic looking. It can be a bit pricey but worth it in my opinion. The dancing noodle was entertaining and the worker was great.

Daniel H.

We were excited that this place is finally open and wanted to try it to compare it with other Haidilao locations we've been to. The wait was maybe 5-10 minutes when we came on a Friday just before 7pm. We were in the waiting area after we received a text message then we're led to our table. It was super busy and the everything looked clean. We ordered what we have tried before at other locations like the Tom Yum broth and Mushroom broth as well as USDA Prime Ribeye, Kobe Beef Belly, Assorted Mushroom Combo, Sweet Potato Vermicelli, Mixed Vegetable Platter, and the 8-second Bean Curd Skin. They charged for the sauce bar so might as well utilize it. When we received our food, the Tom Yum broth and the Mushroom broth just didn't have the same flavor as other locations which was disappointing to us. In fact, everything else we ate was just okay to us and definitely not the same experience we had at other locations. They also don't participate in giving you freebies/toys if you say certain "secret" phrases to them like "Do I look like a kid to you?" or "I'm a little fairy". Our waiter looked at me funny then knew what I was talking about and said it's only California locations that do that which I thought it was all locations. Anyways, we thought this place was just okay and I'm sure there's room for improvement; however, it definitely wasn't worth the money to us.

Janet L.

I had a very pleasant visit with the family celebrating a birthday. From the moment we walked in to we had arrived at our room, we were treated at VIPs. We were informed about the restrooms and the sauce station (extra charge) ahead of time. Due to the birthday, our room was decorated. What a lovely thoughtful gesture. The ordering iPad was easy to use. The food usually arrived within 15-20 minutes. There's always a water jug available to refill our cups. Tip: order 4 bases for the pot. All of the ingredients are so fresh . You'll have more variety and will enjoy your experience even more. P.s. the restroom has mouth wash!! Special shout out to Mike the host and our server, Kee Ho, for their exceptional service!