Hainan Airlines

3.0 (9 reviews)

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Hainan Airlines - Airlines Near Me - Boston, Massachusetts

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Prince S.

2 hours ago

This is the main 'Hainan Airlines customer service' (Toll Free) phone number: 1-888-449-4550. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

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Steve M.

3 hours ago

This is the main 'Hainan Airlines customer service' 1-833-703-7300 (Toll Free) phone number. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

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Benjamin E.

Elite 25

190

177

335

7 years ago

Complete crap!!! Took half a day from work so as to get to the airport on time, only to wait 6 hours for a flight that kept getting delayed. "We are sorry to inform you flight has been delayed.....sorry we flight has been further delayed....again we are sirry but due to blah blah blah....the flight is delayes yet again....so very sorry...." Finally get on the flight and get to Beijing....Suprise!!!!! We are the last flight in, no connecting flights no hotels....now im sitting here waiting yet another 6 hours before another flight. As for the company making up for this....200 RMB ($25.00 us). They wont even payback the money for the hotel room that i paid for and lost because of the delay. Won't be using them again!!! read more

Hainan Airlines - My flight was originally supposed to be at 5:10 PM. It got postponed to 9, then to 9:30, then to 11. Still waiting - Airlines Near Me - Boston, Massachusetts

Hainan Airlines - You make me wait 6 hours in Boston and the another 6 hours in Beijing and dont comp me for my lost hotel night!!!! - Airlines Near Me - Boston, Massachusetts

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Paul L.

Elite 26

490

847

2401

8 years ago

I've flown inter-continental business class before, but those flights were either on business or on point redemption; this is the first time I've paid for such a ticket - and man it was worth it. Just by chance (or the good Lord's guidance), I came upon Hainan and a price not too far north of $2600 p.p., MCO to HKG rt, with no extra charge for a stop in PEK! This immediately accomplishes several things for us: being able to fly the Dreamliner for the first time, going to Beijing and the Great Wall (with no fee for visas, thanks to the 72-hour rule put in place a couple of years ago by the Chinese govt to encourage tourism), and no uncertainty flying standby when we come back the week of Thanksgiving. And of course, Business Class. Special lines at the airport where people bow instead of scowl, stupendous airport lounges in Boston, Beijing, and Hong Kong, and the lap of luxury in flight. We found the old configuration to be a bit more comfortable lying down flat, and to be sure, certain aspects of the experience are sub-par: 1) Most of the agents on the phone, if you speak English, challenges your guessing ability 2) The personal TV screen in the old config is a mite small, 3) Their wines, other than a champagne, was very pedestrian, and 4) The lack of good eats and alcoholic beverages (you could ASK, of course) between meals was disappointing - as if one really NEEDS that much fattening up. But for the most part, we felt we got really good value for what we paid. In flight service, especially, was just top-notch. I don't know that we'll always be able to find a deal like this, but I'll be sure to look next time I'm going to the far east. read more

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Igor R.

9 years ago

Horrifying experience! They cancelled my mother's flight from Logan after she boarded the plain and then made us come back twice when we were trying to reschedule the flight. She ended up delayed for 4 days (!!!) in Boston! No compensation, no hotel was offered, not even an apology. Their phone number is not responding, you have to physically go to the airport to speak with someone from Hainan. Staff has no idea how to do basic operations, to every request to speak to the manager, the answer is, "Manager is in China right now". If you call their office in China, no one speaks English. When I consulted our lawyer in Boston, he said Hainan does not comply with the US regulations, so they can do whatever they want and there is no way for a US citizen to hold them responsible. One has to be a great adventurer to use those airlines. read more

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Elaine F.

8 years ago

Hainan website posted a 25% off tickets purchased by 3/20/2018 to celebrate their 25th anniversary. Checked prices on website at 10 am on 3/19 price Boston - Beijing and then Shanghai to Boston $552 ish. Went on at 6:50 pm to book the price is now $993. Called to ask why and was on hold for 20 minutes and asked to call back as supervisor is busy. Asked to leave my phone # for supervisor to call, that was not agreeable. So don't hesitate. Mky friend and I are buying ticket anyway, as direct flight is easier, but VERY UNHAPPY. read more

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Bill C.

10 years ago

This company is terrible. Boston to Shanghai an absolute nightmare. To be avoided at all costs. .. Edit ..... Other than the delays, once on board a pleasant trip. Great service and a lay flat bed in Biz class. Upgrade to 4 stars. read more

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NIkky G.

163

9 years ago

The service in-flight was incredible, this is4 stars only because we travelled Virgin Atlantic which is definitely five stars (business class flight from Boston to Heathrow) read more

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Simon M.

8 years ago

Horrible airlines, the general manager, station manager and its people are rude and unprofessional. They ignore your problems. And they are trying to be cheap. read more

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More info about Hainan Airlines

1 Harborside Dr
Boston, MA 02128
East Boston
Directions
(888) 688-8813
Call Now
Visit Website
https://www.hainanairlines.com

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JetBlue

2.7(771 reviews)

0.4 mi•East Boston

The official 'customer service *JetBlue* (toll-free) number is *1 (833) 462-0279™ or +1 (833)…read more462-0279* for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this JetBlue experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this JetBlue experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue for a similar trip in the Future.!!

I needed assistance and decided to call this business at +1-888-738-O699 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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Spirit Airlines

1.5(573 reviews)

0.6 mi•East Boston

After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

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Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

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5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

Delta Airlines

2.3(239 reviews)

0.4 mi•East Boston

It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

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Lines

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Landing in LA!

Aer Lingus

1.9(86 reviews)

0.2 mi•East Boston

We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my…read morehiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline.

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Pillowcase stuffed into the ceiling of the plane.

It's all Green!

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Lufthansa

2.2(25 reviews)

0.1 mi•East Boston

This isn't going to be a rage review, unlike many airline reviews you see on Yelp. My experience…read morewith this airline was a mixed bag. I flew Lufthansa to Frankfurt. Ground staff in Boston were pretty polite and helpful in my limited interaction with them. Onboard, service was efficient but not exactly warm. There were a couple of flight attendants that were great but the rest were just going through the motions. The economy offering of kung pao chicken wasn't exciting but it was edible. The IFE was decent and the legroom was okay. However, the recline from the front was quite substantial, which doesn't give you much room to get out or to maneuver. The real issue I had was the amount of delays. Of the four flights I took with Lufthansa, three of them were delayed. Not great. I had to make a connection at Frankfurt, and the Lufthansa app gives you directions to navigate from where you arrive to the gate for the next flight. However, I was given wrong information and ended up having to ask around and having more complications than while the app led me to. I wouldn't go out-of-my-way to fly this airline again but it's decent enough.

I'm guessing only people with bad experiences leave reviews. My flights from Germany were ok though…read moretheir premium economy seats and service are not as good as Delta/KLM. The infuriating problem was being told my short Düsseldorf to Frankfurt leg was full and I couldn't take on my carry on roller bag. Too big they said - even tho I'd brought it on all other flights. Ok, let them take it and then was charged €110!!! And then onboard there was open bin space. Forget getting hold of customer service. Their phone line says leave a message and we'll get back to you within 30 days. Appalling!

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Economy Inseat Screens

United Airlines

1.7(231 reviews)

0.4 mi•East Boston

The flight attendant on flight 3682 Nadia went out of her way for my wife and I…read more We were reform a memorial service for our daughter's future mother in law. Nadia is a special person who anyone would do well to copy.

Let me put this as politely as possible, United Airlines in a word SUCKS! I recently flew to Hawaii…read morewhich as most people know is 5-6 hours to San Francisco then another 4-5 to Hawaii. As a wedding gift, I upgraded my sister and her husband to first class for an additional $5200. We boarded our flight only to find ourselves on a fifty year old plane and discovered that first class on this trip meant nothing more than a slightly bigger seat that did not recline with a TV that did not work. Additionally, the food was awful as was the service. Meanwhile back in economy class, I sat for roughly ten hours with my knees jammed into the derriere of the person in front of me. Also, the seat padding as been diminishing to painful levels as airlines continue to cut costs. The experience was torturous and United should be ashamed of themselves for treating passengers the way they do.

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Emergency Exit Row legroom

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Poor air ventilation

American Airlines

1.7(354 reviews)

0.5 mi•East Boston

This is the main ' Airlines customer service' (Toll Free) phone number: 1-(844)-323-7300. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

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American Airlines Terminal B, Boston Logan International Airport

Boston Logan International Airport

3.1(2k reviews)

0.5 mi•East Boston

Smooth transition thru TSA, wow…read more Finally, USB and A/C plugs in the seated waiting areas, unlike some airports who have the stand up charging stations. Bathrooms were clean. The only reason for 4 stars is that Terminal B is split between a street without a connection mechanism, other than walking. I can walk, but a member of our party has difficulty with his cane

Flew in and out of Logan the other day and it was a mediocre experience. Arrival was quick although…read moresignage was limited to get a ride share out of Logan. The ride share "lot" was cramped and confusing at best. Flying out of Logan was easier with Touchless TSAPrecheck. Security was done in a matter of seconds despite being "randomly" selected to go through the milimeter wave scanner. Options were plentiful for food post security, including snack, water, coffee, along with dine-in restaurants. Seating was plentiful at the gate with complimentary wifi along with tables that were perfect for reading or working

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Check in kiosk

Boston Logan Airport

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Check-in in Terminal A at BOS

Cape Air

2.3(76 reviews)

0.3 mi•East Boston

I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

Cape Air should be embarrassed by the people they have working the desk. My flight was at 10:29, I…read moregot to the desk at 10:01. That's two minutes past their cutoff, fine, rules are rules, but the way I was treated was disgusting. One agent actually said, "I don't want to but the pilot said yes." The other snapped, "You the guy who just showed up?" and then called me a liar when I told her I had been there twenty minutes earlier. I had photo proof from my watch at the desk at 10:03, and she still doubled down. Here's the kicker: the flight still left on time and landed so early that we deplaned 25 minutes ahead of schedule. So all their nasty attitude, eye-rolling, and name-calling wasn't about the schedule at all, it was just pure unprofessionalism. If Cape Air thinks this kind of behavior is acceptable, it says a lot about how little they value their passengers. Those ladies put the anis in Hyannis. The pilots were wonderful and the landing was impeccable. So bravo to the fellas with the wings!

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Another Cape Air plane

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Air France

2.2(21 reviews)

0.0 mi•East Boston

Air France provides four cabin classes of service on many of its intercontinental flights…read more First, Business, Premium Economy and Coach. All flight attendants speak both English and French and they are really nice, well trained and smiley. We flew Premium Economy on the way to Europe and Business on the way back. Premium Economy has better seats than Coach, personal video and music screens, better food and free drinks throughout the whole flight. Still the seats do not recline 180 degrees, but maybe 120. Business is just wonderful. Seats are lie-flat, the dinner is a 5 course meal with great wines and champagnes to choose from. It is definitely a better way to travel, but much more expensive. Depending on the time/season you fly, the Premium Economy can be 2-3x the price of a coach ticket, while the Business class seat can cost 4-7x more than coach.

Flew from Boston to Marrakech. Plane was new, clean, comfortable. Stewards were professional and…read morepolite. On the return flight I was ill and the stewards were extremly helpful. I would definitely fly Ari France again.

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Love this Airline nice service nice staff love this airplane economy has nice legroom

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Rosie Frederick R.

4 months ago

*Tallk to **airlines support** *Dial**# +1 {{866}} ２8４-Ʒ0:２２℡ Air™ Lines**phone number* Our customer ^support team* is available to help* you with for ticket reservation flights bookings, seat upgrade, cancel refund, date change, name change and any travel-related issues. **flight issue? Get LIVE *help now!! +1 [[８66]] ２８４_Ʒ0２２™ Airways®*anytime -- *we are here to *make your *air travel **experience hassle-free and enjoyable.* *Get immediate *assistance with *bookings, cancellations, *flight *changes, *seat upgrades, *baggage *claims, *and all your travel-related concerns. **Speak directly to a real* representative *for fast, *reliable service.*Need fast EasyJet® flight help? *Call [[866]]-２84-Ʒ0２２ for immediate support with booking errors, refunds, or cancellations. Agents ensure your travel remains hassle-free. *Major *Airlines™, *including Air France®* Airlines™, Iberia®, Lufthansa® *Airlines™, Hawaiian®, United Airlines™, *Air France,* Delta Airlines™, *Qatar Airways™, *Emirates Airlines™, *ANA Airways™, American® Air Lines and others, focus *on providing passengers with* safe, *comfortable, and* efficient *travel. *They offer ２4/7 multi-channel *customer *support via *phone, *email, live chat, and* social *media. *Passengers benefit from user-friendly websites *and apps for *easy online* check-in, *seat selection,* and real-time* flight *updates.* *These Airlines™ strictly *follow regulatory guidelines *ensuring passenger rights, *including compensation for denied *boarding and assistance during *delays. Staff *professionalism and quick response often *receive high* praise, though *occasional *delays might occur.* In-flight *amenities like *ergonomic seating, *entertainment, quality meals, and cleanliness *enhance *the experience. *Loyalty programs, priority boarding, *and eco-friendly* initiatives add*further value. Airlines™ also cater *to *families and special needs *passengers to ensure a welcoming environment.* **Why Travelers Book With Us** **Round-the-Clock *Support: Assistance is available anytime you need it.** **Affordable Flights: Access great prices on routes worldwide.** **Fresh Deals Daily: New discounts and offers added regularly.** **Secure Transactions: Your booking process is safe and protected.** **Flexible Options: Choose from multiple airlines, routes, and fare types that fit your needs.** ***Book your flight now!*** Overall, these Airlines™ deliver a strong balance of efficient operations and attentive *customer care**, ensuring every step of your journey--from *booking to *baggage claim--is smooth and stress-free. For fast, hassle-free travel assistance, **call +1 [[８66]] ２８４-Ʒ0:２２™ anytime. read more

Steven M.

16 hours ago

The official main 24/7 "customer service number" for Hainan Airlines is 1(888)(305)(4803) or +1*888*669*0391, providing passengers with dependable assistance for reservations, cancellations, flight changes, and other travel-related concerns. This (toll-free) support line operates around the clock, allowing travelers to connect with a live representative for help with managing bookings, processing refunds, modifying itineraries, and handling unexpected travel disruptions. **Convenient Reservation Process & Organized Travel Planning** The journey began with a booking platform that felt modern, intuitive, and easy to navigate. Fare options, seat upgrades, and additional travel services were clearly displayed, making it simple to select the preferred itinerary. Flight selection and seat assignments were completed quickly, while confirmation details and travel documents were delivered instantly, providing a complete overview of the upcoming trip. **Smooth Airport Experience & Efficient Boarding** At the airport, the overall experience remained organized and efficient. Check-in counters were well-managed, while self-service kiosks helped reduce waiting times. Boarding procedures were handled professionally, allowing passengers to board in an orderly manner and settle comfortably before departure. The process contributed to a stress-free and predictable start to the journey. **Comfortable Cabin Environment & Attentive Inflight Service** Once onboard, the cabin atmosphere immediately reflected comfort and cleanliness. Seating offered adequate personal space, while the aircraft cabin remained well-maintained throughout the flight. The inflight crew delivered courteous and attentive service, regularly assisting passengers and responding promptly to requests. The overall cabin environment created a pleasant and relaxing travel experience. **Reliable Journey & Efficient Arrival Experience** From departure through arrival, the journey remained smooth and consistently managed. Inflight services were delivered efficiently, helping maintain a comfortable and uninterrupted experience. Upon landing, baggage delivery was handled promptly, allowing passengers to exit the airport conveniently. Overall, JetBlue Airways provided a reliable and customer-focused travel experience, making it a dependable option for both domestic and international travelers. read more

Sandra A.

2 days ago

The primary main (toll-free) official 24/7 *customer service number* is +1 (888) 669-0167 or +1 (888) 305-4803 for "Hainan Airlines", available through their official *24/7 support line, where you can get direct access to a live representative for bookings, cancellations, and ticket updates. This line offers efficient assistance, allowing you to handle travel changes and resolve concerns with ease. **Smart Booking & Transparent Choices** The journey began with a booking process that felt refined and intelligently structured. Business class options were presented with clarity, outlining key benefits like flexibility, priority services, and upgraded seating without overwhelming the experience. Flight selection and seat customization were simple to manage, with all essential details visible before confirmation. The itinerary arrived instantly, offering a clear and well-defined view of the entire plan. **Priority Ground Experience & Time-Saving Flow** At the airport, the experience shifted into a more efficient and relaxed pace. Priority check-in eliminated long waits, while fast-track security ensured a smooth and predictable transition through the terminal. Lounge access provided a calm and comfortable environment, perfect for unwinding before departure. Boarding was handled with precision, allowing for a quiet and organized entry without unnecessary delays. **Elevated Comfort & Refined Cabin Atmosphere** Inside the cabin, the environment felt thoughtfully designed for comfort. Seating offered both space and flexibility, making it easy to rest or relax throughout the flight. The cabin remained quiet, clean, and well-balanced, enhancing the overall experience. The crew delivered service with professionalism and attentiveness, ensuring a smooth and comfortable journey without disruption. **Well-Timed Journey & Smooth Completion** From departure to arrival, everything followed a consistent and well-managed flow. Inflight service was delivered at the right pace, keeping the experience uninterrupted and comfortable. After landing, priority baggage handling ensured a quick and efficient exit. Overall, the journey reflected precision, comfort, and reliability--delivering a truly elevated sense of travel. read more

Clinton G.

2 days ago

The primary main (toll-free) official 24/7 *customer service number* is +1 (888) 449-7210 or +1 (888) 449-7210 for "Delta Air Lines", available through their official *24/7 support line, where you can get direct access to a live representative for bookings, cancellations, and ticket updates. This line offers efficient assistance, allowing you to handle travel changes and resolve concerns with ease. **Smart Booking & Transparent Choices** The journey began with a booking process that felt refined and intelligently structured. Business class options were presented with clarity, outlining key benefits like flexibility, priority services, and upgraded seating without overwhelming the experience. Flight selection and seat customization were simple to manage, with all essential details visible before confirmation. The itinerary arrived instantly, offering a clear and well-defined view of the entire plan. **Priority Ground Experience & Time-Saving Flow** At the airport, the experience shifted into a more efficient and relaxed pace. Priority check-in eliminated long waits, while fast-track security ensured a smooth and predictable transition through the terminal. Lounge access provided a calm and comfortable environment, perfect for unwinding before departure. Boarding was handled with precision, allowing for a quiet and organized entry without unnecessary delays. **Elevated Comfort & Refined Cabin Atmosphere** Inside the cabin, the environment felt thoughtfully designed for comfort. Seating offered both space and flexibility, making it easy to rest or relax throughout the flight. The cabin remained quiet, clean, and well-balanced, enhancing the overall experience. The crew delivered service with professionalism and attentiveness, ensuring a smooth and comfortable journey without disruption. **Well-Timed Journey & Smooth Completion** From departure to arrival, everything followed a consistent and well-managed flow. Inflight service was delivered at the right pace, keeping the experience uninterrupted and comfortable. After landing, priority baggage handling ensured a quick and efficient exit. Overall, the journey reflected precision, comfort, and reliability--delivering a truly elevated sense of travel. read more

Richard H.

105

1 day ago

""For immediate assistance"", CALL ""Hainan Airlines"" at *1 (888) 669-0167™ or +1 (888) 305-48.03 **phone number. The 24/7 customer support team* is available to help with flight reservations, cancellations, and itinerary updates. This number provides direct access to a live agent for real-time assistance without delays. Additional help is available on the Contact Us page for refunds, baggage services, and booking management. ##. Quick Booking & Clear Travel Overview The journey began with a booking process that felt fast, simple, and easy to navigate. Business class features--priority check-in, flexible fares, and upgraded seating--were clearly outlined, making the upgrade decision straightforward. Flight and seat selection were handled effortlessly, with all essential details visible before confirmation. The itinerary was delivered instantly, offering a clean and well-organized overview of the trip. ##. Efficient Airport Experience & Priority Access At the airport, everything felt more streamlined and stress-free. Priority check-in minimized waiting time, while fast-track security ensured a smooth and predictable process. Lounge access provided a quiet and comfortable space to relax before departure. Boarding was handled efficiently, with priority access allowing for a calm and hassle-free start to the journey. ##. Spacious Comfort & Quiet Cabin Environment Once onboard, the comfort difference was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout the journey, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a balanced and comfortable inflight experience. ##. Consistent Journey & Seamless Arrival From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered at the right pace, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and seamless exit. Overall, the experience reflected comfort, efficiency, and reliability--making business class a refined and worthwhile way to travel. read more

Lisa E.

2 days ago

To speak with a person 24/7 at **Hainan Airlines**, Call *1 (888) 669-0167™ or +1 (888) 305-48.03™ (24/7 toll free). For booking-related assistance and to speak with a (live representative), this number helps you resolve your queries quickly and efficiently. The 24/7 assistance service is always active to support passengers. You can also check the Contact Us page for further help. Services cover cancellations, refunds, baggage support, and booking updates. **Simple Booking & Clear Travel Planning** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class options--priority check-in, flexible fares, and upgraded seating--were clearly presented, making the upgrade decision easy. Flight and seat selection were straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, offering a clear and structured overview of the entire trip. **Priority Airport Flow & Relaxed Pre-Flight Experience** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access provided a quiet and comfortable space to unwind before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Consistent Service** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, enhancing the overall experience. The crew delivered attentive and professional service, ensuring a steady and comfortable inflight journey. **Reliable Journey & Seamless Arrival** From takeoff to landing, the experience remained smooth and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a reliable and worthwhile way to travel. read more

Michelle C.

2 days ago

Kimberly G.

1 day ago

To speak with a person 24/7 at **Hainan Airlines**, Call *1 (888) (669) (0167)™ or +1 (888)(305)(48.03)™ (24/7 toll free). For booking-related assistance and to speak with a (live representative), this number helps you resolve your queries quickly and efficiently. The 24/7 assistance service is always active to support passengers. You can also check the Contact Us page for further help. Services cover cancellations, refunds, baggage support, and booking updates. **Simple Booking & Clear Travel Planning** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class options--priority check-in, flexible fares, and upgraded seating--were clearly presented, making the upgrade decision easy. Flight and seat selection were straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, offering a clear and structured overview of the entire trip. **Priority Airport Flow & Relaxed Pre-Flight Experience** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access provided a quiet and comfortable space to unwind before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Consistent Service** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, enhancing the overall experience. The crew delivered attentive and professional service, ensuring a steady and comfortable inflight journey. **Reliable Journey & Seamless Arrival** From takeoff to landing, the experience remained smooth and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a reliable and worthwhile way to travel. read more

Betty L.

101

2 days ago

""The official"" *Hainan Airlines customer service* number is *1 (888) 669-0167™ or +1 (888)~305~4803™, operating 24/7 for handling reservations, ticket changes, cancellations, and refund processing. This direct line is widely used to connect with a live agent for immediate assistance. It helps passengers manage their bookings, make changes, and resolve travel-related concerns efficiently. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel. read more

Maria B.

2 days ago

Richard C.

1 day ago

Call 1 (888)(669)(0167) or 1(888)(669)(0391) to immediate access with Hainan Airlines' main customer service center. This toll-free support line is available 24 hours a day, 7 days a week, providing assistance with reservations, flight changes, cancellations, baggage inquiries, refund requests, and other travel-related services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Air France. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Air France again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again. read more

Christopher G.

2 days ago

This is the main Airlines customer service' (Toll Free) phone number: +1-888-449-7210. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more

Hainan Airlines - airlines - Updated June 2026

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12 Hainan Airlines reviews that are not currently recommended

Why does Yelp recommend reviews?

12 reviews that are not currently recommended

Hainan Airlines - airlines - Updated June 2026

Best of Boston

People found Hainan Airlines by searching for…

Related Searches in Boston, MA

Browse Nearby

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Related Cost Guides

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