I fell and had a cut about a 1/16" below my right eyelid. Since I have been coming here for decades, I immediately called and they said my normal doctor (Muneer Hannah) was not available but Dr. Carly Hannah could see me. From the staff person who took the call, to Sarah, the nurse, to Dr. Carly Hannah was a wonderful experience!! Everyone was so caring, welcoming, efficient and professional!! Dr. Hannah called me when she got back into the office to see how I was doing. Staff here cares about their patient's health!! Highly recommended!! read more

Hanna Eye Care - Cut after 4 days. Pupil blurred for anonymity). - Optometrists Near Me - Jacksonville, Florida

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This was my first visit to this practice, and it will be my last! I saw Dr. Daniel Hanna, who was very nice, but my problem is with the optician they assigned me to, who was not at all truthful in selling me a second pair of glasses. He told me what I needed, and how I'd be able to see much better to drive. of course, insurance didn't pay for it, so I was out well over $200. The new glasses order took almost 5 weeks to come in! I've worn glasses for 50 years and it never took more than 2 weeks for a new pair, until now! so now with the second pair the young man sold me on, I can't even see the lines on the road! I was sure it must have been the wrong prescription, but went back today to have them checked, and the optician had them made with just distance vision! absolutely NOT what I wanted! so, today's optician Nico said the only solution was to remake the glasses with entire prescription for progressives. so, now I'm out another $171.00! This is outrageous! This practice is very unscrupulous, and I'll be sure to warn everyone I know not to go here! read more

Dr Hanna and Dr Carly are the absolute best! I have been going to Dr Hanna for over 20 years and my entire family goes now. I can always call and if I have an issue they are going to get me in to see the dr. I have absolute no complaints. I wear contacts and I switch the brands from time to time and they are always understanding and accommodating. I highly recommend Hanna eyecare and if you do have a discrepancy be sure to voice your concerns, I guarantee you that Dr. Hanna will correct it and you will be satisfied. read more

I wasn't very satisfied with this company. I won't be going back , The technician that did my initial eye exam didn't know how to operate the equipment, annd verbally showed frustration with operating two pieces, and I believe just fake the results. I told the optometrist about it. She felt it wasn't a big issue and redid the some of the test herself. the person that help me get my glasses was a wonderful confident person and did an excellent job . Everything went downhill after that calling iin by phone. Staff was very rude. They did not return my call, nor did they offer any time that my glasses would be ready. then argued with me saying that they had told me exactly when my glasses would be ready by phone, which was a lie . very poor unprofessional staff took over two weeks to get my glasses .... I'll being going elsewhere read more

I have been a patient here since I was little. It's a family office which is amazing, I had a scratched eye very painful, they got me in same day and fixed me up fast and I was out the door. Always reliable and friendly. read more

I have been going to Hanna eye Care for 18+ years. They are patient, knowledgeable and extremely helpful. Dr. Hanna takes time with his patients and explains things in detail. Great choice of eye wear if you new new glasses. read more

I was not treated fairly at this office. I will not return because I did not receive a complete eye exam. My first review was deleted by someone whom didn't like what was posted. The people were very unprofessional and not courteous at all. The prices of the eyeglasses are ridiculous. There is a package of glasses for people on Medicare but they try to sell the more expensive ones. I have found another place to go and I am very happy with them. read more

The doctors are great, the stuff is just ss good ss the doctor. My entire family is being seen by them.

I was very please with my vist and wait time. The staff was extremely kind with lots of knowledge.Very large and very clean office. read more

Hands down the best service the best di I have never been to an eye doctor that treats you so nicely what a wonderful personality and caring heart. The staff was absolutely amazing!!! Their customer service and cleanliness was outstanding!!! I will never go anywhere else again. It was definitely worth the drive!!! You should go and make your appointment now!!!!! read more

Best Optometrists office I have ever been to! From the very beginning they were incredibly accommodating with their hours offered, and politeness on the phone. Front staff was very friendly each time I visited. I went in for an updated glasses prescription and left with contacts(I received an updated glasses prescription as well), which for me is a really big deal..... I have tried contacts in the past, and it has always been a frustrating experience. These guys heard my concerns, and still thought they could help me, so I gave them a chance. They were so patient and found the perfect contacts for me (something I thought would never be found). I can't even believe the amount of time they spend with you o make sure you really get the hang of it. I finally felt confident, and I was so excited because I am getting married soon and I thought I would never in a million years not be able to go without my glasses for the wedding, but now I can! The pricing was super affordable compared to what I have seen out there. I also have VSP so the cost of the vision exam was very low, but because I also went with contacts there was the contacts fitting fee which was very low. I think I spent around $70 out of pocket (this includes any applicable copay I had) for a well vision exam, a contacts fitting, glasses and contacts prescriptions and a little left over for the cost of the contacts (after my VSP allowance was applied maybe like $8) I will definitely be referring anyone I know to these guys, and will continue coming back! :) read more

I've been going to Hannah Eye Care for quite some years now. Previous years I always had great things to say about them. However, this time...NO. In June of 2022 I went in for my annual exam and explained to the doctor that I'm having trouble seeing. I have progressive lens, therefore, there are a few prescriptions in the lens. I was able to see thru the bottom, the bifocal section clearly, but the top was blurry. The eye Dr told me that my prescription has not changed. But....I can't see clearly. It was left like that. About 3 months later, present time, I made another appointment because...I cannot see clearly thru the top of my glasses. When I arrived for my appointment there were 2 females that treated me as if I were lieing and were flat towards me. The second female, in June when I was there behaved as tho we were best friends.... cuz she was trying to sell me another pair of glasses but I did not want another pair of glasses, this recent visit she was rude and ignorant towards me for NO REASON WHATSOEVER! She had a smart-ass attitude....telling me, well you didn't get me glasses the last time you were here...I responded...because the dr said my prescription didn't change. Buying a new pair of glasses has nothing to do with me seeing. She responded with a nasty tone stating I didn't say the glasses I meant the lens. But you said the glasses. She told me to push my glasses up, closer she says, now they're pressed, almost Mashed against my face i said its the same i STILL cannot see clearly she then proceeded to take my glasses and then came back to me and told me to put them on. She adjusted them. Thinking that tightening my frames would help me to see better. I told her again t's still same. I cannot see clearly thru the top of the lens. Next thing I know is another staff member comes out, a very polite and pleasant young man, I asked if the two were equal employees and he said yes. So basically what I determined is that she didn't know what she was doing and just handed it over to him. He was FANTASTIC. He looked thru my chart and seen that my prescription DID change ever so slightly, but it did change. Of course now I need to buy another pair of glasses cuz my medical coverage uses a different lab, so my glasses needed to be sent out for the change. To the 2nd young lady, if you happen to read this. Next year, IF you're still employed there, when you see my name on the patient schedule that I'm coming in....be sure to take your break or busy yourself elsewhere, because I do not want ANY contact with you WHATSOEVER! read more

I brought my daughter in for her first appointment and it went so well. Everyone was kind and professional and put my 9 year old at ease about the whole process. I'd definitely recommend this office to anyone needing an eye doctor! read more

. Dr Hanna is the best. Very kind, cares and doesn't let you leave unless you are comfortable and all questions answered. The staff is busy bees. Wait time is minimal. I followed him for years. Always the same. Great eye doctor all around! read more

I've been going to Hannah Eye Care for quite some years now. Previous years I always had great things to say about them. However, this time...NO. In June of 2022 I went in for my annual exam and explained to the doctor that I'm having trouble seeing. I have progressive lens, therefore, there are a few prescriptions in the lens. I was able to see thru the bottom, the bifocal section clearly, but the top was blurry. The eye Dr told me that my prescription has not changed. But....I can't see clearly. It was left like that. About 3 months later, present time, I made another appointment because...I cannot see clearly thru the top of my glasses. When I arrived for my appointment there were 2 females that treated me as if I were lieing and were flat towards me. The second female, in June when I was there behaved as tho we were best friends.... cuz she was trying to sell me another pair of glasses but I did not want another pair of glasses, this recent visit she was rude and ignorant towards me for NO REASON WHATSOEVER! She had a smart-ass attitude....telling me, well you didn't get me glasses the last time you were here...I responded...because the dr said my prescription didn't change. Buying a new pair of glasses has nothing to do with me seeing. She responded with a nasty tone stating I didn't say the glasses I meant the lens. But you said the glasses. She told me to push my glasses up, closer she says, now they're pressed, almost Mashed against my face i said its the same i STILL cannot see clearly she then proceeded to take my glasses and then came back to me and told me to put them on. She adjusted them. Thinking that tightening my frames would help me to see better. I told her again t's still same. I cannot see clearly thru the top of the lens. Next thing I know is another staff member comes out, a very polite and pleasant young man, I asked if the two were equal employees and he said yes. So basically what I determined is that she didn't know what she was doing and just handed it over to him. He was FANTASTIC. He looked thru my chart and seen that my prescription DID change ever so slightly, but it did change. Of course now I need to buy another pair of glasses cuz my medical coverage uses a different lab, so my glasses needed to be sent out for the change. To the 2nd young lady, if you happen to read this. Next year, IF you're still employed there, when you see my name on the patient schedule that I'm coming in....be sure to take your break or busy yourself elsewhere, because I do not want ANY contact with you WHATSOEVER! read more

The doctor that saw me was a good experience but everything thing after that was This is the worst experience I have ever had purchasing glasses.from the lady rushing me to pick glasses to the incorrect information given on my insurance (Davis insurance)I have been given a bait and switch on everything I was told during my purchase. Definitely would not recommend anyone to come there and spend money with them because if there is a problem on your order they dont care after you have made payment read more

It had been about 11 yrs since I'd had my eyes tested. Dr Hanna and his staff were very kind, thorough and patient. Explained everything to me, answered questions , and double checked to make sure my prescription was both comfortable and correct. Made it understood that even after wearing the lenses for a few weeks, that if I didn't feel like I could see as well as initially thought, or comfort level wasn't there, or at follow up the lenses weren't quite right, it would be adjusted without issue. Most places I've been to before was just "here you go... see you next year". Very pleased with Dr and staff!! read more

I had an appointment for a follow up. They did not specify that I needed to have my contact lenses in and I came without them. I told them I could go get them because I live 5 min away from the office. And they did not give me the service I needed and rescheduled the appointment for another week even though they were not busy at the moment. read more

I was referred to Dr. Hannah by a friend two years ago after a bad experience with another eye doctor's staff that was not helpful teaching me to wear contacts. I went to Dr. Hanna's office and was very happy. The doctor and staff were over the top! Highly recommend if you are looking for an eye doctor. They took their time with me and helped me learn how to use contacts where the other doctor's office did not. I left there seeing perfect and with the knowledge of how to wear contacts. read more

I have been going here for years. They provide an excellent level of care, and Dr. Hanna is always knowledgeable and thorough. The office environment is comfortable and stylish. read more

The place was awesome, very friendly staff, super clean. The only issue in my visit was they don't have variety on the frames so I walk out with something not 100% satisfied, I had no other options. But overall the place is magnificent I recommend this place. read more

Dr. Hanna is simply the best. I've been seeing him for years and I've never had anything less than stellar care at his office. His staff is extremely professional and helpful and I've never met another doctor like him- he really seems to enjoy his work and his friendliness and warmness actually makes me look forward to visits. read more

This is a very friendly and caring staff! I have referred my parents there as well as many others.

Dr. Hanna is the only eye doctor my family and I will ever go to! He has ALWAYS solved any eye issue that we've come in with. He's personable and explains things in a manner that you can understand. His office staff is friendly and helpful. WE LOVE HANNA EYE CARE! read more

Dr. Hanna is nice and professional. I do not like most of the staff ladies there on the phone and in person though. Terrible attitudes, always in a hurry and not valuing the important questions that I've asked. I look down on those who are a problem there and they shouldn't be working at those kind of jobs. read more

Saturday I received a bill for $65 from Hanna Eye Care. This morning, Monday I went to Hanna eye care to ask about this bill. After waiting about 10 minutes,they told me it was a problem with my insurance provider. I explained that can't be. Because I don't have insurance for eye glasses. I paid in full with a credit card out of my pocket. Then they said, "well you can disregard the bill". I wonder how many other people got a bill 11 months after the service provided and just pay the bill rather than question the bill. Something here stinks. read more

Loved the doctor experience. Glasses are horrid. They were supposed to be sized, however the glasses have reverted back to 'too large' in a matter of days. This is horrid business practice. read more

Terrible experience. I wish they had an option for zero stars. The staff asked me to write an email to the doctor. I found that offensive seeing that I had given 2 hours of my time already to this appointment for my son that was not going to be seen. 4 months ago Dr. Hanna told me that he wanted to try a new prescription with my son and give him bifocals. I wasn't comfortable with it but he assured me that this was the best option and he has been doing this for 25 years. He told me that there would be a follow up in 3-4 months to let his eyes adjust. If there were any issues there would be no charge and he could go back to his regular lessens. So here I am 4 months later and two hours of my day for them to tell me that the office visit was going to be $70 and that they only had a 90 day policy to correct the lenses if they were incorrect. Well he was seen in May and it is now September. Why would you schedule someone further out of their 90 days if they knew it wouldn't be covered and the patient has the potential of needed new lenses? That would leave the patient to buy them out of pocket and making the patient have to pay for an office visit out of pocket as well. Sounds like a scam to me. At the end of the day it is a child that is paying the consequences for a doctor not keeping his word and he could care less about the money he is asking his patients to spend because it isn't his. read more

Dr. Hanna is a great optometrist! His entire staff is wonderful, courteous and professional! Our entire family visits with Dr. Hanna and his team for all of our eye care and exams! read more

Dr Hanna is fantastic, professional, and thorough. A friend recommended him to me and I can't imagine going anywhere else. I would have given 5 stars but their contact lens prices are a little high-tough on par with the manufacturer recommended price. You can find better prices online. read more

Called a week in advance with all my insurance info too verify that they are in network and except it. Yes they said. So I made an appointment. I get there start filling out all the paperwork and then, I am sorry sir, but it looks like your not covered. Are you sure you have vision care? Maybe you can call your provider and check. My question is when I called in a week ago and gave you all my info, Did your staff even look it up? Why did this not came up sooner? l lost a half day of work wasting my vary valuable time with you. I bill $365 an hour. If your staff cant lookup simple eye coverage an not waste consumers time how do you stay in business? I was 100% dissatisfied. I called my provider and they aren't even in network. What a scam. Good old bait and switch I guess. Get you in and figure you will just pay. I just don't understand the laziness of staff that just tells you oh yea we take your insurance and they never even checked. HANNA EYE CARE IS A COMPLEAT WAST OF TIME. They were courteous just not smart. read more

Dr. Hanna is one of the best. I have been seeing him since he first began Hanna Eyecare. I would not go any where else.