What happened to this place? It used to provide very friendly and courteous service, always…read morewelcoming and they used seem genuinely happy to see you, all for a reasonable price. I dropped by to take my mantle clock in for a cleaning, they have jacked up their prices and quoted me almost $300 for a routine cleaning. I've been a customer of theirs for years, taken several clocks in for work, had jewelry repaired, etc. I always thought very highly of them and recommended them to all of my friends and family. The gentleman that waited on me, made me feel unwelcome, never smiled or greeted me, I felt as though I was inconveniencing him somehow. Just wow, what a change since the last time I was in there. I guess I have to find a new favorite jeweler and clock repair shop. I left shaking my head.

I came here to replace the battery for my watches. As it is Swiss watch, i decided to come over…read morehere to do it rather than in the mall. The gentleman received me say i can wait or leave it here, i choose to wait, he say it will took 20 mins. I have two watches. But they finished the work in like 5 mins, very fast, just like what i will expect in Shanghai! 19.9 for one battery, for Swiss watch, it's good price! Shanghai will charge the battery cost base on how expensive your watches is, that's crazy actually. I like it here, nobody pays any attention to the brand. That's great!

Second bad experience. First time had a gold clasp replaced on a bracelet. Few days later…read more(thankfully) found the bracelet on my floor. Clasp obviously not secure. Had to take it back. This time, brought an omega watch in for battery replacement. Came home and realized watch wasn't working. Brought it back the next day. Girl who fixed it said battery was fine, could send the watch in for repair with 3 weeks turn around. Opted not to but at least refunded my battery repair. Drove 1/2 mile up the road to Swinford. They put a battery in (a piece was missing to hold the battery in place). Paid 1/2 the price and watch is working great.

Probably the fairest gold prices in. The state of Kentucky no cap. They were very professional and…read morehad no problems looking over some of my pieces I was unsure of. The biggest thing was the fact I took the same jewelry to 4 other places and got offers from 700-1300 and there offer was well over that. They didn't just do me a favor they gained a customer for life. I appreciate them and all that they do.

absolutely loved working with Brooke - very knowledgeable and helped us with diamond GIA…read morecertification and microscope details!!! enjoyed the yellow fancy diamond selection - made shopping such a joy!

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

I've been shopping with castle jewelry for over 10 years. Spent thousands of dollars. I purchased a…read more14k bracelet that broke once and was fixed by castle and broke again so I wanted to trade up! The new management is terrible! I took in a 15 gram 14k bracelet and was offered $100. Then I advised them that I purchased it at castle and would like to trade up as that was there guarantee you could bring it back and get full price paid towards the purchase of double the amount. The General Manager refused to allow me to upgrade. The Gm is Not concerned about returning customer service only concerned squeezing you for as much money as possible. Please remove this General Manager.

I felt it was very trashy. I thought they would have more stuff. Plus, I did not like taking a…read moreyoung child in and seeing all the guns very tacky and disturbing.

100% recommend!!! Taylor and the team at Herzog were absolutely fantastic in helping me develop a…read moreperfect engagement ring. I was able to lay out my ideas with a fall theme, an orange primary stone, and my budget. Taylor was able to text me different concepts and was mindful of my timeline because I wanted to propose in a special small gathering within a few weeks. In the end we had a beautiful ring that I knew the woman I was going to propose to would love. By the way I'm engaged, she said yes. I'm grateful for the team at Herzog and will certainly be back for wedding bands. Side note my now fiancée had her nails done and they matched her ring the day I proposed. She had. No idea!

What can a girl say bad about a store full of shinty things? Lol a lot! The selection has a wow…read morefactor and surprisingly the prices are right where they should be. Friendly staff that isn't pushy. Love my new earrings!

My girlfriend and I had heard from friends to check this place out and we're glad we did! A wide…read morevariety of crystals, rocks, jewelry, incense, and other earthly items. Darla (the owner) is very sweet and happy to answer any questions you may have about her items. Also, the prices for everything is affordable and fairly priced! This is a unique shop to the area -- as we really don't have many options for metaphysical stores in the Florence area. Please support her business and consider visiting and making a purchase!

it has hours posted online and on the door that they are open at 1 pm. Drove here from Cincinnati…read moreonly to find them closed both times I tried to shop here. They need to update their informatio!

I'm always pleased and proud of the work they have done on my jewelry. Most importantly, I TRUST…read moreSchulz & Sons with my oldest and most precious pieces. I expect to be a customer for many years.

Shulz Jewelers…read more Many years ago when Schulz was located in Covington, Kentucky, they were the place to buy jewelry or get a clock or watch fixed. The old man had come from Germany where he was a jeweler and he was the best. Now they are located in Ft. Mitchell and the old man is long gone. I took a watch there to get a new battery and they said I had to leave it for a week before they could give me an estimate as to how much it would cost to repair. I was also told it never actually takes a week. They never called as promised. I was told it would cost round $250.00 to repair and I would have to wait another 5 to 7 weeks. In the past they charged me $125.00 for a new crystal. Another jeweler I found charges $50.00. I finally got it back after 10 days and took it to another jeweler. The new jeweler replaced the battery for $15.00 and said that an insulator was blocking the battery, which probably occurred when Shulz first looked at it. The new jeweler fixed it. Fifteen dollars and 15 minutes not $250.00 and seven weeks. Times have certainly changed.

Our experience in sales has always been excellent. So when we stopped in here the other day while…read morevisiting the mall we decided to get our rings cleaned and wanted to check them out and see if they would clean our rings and they did for free! Even better so the guy that waited on us was really cool and we had a sales count and we got our wedding rings from them and even though it wasn't that location since it was still Zales they cleaned them up and made him sparkly and nice so to go in a few moments and they were super cool and super nice

I was in the Florence KY location with my fiance because my prong had broke on my engagement ring…read more I was panicked because why wouldn't I want my ring but thie very rude blonde worker that I think was Manger come over while another worker was helping us that was very nice that why there 5 stars and asked are we sure we got my ring there ....... let excuse us but we are two hard working people that properly should asked her does she make enough to work there as she rolled her eyes when I said yes she made not only the worker helping us but the company lose out on my future husband buying his wedding ring today because she doesn't know how to smile and be less judgemental