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    Elder care planning

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    5 years ago

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    Care Quest

    Care Quest

    5.0
    (28 reviews)

    If 6 stars were an option, Megan and Care Quest would get it!…read moreThis small company does big work in helping people find care homes for people that they love. I know that we all want to be the ones to care for our aging family members, but it is ok to reach out when you need help - that's what we did. With great compassion and understanding, Megan listened to our needs, helped us weigh out our options, and found a place for our loved one within 24 hrs - AMAZING! With Megan, we felt as though we were talking with a friend that cared, rather than a customer service clerk looking to fill a quota. This company cares and that's what sets Care Quest apart from the others.

    I don't even remember who originally referred me to Care Quest - it was years ago right after my…read morefather was paralyzed from the chest down in a car accident (rear ended at a stop light), and our world had come crashing down on us. We were fortunate enough to not need to put him into a care facility immediately, but as my parents got older and my dad's care requirements increased, we always had Care Quest in our back pocket. When it came time to finally make the call that we couldn't handle things on our own anymore, we reached out to Care Quest, and Maegan immediately reached out to help understand what my dad's care needs were, what things were important to our family, and then quickly helped us understand what our options were. Through the course of taking tours of the facilities, making the decision where to go, and the final move in and transition period, the folks at Care Quest checked in to make sure we were well taken care of, and that we were happy with the options we were looking at. They were a tremendous help in navigating a very difficult and stressful period of transition, and we've been really happy with the place my dad is now. I'm deeply grateful to them for their work, for the care they took in understanding our needs (and wants!), and the speed, thoroughness, and gentleness of everyone involved. Recommended without hesitation.

    Preferred-Placement

    Preferred-Placement

    5.0
    (24 reviews)

    We had tried to convince my very independent 90 year old mother to…read moremove closer to us from Florida as she was aging. It took a broken hip and multiple other medical issues for her to finally give in . . She lived with us for a few months while recuperating before we all decided that she needed her independence back. Mona was very helpful in narrowing down assisted living choices that met her needs. The number of possibilities were overwhelming.Location, climate ,food quality and affordability were very important to my mom. I waited 6 months before submitting this review to see how the fit actually was. After a short adjustment period , my mother is currently thriving at Atria in Walnut Creek and has made some wonderful friends. Thank you Mona for listening to our needs and finding the perfect match.

    I am beyond thankful to have been connected with Mona this last month. Mona was able to help us…read morefind an amazing new home for my mom who was moving to the Bay Area from Arizona. Our timeline was incredibly short (~2 weeks), but Mona reassured us that it was possible and to leave the hard work with her. During our intake call, Mona took the time to really learn about my mom and her needs in order to find a long lasting fit. Within a week she had narrowed locations options for us and we were able to tour both locations the same day, which was massively helpful given busy work schedules. Mona also pre negotiated with the community managers before we even toured the communities, so when we decided to move forward with one, we already had a good idea of cost which was one of our main concerns with this type of move. My mom is very happy with her new home. We have Mona to thank for that!

    Eldercare Services

    Eldercare Services

    3.8
    (30 reviews)

    That's correct, "As good as it gets." Eldercare Services has…read morebeen providing home care for my 91 year old "cantankerous", otherwise known as hard-headed, mother for 9 months and what a great help they've been. Being responsible for mom's well-being, she's diagnosed with dementia, I'm her legal conservator, is a challenge. I'm anything but an expert in geriatric care. I've learned a lot from the Care Givers and Care Manager. They provide the "heavy lifting" for working with my mom and I'm able to relax and enjoy my time with her. The Care Givers are AWESOME. They are women who care, care and continue to care about mom. They are my eyes and ears so I learn what's going on with mom from them. They take mom to all of her appointments and activities. The do exercises, prescribed by her Dr, with her. They go for a 3/4 mi walk virtually everyday. They prepare wonderful, healthy meals for her lunch and dinner. They bath her and make sure she's looking her best. They do some light house work and water the annuals and vegetables I plant. My mom likes them a lot and speaks fondly of them to me. Here's an example of helping mom over come a health related problem. Mom had a problem with elevated creatinine levels most likely because didn't have enough water in her system. She complained that she didn't want to go to the bathroom. I think she was experiencing "accidents" by not going to bathroom quick enough. The Care Givers solved this problem. There is a glass of water in every room of mom's house. They remind mom to drink some water regularly AND they "make" her go to the bathroom every 2 hours. My mom does all of this on her own now and her creatinine levels have decreased a little bit! The Care Manager is a great coordinator of mom's care with me, the Care Givers and other resources such as Doctors and the programs she has gotten mom involved with. The programs get mom out of the house, alleviating her boredom and increasing her socialization. The Care Givers take her to those programs and take care of chores, like shopping, during the time mom is in the group. We work closely on improving mon's care and well-being. The Care Manager is a wealth of knowledge and has provided suggestions on numerous issues I faced managing mom's well-being. The Care Manager's training as an RN has helped with mom's medical needs when she was exhibiting symptoms of possible health related problems. We, the Care Givers, Care Manager and myself are a great team and as such are improving the quality of life for mom. Mom's well-being is BETTER than when she was living on her own!

    Although the initial intake went extremely well the service that followed was substandard. The…read moreperson working on my mother's Medicaid Application often asked for documents at the last minute that required time to be retrieved as they were not available online, she miscalculated the amount for the pre-funeral costs which resulted in a bank overdraft, and she could not recall if a document essential to the application was sent for the review. Eventually my mother's application was approved, but 4 months later we received a penalty notice which stopped the Medicaid payments for 6 1/2 months. When I first sent the notice to the worker she thought it was just a routine form letter until the nursing home confirmed that it was not. After paying all of the money to the company I no longer have confidence that they are Medicaid experts and have needed to spend more money to hire an Elder Care Certified Attorney to file the appeal. It seems that it would be much better to hire Certified Elder Care Law Firms in your state rather than a nationwide organization that has paraprofessionals handling such important matter.

    Happy Caregiver - personalcare - Updated June 2026

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