Great location and service!…read more Tiny round about for the drop off space gets a little tight but the valet guys are chill. Check in service was quick and easy. Got a nice upgrade to an ocean view (generally the even number rooms). Room was spacious and clean. Recently updated. Balcony overlooking the street, trees, and beach to the ocean. Word to the wise, Doheny campgrounds are also across the street so it can get Smokey in the evening with the bonfires. And it's a weird one way road to get in and then to get out you have to go around to get back to Doheny beach. Very walkable though and would be a great spot for the fourth. Pool hours are until 10. Roof lounge hours are a little short. Wed to Saturday but closing at 9 (earlier than the pool). Pool is salt water on the ground floor outside and was nice and empty in the evening.

What looked like a great hotel in a good location definitely fooled me. I stayed here for four…read morenights, expecting the standard, enjoyable experience that usually comes with the Hilton brand. On arrival day, I checked into a room with a broken AC. I set it to 71 degrees and left for dinner. When I came back, the room was 78 degrees and stuffy. I called the front desk, and they sent up a technician who claimed the air filter had never been changed but that it should be good to go now. Forty five minutes later, the room temperature climbed to 80 degrees. At this point, it was 8 PM, and I knew I was not going to get any sleep. I called the front desk again. It took four tries before anyone answered. A lady finally picked up, said she would send the tech back, and promptly hung up on me. I called back, and she responded with attitude, repeating that she was sending someone up. I explained that I did not appreciate being hung up on and requested a room change, especially since the technician had already told me this specific room had a history of AC and leaky faucet issues. She reluctantly agreed to move me. I am not sure if this is typical California hospitality, but it was very hard to deal with. The new room was nice and cozy. The mattress was surprisingly comfortable, and the pillows were great. However, the shower door never closed completely, leaving the bathroom floor soaking wet. I just dealt with it because trying to get anything resolved felt too daunting at that point. A few other notes: they only service rooms every other day unless requested, which felt odd. There was also a piece of trash, specifically a used Zyn pouch, left in the hallway outside my room for the entire duration of my trip. Aside from a lovely lady at the valet and one helpful person at the front desk, the rest of the staff looked miserable, making the overall vibe completely unpleasant. All in all, this was not a good experience for a Hilton property. I understand this is not the Waldorf or NoMad, but the Hilton brand carries a reputation for reliable service. A simple smile and basic customer care would have gone a long way here.

From the moment you step into the hotel you are greeted by a warm hospitality staff, who is ready…read moreto answer your questions, check you in and provide some helpful recommendations for getting around Laguna Beach. This hotel is a handful of steps from the most perfect beachfront where a day of play in the sand with little ones is as picturesque as any Pacific Ocean view can get. Don't forget to make a reservation or go up early to one of the hotel's restaurants where a delightful menu will satisfy your culinary cravings. Last but not least, nothing beats a beautiful view of blue ocean waves as you turn down for the night. The rooms are modern and designed with just the right touch of coastal chic.

I am extremely disappointed with my experience at this hotel. During my stay, my vehicle was…read moredamaged while parked in the hotel's parking lot. When I reported the incident, I expected at least a professional investigation and clear communication. Unfortunately, neither was provided. The most frustrating part was the lack of communication from hotel management. I had to follow up seven separate times before receiving any meaningful response regarding my claim. Even then, the information I received was inconsistent and contradictory. One hotel associate told me that security cameras were being reviewed, while another later informed me that there are no cameras in the parking lot at all. This lack of coordination and transparency made an already stressful situation even worse. When the hotel finally responded, they pointed to a limited liability disclaimer allegedly printed on the parking placard. However, the placard I was given was already torn when I received it, and I was never asked to read, acknowledge, or sign anything related to parking liability. Using a damaged placard as evidence that guests were properly informed feels misleading and raises serious concerns about how these policies are communicated. While I understand that hotels may have policies limiting liability, I expected better security measures, more professional communication, and a genuine effort to assist a guest whose property was damaged on-site. Instead, I encountered delays, conflicting information, and a complete lack of accountability. Based on this experience, I would strongly encourage future guests to exercise caution when parking here and to carefully document the condition of their vehicle and any parking materials they receive. The hotel's handling of this situation has left me with little confidence in its commitment to guest service and customer care.

Our family has visited The Ritz-Carlton, Laguna Niguel many times over the years, and we always…read moreenjoy stopping by The Library for a bottle of wine. Tonight, however, the service truly stood out. Our server, Jacob, deserves special recognition for going above and beyond. The property was absolutely packed, including a large wedding, yet somehow Jacob never allowed the level of service to suffer. I usually order club soda with my wine, and I don't think my glass was empty for even a moment all evening. Glass after glass, Jacob was there without ever needing to be asked. My wife, my son, and I had stopped by to enjoy some wine before our dinner at Mastro's, and Jacob made what could have been a simple stop into an exceptionally enjoyable experience. Outstanding hospitality is about anticipating a guest's needs, especially when a property is extremely busy, and Jacob demonstrated exactly that tonight. Thank you, Jacob, for making us feel so welcome and for providing such exceptional service. I sincerely hope Mr. Dugan and Ms. Stewart recognize you for the hard work and professionalism you demonstrated tonight. You are an excellent representative of The Ritz-Carlton standard of service. Five stars, and very well deserved!

We always look forward to our staycations at The Ritz-Carlton, which is why I was a little…read moredisappointed with our experience this year. As a Platinum member and returning guest, I was surprised to be charged an additional $200 for a fireplace room, especially since during our previous stays we have never been charged extra for this type of room. I even asked if the charge could be rechecked, hoping our Platinum status and history with the hotel might be taken into consideration, but unfortunately we were still charged. That being said, we truly love The Ritz-Carlton and this beautiful property. The service is always outstanding, and the staff consistently goes above and beyond to make us feel welcomed and cared for. It's one of the main reasons we continue choosing the Ritz for our special family staycations. I just wish this particular situation had been handled a little differently, especially as a loyal Platinum member. We absolutely plan to return, and I hope our next stay feels more like the wonderful experiences we've come to know and love here.

We stayed at Surf & Sand Resort to celebrate our 10-year anniversary, and it was an unforgettable…read moreexperience. We were able to book our stay using points, which made the trip even more special. The hotel is absolutely beautiful, exceptionally clean, and incredibly relaxing. The oceanfront setting and peaceful atmosphere made it the perfect place to celebrate such a special milestone. A huge thank you to Ebony, the manager, for going above and beyond to help us switch to a quieter room. We truly appreciated the accommodation, and it made a big difference in our stay. Thanks to her kindness and exceptional customer service, our anniversary was even more enjoyable. The entire staff was friendly, welcoming, and attentive throughout our visit. Thank you to everyone at Surf & Sand Resort for making our 10-year anniversary so memorable. We can't wait to come back!

Amazing resort, we had a great time there the splashes restaurant, the view, the food, the beer…read moreand wine selection real good. The food is amazing. They have a new menu. We love it! We were able to watch some dolphins showing off while we were having dinner. It was great. Right place at the right time!

My friends chose Larsen at the Hotel Laguna for its panoramic views and Californian food. Making a…read morereservation in advance will help guarantee one of the window seats, so plan ahead. The easy onsite valet parking (validation at the restaurant makes it reasonably priced for beachfront hotel parking). We all enjoyed the shared calamari appetizer for $24 One meat eater chose the caesar salad ($18) with added steak ($16) which was enjoyed even though it was cooked at medium instead of rare doneness. I chose the $28 octopus which tasted much better than the presentation looked. The $26 shaved steak sandwich which was the least enjoyed of all our entrées because it was more bread than meat and not very well seasoned. We all enjoyed our wine and cocktails, but most of all we enjoyed the view!

The service is terrible and the rooms looked dated despite it being newer. They also used to block…read morea beach off when all beaches here are public. I'd go somewhere else more welcoming & up to date!

Another trip to Capri Laguna in the books! Thank you Morgan, Bachir and Nick, you were all perfect…read morehosts! Loved the sunset, wine and view!! I'll be back.

I stayed here while my sister was visiting me in LA and we had one of the best times ever! The…read morehotel was incredibly clean, calming, had character and charm and made us feel like we were in Europe! The staff on top of that was incredibly accommodating and helpful to make sure our time there was flawless. Thank you Nick & Morgan for the great recommendations for coffee and dinner! I can't WAIT to come back here! It was truly a needed getaway from the craziness of the city!

Beautiful restaurant great experience love food and drinks! We watched sunset from the patio.read more

I definitely love this is place. Thanks Monica! Recommend…read morethis place to friends and family

Couldn't have asked for a more beautiful evening here for dinner. Everything was so delicious and…read morethe setting is gorgeous. We were so lucky to be outside where a wedding was taking place and we got to enjoy their live band over dinner. We tried so many different dishes that were recommended by the chef. They were all perfect for sharing so we got to taste so many different things. Such a fantastic menu. There is hardly anything on there that you wouldn't want to try.

This was the worst dining experience ever at an alleged luxury hotel. First of all the service was…read moreslow it took 45 minutes just to get the appetizers. When we got our salad, the bib salad was filled with dirt so we left. All the servers look miserable. The food was horrible and something was going on in that kitchen. They've completely ruined our dining experience and we will never come here again. Warning you may experience the same thing. Don't waste your evening here.