Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Deeply disappointed during my last visit. I always try to give my business to Ace instead of the…read morebig stores, as I like supporting my local small businesses. I have always received good customer service, knowledgeable help. Sadly, today was not just lack of customer service, but when I attempted to ask an employee one simple question, I was ignored and the other employee said "he was busy with corporate!" There was another employee I attempted to ask for help, but he completely ignored me. There was another customer who also was trying to get help, but apparently he too was ignored because he raised his hands in the air and said, "I guess nobody can help!" I ended up picking up my items, and took back what I brought in to repair, and will need to get them done elsewhere, sadly. I realize, you can't get helped right away all of the time, and that is not my complain, but rather those who couldn't at least say "I'm sorry, we Will be with you in a moment " or just acknowledge my existence and not tell me "corporate" is more important!

lots of tools and equipment for the house and garden and everything tbh and they have good pies and…read moresnacks

Customer service is horrible I tried to return two new products unfortunately I had lost the…read morereceipt but did have the credit card I'd used and they refuse to credit my account I believe this is bunch of BS and owner being greedy I recommend going to home Depot or Lowe's their customer service is great they just ask for your ID give you start credit or return to your credit card easy peasy I'm a landlord of four properties and purchase a lot at hardware stores and I could assure you I will NOT be shopping at this Ace store any longer

Service and hardware knowledge is great at ACE in Diamond Bar…read more On July 3 and after 40 years, we replaced our old natural gas grill with a new one. Wanted to be ready for a big July4 barbecue party. We assembled the new grill and found that the NG nozzle from our house didn't fit the NG receiving hose from the new grill. Thanks to the excellent technician at ACE we found an adapter for the new grill to safely draw gas from the NG hose at our home.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Established in 1954, Huntington Hardware in Pomona, California are experts at servicing vintage…read morehardware. They also do custom work, & they carry more than 50,000 SKUs in stock from a variety of brands including high end architectural door hardware. After contacting the manufacturer for a rare entry door handle-set I'd been searching for, they referred me to Huntington Hardware as a last ditch effort. To my surprise, not only was Huntington Hardware the only place that had this unique piece in stock, but they informed me that it was the very last new/unopened unit available in the U.S.! Purchasing over the telephone was easy & seamless, & the item was shipped to me in a reasonable time-frame. If you're seeking a rare, high end, or custom piece of door hardware, or if you need to keep a historic vintage lock beautiful & in good working condition, give Huntington Hardware a call. They just may have the perfect solution for that extra special touch to your entry!

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

I had a great experience at King Bolt Co. I came in with a problem I wasn't sure how to fix, and…read morethe tall guy working there went above and beyond to help me out. He took the time to listen to what I needed, helped me find the exact hardware and fasteners for the job, and made sure everything would work before I left. His knowledge, patience, and customer service saved me a lot of time and frustration. It's hard to find employees who genuinely care about helping customers solve problems, but he definitely did. Thanks to his help, I was able to get everything fixed quickly and correctly. I highly recommend King Bolt Co. for anyone looking for quality hardware and excellent customer service. I'll definitely be coming back for future projects.

Michael F. I've been coming to this place for years, but as…read morethe old song says," Everything Must Change." Today I drove here from Rancho Cucamonga in search of torque screws for a shed of mine. When my number came up, the tall guy with pimples and a goatee came over to me and just looked at me...no "hello" or "can I help you." I showed him the bolt I needed and even brought him a torque or star bit I preferred the bolts have the fitting for; I asked for six such bolt replacements. All while I was explaining what I needed, he was holding a conversation with someone else behind the counter. He returned from the back with one bolt a different length, a phillips head instead of a torque head, and no attention was given to my request that it be a flathead bolt. Generally, he treated me like crap. Maybe I am the wrong color or ethnicity for this place. He clearly showed me that he didn't give a damn about me as customer. I have several friends who frequent this place. I will be relating this experience to them; King Bolt might want to consider that those working at their counter represent them and the great quality of service they've been respected for over the years. One jerk really can negatively impact their hard-earned positive reputation.

What a scam!!! I…read morewent in to get an electric chainsaw price in big bold print was 38 dollars so I went to pay they charged 74 Dollars so I asked the cashier why She said there are 2 prices one for members and regular prices which is in very small print so a couple of questions why post 2 prices instead of just giving a discount card to make It more clear its clear now it's a bait and switch what a scam also the cashier was extremely rude trying to point out my mistake for not observing there small deceptive practices so it's time to take legal action in the form of a class action lawsuit not for money but to take a stand against false and misleading marketing and pricing and hopefully they will train employees of the company to be better at dealing with customers rather than being so combative so stay away from harbor freight or join the action

It definitely is a smaller location than the one in La Puente, but no real issues from me here…read more I generally don't go to Harbor Freight to get tools for use outside of what they'd be needed for for cosplay making purposes, so what I did see here was in stock for what I would deem useful for myself. The cashier was helpful and friendly and let us know that with our membership and purchase we could get a tape measure that was 4x the price of the tape measure we bought. Harbor Freight is insane guys, but I digress. Decent location.

I'm a contractor and I bought a hot cold stem for a shower renovation…read more Spoke with the guy who was helpful in trying to identify an aged unmarked stem I asked him clearly if it doesn't fit can I return it, he assured me I could as long as it wasn't used. I opened the plastic and it didn't work out nothing on the stem indicated wear or use I put it back in the plastic it came it and ended up having to replace the entire thing shower. Went to return it and the gentleman said no without making eye contact and pointed at the sign that said no returns or refunds. Over 12$ they lost any work I would bring to this local plumbing spot. I will be driving to red supply in Pasadena where they were more professional and had a better knowledge.

Been a full-time plumber for 10 years and have been to plenty of supply houses, but this one is by…read morefar one of the worst experiences I've had. The guy helping us, Julian, must've woken up in a bad mood because the customer service was terrible. You could feel the attitude right away. I kept it professional on my end, but he definitely made the whole place look bad. On top of that, they charged $2.95 per shoe cover--per shoe, not even per pair. Me and my partner needed them so we bought them, but that pricing is crazy. Overall, this place is just not it. Don't recommend any plumbers stopping by here. It was Black Friday, and when we commented on why the place was dead... yeah, we meant it.