I previously wrote the Tale of the 10 minute lawnmower. That situation has been resolved and here…read moreare my other notes: - This location is super convenient, and the staff (with RARE exception) has always been SUPER friendly and helpful - including the mower mechanic who called me. Even when they didn't stock what I was looking for. Lots of good things to say...

Yes, I trim my own yard. So when my youthful Stihl Trimmer no longer cooperated, the team at…read moreKaimuki Ace came to my rescue! While they carry a number of Stihl Trimmers for sale, Tyler told me that all I needed was the replacement head. Sadly I came at a time that it wasn't on the shelf so he offered to special order the part for me. When it arrived, Tyler gave me a courtesy call to come in and pick it up. When I arrived, Roy was the helpful associate. I paid for the part, which was very reasonable!! Then I asked for help to remove the broken head and install the new one. Just like that, all done and I'm back to trimming my own yard :) Thanks guys, I really appreciate your stellar customer service!

Strong stuff... When…read moreyou get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you!

Appreciated excellent advice today from Hardware Hawaii…read more Big shoutout to Brian in Plumbing department at HH in Kailua for his A+++ knowledge and honest advice. It's outstanding service that makes shopping at HH worthwhile.

I have been looking for 3in washers forever and My husband finally found them here! They were fast…read moreand efficient and we couldn't ask for better service. We went up to a service window, told the worker what we wanted, and he went to get it. It's been so stressful trying to find these washer everywhere else but this was nice and easy. Thank you!

My rating would be -5 stars, my over the phone experience was horrible! Called business to find out…read moreif they had a item that I needed person by the name or Ariel answered, I tried to provide him with the SKU number they had listed on their website so it would link it to the correct item, He said I need the description I cant pull it up by that SKU number, I asked wouldn't a SKU number be more efficient? he started to get upset, So I asked for a Manager on duty. Manager Maryann picked up the phone I tried to ask her the same question about the item I was looking for she had the same rude attitude not willing to address my concern nor providing me with any customer service. I asked Maryann to speak to the GM, She told me to call back at 7:30 and then hung up the phone not providing me with information on what I called the store for. Called the following morning to speak to the GM and Maryann had picked up and said he is not in and don't know when he will be in, so I had asked her, why did you tell me to call at 7:30am to speak to the GM she replied " are you calling to make trouble? your a trouble maker! stop making trouble you GIRL!" and hung up. This is not how any customer should be treated at all, I hope that Mike Cunningham the president and CEO of this store takes this kind of treatment from his staff towards possible customer's serious.

Still a friendly place, super helpful, get to know you staff...After many YEARS in remodel and many…read morefaux pas, Shane in the paint Dept has been great, the other staff always laughing and friendly too. If they are out of an item they really try to accommodate you; if something is too heavy--they HELP. Not so in town!!! Kaneohe is da bes's! aloha

I will not shop there again. I went to find a light bulb. There seemed to be just 1 person on the…read morefloor. I patiently waited for him so assist with finding this particular light bulb. I tried looking for it my self & couldn't find it. All he did was was point me to the isle. When I told him I needed help in finding it cuz I've looked... He said he was busy helping someone else. It was an elder Japanese man that was on the sales floor. 1. He was rude...2. He doesn't know how to work with more than 1 customer at a time. 3. He also made me feel that my business ( my money) was not worth anything. Well, I try to help local businesses vs big box retailers. This local store definitely doesn't want local business by the way they treat local people. I left very upset & will be going to hardware Hawaii for all of my future purchases.

Generally not my first choice when I think of construction stuff, but when I need specific small…read morethings, they have a good selection. Batteries for you key fobs or any remotes, they have some of the best options. They also have a few aisles with all types of special screws or smart parts for furniture, appliances or caps etc. The parking lot is big, I've never seen it full. Check the hours before stopping by, they have less hours than the big box stores. Overall, I'd recommend them for hard to find house or construction related items.

I went in to find a particular light bulb. They seemed busy with several cashiers & a line going…read more There was only 1 old Japanese man on the sales floor. He was helping a customer do I waited patiently. This lady he was helping seems to take a lot of time or had lots of questions. These sales people needs to be taught how to handle multiple customers. He could have easily given the lady some options and showed her where it was and to read the descriptions on the package and help the next person and come back to her original lady, but no instead he was rude and basically said he's not going to help me because he was still helping that one customer. You need to have more people on the sales floor anyways I went down the street to your competitor found what I wanted. I think I'll be taking my business there.

This is an Ace Hardware Place! Even though Yelp doesn't say…read moreit's so! Stopped in for a propane refill. Fast, Friendly, Great Service, Wide variety of handyman items for home repairs, great bargains. Looking forward to doing more shopping here. They honor Ace Rewards Card here too! Five Fabulous Stars!

Went to make a spare key and this guy wouldnt/couldnt make one ?? He said they didnt do chipped…read morekeys but its advertise all over the store and then i gave him a key to an older car and he made the spare and it didnt work either he said theyve been having trouble making older car keys from 2000's and down but he also couldnt make a key for a 2007 either so???? i think he just didnt try/care at all total waste of time was a younger guy clean shaven probably 20-26 straight up horrible at his job dude

After filling up at Costco Iwilei decided to stop at Home Depot . Normally I go to the local store…read morejust to support local . Although for convenience sometimes you have no choice . I was actually looking for this portable fan . It's actually rechargeable battery type and the brand is with RYOBI and Dewalt . Due to the power outages there all sold out .. Need to check later when the next shipment comes in . Service was friendly and helpful. They also sell Halloween merchandise.

Great selection of much needed items for home improvement and that never ending Honey Due List!…read moreFriendly informative Employees a great value with seasonable sales. Value in shopping around to find those must have items. Military Discount seals the deal for me!

We prefer to shop and support this local business. This location is clean, well stocked, and every…read moreemployee that we have encountered, provided great customer service. There's lots of free parking and carts are available to easily gather all the items you need. Aisles are wide enough to browse with your cart too. Majority of our gardening needs have been met here. We are so pleased that they sell locally made potting soil, compost, and even native plants. From time to time, we had small projects around the house and City Mill carried what we needed. They have a variety of home improvement products that are similar to a national chain, so why not support the local shop :)

This may sound rude but very slow workers and employees all look retired. Could not get answers on…read morefertilizer and took forever to get help. Felt like I was in a time warp where everything moves in slow-mo! So close to my house but not sure if worth supporting this place.

Growing up I pretty much recall people shopping at City Mill when it came to pick up items for home…read moreimprovement and gardening. But step in powerhouses of Home Depot that opened in Iwilei in 1999 and then Lowe's Home Improvement (LHI), that took over Eagle Hardware and Garden in Waikele and then opened this location in Iwilei in 2011. LHI originated in North Carolina in 1921 and has expanded to over 1700 locations nationwide. They also tested their home improvement business in neighboring Canada and Mexico but currently only focuses in the United States. I've been to LHI a handful of times and although I'm not a professional, I've noticed the pricing here is more economical than their rivals but lacks in the customer service. It can be very challenging at times so reach out to a sales associate for assistance. I do like there's also ample parking and multiple entries to LHI as Nimitz Highway can be congested during peak hours so it's better to enter here from the back entrance. I recently came here to shop for refrigerators as they also carry a large selection. Luckily my BIL accompanied me and he's quite knowledgeable with the different features and various companies. There were some questions we had and unfortunately it wasn't easy to flag down an associate. We did come across several not to far away but they were either huddled up socializing or not available as this guy was busy with his cellphone. Although LHI had a model that I was interested in as well as less expensive for an identical model, i ended up selecting a refrigerator with their main competitor. It doesn't hurt to do due diligence. LHI is a great option for those who are knowledgeable in this field and don't need much service. But for your everyday average Joe, customer service could be better here to address questions and concerns to home improvement.

I visited Lowe's today to exchange a broken Kobalt 3/8" ratchet because they tout this lifetime…read morewarranty... Go to customer service, you have to go select it and bring it back for exchange. Of course, there is none in stock. Have it in stock? Nope... Can you order it for me? Nope.. if it's not in stock there is nothing we can do.... WHAT? What about the warranty? Sorry, nothing we can do... So much for the Lifetime Warranty! In my years of visiting this Lowe's, this was the worst experience I have had! Rude, short, and not helpful!! What a disappointment! Normally, they are pretty good, today should be zero stars JUST FOR POOR CUSTOMER SERVICE!

Went to this location to pick up a chair/bed dozer since the town location sold me one and was out…read moreof stock there. Friendly salespeople helped load into my suv and we were on our way! Very easy. You can backup on the side near their gate and they forklift your item to you.

workers are funny and nice to be around. THey are hardworking especially brian in the lumber/screen…read morearea. Would take 15 days to finish but he was able to get it done the next day. Highly recommended and it is very convenient and local so I feel good about the quality and service I get there. The screens were great when I got them and they will last a long time. Very happy with the purchases and I can see a huge difference between here and lowes/home depot.