Hardy Family Ford I came to Hardy Family Ford with a pre-approved loan, ready to purchase a vehicle. Unfortunately, the experience was nothing short of unacceptable. The Finance Manager openly told my wife and me that he was "out to make money" and refused to honor our pre-approved financing unless we agreed to give him extra on top of the loan. When we pointed out how rude and unprofessional this was, he escalated the situation by refusing to sell us a car altogether and asked us to leave the property. This behavior is predatory and disrespectful. A dealership should value customers and honor legitimate financing, not attempt to strong-arm buyers into unnecessary upsells. Instead of helping us, Hardy Family Ford made it clear that profit mattered more than integrity or customer service. If you're considering buying here, be aware: they may not respect your financing and could treat you poorly if you don't agree to their upsell tactics. I would strongly recommend looking elsewhere for a dealership that values honesty and professionalism. read more

Doesn't sound like this place has gotten any better. buying a lease trade in and I was trading my car they took my car to do inspection on it. while still there I decided to trade. So when clearing my stuff out I noticed that the cd I listened to while driving there was gone. I mentioned to salesperson and they just adamantly insisted there wasn't one there. I got the lease trade in and before leaving I asked where is the owners manual, Salesperson said this model doesn't have them in them anymore. Months later looking through this glove box found the owners manual on a top shelf in the glove box that is hard to see. So, 2 lies so far. Maybe 6 months later I took the vehicle to Hardy ford for the oil change and tire rotation special. Everything seems fine, driving home I get a flat tire. I look at tire that's flat and notice that it s a wheel that has a scrap from hitting a curb and I always k ow where it's positioned on the car and notice it's in the same place as it was before tire Rotation. No hands prints on any of the wheels that would be there if handled. I went to change tire and noticed the lug wrench did not fit some of the lugs. I was close to home and they were run flats, so drove it home. Got a socket that fit and they would just spin like they were stripped. Called Hardy ford, they insisted they had rotated the tires, THEY DID NOT. They also said bring it back and we'll change all your lugs for $100. Told them they are smoking crack. Took it to Discount Tire in Hiram. Took them an hour and a half to get the lugs off, balanced and rotated my tires for free and charged me $50 for the lugs AND informed me there is a class action law suit against Ford for using 2 piece lug nuts that over time of being impacted separate and swell. Ford new this and instead of telling me there is an issue and take care of it , they chose to LIE saying they rotated my tires, charged me and sent me on my way. What if I would of been driving on a trip out of state. I WILL NEVER GO BACK THERE. And I had purchased 3 vehicles there in the past. read more

My car guy Creed always gets me in the right vehicle!! I traded my Kia Sorento in for a full equipped 2024 Ford Edge and I'm seriously in love! I've never had a new car before and I chose the right dealership hands down!! I was upside down with the negative equity in the Kia and Creed reassured me that he'd get me in something nice and dependable and that he did! I didn't have to put much money down plus they have great discounts right now, the overall experience was AMAZING!! If you're looking a great new or used car with a killer discount definitely check this place out and make sure you ask for Creed! He's the perfect guy for the job! Thank you Creed you're definitely my go to guy! read more

Hardy Family Ford - My new baby - Auto Repair Near Me - Dallas, Georgia

Tried to get appointment for a service issue, service person said scheduler will call me to schedule. Didn't happen, I called them back Laura stated she was too busy. I said I needed service she stated I could bring it but it might take the 10-14 days for them to look at it. No scheduled appointment, I called another dealer a distance of 1/2 hour further I got appointment two days later. I just moved to area so looking for to another service dealer read more

My brand new custom ordered 2023 Ford Explorer ST from Hardy Ford in Dallas, GA was an exceptional experience. The ST Experience at the Biltmore House was an unexpected bonus from Ford Enjoy having a place like Hardy for all my vehicle needs! read more

Hardy Family Ford - My brand new custom ordered 2023 Ford Explorer ST from Hardy Ford in Dallas, GA was an exceptional experience. - Auto Repair Near Me - Dallas, Georgia

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Run from this place. The service writers work off commission and will upsale you on crap you do not need. My mother took her truck there for transmission problems and they recommended a $800.00 tune-up to wich she agreed. They misled her into thinking that was the problem knowing she knows nothing about vehicles. Once they were done with that they recommended she replace the transmission. Run from this place. read more

Morgan from Hardy Family Ford mobile service was impeccable in his work. He was prompt, communicated, and solved our vehicle's issue with ease! I highly recommend this company and so glad for such excellence in a mobile service and customer service, even from the support desk. read more

My appointment started with them not having my appointment I made prior week the day before I needed to drive to Athens. I needed an oil change. Shortly after my oil change, the tech came into the waiting room, and mentioned a cracked intake hose. I was glad they caught it, because I was smelling what I thought was other vehicles exhaust. Almost $600 later I drove home. Yesterday morning I started driving and for the first time in this trucks life my engine light came on. I'm now quite reluctant to bring my truck back to a dealership that can't even write down my damn appointment. Think I may take the extra time to go to Tidwell, despite Hardy being right down my street. Update, took my truck back to Hardy, about two hours later they get a bunch of checks and test drove them. Evidently the hose that was cracked. The truck system was suggesting for the leak, and putting the new hose in and needed some time to readjust for the extra pressure with the new hose. Running great no more engine light on. Hardy fixed my issue. 2nd update. I retract my last update. Engine light on. I've spent almost 5 hours at Hardy ford and am on my way back, 3rd time in 4 days. read more

Super great people and took great care of us with our car issues that we had. Super open about what exactly needed to get done and extremely fast when it came to getting that work done not very often. You find this within dealerships anymore but these are some of the best people. read more

Hardy Ford service department is unorganized, unprofessional, and not trustworthy. This issue is too long to go into, but I was told 3 different things about getting a radio repair. When I went to the shop at the time they told me to be there, I was told there were no appointments. Tried to explain the situation and provided the name of the person i spoke to. The response was well tough! Went home. They actually called me back stating they'd fit me in. So when back again at the time I was told, went to the counter and once again told that there were no available times, and the person who actually called, who was sitting in the office said nothing. No apology, no, we'll make an appointment, just the statement, drop the car off early, and we'll try to get to it. Last visit here... read more

Buying the car was a great experience - however now my 1 yr old car needed service. Had to make an appt, dropped off on Sunday, had to rent a car($300). Now day 4 and they haven't even touch it! So now if not finished by Friday I will have to pay more for additional rental time. Totally unacceptable! If you make appts then it shouldn't stretch into ridiculousness before you even figure out what is wrong with the car. read more

I bought my first truck from a car lot from this place and it was a used vehicle, but practically brand new. My transmission went out in two weeks took them over a month to fix it. They are always rude to me when I call and will lie to you about a warranty just so you can buy it. I have also taken my truck there to have it serviced and tires rotated and balanced and called to have it serviced again and come to find out they don't actually balance, aftermarket, rims and tires, so they lied about that never once told me till now. I do not recommend anyone going to this dealership to buy a vehicle. They are dishonest, they're over priced and they're rude to their customers. read more

Straight forward pricing, friendly staff, and an excellent selection of vehicles! On Monday, I found my new car on their website and sent them an email. I was contacted immediately by Kim and from there everything was done smoothly. I was able to send photos of my vehicle to Daniel for a trade-in estimate. They gave me a great price on my trade in so I made the 3-hour drive to get my beautiful new (used) Bronco. I appreciated how quickly Kim and Daniel got things done for me. They treated me fairly and gave me a great price. If you are looking for an honest dealership with friendly, professional staff, this is your place! read more

Hardy Family Ford - LOVE my Bronco!!!!! - Auto Repair Near Me - Dallas, Georgia

This place needs to do better! The piece covering my antenna on my Escape is partially off, exposing some of the wires, due to me backing into my garage door not knowing the garage door had not let all the way up. I called to ask about fixing the piece or replacing it. I was told that my car would need to be dropped off for a diagnostic and that the diagnosis would take 2-3 days. That is how far they are behind. Who do they think can drop a car off to sit for 2-3 days if they only own 1 vehicle? Sorry but I don't have the luxury of owing more than 1 vehicle like other folks. Now I will have to call around to other Fords to see who can take a look at my car same day, although Hardy is literally only like 10 minutes from me. Have some regard about inconveniencing your loyal Ford customers!!!!!! read more

An absolutely TERRIBLE EXPERIENCE!!! We had to fight to get them to honor an advertised price only to find out after we paid that the truck was LITERALLY DEFECTIVE! Do yourself a favor and buy elsewhere! read more

We were very happy with our experience buying our 2022 Ford Bronco from Hardy. We had to pre order and wait about 8 months for the vehicle to be made but Alison stayed in contact with us the whole time, updating us and answering any questions we had along the way! Then the day that it arrived and was ready for us to purchase our salesman Tim Burton kept the completely smooth transaction going! He had everything ready to go and we were in and out and driving out Bronco within 1 hour!! The finance guy was fantastic as well! We will definitely come back for our next Bronco!! Thank you Hardy team for taking such good care of us! read more

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Had the oil cooler changed here and needless to say. Same ole shit. There were numerous nuts missing on the top end studs that held shields and guards in place. Stereo didn't work when I picked it up, it's a 6.4 so cab came off. They replaced my exhaust manifolds, saying someone messed them up in the past. These don't come off to replace the oil cooler, my guess is they broke some studs removing the up pipes. Drill and tape is the answer, not fuck the customer out of 600$. They took almost 6 months so they had plenty of time to soak every bolt on that thing. Here is a nut that was left loose below the fuel cooler reservoir. And of course the service advisor I dealt with wasn't in to talk to when I picked up my truck. And they wouldn't release it without paying for it. I avoid them in all aspects now, won't even buy a vehicle here read more

I have been trying to get my oil changed for days they are horrible. Paid thousands to get this service and it's worthless. They want you to wait hours upon hours for an oil change you can get done anywhere else with a walk in. They don't care either. Never ever buy a vehicle from this family. Worthless scum. read more

If you are in need of a vehicle, go see Frank Velazquez! He has years of automotive sales experience with Excellent Customer Service! You will not be led wrong or not pressure sales pitch. We bought a car from him today! An awesome 2017 black Mustang!!! Also Ford is having issues with the Sync 3 on Ford Escapes and F150's. The module went out in the 2016 Escape, and we traded it in for the Mustang with no problem. I bought a new Ford F150 in Plano TX a few months ago and I will be getting the regular maintenance on it at Hardy Ford!! If you need something to ride in Go See Frank!!! read more

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I simply called to get information and haven't had to deal with a person more rude than the lady who answered in their service department. Simply wanted to ask some questions and she was cutting me off and seemed more irritated than anything. Based on that first encounter I wouldn't recommend them to ANYONE just find a different dealer for your service needs because I can't imagine how they would be if I actually did work with them. read more

The transmission on my 2018 F150 was blown. My regular dealership (Wade Ford) had my truck for 3 weeks and was unable to diagnose the problem. After 1 week, the team at Hardy Family Ford diagnosed the problem and worked with Ford Customer Assistance (not an easy task) to figure out the warranty side of things. Now my F150 is back up and running like new! A special thanks to service advisor Joe Dodd for his diligent assistance throughout the process. read more

Absolutely outstanding! It's been almost 10 years since I purchased a new vehicle and have never really enjoyed the experience. I reserved/ordered the new 2021 Bronco and prior to the hardtop delays was their #1 allocation outside of the 2 priority orders. Alison Brock handles their new vehicle reservations and did a superb job. Her attention to detail and always being available to answer my random questions via phone, text and email were greatly appreciated. I also really appreciated the several times where she simply mentioned "I'm not sure, I'll follow-up with Ford". Her transparency throughout this process went a long way and it helped to bounce different ideas off of her and to get her advice as a fellow Bronco reservation holder (i.e., switching to soft top vs holding out for the hard top and implications etc.). I did not envy Alison's position handling the Bronco orders as there was so much out of her and the dealership's control as they were dependent on Ford to replace MIC hardtops, delays in shipping etc. Also, the dealership sales staff was great to deal with at delivery including some last minute challenges with the PDI and car cleaning staff being out unexpectedly. Paul from the finance staff had all of the paperwork queued up ahead of time and definitely met my hopes of not being at the dealership hours on end the night of delivery. He was extremely knowledgeable and had the patience to answer all of my questions around warranties and maintenance plans etc. Additionally, I'm sure you've all seen the forums with all of the dealership horror stories starting to pop-up regarding ADMs (Additional Dealer Mark-ups) and surprise price increases at times of delivery. Andy Graves (General Sales Manager) communication was very clear and direct from the beginning and there were no surprises. We had negotiated a price ahead of ordering and the dealership stuck to it with no games. Given the crazy times we live in with the pandemic, combined with spending way too much time on the forums there was a lot of uncertainty and Andy eliminated any worries or concerns. I also contacted numerous local Ford Dealers and none of them replied as directly and cordially as Andy did (including one that tried to educate me on Supply and Demand and the impacts on pricing!). I appreciate your integrity throughout the entire process! In addition, with my daughter unexpectedly totaling her car we were left in a predicament being down a car and scrambling with the uncertainty of a delivery time for our Bronco. The dealership went above and beyond, not only providing a loaner car that could've been a Ford Edge or Escape (no offense :), but provided a sweet Cyber Orange Bronco for 2.5 weeks without hesitation. There is no hesitation in recommending this dealership and I plan to use them in the future (hmmm, I have a Lightning reservation.....) Thanks for all you guys do! read more

Hardy Family Ford - Auto Repair Near Me - Dallas, Georgia

Stay away from these people. I'm not quite sure how they have the reviews they have other than the fact that they must have a clientele that don't mind being ripped off. I so I'm at a Ford dealership getting an oil change and they tell me I need brakes on front and back. The rotors are fine you just need new pads. Unfortunately, they did not have the pads in stock so I left and decided to go to Hardie, which was closer to my house, and I actually had them do the brakes on the front a year ago. When I spoke to Hardie, he told me they offered him lifetime brake pads Which was great until I brought it in and they tried to gouge me for new pads and brakes for $800. I now understand how their lifetime brake pads works. Stay away from the sleazy dealerships like Hardie family Ford. I hope they didn't do other damage when I refused the work to be done. read more

I've read some of the other comments and many of them negative. However I've dealt with Hardy Ford on several occasions as well as other dealers and I've had much better service from Hardy. That's why I go back! Over the years I've bought several trucks and cars there, I won't say everything has been perfect but they've done a good job and have done what they said. I like them and would definitely go back. The service department has been about as good as they can be. I realize things happen with diagnosis and parts availability but they've always been pretty accurate in delivery times. They've communicated well and far as I'm concerned have dependable and consistent. Now I should be clear that my experience has been with the new car side not the used cars. I also use the Quick Lane service for oil changes and I have no complaints here either. read more

Welcome to the NO SERVICE department! A one day repair...13 days later my car is still there! If I could give this place zero stars I would. In the future I would trust Satan to repair my car before I would ever bring it back to Hardy Family Ford. They need extensive training on customer service, communication and setting/managing/meeting customer expectations. 5/30: car towed to them for alternator & battery 5/31: Danielle informed me when I called that my car would be ready 6/2. 6/2: car not ready. No one called to tell me... I found out after leaving work early and driving 2 hours to get to dealer before they closed. Car will be ready 6/3 by 10 AM. 6/3 NOON: never heard from anyone...decided to call. Was told when putting the car back together they left it running, overheating it and breaking the radiator overflow/degas bottle. Part ordered, car will be ready 6/4 and Danielle will call me when ready. 6/4: no call - Danielle is off on Thursday's. Doug explained car not ready because when the mechanic installed the degas bottle he busted the windshield wiper assembly. They were so sorry. Ordered part as an emergency. Car will be ready 6/5 or 6/6 - will call me back to put us in a loaner or rental. 6/5: no call. Car not ready. No loaner. No rental. Did not line up rental before Enterprise closed. 6/6: no call. Car not ready. No loaner. No rental. 6/7: no call. Car not ready. No loaner. No rental. 6/8: service closed 6/9: no call. Spoke to Terry, Service Manager - he doesn't know why the part isn't in but will be happy to give me a loaner car. He was also "sorry." Left work early again, drove 2 hours to pick up loaner. Danielle told me when I arrived that the part had not been emergency ordered & it was " too late for her to do anything about it now." The part will be in 6/11...a week after it was supposed to have been ordered. 6/11: Received a call when the part came in & when car ready for pick up...a pleasant surprise. 5:30 PM: Picked up my car 5:45 PM: Car overheated on the way home - back to dealer 6:00 PM: Mechanic didn't bleed the line right after installing radiator tank...was told they now had their best guy working on it... 6:30 PM: "Best guy" doesn't know what's wrong...still overheating...back in loaner...Terry or Doug will let me know 6/12 what the problem is. 6/12 12:04 PM: Left message for Doug asking for status 3:41 PM: Left message for Terry (Service Manager) asking for status 4:27 PM: Terry called. His mechanic is putting the thermostat in boiling water to see if he can get it to stick and if not will have to dig deeper. Will call back later today or tomorrow To be continued... read more

Prime example of the Rich stealing from the poor!!! My vehicle lost all power and would not move period! Had vehicle towed to THIS establishment was told a week or two later my car was repaired SO I thought!!! Moving forward a month and as of current I'm dealing with the same issue ... My vehicle with no power ....I'm stranded ....thinking this establishment supposedly had corrected the problem. Had to pay this time for towing cost.... Had my car towed back to THIS establishment only to be told " it might be something different than what we've addressed .... I was not surprised at the statement at all because ..... The previous repairs were a guaranteed fix!!! So, now problems found were totally different! Go figure! Have anyone ran into similar situations with this ESTABLISHMENT????? NOT A HAPPY PREVIOUS CUSTOMER! AND... unfortunately had to borrow monies and involve my parents personal property just to pay for the first excessive payment amount the first time around!!!! read more

Bait & Switch! Rotten Customer Service... Hardy Family Ford Review I just spent 4 Hours driving to and from Hardy Family Ford in Dallas, GA to see a 2019 Bullitt Mustang...A total waste of time! Advertised on the internet at a reasonable price, I contacted them over a week ago and received great attention and communication from no less than 3 people, including one sales manager, Andy Graves. This communication went so far as to confirm the day before our 11:00 AM appointment, right to a text and phone call about 10 minutes before. "I am asking for your feedback and the opportunity for us to earn your business", was just part of the lengthy email from Andy. After my 1 Hour, 40 Minute drive to get there, I checked in up front and went to use the men's room, which is when I received the latest text, asking if I was still going to be on time? My answer was a simple "I'm here. Just checked in", met by "Awesome! Thank you." I went back up front and stood around until a 3rd Sales manager came out and introduced himself. He asked who had been helping me and I said "Sharon". Now, Sharon had been working with me for a week and then mysteriously was "out", when I showed up, (early), at the specified time. The two other sales managers I was told to ask for, (Jayson and Andy), never came out to say hello. I was basically told that the car had been sold the night before as they took a deposit on it. Is it any surprise nobody wanted to talk with me? I looked at the car, which had been pulled up front, chatted with a sales person, who's name escapes me, then had to ask if they could open it up so I could at least look at the car. After a brief look, he asked me if there was anything else I was interested in seeing? Are you kidding me? There are 10 Ford dealerships, from 8 miles away, for me to visit. Why would I come all that way and waste all that time to see a car I can buy anywhere? At the time I'm writing this, I have not heard a word from anyone at the dealership, at least apologizing for having come out so far, after they knew, this car was sold the night before! I am completely disgusted and extremely angry that this group of "professionals" would waste my time and money without so much as a "hey, we're sorry it didn't work out, how can we make it right?" Suffice it to say, I will never be back...Buyer be ware! read more

My husband went there looking for a specific truck, specific mileage and specific price. With the low inventory we were concerned that we would not be able to find what we wanted. We were greeted by Brian McGarity with a smile and such willingness to go above and beyond his call of duty. He did not have the truck we were looking at in the beginning but he kept looking at the inventory and said I have one more resource. He went to someone to find out that they had a customer coming in that afternoon to trade his truck (exactly what we were looking for) for another vehicle. WE WERE ECSTATIC ! We came in for a test drive, it was perfect. We were treated with great care and will be repeat customers and refer friends and family read more

I have always been told to stay away from dealerships and I absolutely should have listened. From 2014 when I bought two brand new vehicles from this location I had nothing but problems. Granted, most of the issues were due to buying Ford vehicles, but getting help from this dealer was an absolute nightmare. Just recently I had an issue with our escape stereo going out. There was even a short lived recall for the ACM. They pushed back on us getting it fixed for so long that the recall expired. Then they said it would be roughly $1000 to repair it and couldn't provide a loaner car. For under $200 I was able to order the exact same part and replace it myself in less than 20 minutes! This is just one example of all the struggles just like this I have had over the years with them. This was my experience and I hope nobody else deals with these issues. Maybe our experience was a one off. I really hope so, but this never once changed over the 8 years we had the vehicles. read more

My son bought is first car from Hardy Ford in 2017. Paid top dollar for a brand new Explorer and treats this car like a baby. He has 49,500 miles on it after 5 years and suddenly his engine has to be replaced for $8,000! Conveniently, his warranty expired 6 months ago and they don't seem to care one bit They have had his car for 2 weeks, have not offered a loaner car or any information on how long it will take to fix it...much less taking any responsibility at all for the issue. I am so disappointed as we have purchased several cars from them. It's just infuriating when you're at their mercy and they know it. read more

Called for an appointment for my 2017 Escape. Showed up when I was told and no one had a record of it. I needed an oil change and the defrost in the back glass fixed or replaced as I had a line that didn't work. They took my car in and gave me a loaner. They haven't bothered to give me an update in a week. When I call I get promised someone will get back to me but they never do. I have no idea what the status of my vehicle is. No clue when I'm going to get it back. Apparently I'm just going to have to show up to get any answers. This is my first Ford. Not impressed in the least. read more

nothing to say but they will destroy what you were driving hold it for months never update you and your left with a lemon and broke even with "a premium extended warranty" read more

I can't thank enough Bill Mayes! Third car I have bought from home and he makes it easy!

This was my first time at Hardy Ford. I had my F-150 in for some warranty work, oil change, and to fix some issues with Sync issues with the radio/nav system. Krissy took great care of me. They had the truck ready when they promised and was much less expensive than expected. I'm super happy with the service and would definitely go back again. read more

Service center is terrible. Regardless of making an appointment or not, your service/oil change will take at least 2 hours, sometimes longer. How do they stay in business providing "service" like this? What is the point of making an appointment to have your car serviced?? An oil change should not take 2-4 hours and do not take that long at any other Ford dealership. They either need to hire more service technicians or better service technicians. This is a typical "small town" dealership that has no clue about service or sales. Get your car/truck serviced at any other Ford dealership...Bleakley, Wade, Woodstock. It is worth the drive to have less of a hassle. read more

The Service Department is kind of like the Airline Industry, they grossly overbook customers to max out the cash register. They will mislead you on the turnaround time for your repair or service, then make excuses and whine about the backlog of cars from the previous week as an excuse for not living up to their broken promises. My vehicle was supposed to be ready on Saturday, as of Monday at 430 pm it still hasn't been touched.I missed a day of work because of this type of activity, and still ended up picking up my car and leaving without the needed repairs. If you have to use them just make sure that you have a back up vehicle and a ton of patience. They only get one star because Yelp doesn't offer zero or a - negative symbol as an option. read more

Not good I was told by the scaler that my extended warranty would not cover my sunroof repair They would not even engage me about my extended warranty covering. Three days later Wade Ford did the repair under warranty and all my recalls. In addition they did routine maintenance. Not to mention getting an appointment even for new tires was a three week wait? Based upon my initial interaction I will never buy a car here. We are constantly upgrading our vehicles every three years and it's a shame we cannot go to the local dealer now. Cie La Vie :) read more

I just got back from taking my car in for a recall appointment. I called on Monday and made the appointment for this morning, got my hisband to follow me down there, and then was told by the service desk personnel they couldn't get to it today. You've got to,be kidding He said I could make another appointment but if they don't honor them what's the point? Could they not have called and told me they couldn't get to it today? I will not use them ever again. Shottenkirks, here I come. read more

I could not be more disappointed and angry over what should have been an easy truck purchase today. My husband is out of town and I was going to surprise him with a new truck thinking end of year would be a great time to buy. Spent a couple of hours at the dealer, left to go have lunch, and I called back to get the price. They came back with a higher price than was offered on the internet. The excuse was they are busy and a third party does the internet pricing. I believe they just tried to take advantage of a female trying to buy a truck. I guess if they are so busy they don't need my business. I am not stupid-hate being made to feel that way. Nice gets you nowhere here! read more

I can't express enough how little I trust this whole dealership, especially the repairs department. Horrible customer service, horrible results, just all around horrible. I paid over 2 grand for new brakes about 2 years ago, and just got off the phone with a mechanic who said" they don't look like they've been changed in years," along with a slew of things I could have sworn I paid the people at Hardy Ford to do. Like engine pistons, belts, the list goes on. When I had it in the shop, I was going to be without a car for about a week, and had to fight to get a rental car, otherwise I was going to miss work. If there were zero stars, you can bet your ass I'd give them zero stars. read more