Be careful on tipping~ a tip was added by them-& a customer. You might be tipping twice, in addition add up your receipt- I just saw a receipt which was over by at least $2, the totals didn't match. As we were discussing, it was mentioned the extra charge could have been a credit card fees, typically this is 3%, but the $ difference was higher than the 3%. I understand times are hard, but the bad taste of charging people and they don't know it until after they leave will leave a worse impression than good-food. If your food is good and worth it, just charge more. read more

Harold's CS takes you straight to the windy city minus the wind driven lake snow effects. Music, light fried chicken smoke and an R&B ambiance makes this a hot spot to try...BTW, the food is great. I reccomend for sure! =) TL read more

The food is great!!! Not overly salted and cooked perfectly!! The fried chicken tastes like home. Only hiccup is our takeout order didn't have the coleslaw which should have been included. read more

Harolds Chicken Shack - Chicken Wings Near Me - Houston, Texas

This place is charging for everything!! Gratuity is already added and they have the audacity to ask for another tip when paying not knowing that gratuity is already placed until you get the receipt when you pay then they charge you extra fees when you pay with Card and they can't even spell Pickles correct and the food wasn't even that great Chick Fil A taste better read more

Harolds Chicken Shack - Chicken Wings Near Me - Houston, Texas

New place looks nice, chicken always fresh and the service is good as well. They should bring back the specials and add more to the menu.

Since moving to Houston I've been on the hunt for some good wings! If you ever been to Chicago you've heard of Harold's. So when I was looking up wing places this popped up and I wanted to see if it was anything like the Harold's back in Chicago. It was early afternoon when I got there so not too many people. I was in between ordering just the wings and ultimately decided on the wing and shrimp dinner. There's a sign that says at least 25 minutes for wings so I knew it would be a little wait. Got my food in about 35 minutes and I was slightly disappointed when I opened my bag. I asked for lemon pepper and they didn't put any. For as long as I waited I expected my fries to be piping hot and crispy and they were lukewarm and soft. The wings looked like they were refried in old grease and again lukewarm. For as long as I waited and the wings weren't even fresh was again disappointing to say the least. The shrimp were ok but again lukewarm. The mild sauce as well wasn't the best either. For as long of a drive as I took. I expected more. I wouldn't be back. read more

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The food was ok. I had the two piece fish which had no seasoning. The service was poor the waitresses did not have any training on waiting on tables. The manager had no tact whatsoever to tell the customers if they didn't like the service to hit the door. She stated she was short staffed and do not rush them at the bar. This was a management problem to me and my friends who came to celebrate our friend 's birthday. So needless to say we will not return to this establishment. read more

Today was my second time to Harold's and I returned because the chicken is so good. I probably WON'T go again based upon the service today. I ordered Two Chicken Dinners which the menu showed included bread, fries and cole slaw (particularly wanted the cole slaw). I was disappointed when I got home and discovered NO COLE SLAW so I returned to tell them the FORGOT the cole slaw. They informed me that NO Cole slaw was included because the ingredients were not good for consumption So I asked them to reduce the price to an order of chicken and fries and they said that was not possible so I got angry because I was not told there was no Cole slaw and there was no reduction in the price to pay for just two pieces of chicken and french fries. They ended up with a Dissatisfied Customer and a Yelp Review! read more

I Spent $68 Had 10 Piece Chicken Wings 2 Kids Meal! Combo Of 2 Catfish 3 Wings Fried Hard? Upon Picking Up The Fish It Fell Apart Both Fish And Chicken Was Greasy! It Had No Taste? I'm From Illinois The Meal Didn't Taste Like The Ones I've Had Before I Won't Be Going Back???? read more

The service is very unfavorable. They're not attentive whatsoever. I was told my food would be ready in 20 mins. It took more than 45 mins and the server didn't say anything to me. I had to ask the status of the food. When I got the food I asked for sauce on the side and got none. Luckily I checked before I left. Horrible experience read more

(STAY AWAY From This SPOT)‼ Well where do i start. The ambiance of this establishment resembles nothing short of mediocrity! But thats not so bad right? I had to put some trust in the chicken! But The chicken Was dry , sadly. Not juicy whatsoever, honestly (Popeyes chicken be juicy af go get you some!) Chicken has NO FLAVOR . No Spice. Nada. Nothing. The sides Never received my sweet potatoes they practically robbed us of our money for that side lol. Fries were good. Mac n Cheese was OK! Collard Greens tasted OK! my problem was , the collard green juice poured into my mac and cheese and turned it sort of green and soup like. Honestly a huge disappointment. At least we got our 2 cold slimey pieces of cornbread from the Walmart right behind the store like are you kidding me bro? Soul Food Sunday? i am laughing as i am typing this ridiculous review. and the price for the food (64$) sixty four dollars! (maybe my expectations were near the ozone with this one) Never getting my hopes up again. -Santangelo Balli Gonzales Thank You. read more

The Chicken was very moist and juicy had order mixed up but been waiting on them to open back up from Chicago grew up around this chicken on the weekend read more

A flashback.... "Taste of Chicago" Southside created and Southsider eating this Harold's Chicken Crispy Juicy Chicken with Original Recipe Ingredients plus the tasty fries with homemade BBQ sauce!! In a basket on top of a sliced white piece of bread ( Originally Wonderbread) made on the Southeast side of the City!! This tasty experience brought back lotsa memories of my hometown & getting grub at all times of the day and night Plenty of other viddles and goodies to get from here. Just a note, I came here on a Tuesday and this Special comes with Dark Meat Leg and Thigh plus Fries n bread with a 20 minute wait time Worth the wait or call ahead to place your order or phone app?? Small set-up with limited seating.....but with lotsa Chicago Memorabilia and Great Photos all over the place and even on the tables!! Niceeeeeeeee touch Familiar flavors with nostalgic feel to the Shacks of Harold's!! I enjoyed every bite and ate it all up!! Definitely will be back again to get My Chicago Food Fix read more

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Service was non existent. No one at the door to tell you where to sit or how to order. I finally sat at an empty table and was passed over by several waitresses. Finally a manager told a waitress to get my order. She seemed confused when I asked for a menu. Long story short, I waited 20 minutes to order and left 20 minutes after that with no chicken. This place did not live up to the hype read more

I ordered dark meat chicken and chicken livers from Harolds online, and my daughter went to pick it up. When she got there, there was a long line of people waiting to order. She stood in the line and when she got to the counter, the lady behind the counter was not aware of the order that had been placed. She said she'd look into it but didn't come back to it for some time. Instead she proceeded to take other people's orders and those folks got their chicken while my daughter waited. After 20 minutes or more, the line was empty, and my daughter asked again about the order. The woman still didn't know about it - she had never actually checked on it, apparently - and had to do research to find it. A few minutes later, she said she found the order and that it would get made. Again, people came in, ordered chicken, and received it before my daughter who was waiting for an order I had placed online. All told, it was over an hour - maybe closer to 90 minutes - between the time I placed the order and the time it was picked up. By the time she brought it home (we live less than two miles away) it was already cold, and the dark meat chicken was - as my kids put it - "mid". (That's "mediocre" for us Gen Xers and older.) The chicken livers - though not hot - actually were pretty good, so I'd give this place another try. However, I won't be as patient as my daughter was if I have to wait as unreasonably long as she did. read more

Leaving Walmart and hunger hit like a Mac truck. Right in the front of Walmart next to Ace check cashing is Harold's. Upon entry the place wasn't busy at all, most people order then wait I. The car due to the 20-30 min wait. I opted for the 1/2 chicken white ($16) with sauce on the side. After 20 min my food was ready and I headed home to try it out. The food comes in a tray inside of a bag , and here's a tip , make sure to open your bag to let the steam out otherwise the chicken will get soggy. After eating the chicken I don't know if it's a southern thing but the food was just ok. Nothing to write home or go crazy over but just ok. If I'm in the area I may consider again if a Tuesday. read more

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We waited a long time to check this place out based on some of the negative reviews. Harold's Chicken has been part of our family tradition for over 40 years. We actually go back every year to visit a few locations. There's a charge to order online for pick up. You can't place an order over the phone. The size of the wings were shorter than the length of the fries. The service and quality are below the expectations that we are use to. We spent over $30 for 2 people! read more

Harolds Chicken Shack - 4 "Tiny" Wings Dinner - Chicken Wings Near Me - Houston, Texas

I've been wanting to try Harold's for a few months, I had an opportunity today and it wasn't worth the $. I ordered 4 wings. It came with horrible fries and 1 slice of bread. Chicken was okay, I've had better. Establishment was clean. Young lady taking orders was nice but could use customer service training. I'm good on them! read more

Harolds Chicken Shack - That sauce was supposed to be hot however it wasn't and it was sweet - Chicken Wings Near Me - Houston, Texas

walked in and no one was at the door to serve. food isnt even that good.$20 for 10 wings just to have 2 flavors and the fries are very dry nor have seasoning not even SALT!!!! they forgot my coleslaw and the bread wasnt even cooked. read more

Needed to find a chicken spot that would be semi close to home. I'm from Maryland...land of old bay, cheesesteaks, crab cakes and chicken boxes--IYKYK. Needless to say i thought Harold's would be the one! The fries aren't Kringle cut, but they were good. The mumbo sauce didn't have that dc kick that i thought it would have and neither did the chicken. I got the 4 wings dinner the CHICAGO way. Didn't taste the lemon pepper, just the sauce on top. So, would i still come here to get my fix...yeah. Will i write a letter back home...no. read more

Harolds Chicken Shack - 4 wing dinner - Chicken Wings Near Me - Houston, Texas

Disclaimer: I am not a native of Chicago, so I cannot speak to Harold's authenticity...just a curvy girl who likes to eat! Since, we got the formalities out the way, let's get down to the review. Harold's is located in front of Wal-Mart next to a Mexican restaurant. The line was almost out the door with Chicago natives speaking highly of the original restaurant in Chicago and offering advice on what to get. Everyone I encountered was very helpful and friendly. I've always believed if you're going to try someplace, get it as authentic as possible (didn't know it would backfire later). With my mouth watering, I ordered a 8 wing dinner (wet) which comes with fries and coleslaw (never received), gizzards (wet), pizza puff (a flakier hot pocket), fried green tomatoes, and strawberry and honey biscuits. I should've listened to an older lady in line when she said she get her sauce on the side...you live and learn! Waited about 15 minutes for the food, which comes out hot and another 15 minutes to drive home and eat. Being that their infamous sauce (which tastes like a mixture of sweet and sour sauce from a Chinese place with ketchup to me) was on everything, by the time I made it home EVERYTHING was soggy! Maybe that's apart of the effect, but after awhile I really just wanted something crunchy. I really wanted to like Harold's, but I was so burnt from their sauce that it literally left a bad taste in my mouth. Food breakdown: Chicken - 3/5 (honestly don't know if seasoned, due to being in sauce) Gizzards - 3/5 (crunchy, but hubby was not a fan of the sauce) Fries - 2/5 (tasted like they were bought from Wal-Mart freezer section) Fried Green tomatoes - 0/5 (breading just slide off hard tomato) Pizza puff - 4/5 (very flaky) Strawberry Biscuit - 3/5 (greasy but edible) Infamous sauce - 2.5/5 (has a good taste, just was burnt out after awhile) Sorry, no pictures of the food! read more

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Once again food was amazing!!! When the last time you had fried chicken and didn't wanna waste a crumb... yes Harold's!! Fast service food hot and delightful read more

Harolds Chicken Shack - 10 piece wings with lemon pepper and hot sauce with the mild sauce on my fries... almost forgot to take a pic - Chicken Wings Near Me - Houston, Texas

I keep trying to give them a break, but it hit or miss one week is the best chicken I ever had in my life. The next week is terrible. This week the chickens were small as pigeon wings didn't taste like it was the last time that I ordered it so this is probably the last time I'm gonna order. It sucks because when they put their mind to it, Speaking, it's really a good product, but I can't keep going on maybes. It's too expensive to say this time it might be good. read more

The food is great. It's the service that could be improved..lol! The cook is always on point but the cashier? I recommend the catfish and the wings. The onion rings were a little on the greasy side and reminded me of Whataburgers rings. On Sunday there is greens, mac and cheese soul food side dishes which were great too. read more

the hype for this place has been real. its hella far from me but i finally made the effort to come and try this spot for myself. i don't know the next time i will ever come and try a place like this again so i had to go full fat ass and order things I wanted to try. So i will describe each item I had: Mac & Cheese Bites - its not a normal yellow cheese they use. I want to say it's a gouda cheese. definitely more cheese than mac. i appreciate the size and the even coating of them. Honey Biscuit - I can see why these would be on the dessert menu. In my head when I see this, I think "a biscuit with honey" but it is also that plus powdered sugar which makes it really. very delectable. reminds me of a beignet. the fries - really good. even better with the sauce. they taste like what popeyes fries are supposed to taste like. the chicken - so i tried some with the sauce and without the sauce to determine the quality of the chicken wing itself and i have to say i'm impressed. its a very clean and easy eat. the bones can be pulled out with ease. its not over-seasoned or super greasy. the sauce turns it up to a whole nother level. the saucy is tangy but flavorful. it's weird to explain. if you're in the cypress area, i would recommend you come and try this place if you haven't. read more

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My mom went to Harold's day before yesterday and ordered chicken liver & an 8 count chicken. The 8 count was $22 and change and did not come w a side. My mom waited for the chicken liver which they cook fresh.. needless to say the chicken liver was burnt. She was told and was assured with the 8 count she could get 2 breasts, 2 wings, 2 thighs & 2 legs. She ended up w 3 thighs, 2 wings, 1 breast, & 2 legs. Harold's, you just flat need to do better! Sadly they don't answer the phone so it's not like she could resolve the issue. Update: my mom went back and complained. The manager was very kind. She provided a fresh order of liver (that wasn't burnt) and 2 fresh chicken breast. read more

Came in here for a late lunch / early dinner for the first time. Nice guy came up from the back after I ordered and asked if I had tried Chicago style chicken before. I haven't, so he kindly gave me a little basket of fries with the sauce on top. It wasn't what I was expecting at all, it's tangy & spicy but thinner than most dipping sauces. It's very good and I've never had anything like it! I got the 6 piece tender basket and these are actual tenders - not the weak little strips you get in drive thru. The cashier was sweet & friendly. I'll be back...chicken was fresh and juicy. read more

Harolds Chicken Shack - 6 piece tender meal - Chicken Wings Near Me - Houston, Texas

Food Is Cool. But I Ordered 24pieces Of Chicken & Y'all Gave Me 1 Sauce ...... 1 Sauce HALF FULL For 24 Freaking Pieces Of Chicken. 2nd Time This Has Happened In 30days. I'm Not Mad About The Ketchup Being Half Empty. But The Most Important Part Of What Makes The Chicken So Great, I Don't Have ?!? :/ What A Joke read more

Harolds Chicken Shack - Harold's Chicken #Doordash - Chicken Wings Near Me - Houston, Texas

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I've been passing this restaurant for a long time, contemplating trying it. I should have kept driving to Frenchys. I've never in my life had horrible fried chicken but Harold's managed to check that box. $40 on chicken which tasted either old or cooked in old grease. I also got the catfish and spit it out immediately. It almost tasted spoiled. I went there as soon as they opened so not sure if I got left overs or left outs from yesterday but doesn't matter. I won't be back. read more

This is some legit chicken! It's definitely well seasoned! They don't offer much in the sides category so I'll likely order chicken only when I go again...because the fries were unseasoned and undercooked. Their website ordering offers a lot of options I find unnecessary, such as adding salt & pepper and sauces. I prefer dry chicken so I got hot sauce on the side. My wait wasn't that long, maybe 20 minutes, but I also went mid-week at 11:30am. Can't say the customer service is great since I got half of a greeting from someone who looked like she didn't want to be at work. And I'd like to know what the 3% "Customer Service" fee is for??? Because nothing extraordinary occurred to warrant the fee. Go for the chicken.....not the ambiance or friendly faces. read more

Previously the food was phenomenal. However, today me and my family ordered from there and unfortunately the food has declined drastically. The chicken had a large amount of salt and pepper dumped on it that made it inedible. The fries were soggy as if they had been sitting in grease. After this experience, I would not recommend them. read more

To me, it's not the fact that the mistake was made, it's how you respond to it. Being from the South Side of Chicago, I know how great Harold's food is along with being time consuming to cook. But I'm patient for a small piece of my hometown food. I went in on a Thursday and placed my order but I was disappointed. I was told 20 min (but I really knew 30 lol), but was there for 50 min until my food was ready. Also, I was not feeling my best afterwards. I called the next day and spoke to Roy (manager) and explained what happened and how I was disappointed in the turnout of my food. I not only ordered for my family, but I ordered from friends that came in town to visit and missed Harold's as well. He immediately gave me his info and told me when he would be there to correct my order. Upon my return, Roy explained the issue, TOOK ACCOUNTABILITY, and replaced my entire order. The pleasantries and respect he showed me as a customer was impressive and appreciated. When I got my order, took it home and took my first bite, it brought me back to the Harold's on 87th street and gave me all the feeling that I needed. I understand as a customer that situations may not always come out perfect the first time, but the willingness and understanding to correct the issue and maintain customer loyalty is what I'm really appreciative for. Food was amazing most importantly!!!!! read more

Harold's Chicken did it again for our third bash! Their chicken, shrimp, and fish were seasoned to perfection and fried to crispy excellence. Those greens with smoked turkey? Pure soulful bliss. And the mac & cheese was a creamy and cheesy. Ah, so good!They've been the heart of our last few events, and trust me, they're catering every gathering from here on out. Their customer service has always been A1. They went above and beyond to make sure we have all that we needed. Harold's isn't just good food, it's a slice of home and has become like family! read more

The chicken is amazing BUT the service is spectacular. Taty is amazing and her good energy is what brings ppl back. Dont forget to try those wicked chicken chips read more

Came to this ovation with my husband and the female cashier asked if we was ready to order. We let her know after she finished ringing someone up that we was ready. She said "Hold on", continue talking with someone on her headphones and turned back around to bag up DoorDash orders. We continue to wait but she just stood there tapping her hand on the counter never coming back to assist us. I would never recommend eating here again. read more

There is a lot of hype around this Chicago native restaurant. I was looking forward to enjoy this place. It did not live up to the hype. I ordered the chicken of course and it was just ok. The flavor was decent but I expected more. The coleslaw was better than the chicken. For the high price for a meal I expected to have at least a regular size type of coleslaw and for the chicken to really hit. I had no idea it was a tiny container almost like a condiment of tarter sauce. I'm giving 3 star instead of 2 because I didn't have bad service and the atmosphere inside is like a cool hangout with good music. And the coleslaw saved this meal even though it was small for the price of the entire meal. read more

When I saw Harold's Chicken I immediately had to stop. I'm so glad I did. The young lady at the counter greeted me & told me about the days special. She also told me when to come back for "Soul Food" day. She's a Chicago expat so it was nice to have a bit of Harold's Chicago history while waiting for my food. The location is small on the inside. It's decked with artwork showcasing Chicago. The chicken? Amazing! So good! You won't be disappointed! read more

This is not the quality of food we've come accustomed to from this restaurant. Very very disappointed in the quality and the service tonight (march 2nd). read more

Harolds Chicken Shack - Fried chicken - Chicken Wings Near Me - Houston, Texas

GOT MY COLE SLAW!!! Yes! They do indeed still serve you a small side (and I stress 'small'), but truly, it's really all that you need because it's ALL ABOUT THE CHICKEN! Just be sure to ask for it. It is indeed noted on their in-store menu, under the dinners section.This is predominantly a 'Chicago' thing...the cole slaw, so Houstonians may not know to ask for it; therefore, they may not keep much around. Good to know that they want to keep fresh product around, as explained well by Keisha, at this location. read more

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Went to the one one Westheimer, I'll give this one a try. The Gizzards were bussing (definitely got the sauce on the side). I went here on 6/3/2022, I was exited to try something sort of new. I'd tried Chicago Famous chicken when it was here and lived the Mild sauce. So when the mister and I heard the Original Harold's chicken was in Texas. Immediately we went over. It was a to go order, Red was the name on top of my receipt. She was extremely rude. It was time to get my food after arriving at 2:15 (it's now 2:54), I advise I'm going to the restroom, Red and another young lady stranding, while Red continue to say nah ya order up, the other young proceeds to say. You talking bout going to the restroom nahhh get your food. What are you kidding ? Customer service is trashhhhhh. Dang Black people we can do better. The only way I'll return is if they get a phone in number a head of time or online ordering because Immediately no. I do enjoy that the food is made to order. But y'all can keep that customer service or shall I say lack of customer service. read more