This company lied about cost of moving and moving dates despite what was written down in the contract. We are still awaiting delivery which we had to delay by 2 weeks because of their misrepresentation. Not sure how these folks sleep at night. Don't make the same mistake, stay away! read more

we moved from the VA Eastern Shore to SC for a new position in October 2016. We had to move quickly and Harrisons was one of 2 movers available. Read the other reviews carefully as we experienced so much the same level of service from start through unload with uncaring, poorly trained (if at all) labor. Now 9 months later, we are considering legal action to resolve our damage issues. Communication has been terrible; we initiate all interaction....if and when someone can be reached. It takes a month to get any response, even after multiple calls and emails; they just want people to go away. They hide behind email that is not responded to and make up excuses that are completely ludicrous. If it wasn't noted as damaged on the loading report, then it wasn't damaged! They refuse to file the insurance claim that we paid for. On and on with absolutely no end in sight. Simply put, do not consider using this moving firm. read more

We chose Harrison's Moving and Storage to move our household of 28 years from Virginia Beach to Clayton, NC. We had seen their ads and met with the salesman and we were impressed, but we neglected to do any research. There was very little communication once the contract was signed. We had to initiate all correspondence. They arrived later than expected and there again we had to call to find when they were expected to arrive. Everything was packed and inventoried. We were contacted on delivery day at about halfway through the day that our belonging would not be delivered as there was no driver available. This was quite an inconvenience as we been living in our new home with very little belongings. The truck did arrive the next day, only to inform us that our Sleep Number bed had been damaged by water leaking into the trailer and other pieces of furniture was scratched and very dirty. As most of you know a Sleep Number bed is about a $6,000 item to replace. We filed a claim for this lose and were offed $165.00. Shocking and disappointing. We have learned many things throughout this process. The most important factor taken from this ordeal is read your contract carefully and ask and understand the insurance for your goods. Our contract only allowed $ .60 per pound per item, not the replacement cost. I feel like this was a hidden factor. Our salesman did not explain this or tell us about the costs of additional insurance for our belongings. We were very unhappy with our outcome so we are writing this as a warning to others, Ask questions about the insurance on your goods. Kim R. read more

I honestly can't review their moving services. However, I can review the owner and employees. Every February this company accepts the delivery of and distibutes Girl Scout cookies for our troops of the Indian River district. They are so fast and efficient. They are all extremely polite and professional. read more

Amazing! We decided to call Harrison's instead of moving ourselves and having to lug all of our stuff up and down 3 flights of stairs at our old apartment.... the 3 guys they sent were courteous, nice,and efficient! Can't say enough good things! Thank you! read more

do not use this company!!!!!!!!! 1st move, 3 packers left before starting felt that they were not going to make enough money. workers get paid by the pound. move was supposed to start at 9:00 am . finally 3 workers showed up at 12:30. 2 more workers showed up at 5:30. we left house at 10:30 at night. 2nd move to new house. i was told by mike at harrison's that the move would start between 9:00 and 11:00 am. 3 workers showed up to address, but the workers were told that the weight of the move was 7000 lbs. which it really is 15000 lbs. they called the supervisor for the driver of truck which told them "they weren't supposed to be at that address". it took the workers 2 hours to drive for this job. my question is how did the workers get the address if they were not supposed to be there? driver told my wife that the another set of 4 workers are on there way which is again over 2 hours away. it is now 2:00 pm and still no workers, so driver got tire of waiting and started the unload. wife is giving him a hand. no weekend emergency number for harrison's or mike the supervisor for the move that is responsible for this fiasco . mike won't return my call or answer his phone. i have never been treated by a company in my life like this. it is too bad i can't give a negative star rating. i had to post 1 star or i could not send this post. i thought i was using a reputable company. again do not use them!!!!! greg read more

I have to give a positive review with all of the negatives out there. To be honest, their reviews on various websites made me scared to use them. We are a military family and we had no choice in choosing our movers, so I was nervous going forward. Come packing day, Kim and Debbie came on and were immediately very friendly. They were at first slow to start, but eventually sped things up and in two days, all of our home goods were packaged up. Now, despite me being weary, they did a fabulous packing job. They wrapped and wrapped and wrapped everything, making it almost impossible for anything to be broken. They arrived with 5-6 guys on loading day, loaded up the truck in about 7 hours, and were very professional. Come move in day, moved from VA to PA, (truck supposed to come!) the communication wasn't superb, I had to contact them that morning to see if they were even coming that day, but once I did, they were here at 9:30 AM, and did a great job. We were surprised to see only 2 people to unload the truck, but honestly they did a great job and got it all done in the extreme August heat. Not one thing is broken or unaccounted for... All is here and in great condition. They were overall very easy to work with and I would use them again! read more

Harrison's By Apple Moving - Movers Near Me - Chesapeake, Virginia

If you are looking for a mover with integrity do not consider Harrison's Moving and Storage. We had them move us once and they violated so many good business principles. They showed up with an undersize truck that already had someone belongings on it. When they could not fit all our furniture on the truck they told us they would have to make two trips and that was going to $800. more! He said that if we did not pay he would take us to court and continue to cancel the court hearing on short notice and continue doing that until we got tired of making the trip to the courthouse. THAT IS HARRISON'S MOVING AND STORAGE ! read more

Ali Baba and his 40 thieves have nothing on these guys. If it were possible to devise a better way to scam people I do not know what it is. I would give them no stars but the system won't let me. They sent an estimator to the house to get a general idea of the moving expense. The salesman, Gary, claimed to have been years in the business and a keen eye for estimating. He did point out it might go up a little at the weigh-in but he didn't expect much. I guess being 1500 lbs and $500 plus dollars wrong on a 4,000 lb original estimate is normal(?). The loaders were slow, lost several pieces of hardware necessary to put furniture together, and took apart my bike without a reason but were unable to put together at the final destination. The next part of the scam is at the destination where the driver claimed he could not maneuver his truck to the front of my building. So with my furniture less than 1/10th of mile from the front door, being delivered a day late, I was charged an additional $626.00 or I would not see my furniture. The cow in the office was flat out smug about it. I have been here a month and have seen at least two trucks the same size make into and out of the neighborhood. The operations manager, JJ, has been ducking my calls for over 5 weeks. The owner apparently does not know how to use a phone. I had not been introduced to yelp before this or I would have heeded the warnings. Instead I got RIPPED _ OFF !!!! In summary: Estimate: off by almost 33% Movers: Slow and took things apart they shouldn't , lost key hardware Driver: Late and incompetent. Management : Non-responsive read more

I just had them move my office from Chesapeake to Norfolk. JJ and his crew were awesome! From the timely start to getting everything there safely. I had heard some bad stories of others having issues but I am happy to say that our move was seamless and wonderful. We bought the guys lunch we were so happy! read more

If I could I would give this company less than 1 star. This too was a military move. In 20 years we have never had such poorly packed household goods. We are a family of 6 and were in a more than 2000 square foot house. They sent 2 packers who really only worked 5 hours for 2 days. They would begin packing a room and before it was completed move on to another one. Things were left everywhere, with no explanation of why they could not be packed. I understand they don't want to move candles in hot weather, but tell me, don't just not pack. When beds were taken apart, hardware was not put with the frames. It is only by luck they were found. Now as we are unpacking, we are finding completely mislabeled boxes. It took 5 of us about an hour to find the computer. It was not properly stated with serial numbers on the outside of the box. Every day I am frustrated with trying to get my home to a functioning level, and I can't trust the box I open will actually have in it what it is labeled. Remotes that were put with the things they go to are no where to be found. All boxes marked for the kitchen have been emptied, and still pots and pans are missing. I am upset at these people every day. They even lost a mid century modern Italian chair that can not be replaced. I would never recommend this company and will pass it on in the military community of the Hampton Roads area. read more

moving experience was good for the most part. they showed up on time and were very efficient. My wife's new jewelry box was scratched by the movers when they picked our stuff up. Tony the salesman was present when they brought the jewelry box downstairs and my wife saw that it had been scratched and they admitted scratching it. When it was delivered to our new house someone had tried to fix it with a brown marking stick or stain. We also had four other articles with slight damage. We filled out a claims form that was in January. it's now April and have not had anything resolved, they will not even return a phone call. Would never recommend this company read more

If you treasure your personal belongings... DO NOT select this moving company. Being in the uniformed services, I did not have an option on whom is selected as my moving company during my Permanent Change of Station move. Throughout my 20 years in the uniformed services, encompassing trans-atlantic and continental United States moves, the service provided by Harrison's Moving and Storage had been the WORST and by far the most unprofessional (both in business ethics and customer service). DO NOT BELIEVE IN THEIR COMPANY MOTTO. Excerpt from their website, "Harrison's Moving & Storage has been moving Tidewater's families since 1956. Unlike those large, impersonal, national companies, Harrison's prides itself on working with you to customize your moving experience to meet your specific needs and exceed your moving expectations. Our reputation has earned us respect from across the country and around the world." (http://www.harrisonsmoving.com/) FACTS: Highlights of the move (to keep it short and simple); mind you that they had 3 days of packing and 1 day of pick-up at my old residence. They damaged (unusable) my daughters changing table, child storage chest, master bedroom night stand, living room cabinets, child play vehicles (i.e. Cozy Coupe), and office computer desk, just to name a few. The moving company placed HEAVY items/boxes on top of the furniture, dragging it within the trailer without regard for damage, STEPPING ON (even has shoe prints still imprinted) furniture for their convenience in lieu of placing items throughout the trailer are just some of the reasons why my furniture was damaged. In addition, items were packed randomly and mixed in with items that do not make sense (i.e. clothes with shoes). Furthermore, the packing were inadequate to say the least (i.e. having crumpled packing paper just on top of fragile rattan knitted baskets rather than wrapping them separately). Furthermore, the moving people that will arrive are NOT ALL company employees. At best, one company employee showed up at my residence and the rest are PRIVATELY HIRED by the company employee at his/her expense to help with the move. This practice results in external/privately hired workers NOT CARING for your items since they are receiving minimum payment and DO NOT WORK for the company directly (no repercussions/no insurance). I found this out after the fact when the company employee asked me, "do you have change for $200 dollars by chance so I can pay the other guys for their work..." The incidents listed above are not exaggerated by any means. They are objective reasons why you should NOT CHOOSE this company for your moving needs. read more

This is probably the worst moving experience I have ever had and I have had quite a few. What can I say about a company that apparently has no customer service yet advertises that they care about me and my household goods. While I knew this was a local company, I chose to engage them due to their charitable work, clearly my mistake. I did however inquire whether the company could handle a long distance move from Virginia to Illinois and was assured they had lots of experience. Well both that assertion and their advertising are completely wrong. My slime dry was scheduled for Friday and it is now late at night on Weds and no furniture. Our salesman knew from the outset that we needed delivery by a date certain since we are leaving town, now only in 3 days. But that is one of many promises up front that hav snot been delivered. Despite several emails and phone calls, no one except the frack driver has contacted me about the delay and about what their response to it will be. It is my understanding that the truck hauling the trailer has broken down more than once and that repairs were necessary. In the time it has taken to get repairs made the company could have sent another truck or even rented one. When this was suggested an agent responded that it would be too much money. Well, what about my time and wear and tear on me and my family and the expense to me? more importantly how hard could it be for someone in a position of authority in the company to have contacted me to tell me what is going on and what they are doing about it. Is it possible for a business to thrive when there is no customer service? read more

This was a military move,,, the packers had no experience in inventory and did not follow instructions for pro gear, failed to pack up all stuff and delayed the pack out by one day... called office which was no help in the matter, I suggest that you don't use this company as they send out who ever they have experience or none... very dissatisfied with this move. read more

Shame on Dick Lamb for being the spokesperson for this company!! He is a professing Christian ...and this is an all out scam business. They will tell you anything , promise you anything to get your business.. We were told to bring our lowest quote to them and they would beat it. Yes, they did give us a price to beat it...promised us their largest truck to move us out totally.. and we signed on the line. HUGE MISTAKE!! They sent a truck that paled in comparison...and as they were moving us out...said they thought they underestimated. To make a very long story short...They did not complete the move..they stopped at THEIR quitting time and we were left floundering to be out of our home per our sales contract. They ended up holding our furniture HOSTAGE and would not deliver it until we paid a contrived price that was more than double the agreed price...by certified check...not even by credit card as agreed??!! The owner would not return any calls made to him. We were at the lawyers office the next day and told him of our situation. He said Harrison's is well known for their small print and let anyone we know RUN ...DON'T WALK AWAY FROM ANY BUSINESS WITH HARRISON'S. If their lips are moving..they are lying! I won't even go into the damages and our items that were stolen.... read more

I called and made an appointment for a representative to come to the house and give me a quote. Tony (Sales Rep that turned out to be a guy that should have been selling used cars) arrived on time and looking professional, and quickly walked through the house with me to determine the costs involved. Afterward we sat down and filled out the contract, when I asked... "Do you think I will need the Insurance?" Tony's reply to me was "No... your moving 10 minutes down the street... there's no need for it." So I signed away and we were on our way to the new house in just a few weeks. The day and time came for our move I had everything ready, just no movers? 1/2 hr. late 1hr late. I called Harrison Moving to find out that all trucks were being held back till the roads were better later in the day... I asked why Tony (My used car salesman... I mean my Harrisons Movers Rep.) had not called me and tell me that there was a delay I would have understood; he called me the night before to confirm the trucks arrival time at 9am. Tony (My used car salesman... I mean my Harrisons Movers Rep.) said to me.. "I never called you and told you 9am!!! At that point I replayed the voice mail to him so he could hear his own voice doing something Tony (My used car salesman... I mean my Harrisons Movers Rep.) said he did not do. At which point he got extremely aggravated and said "You should just cancel the move then". All I asked was why did you call me the night before and confirm the time, but not call me of a delay? The move went well other than my glass china cabinet door was broken. The movers were nice and seemed to like there job. I noted the breakage on the invoice and called for a claim form. Trish Form Harrisons sent me the claim form and instructed me to send it back. I sent it back and was told that Tony (My used car salesman... I mean my Harrisons Movers Rep.) would be in touch with me. Over two weeks had passed and I had not received any word, so I emailed back to the office to be told that Tony (My used car salesman... I mean my Harrisons Movers Rep.) would be in touch with me. Over a month later I sent a follow up e-mail and Tony (My used car salesman... I mean my Harrisons Movers Rep.) replied "Hi! We are processing your claim, and should be finalized by Thursday, when the claims office meets." Just about 20 days later I email again. After no response I follow up a week later and copy the CEO Carla Ferguson Who informs me that they are waiting on the owner to come into town to review the claim (I thought it was the claims office not the owner??). I told CEO Carla Ferguson that Tony (My used car salesman... I mean my Harrisons Movers Rep.) just feed me unfulfilled promises. Tony (My used car salesman... I mean my Harrisons Movers Rep.) replied top the email I sent saying. "I am unaware of any "promises" that were made to you on my behalf" My responds reminded Tony (My used car salesman... I mean my Harrisons Movers Rep.) of both empty promises he made. As well as someone else would need to contact me as I could not trust Tony (My used car salesman... I mean my Harrisons Movers Rep.) 1. The move time: I would have understood if he gave me the courtesy of a call informing me of the situation. 2. The Claim" "Hi! We are processing your claim, and should be finalized by Thursday, when the claims office meets. Thanks, Tony Sent from my iPhone" Not 30 minutes later Trish the original person I spoke to and emailed, responded that SHE has denied the claim. All this over a broken piece of soldered glass! Why a company would make its customers jump through hoops like this and wait two months? I would have understood the denied claim after the first e-mail. Tony (My used car salesman... I mean my Harrisons Movers Rep.)has no respect for anyone after they sign the contract! BEWARE!!! I did not know that Trish was the Claims Committee and the owner? I should of by pasted my used car salesman... I mean my Harrisons Movers Rep, and CEO Carla Ferguson. Trish, the person that answers the phones seems to be the one running things. I was not given the opportunity by the movers to do an inventory.. I was approached by the movers and told that the glass broke during the move and I did note the invoice to the breakage. I just can't stand to by lied to from a company. Bad Business!!!! read more

Extremely helpful and professional at the start. We hired Harrison to pack furniture, store it for four months, and then deliver to another home. When our furniture was delivered, several pieces were significantly damaged due to moisture. They picked up the damaged pieces. Weeks went by, then months. They kept saying they were working on the pieces. They never explained what they intended to do, or got our permission to refinish some parts of some pieces. After a few pieces were delivered, again months passed while we waited for the last two pieces. They stopped receiving our calls, and would not return our calls. Once the president was contacted and my husband got somewhat ugly, our pieces were delivered (after a couple of promised dates went unmet and unexplained). I would not recommend Harrison! read more

Smoke and mirrors...and shady lies! We contacted Harrison's for an interstate move, lured by their persuasive advertising and their "local" base. As a former military family, we are quite experienced with the moving process. The time frame for the pick-up was scheduled for 8:30 to 9:30 AM. Because our apartment was located on a busy, narrow street, we secured a temporary parking permit for the convenience of the moving vehicle. By 10:15 AM...no truck, no phone call. We contacted the office and was advised by Robert that there had been several no-shows that morning the situation was chaotic. He promised to call back with an updated ETA; he did not. We called again, around 11:00AM, to inquire about the situation. We were told that the crew scheduled for our pick-up had mistakenly gone to another pick-up and were "almost completed with the job." Robert indicated that they would probably be at our address by 12:30 PM. We cautioned that the temporary parking permit reserving the space in front of the building would expire at noon. Almost noon...no truck, no phone call. We telephoned again and spoke with our salesman Garry. He shared that the team had diverted to pick up a large, international move and would need to return to the terminal in order to pick up blankets for our move! After some discussion, he suggested the time fame for pick up to 1:30 to 2:00 PM. Meanwhile the parking permit had expired. The van arrived after 2:00 PM, with two very tired workers. The cooler of water and soft drinks that we had prepared for them was now warm. Four and one-half hours late!!! Only paltry excuses were offered by Cindy in the main office...her own vacation, over-worked personnel, etc. No apologies, no adjustment for inconvenience. If you are thinking about using Harrison's, think again. read more

My husband and I moved from Portsmouth, VA to Wichita, KS in Dec. 2014. This move was difficult as we had lived in our home for 45 years and leaving so many memories, family and friends. We were scared as we had heard so many horrible stories about moving, so our concerns were over the moon. However, we were blessed to have chosen Harrisons Moving. They were so professional and wonderful, from the packers, movers, and our wonderful driver. We had NO breakage or damage when we started unpacking in Wichita. The driver we had was our hero. If you think moving is stressful, it is, but having Harrisons Moving was a gift from God for us. read more

Just got off the phone with their sales representative - Shirley Daniels and I am quite frustrated. I wish I had read the other reviews before I hired Harrison's. I would never have used them! My mother, father and brother had all died within a year and as the survivor, I had to clear out mom and dad's apartment. Shirley gave a good presentation and seemed trustworthy so I decided to use them. I asked about insurance and was told that they covered damage based on a per pound basis. So I paid the extra money for insurance to cover my mom's antiques. Something has to be damaged in a move! Well, it was. An eighty year old china cabinet had a side glass broken. The movers apologized and made notes on the damage. They told me they would notify there company and that I could expect a call. Well I didn't hear anything for several months but you no how slow a bureacy can be. I wasn't worried. I had insurance. So I called my sales woman, Shirley and said that a few things were broken but the only thing I was concerned about was the damaged china cabinet. She informed me that according to my contract I had not reported the damage to them in writing in the specified time period. Sorry. Wait. Didn't the movers take notes and say they would tell their company? Well, that doesn't start the claim process according to the Shirley. She continued that I bore the responsibility because I didn't file a written claim. The bottom line. I was out of luck. And they hid behind their interpretation of the contract. Should I get an attorney? No, it would cost more to sue than just learn another one of life's lessons. Harrison's Movers isn't a good company. Did they follow up to see how the move went? Did they care? No, they had already been paid. Would I use them again? No. Never. Would I recommend them? No. Should you use them? You know my opinion. read more

Wow - now I've seen the best! Living in a military neighborhood and watching as my friends move, I have seen the good, the bad and the truly ugly in the moving industry. When we contracted with Harrison's Moving and storage, I did not have high hopes, but I needed the help for my heaviest items in a local move. From my first contact until the truck pulled out of my new driveway, my every expectation was exceeded! Every person with whom we had contact was courteous and professional. The crew was neat in appearance and extremely polite. They took better care of my possessions than I would have done myself. The attention to detail was amazing - right down to placing the inventory stickers where they would not damage the finish of my furniture. The ground was damp when they moved me in and they literally rolled out the red carpet to protect my floors. My heaviest, bulkiest piece of furniture would not fit up the stairs where I had hoped to place it, but I was impressed at the efforts to which they went to try to get it up the stairs. They did not give up even when I insisted that I could find another spot for it. In the end, they simply could not make it fit, but they did no damage to the piece of furniture or the house and cheerfully moved it to another spot. They went out of their way to make sure that I was pleased with the placement of every piece. My husband is going to be really upset when I want to rearrange things later because the Harrison's crew has given me very high expectations! read more

If I could give a minus rating I would. Tony was so helpful before the move but after when things were missing and our platform bed was broken, not to mention our tile patio table distroyed; no one would help us. Tony never mentioned insurance so after 3 months of constant calling we got a check for $90. Not enough to replace the 2 computers that went missing or the xmas tree that was wrapped in a blanket and ruined. If I ever see their trucks on the street I will go to the door of the house and tell the people to get someone else. We had many packers but one of the young ones was on his cell phone the whole time. They kept telling us to sit down and they would take care of everything. I think that is when things went missing. Never use Harrison's Moving you will be sorry read more

Harrisons is the worst company I have ever delt with, They damaged our sofa, broke our dining room chair and refused to pay for it. The driver of truck asked me to not file a claim, he wanted to pay us himself. I thought that was sketchy so I refused. They overcharged us 600 dollars more, for the move and no one told us until our stuff was delivered. The driver held us hostage until we paid them. I filed a claim with harrisons, I could not provide repair estimate it took me about a week to get a furntiure repair person out, Then they told me I waited to long and refused to pay us.I filed a clim with the BBB. I doubt we will ever see a dime of anything. Their business practices are deceptive and they do not do the right thing. They do not hire their own employees to move you. We had temp workers. We paid for a professional move, not rent a drunks! what an awful experience. STAY AWAY FROM THESE CLOWNS read more

Our family's move was a military PCS from VA to NC, and this was the company assigned to us. I encourage anyone else who gets assigned this company for a move to fight it. The packer's were scheduled to show up one week before we had to clear our apartment, on a Monday. We received a phone call that afternoon that they would not be coming, and would come early on Tuesday. Tuesday afternoon we received a phone call that they would not be coming, and would come early on Wednesday. This repeated until Friday. On Friday we received a call from the movers that they would arrive at around 1200 (noon) to both pack and load up our stuff. The truck pulled up curbside around 1400 (2 PM). They did a quick over view of the situation. We already had everything organized, all appliances, televisions, books, and toys already packed in boxes ourselves. Every item that was not packed was organized and arranged in order to help quicken the process. We walked through the apartment with the man in charge and explained that everything was organized, as well as pointing out valuables, high risk items, and my professional military gear (which must be packed separate from household items). Something that I was most concerned about was my wife's sculptures. She sculpts elaborate pieces of dragons and creatures for a living. I addressed the man who was going to be packing them. I asked him if he could guarantee these for me, I told him that they are very valuable and if he didn't feel confident that they would be safe, then I would pack and transport them myself. The gentleman was understanding of my concern, and reassured me over and over that they would pack them very carefully, and they would be safe. The movers got to work quick enough with packing, however there was only three of them to pack and load a four bedroom apartment. The majority of the packing was done by 1800 (6 PM). However, when my wife did a quick check of the place before they started loading the truck, there were three drawers and one large cabinet in the kitchen that was missed. When it was pointed out, they packed the missed items. When everything was all packed up and furniture dissembled, they began moving everything out to the truck. This is when it truly became stressful. From the bottom floor of out apartment I could hear banging and thumping on the floor, which I assumed was the large, and rather heavy, pieces of our bed frame. But when they began coming downstairs, they were sliding the boxes down the stairs and basically tossing them on the floor. I asked very firmly for them to not do that, but still witnessed it done three more times. They put quite a few dents in the wall, and scratches to the paint. I know that these gentleman were working hard and must have been tired, but never once did they use a dolly or canvas belts to help them move the larger boxes or the washer and dryer. Everything was moved by hand. The truck was packed and I signed off on the inventory sheet and received my copy at 2000 (8 PM). Exactly one week later, the next Friday, was when they were scheduled to deliver our goods in North Carolina. I called the company as soon as they opened, in order to find out when we could expect them. I was told that they were not coming. After that pleasant conversation, I called my contracted moving manager to inform her of the situation. A little while later I received a call from Harrison's, and I could expect them at 1200 (noon). The truck arrived, again, at 1400 (2 PM). This time there was only two guys. They brought in all of our boxes first, and the gentleman who was carrying and handling them was very considerate. He set them down gently, and stacked them very neatly. Everything was brought in, and they assembled our bed frame, kitchen table, and computer desk for us. They were very careful not to hit or nick any walls and were very careful on the hardwood floor as well. Everything was in the house and the mover were pulled away at 1800 (6 PM). Unpacking was an absolute disaster. My wife's sculptures were in terrible condition. None of her inventory can be sold. They had been packed terribly. Wrapped in paper and packing tape and shoved in a kitchen box with pots and pans with utter disregard to what I had told the guy that packed them. There was also a chair of my daughter's that was broken, and four huge dents on the top of our washing machine, the lid barely closes. It was as if they stacked the dryer on top of the washer. Every box was mislabeled. We had everything sorted and many things already packed when they arrived and they disregarded all of that. They packed my daughter's toys with my military gear, bathroom items with office supplies, clothes with stuffed animals. There were even boxed that we had already packed, which were opened, unpacked, and packed again entirely disorganized. They really should have just labeled everything "Shit I Put In A Box". DO NOT HIRE! read more

Hope you get to read this as Harrison's keeps having this deleted. Tells ya something, huh? WORST MOVE EVER!!! I can not emphasize enough how strongly you should avoid this company at all costs! We had no choice as Husband's company chose this mover due to the low quote. YOU GET WHAT YA PAY FOR! I had packed 90% of our belongings prior to the movers' arrival in preparation for our in state move from Virginia Beach to Roanoke Va. Good thing as it took the bafoons they sent over 10 hours to pack 1 kitchen, some pictures 1 closet and some books and small items in our home office. Why so slow? Unprofessional, unorganized and an entitlement mentality that cause the 3 workers to s l o w the process as much as possible. Complained about how much glass ware I had in my kitchen, Complained about the stairs. The worst was yet to come. Two days after the pack and load, we get to experience the s l o w unload of our items in our new home. No regard for the carpet, and walls. All tracked and scratched like mad! Another 9 hours wasted. We do not have that much stuff! The worst was yet to come. I had my box of checks with my purse and this was in a secured section that we told the movers not to pack or touch. Two checks were stolen and cashed in the amout of $1223.00! Wiped us out and in a new town with no resources. CRIMINALS! DO NOT USE! I feel as though I was raped, and disgusted that those criminals were in my home(s) and touched all of my things. I pity the administrative staff at Harrison's for having to clean messes up such as this. Vett your people and follow through on them. Constant audits and management checks to verify these people you have moving good, decent people are taken care of. Oh, this batch of movers we had have a great disdain for Military moves as well! horrible! read more

DO NOT EVER USE THIS COMPANY!!!!! This is the worst company I've ever dealt with in my life. Numerous things were handled wrong but the biggest was they sent the wrong size truck to do the job, having been to our new home to view it they should have known that a big rig truck would not fit in my drive way. But that's what they send after truck was fully loaded with all our stuff there solution was for us to rent a u-haul and transport items from remote parking lot. Or it would take them several hours to send another truck to assist and we would not only have to pay for extra truck nut waiting and man time. Loooong story short they wanted us to pay for all the waiting time for my husband to get truck and time it took to load and unload larger truck several time. I spoke to the owner who was extremely rude and absolutely unwilling to compromise at all with the price even after explaining circumstances to her. We wound up going to court to settle the matter where she proceeded to lie about several things. This company has no idea what customer service is or how to run a business and provide the service there commercials say they will provide. I make sure everyone knows of the awful experience we had with this company and the owner and advise anyone to NEVER use this company!!. If I could give NO STARS, I would! read more