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    Harrisun Systems

    5.0 (1 review)

    Services - Harrisun Systems

    Solar system installation

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    11 months ago

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    Revision Energy - Team photo 2023

    Revision Energy

    (13 reviews)

    Arlington Heights

    I hope your system never needs a warranty service. impossible to get a human on the phone and wait…read moretimes are apparently 10-12 weeks once someone deems it worth it to respond to emails. there goes this year's peak production. you might be better going somewhere else.

    We had a Sunbug system installed in 2019, and until this year I would have rated them 4-5 stars…read more The system was a good value and the sales and installation process back in 2019 were positive. But in January we noticed that one of the panels wasn't producing. We contacted Sunbug's service department, who did some remote diagnostics and hypothesized that the issue was caused by a faulty optimizer. They said it would be a few weeks before they could visit to perform the service, so we anticipated seeing them in February or March. After 6 weeks of radio silence, we followed up and were told they had us scheduled for April 14. The day the service was scheduled, we were informed that another job was taking too long and they would have to reschedule for the following week. After a few more weeks of silence, we followed up again. This inquiry was ignored, so 10 days later we followed up again. This time they said there was no update -- they were just too busy to do the work or provide updates. I had asked if they could recommend a partner that might have more capacity to service and was told no but that I was welcome to shop around. I am sure demand for solar is very high and qualified technicians are hard to come by, but I can't think of another situation that has taken approximately 6 months (and counting) to resolve after an initial estimate of "weeks." And the lack of information and tone of annoyance at my monthly inquiries has been discouraging. I wish I could still recommend Sunbug, but I would caution that, at least as of this review, they seem overwhelmed and out of ideas for adding service capacity or communicating accurately about their ability to service their systems. Having operated a business during periods of peak demand and service disruptions, I can't overstate the value of proactive communication about the cause of an issue, the plan for improving the situation, and guidance about what to expect when. Silence and "Sorry, no update, feel free to look elsewhere," do not inspire confidence. We are actively seeking help from other service providers, but it looks like we are going to be stuck with a non-producing panel during the peak production season.

    SunPower by BlueSel

    SunPower by BlueSel

    (4 reviews)

    We were looking for a PV system with a storage solution that wouldn't take up too much space…read more Bluesel proposed a system that was much more compact than what other vendors suggested, and so we went with them even though they were more expensive. Signed the contract in August 2018, work started December 17, 2018 and stopped after 1 day. The crew came back January 15 and completed the install of the panels. Installation of the battery took a roughly a month, and the work schedule was sporadic and unpredictable. The battery and connected systems took up a lot more space than we had been led to believe. I am not an electrician, so I can't really judge the quality of the work performed, but I am fairly sure that the junction boxes in our attic should have been closed, rather than expose blank wires. So I have some doubts about the rest of the work. During the initial setup of the battery, the people from Bluesel triggered the emergency shutdown 5 times because they had never installed a battery before. When they couldn't explain the system to the inspector, he shut down everything, and we had to go before the state board. Since the people from Bluesel were insufficiently prepared for each meeting, it took three monthly meetings until the system was finally cleared. We finally started to generate electricity mid of July 2019. The battery has been an utter waste of money - on average, for every 10 kWh I put in, I can discharge 4 kWh, so an efficiency of about 40%. Under optimal conditions my round trip efficiency is 60%. This is far below the 85%+ promised in the sales literature. Our power company offers net metering, and I am wondering why I wasted our money on a battery. I have called and emailed Bluesel multiple times about this, but there has been no response.

    After getting multiple quotes, I learned that BlueSel was a SunPower Master Dealer and called them…read morefor a quote. Rob Greer and the entire BlueSel team were prompt, professional and knowledge. Their pricing was competitive so I chose BlueSel to install a 20 panel solar array. The system is working perfectly and the panels look great! If you are considering solar panels I recommend BlueSel without reservation.

    Harrisun Systems - solarinstallation - Updated June 2026

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