On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.

I've been taking several vehicles to Dale and his team over the past decade or so. I can always…read morecount on them to diagnose the problem and give me a fair and honest estimate. I've taken three different cars here. This team takes care of each one. And they answer all of my questions. And they do it at a fraction of the cost of any dealership.

We love this place, Dale is totally competent and is always honest about what needs to be fixed to…read morekeep our cars in top shape. We totally trust them, we even sent our daughter and her friend over and don't have to worry about them getting taken advantage of. Would give them more than 5 stars if I could!

My car's electronic parking brake system needed to be reset because the car was showing an error…read moreafter my husband change the pads and rotors, the parking brake was working fine but the computer wouldn't reset. I went to the pos Puente Hills Mitsubishi at first for help and was told it would be $300 to disassemble the entire braking system to even have it diagnosed when all it needed was a 5min reset by specialty computer tool. Came here to Tokyo Automotive Repair to see if they could help, and Kevin upfront was so nice. The tech, Kai I believe, took care of it right away! No more error beeping. Never going to the dealership again.

I recently took my 36k miles 2021 Mazda CX-30 in for an oil change and I think Kevin suspected that…read moremaybe I don't know a lot about cars because he tried to upsell me some silly oil package on my car stating that it'll cause more carbon buildup if I don't.... I'm always on time with oil changes 5k miles no matter what year... I relied on the old reviews of this place with Tatsu but I agree, I met Kevin and he isn't that welcoming, not sure if he's going thru something in his life and taking it out on customer but I also agree, he's short, can come off as rude and idk, doesn't seem to enjoy talking to customers about cars. I asked for oil change only and got quoted over 200$? He tried to say the better oil was recommended but like dude I can go to valvoline right now for 100$ no questions asked.. I think they try to charge more because they use high tech diagnostic equipment which is great for major issues but for simple things I was displeased to get upsold when my almost new car is in great condition..... I was hoping to build a lasting relationship with this place but I'm going back to my trusted dealer who is a bit farther but worth the drive, Fitzgeralds Auto in Costa Mesa or OC Masters Tech in Orange for my MAZDA!

Jesse is the reason my cat is alive…read more Last weekend, during the Garden Grove toxic chemical evacuation, my tuxedo cat decided that the undercarriage of my cousin's Tesla Model Y was a great hiding spot. It was not. He was wedged in there for 12 hours with no food, no water, and zero litter box access. He was absolutely losing it. I ran through every option. Fire department? Busy with the actual chemical explosion rattling all of OC, fair. Animal control? Ghosted me. My cousin, currently out of the country, tried Tesla Roadside Assistance through the app. Tesla's answer: their technicians are not trained to rescue animals. Noted, but deeply unhelpful in the moment. Two other mechanics passed too. Jesse was my third Yelp attempt and my last real option. He showed up within two hours, no fuss, and got straight to work. He tried everything - the frunk, underneath, removing the right wheel - methodically working different angles for an hour and a half because my cat had chosen the most inconvenient possible position to be chonky in. Jesse stayed patient the entire time and got him out safely. My cat is home. He is fine. He is completely unbothered, as cats are. Jesse showed up when nobody else could. That is not something I will forget. Oh, and his prices are insanely reasonable. If you need a mechanic who will actually show up and problem-solve, Jesse is your guy.

As you can see by the other reviews, Jesse the owner needs to improve his organization and…read morecommunication to run his business better. My experience was called to book on Monday morning, quoted the price based on easy to describe work and an appointment for Wednesday at 8AM. So I adjust my schedule and am ready. No show, no answer calls or texts until a call at 930 - where he apologizes for issues on Tuesday and will show up at 5PM. Fine. I'll adjust my evening plans too. An organized person would have adjusted plans and communicated Wednesday if they had issues/delays Tuesday. Then, at 2PM calls back and says looking more like 530PM. And then he says... oh? Did I give you a price already? Oh that's actually a lot of work and says it'll actually cost 60% more. That was enough to call it quits. While I can't speak to his mechanic abilities, he fell short on: 1) being able to accurately understand and estimate work before quoting, or worse, stick to his quote when he gets busy 2) ability to plan his schedule and communicate reasonably. I hope he learns from this and other experiences and reaches his potential through better consistency.

They have always given me thoughtful and attentive service, no matter what my problem was. Going to…read moreImport feels less like going to a mechanic and more like asking my friend for help with fixing my car. I would highly recommend them to anyone in need of a good, reliable auto repair.

Best shop around! The honesty and quality are 2nd to none! Had some error messages on my bmw and it…read moreended being a loose hose and a clip so the just reattached them since they didn't need replacing and just sent me on my way. I will never go anywhere else!

Had a nail in my tire, causing a slow leakage of air. The young man at the desk was very…read moreinformative. Told me I have a lot of life on my tires. So he suggested patching the tire, instead of plugging it. Asked estimate on tires, so I know a ball park fig for in the future. He the gentleman at the desk looked up all the info and came to waiting room , sat down and explained two separate tire brands, mid price range for my Equinox. Left me the print out. And my car was ready! Took about 30 minutes. I felt good! Cared for ... not put through the wringer. Throwing my hard earned money away... The garage worker came over and told me to have a good day and thanked me. I will be back for my breaks and struts/shocks... Thanks again EV

Very friendly and professional place to go to get service done to your vehicle I will be definitely…read moregoing back

I was referred to Yorba LInda Auto Sevice by my daughter and son in law a couple of years ago and I…read morecouldn't be more pleased with their service. They are super organized with the estimates, invoicing, (which is very important to me) and helping you decide what work is a priority, and what can wait. This is extremely helpful and appreciated. They are also happy to drive you home, and pick you up when your car is ready. In short, trustworthy, and have completed complicated repairs and will being staying with them, and referring them to anyone looking for a good honest mechanic

They charge a ridiculous $200 fee just to diagnose your vehicle. This fee does not even go towards…read moreyour repairs. We paid $1,200 for a car battery and a single motor mount that didn't even solve our issue. These people are not honest mechanics. Don't be fooled by their smiles and friendliness.

I have brought my girlfriend's SUV to Frank a few times in recent months and wanted to write an…read moreupdate. One visit was to troubleshoot the air conditioning, which was barely cool at best. I was hoping it just needed a Freon recharge. After checking the A/C system, Frank confirmed that the Freon was just low and everything else looked good. Luckily, her older car uses the newer, less expensive Freon. I just hung out while he recharged the system, and it was ready to go about 20 minutes later. The cost was only $150, money well spent to get ice cold air conditioning back. The most recent visit was to troubleshoot a service error code and ABS and brake warning lights. I was hoping this would just be a sensor on one of the wheels, but Frank said it looked like the main ABS ECU unit was faulty. Given the potential cost of the repair, it didn't make sense given the value of the car. I appreciated his honest opinion. He said there was no charge, but I still tipped him for his time because he always takes great care of me. I have tried a few other shops in the area over the years, and had initial good experiences. However, they all eventually gave me an estimate I knew as wrong, or didn't do work they said they did. I've been going to Frank ever since, and trust him 100%. If you need a top notch mechanic, Frank is your guy!

Always come to Franks for any of my auto needs (4 cars so far) and this is a mechanic you can…read moretrust. Call ahead because it's always busy