If there was an option for zero stars I'd select that. I originally hired this company to install a front door on my home. This install was quite good and the doors look great, so I was satisfied. When I needed a door installed at my mother's home, which had sustained substantial water damage due to a toilet valve that blew off while the home was temporarily unoccupied, I decided to call Dwayne Haynes and have him install it. We came to agreement on the door and he put it in. I should have simply stopped at that point because the install was poor. The aluminum step plate was left with absolutely zero support under it (these are essentially hollow and require support either inside or at the edge. In this case the edge overhung the concrete threshold and there was no support installed inside so when I stepped on it the first time the entire plate bowed. Before even installing the thing this way, I should have been consulted as to how to proceed -- the step really needed some additional support and in addition the trim on the sides of the outside of the door were left with nothing behind them, which looked ridiculous. Additionally, the striker plate on the doorjamb looked like it was installed by a child. I have photos to share if somebody wishes to see the work. This is on a brand new frame, now, and things should have aligned perfectly -- there is a cutout in the frame where the striker is set, and you couldn't miss putting the plate in there if you tried but somehow Haynes managed to get the plate mounted outside of this cutout by nearly 1/4" and when the screws were tightened the thing actually bent. If things didn't line up correctly, Haynes should have taken that up with the supplier of the door. The striker for the deadbolt was equally poorly mounted, to the point that Haynes actually had to grind out the inside of the plate to get the bolt to slide in. Again, it was mounted outside of the slot by a long shot, and had it been mounted correctly, things should have lined right up. So, the mounting of the door was awful but there's so much more.
While we were waiting for the door to arrive and Mr. Haynes and I were discussing the work to be done, I mentioned that I needed some drywall replaced. The entire house had flooded and the disaster recovery crew had torn out about 2' high of the drywall throughout the entire house. Mr. Haynes mentioned that he could do the drywall also so he gave me a bid that came in under most of the other bids I had. Since he had done a decent job on the first door, and because he has a pleasant demeanor, I decided to accept his bid. In addition, we had a soffit in the kitchen we decided to take out and we wanted to remove some of the popcorn ceilings in the home and texture the ceiling. I decided to give Haynes the job -- a mistake I will forever regret.
Let's start with the drywall. For starters, drywall is cheap. You can buy a 4x8 gypsum board in quantity from Home Depot for under $10 per sheet:
https://www.homedepot.com/p/Sheetrock-UltraLight-1-2-in-x-4-ft-x-8-ft-Gypsum-Board-14113411708/202530243
Consequently, because of the cost of labor it is generally easier and cheaper for a contractor to replace an entire sheet than to try to fit a sheet. That aside, the disaster recovery crew did a poor job of cutting the old sheet rock out and the line along which the material was removed, 24" up from the floor, was somewhat irregular. They just walked along with a cutting tool and cut it without ensuring there was a straight line. Now Haynes did not make any effort to cut a straight line prior to fitting the new boards in, nor did they may a new straight cut -- they simply did a straight cut across the board and filled the huge gaps with mud. This material of course shrinks when it dries so there are now lines and irregularities, even after texturing, throughout the house where one can see the poor fitting of the wallboard. Further, they failed to use greenboard (for those who are unaware, greenboard is recommended in kitchen and bathroom areas because it resists moisture and mold) in the kitchen and one of the bathrooms. For some reason, they did actually use it in one bathroom. The areas where they cut out the board in the bathroom for the pipes were hacked out, not cut cleanly, leaving horrible irregular holes. Additionally, for some reason they left the wiring for the garbage disposal hanging out of a hole they poked into the adjoining wall in the laundry room where the gas water heater was (they must not have known what the wire was for - they could have asked??) and get this - in the laundry room, they actually sheet-rocked over the water pipe fittings for the washing machine!! They left them inside the wall so we had to cut out the wall again to expose them to hook up the washing machine!! What an amateur mistake!!
Believe it or not (if it didn't cost me so much money this would almost be humorous) the job on the soffit was worse, unfortunately I'm out of characters. read more