Just want to say how much we appreciate Roxanne's knowledge, her wonderful way of explaining things in a simple manner and the time she takes to make sure all of our needs are met. read more

When it was recommended by my PCP that I go to a pain management facility I was very apprehensive, to say the least. I thought it was going to either cater to low life drug seekers or be a medical testing scam facility. It was neither, Roxanne Manuel was both knowledgeable and it seemed that she sincerely wanted to figure out why I continue to have pretty significant sciatica 2 years after spinal fusion. I'm have a very high annual medical deductible so I was hesitant about having the MRI she recommended, however she and actually several people from the clinic went out of their way to find a VERY low cost MRI. I appreciate the genuine concern that I was shown and I would not hesitate to refer a relative or friend. P.S. The office was very nice too and all of the people I had contact with ie: the receptionist, the medical assistant and the office manager were extremely respectful. All in all a very pleasant surprise! read more

I've been coming here for a few years. Alma, Roxanne and the rest of the staff are very nice and helpful. I would HIGHLY recommend them to anyone needing pain management. read more

Review for Roxanne Manuel and attending physicians only. My husband had been going to CRPM for a few years now and been seen by Roxanne, Dr Nguyen and now Albert Lei and honestly they have been great to him. For the most part Roxanne has seen him more always been extremely helpful and understanding with him and done an excellent JOB with Jose's treatment. I owed this excellent review to her personally on yelp long time ago because she truly has helped him as much as she could regardless of his injury status. If you go she is great and extremely professional and knowledgable aside from Dr Lai which can be very busy as well to get in and see because he is such a good doctor with light hand for procedures ;) .... Highly recommend Roxanne or Doc Lai don't know the rest of the physicians so I can only speak about the ones we know. read more

At first I was very nervous on finding a good place to go to, because I was taking my mom. Dr. David Lee was very welcoming and explained everything in a way that I could understand. The procedure went very good and now my mom is in no pain. He even went the extra mile and called us on his day off to check up on us. I was very pleased from beginning to the end of the whole process. I definitely would refer my friends and family to Dr. David Lee! read more

CRPM is just plain GREAT!! I've been seen by two of their doctors and a couple of their physician assistants and they've been great at treating me with my back pain From Dr.Lai to Isabel in their staff great customer and patient service!! very caring and understanding. Highly recommend this center of rehabilitation very professional in all they do. Great job guys!! See ya on my next appointment. read more

today 2/18/2019 dr. li treated me & i feel great. thank you doctor & your team. yesterday i honestly couldn't walk without help. today i feel marvelous simply marvelous.. read more

I highly recommend CRPM if you suffer with chronic pain or have an injury. They are not just pill pushers, they are genuinely concerned about you and you well being. The front office staff are great (Paula In particular) are so helpful and efficient. If I could give 10 stars I would. read more

The staff was friendly and helpful. The doctors are very knowledgeable and concerned about helping me with my back pain. I had been experiencing severe pain in my low back and was recommended I have an epidural injection. I had 2 epidurals and my back pain is almost non existent. They told me it was because I received treatment soon after my pain started. I highly recommend Dr. Lai' s office for pain management. read more

This is an update to my firs review. Today I had the second in a series of three Interlaminar Lumbar Epideral's. The first one decreased my pain from a level 9 to about a three, and gave me enough mobility to enjoy my life for the first time in years! I was treated with the usual kind, and efficient courtesy from the staff and Dr. Nguyen. The Epidural took about ten minutes from beginning to end, and the pain has been manageable with ice and anti inflammatory medicine. I am hopeful that my pain will continue to decrease. My thanks to Dr. Bao Nguyen and staff at CRPM. read more

Ive been to several doctors office's and have only been told that i have bad Arthritis! I was referred to CRPM by one of my doctors and to my surprise I got answers and pain management treatments. I finally found real help that has decreased my pain dramatically! The staff is helpful and efficient, Dr. Lai and Dr. Nguyen are awesome and know how to treat pain! Don't waste your time if your in pain go to CRPM! read more

A welcoming, friendly medical care center especially for those with back pain like mine. I recommend seeing Dr. Lee for any back pain management. He has helped me through the worst of my sciatica with medications and stretch recommendations that have helped me get back on my feet. Will definitely be coming back here in the future for any and all treatments. read more

I would never recommend this office to anyone. For starters, when I first went to Dr David Lee he sent me to get a contrast MRI which resulted in me developing a blood clot due to the improper administration of the dye which leaked into my arm. When I informed him he apologized and explained he had several problems with this MRI location and wasn't going to use them anymore after me. Well thanks for waiting for a blood clot to finally make that decision. Dr Lee made a few failed injections into my back in an effort to correct the pain for which I came to his office originally. While doing so I developed an incredible pain in my right shoulder. First, Dr Lee injected cortisone into my shoulder. Then he sent me to a shoulder doctor who misdiagnosed a torn rotatir cuff and injected me twice more with cortisone. When the cortisone wore off 3 weeks later the pain came back with a vengeance. So, I took matters into my own hands and went to see a doctor at Huntington. He showed me how the radiologist messed up his report and missed a 70% tear in my rotator cuff so I am having surgery tomorrow 11/22. Now Dr Lee had sent me to 2 inadequate doctors and MRI location. Nonetheless, I found Dr Lee a likable guy and felt he understood the lower back pain well enough to want to continue seeing him about that alone. Now the final strike (as if one was needed) came today 11/21. I saw my surgeon last Tuesday for pre-op on my shoulder before leaving for Texas and wouldn't return until the Sunday before my surgery. I had already seen my primary care physician for pre-op lab and EKG. I had pre-op at Huntington hospital today 11/21 beginning at 2:20pm and had made an appointment to see Dr Lee at 5:15pm to complete everything needed for my surgery and recovery. My shoulder will be immobile for 30 days which I had explained to Dr Lee and wanted to get my appointments for late November out of the way as it may be difficult to drive for a month. While at Huntington they had to do a chest X-ray and more lab so I walked out at 3:54 leaving 1 hour and 21 minutes to get from Pasadena to Placentia. Anyone who has been to Dr Lee knows that as a patient we have waited up to 30 minutes to get into our scheduled appointment. While driving to Placentia my GPS kept changing but eventually became apparent I would be 10-15 minutes late. I dialed the office to inform them but the recording that picked up said they were open 8am - 6pm. I would easily make it well before that so rather than push the number necessary to speak to someone I just kept driving. Upon arrival the office "administrator" told me that Dr Lee had waited 10 minutes (which was their maximum they will wait) and in fact 2 extra minutes which would be 5:27pm. I was standing in front of her at 5:30pm (3 minutes later). I asked that they ask him to return due to the circumstances which I had explained to them when I made the appointment (regarding my surgery the next day). Kathy (the admin) pulled out some document and accused me of filling my prescription through some other doctor. I knew I hadn't done so and asked to see it. When she showed it to me it was the script which my surgeon had requested I fill the Tuesday before I left town for my shoulder surgery of which I haven't taken any. Rather than understand the situation she went on to tell me that all medication had to be prescribed by their office. Again I stated that a) I had no idea of this policy and b) it was given to me by the surgeon for my shoulder and I hadn't taken it and c) it would be ridiculous for me to drive from Pasadena to Placentia to get the same prescription had I known. So now, with a full understanding that I had done nothing wrong and in fact they could still write the script themselves she kept lecturing me. Finally I had enough of the treatment and let her know that I would find another doctor to which Kathy said "fine". We choose DOCTORS because we like and trust THEM. We generally don't care who the office admin is until it interferes with the patient/doctor relationship. Today it did and Kathy caused Dr Lee to lose a patient. If anyone reads this I hope you reconsider going to this pain center. There are plenty of other options out there where we don't have to accept such treatment. read more

Dr Lee has been my go to doctor when it comes to pain in my back. I'm a klutz and have fallen more than once down my stairs while carrying 50 pounds of books in one of those instances. It was not pretty and I was in major pain for days. I went to Dr Lee from a referral and he lives up to the name of top pain doctors in Orange County. It was super easy to get the appointment. The other doctor at another office whom I tried to get an appointment with required me to meet with their junior doctors before being able to meet with the regular doctor. Go figure. Dr Lee was available for an appointment after hearing my story. He seems to really care about his patients and is thorough on his questions. I had even forgotten my first fall and he was able to get that info to make a better diagnosis for me and my pain. Clean waiting area. Clean exam areas. I'm a big observer on equipment. Theirs seems up to date and new. I don't like going to an office with really old or even dirty equipment. Theirs is up to date and really clean which is a plus for me. Everyone is really nice and accommodating when it comes to any requests. read more

I saw Dr. Lee for pain that has been over my spine for 20 years. I've sought many kinds of treatment over the years ranging from acupuncture, nerve ablation, massage, chiropractic, etc. Dr. Lee reviewed my MRI and Xray of my spine with me and came up with a diagnosis which suggested that I do minor injections along my spine. He did them on the first visit, I stood up after a few minutes and there was a huge relief of the nagging pain I had suffered with for 20 years. This is one week later I write this and the pain along my spine where Dr. Lee made the injections - gone. I highly recommend Dr. Lee - very thorough and nailed the diagnosis! read more

Most frustrating medical office ever! If you get referred to them, immediately ask for another pain specialist. I will say that I've had great experiences with my first appt with Dr Wynn & my follow ups with his PA Roxanne Manuel. The receptionist Nora is pleasant but it ends there!! I have 4 specialists that I see. I've gone thru Cancer & MS as well as taken care of my parents & grandparents until they passed away. That equates to a lot of medical offices. I've never had any problems with any others. This office is different than any other office I've experienced & not in a good way! They do not believe that the patient is #1, they don't believe that patients are people, they don't care at all about what misery you are in. I was forced to having to contact them recently based on the request of my current Dr at St Jude. I left a massage on Thurs for the office manager & the nurses that I needed to speak to them urgently. (If u need a refill u must leave a msg on their script voicemail. The policy is they will return ur call within 3 days. I've never heard back before at least 4 days) I never heard back from them. I called again on Fri expressing the dire need in speaking to someone. Never got a call. I called back Mon in tears begging to get a call back. Nothing. I called again Tues & when I didn't hear back my cousin called & said she was going to stay on hold until someone takes her call. She spoke with the office manager Dale & he finally called me. I explained I was in so much pain I was blacking out, throwing up, couldn't walk or get out of bed & only slept 6 hrs in 4days! He said he would speak to the dr @2pm when they return from lunch. I let him know the pharmacy has a cut off time for delivery & given I'm now so bad that I can't walk I need it delivered today. He did say i should call 911 if im in that much pain. But I can't call 911 everyday until they fill the refill! ER doesn't give triplicate scripts! When the pharmacy notified me that they didn't have my script & would not be delivering to me I called CRPM again! I left another msg for the office mngr to call me back. An hr later i called again & was told they were getting the mail(after being on hold for 12min twice!) Finally he called back & told me he was waiting until the end of the day to talk to the dr. He only got defensive when I asked him about his promise to ask earlier & that I won't get my meds delivered & that if he waits until after hours how will the dr contact the dr that I've been seeing & the one requesting the refill thru CRPM?!?! He knew I was shaking on the floor crying in pain & still made no attempt to help me. I've been a patient for 2yrs & today's experience is typical!! If I had known I could see another office for pain I would have. The stress this office puts you thru is devastating to my health. They do not care if patients suffer. The doctors do but good luck getting a hold of them & getting thru the office staff. These ppl need a wake up call on how I real office handles patients. I'm assuming I won't get my refill until I see my normal dr. Which means I have a 911 call in my future. read more

My Mom was seen by PA-C Mr. Ahmed Haggag at this facility this morning. She had severe back pain after she fell down & ended up on her tail-bone 5 months ago. The pain was so bad that it travels down to her leg & made it unbearable for her to sit, stand or lay down. Her blood pressure went up really high! After she had the Steroid Epidural Injection with Dr. David W. Lee, she was seen by PA-C Mr. Haggag. Mr. Haggag was so wonderful with his instruction of the things my Mom need to do to help her with her pain. I would like to thank Dr. Lee & Mr. Haggag for their wonderful service & would like to recommend their medical service with everyone who has back l& leg pain like my Mom. Thank you Dr. Lee & thank you so much Mr. Haggag! May your days be filled with Joy & Laughter as you go on to help heal your patients' pain:)) read more

I have been a patient of CRPM for the past three + years. I, since then, have been diagnosed with cancer of the liver and lungs, which has not been identified as to its origin. Being hospitalized for periods longer than 5 days, where hospials do not handle cronic pain, which means the pain gaps could lasted up to 4-5 hours. For those who don't realize how bad pain can get, it can be for eternity. For those patients who are suffering from terminal cancer, like myself and are barely handling it, CRPM will be their lifeline as it has been mine, where pain is controlled. They continue to treat my cronic pain wirh the level of both compassion and medically which has consistently kept my pain level to where I can tolerate it. If you or anyone you know is in need of a orgaization as I have descibed, give them CRPM's information. I can assure you they will thank you for the referal. God Bless read more

I've been going to Dr. Lee and his associates for over a year now in his Orange office, and in Placentia for procedures. I was in an auto accident several years ago and started with chronic shoulder, neck and back pain when I first saw him but since then have been diagnosed with rheumatoid arthritis. Until I saw Dr. Lee, other doctor's couldn't get the pain I was having under control. I was having a terrible time trying to function each day, especially at work. What I like about Dr. Lee is that he is a great communicator and is very knowledgeable. He really explains his treatment plans, the medications he gives you, the procedures he does, etc. When I first saw him, I was in tremendous pain, and he really took the time to make sure I got to the point of being comfortable, which sometimes meant calling me in the weekends just to see how I was doing with the medications. I was really impressed. I do really do think Dr. Lee cares about his clientelle. He doesn't blankly prescribed medications. He tries to find a balance between medications, if necessary, and alternative ways to help you get better. For me that was physical therapy, a neck epidural, steroid injections, etc. His goal is to make his patients be able to function each day in as little pain as possible too. His front office staff and nurses are also extremely friendly. I would highly recommend CRPM. read more

I am a big fan of Dr. Lee. He used to be at another practice when he initially saw my problem for my wrist. But this is one of those times where you follow your doctor because he is that good. Not to recant the whole story about my wrist. Went to see Dr. Lee about a nagging wrist problem I have had for a amount of time. Being a wrestling coach, I know the typical stuff first aid treatments to do with injuries. I did the whole RICE (Rest Ice Compression Elevation) treatment, over the counter pain med/anti inflammatory treatment, braced my wrist, and even used our TENS unit at my high school to help with the pain. Dr. Lee evaluated my wrist and told him the treatment that I was doing to my wrist. Gave me a simple injection in my wrist and was literally pain free from that point on. Dr. Lee's orders was to not put stress on my wrist for week just to be on the safe side. Unfortunately I had a tee time booked couple days later after my visit with Dr. Lee. I love golf to no end and decided to risk it. Played the round pain free and no pain afterwards. Dr. Lee was professional and courteous to me. He explained the treatment and told me what the drug he was injecting in my wrist, instead of those doctors that tell you that you need a shot and have it already lined up. I totally recommend to go see Dr. Lee for all your pain needs. read more

Unless you want to go to a doctor that is inexperienced and forced to go to a facility that over charges do NOT go to this facility. To begin with when I called the office I made an appointment with Dr. Lai. The office made an appointment with Dr. Bao Nguyen without telling me I wouldn't be seeing Dr. Lai. I was irritated at first, when I make an appointment with a specific doctor I expect to see that doctor. Once I started speaking to Dr. Nguyen he seemed knowledgeable enough in his field and the procedure I needed to have done, which I have had done a few times before; he also appeared rather nice. As we got into the consultation his ego started to show and he started to put down all of the actions of my prior doctor (who had been doing this procedure since it was still relatively unknown). Not only did I find this very unprofessional but Dr. Nguyen didn't even know my previous doctor and he didn't have any right to question his work, especially since my old doctor had more knowledge about the procedure that we were discussing than Dr. Nguyen could only hope to achieve one day. He was in and out of the room in less than 15 minutes. I scheduled a procedure with the surgery center that he is part owner in, his office told me everything was set up, hours before the surgery I found out that my insurance hadn't approved the procedure. I went back and forth with some of the personnel in Dr. Nguyen's office only to hear multiple lies; we were finally able to get the procedure scheduled. Once I got to the surgery center I felt like I was stuck in the back room of a store room. The nurses were fairly nice, the "post-op" nurse was extremely friendly. Once I got in the procedure room was a different story. None of them seemed to know what they were doing and they put me in a position that was so uncomfortable I couldn't breathe; they said I had to stay that way, that's how the doctor wanted me. Finally after I was ready to pass out the doctor came in and adjusted me. While the doctor, nurses and techs were setting up Dr. Nguyen was snapping at them the whole time. I have had this procedure done before and I know that parts of it can be very painful, however, Dr. Nguyen is so inexperienced that not only was I in more pain than I have ever been in before he could only do part of the procedure because he lacked the experience to do the whole procedure. Tami at Placentia Surgery was the only positive thing in this whole horrible experience. I then get the bill for the surgery center, it was my fault for not verify whether or not the surgery center was covered under my insurance, but I assumed because he was covered surely the surgery center he was part owner in would be covered. I was wrong. I got a bill for $35,000, that's after my insurance paid. They said that's what they charge everybody, it was well over the normal rates for this procedure. They were just trying to get as much money out of my insurance company as they could, unfortunately I can't prove that's what they were doing. They did adjust my portion after the fact but it's still over industry standards. Again more unpleasant people to deal with. read more

Dr Lee has been thorough, kind, compassionate and communicative. I have had numerous injections with little or no discomfort. He is accommodating with my restrictions, extremely competent, open minded and willing to go that extra mile to alleviate my symptoms. I highly recommend him for his medical expertise. read more

We have been going to this center to see Dr Nguyen and Dr Haggag for a few years now. They have been extremely sympathetic for our back pain & arthritic issues, and I recommend them highly. Dr Nguyen is however not practicing in this office as of this writing. Although we have had some problems with some of their office procedures and management in the past, they seem to have made headway to a more professional environment. read more

Dr David W Lee is an excellent pain management Dr and he and his staff work together like a well oiled machine. They take great care of me!

Dr. Lai and his staff have changed my life completely! I've been struggling with back & leg pain for over 10-years. The frustration from the non-stop pain that was getting worse with time then being referred from one Dr. to another, being told different recommendations surgery being one of them, at that point depression sunk in pretty deep. The only positive thing at that time in my life was when my relative highly recommended for me to go see Dr. Lai @ CRPM in Orange County. Thanks to my PPO insurance I was able to get in right away and get to see a Dr. who was highly recommended by some one I know and trust. The appointment girl understood my frustration from my pain, and was able get me in to see Dr. Lai, immediately. The staff was vary efficient, extremely nice and knowledgeable. I was amazed with how fast they got all my medical records pertaining to my chronic pain. Dr. Lai laid out a plan for me since he knew exactly why I had the pain and what was causing it, I followed his instructions since I trusted him from the first appointment we had, I guess because he took his time with me and was so knowledgeable, determined & detailed! I had a total of 3- back epidurals (out patient) along with medication, and wonderful and convenient massage therapy by the massage therapist Kathy @ CRPM, that I get once a month when I go in to my monthly appointment. I can honestly say for the first time in years, "I got the pain under control and not the pain controlling me!" Many thanks Dr. Lai, for all your help & prolonging my back surgery! read more

I was sent to this office and saw Dr. Bao Nguyen. My appointment was for 9 am. I was called a few days prior and the person who called me quickly bit my head off when I said I had not seen the part of my pre letter stating I had to be there 1/2 hour prior and quickly was going to reschedule me to another time.....um no I will keep my time and be there at 8:30. When I asked why she snipped to make sure you did your paperwork right. The day of my appointment came and I was there at 8:30 sharp and was done checking in by 8:32 and sat in the waiting room until a little after 9 am when I was brought back and asked to pee in a cup....um what's this for I haven't even met the Dr? Whatever I gave them them the sample and proceeded to my room where I now sat for 1 hour!!!! Finally at a little after 10 am the Dr. came in and seemed nice at 1st but then anytime I'd try to ask a question he would cut me off, told me it was the law that he be the only one to write my pain med prescriptions and that he had a plan for me and thats that. Somehow I agreed to make an appointment for a month later for a procedure that may or may not even help me! I went with this as I have been in pain for almost 3 months and this was my only avenue I thought. Until I read my treatment plan he wrote up that contained blatant LIES. I have since had the letter of treatment plan revised taking out the lies but have decided as my gut told me from the 1st meeting I will not have this Dr. perform any procedure on my body if he cant even remember who I am and writes LIES about me! Oh yes lets not forget he also stated he spent 45 minutes with me face to face on the report, it was more like 20 minutes. Not for me and would not recommend him to even my worst enemy! read more

My Husband first cam to CRPM around January 2013 and saw Dr Bao Nguyen who was very professional and very helpfull with his treatmens done at the Surgery Center next door. But then in December 2013 we received a phone call from the office that said that Dr Nguyen was not longer with the practice and then scheduled my husbands next proceedure with a doctor that we had never met. We cancelled the proceedure in order to first meet with this doctor and were not impressed with him at all. He seemed in a hurry to get to his next patient and said that it did not matter to him if we had him do the proceedures or not. We were then able to find out where Dr Nguyen has moved and have been seeing him since January 2014. Here is my complaint against CRPM. Since January 2014 Dr Nguyen's office has sent several faxes and constantantly called CRPM to find out why they had not yet received my Husbands records. They would not allow her to speak with anyone only to either take a message or transfer her to a recording to leave a message. I had also called several times only to be given to a recording to leave a request. Back in early July I spoke with the office manager and he said that he was able to find the first request made back in January (but had no explaination as to why the request had not been carried out) and would make sure that my husbands records were sent within the next 5 - 7 business days. My husband just came from Dr Nguyen's office in Hermosa Beach yesterday (and we make the drive from Anaheim) and was told that they still have not received anything from CRPM. I am frustrated, angry and extremely upset for their lack of care and concern for their patients and I plan on filing a complaint against this office with the AMA. This is absolutly ridiciouls. They also tried to insinuate that Dr Nguyen had done something wrong. The reason he was let go was because he had told Dr Lai that he was planning on opening up a part time practice of his own and Dr Lai did not like that. We have also ran into former CRPM patients at Dr Nguyen's office and they have also had the same problems we have had. If you are a former patient of Dr Bao Nguyen and would like to start seeing him again I would suggest two things. Get a copy of your records and look him up in Hermosa Beach. The drive is not that bad and well worth it. Shame on you CRPM. Although I get the feeling that you could really care less. DO NOT GO TO THIS OFFICE. read more

do not come here. they do not care about their patients. they only want your money. all they want to do is give you injections without justifiable cause and fill your prescriptions. i saw the same doctor 4 times and not once did they recognize me.the doctors have you waiting because they are all in the back corner gossiping. i have had enough with the lack of service being provided by the doctors and P.A.... i will not be coming back. the only time they pay attention to you is on your first visit. After that, you are just another name on their list of patients for the day. the only positive note... the medical assistants and front desk have great customer service. just dont be late or cancel... they will charge you. read more